Kayako vs Zendesk vs Vision Helpdesk vs PhaseWare Tracker

Entreprises > Webmaster
2
2020-02-26 12:15:31

This collaborative comparison table focuses on differences between Kayako SupportSuite vs PhaseWare Tracker vs Vision Helpdesk vs Zendesk.

There is a more complete list of all Help desk Issue Tracking system softwares here : http://socialcompare.com/en/comparison/comparison-of-help-desk-issue-tracking-system-software

Kayako SupportSuitePhaseWare TrackerVision HelpdeskZendeskVisionFlowProProfs Help Desk
Site webhttp://www.kayako.com/http://www.PhaseWare.comhttp://www.visionhelpdesk.comhttp://www.zendesk.comhttp://www.visionproject.sehttps://www.proprofs.com/helpdesk/
DescriptionPhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own client portal makes it true satellite helpdesk.Zendesk fournit un logiciel de service clientèle basé sur le nuage. Zendesk est une façon facile et rapide pour fournir un service clientèle de qualitéVisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface.
Gamme de prix
  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

  • 30 day free trial
  • on demand: starts from $24/month UNLIMITED STAFF
  • to install: starts from $599 one time fee for UNLIMITED STAFF

plans payants: * rgular: 29 dollars/mois (1 agent) * plus: 59dollars/mois (1 agent) * enterprise: 119 dollars/mois (1 agent)
  • 20 day free trial
  • on demand (SAAS): starts from $23/month/agent
  • To install: starts from $349 per agent

  • 15 days free trial
  • ESSENTIALS:$ 10 User/month
  • PREMIUM:$ 15 User/month
Date de lancement200120052007-01-0120032018
Fonctionnalités
Statistiques du chatNonOuiOuiOuiOui
Multi-siteOuiOuiOuiOuiOuiOui
Opérateurs multiplesOuiOuiOuiOuiOuiOui
Transcriptions des conversationsOuiOuiOuiOuiOui
Messages hors ligneOuiOuiOuiOuiOui
CobrowsingNonNonOuiNonNon
Personnalisation de l'apparenceOuiOuiOuiOuiOui
Profil des visiteursOuiOuiOuiOuiOui
Réponses pré-enregistréesOuiOuiOuiOuiOuiOui
Support MobileNonOuiOuiOuiOuiOui
MultilingueOuiNonOuiOuiOuiOui
Contrôle de la navigation utilisateurOuiOuiNon
Transfert entre opérateursOuiOuiOuiOuiOui
Extensions personnaliséesNonOuiOuiOuiOui
Discussion proactiveOuiNonNonOui
Suivi des visitesOuiNonOuiNonOui
Programme d'affiliation / fidélitéNonNonOuiOuiOuiNon
Capture d'écran à distanceOuiNonOuiNon
APIOuiOuiOuiOuiOuiOui
Réseaux sociaux
Site webhttp://www.kayako.com/http://www.PhaseWare.comhttp://www.visionhelpdesk.comhttp://www.zendesk.comhttp://www.visionproject.sehttps://www.proprofs.com/helpdesk/
Facebookhttp://www.facebook.com/kayakohttp://www.facebook.com/PhaseWarehttp://www.facebook.com/pages/VisionHelpdesk/123425454367635?v=app_4949752878https://www.facebook.com/zendeskhttps://www.facebook.com/proprofs
Twitterhttp://www.twitter.com/kayakohttp://www.twitter.com/PhaseWarehttp://twitter.com/visionhelpdeskhttps://www.twitter.com/zendeskhttp://twitter.com/VisioneraABhttps://twitter.com/ProProfs
J'aime 1 2 5 1 2 1
Helpdesk Features
Self Help / KB / ForumsOuiOuiOui
Email ParsingOuiOuiOuiOuiOui
Multi-Language Staff and Client PortalsOuiOuiOuiOuiOui
Two-Way Email ParsingOuiOuiOuiOui
Ticket BillingNonOuiNon-
Multiple Company SupportNonOuiNonOuiOui
Multiple Product Support-OuiNonOuiOui
WorkFlowOuiOuiNonOuiOui
AutomationOuiOuiOuiOuiOui
WYSIWYGOuiOuiOuiOuiOui
Service Level Agreement (SLA)OuiOuiOuiOuiOui
Alerts / EscalationOuiOuiOui-OuiOui
SMS AlertsOuiOuiOuiOui
Ticket ViewsOuiOuiOuiOuiOui
Social Network Integration-OuiOui-
WHMCS Integration-OuiOuiNon
Satellite FeatureNonOuiNonOui
Client ManagementOuiOuiOuiOuiOui
Custom FieldsOuiOuiOuiOuiOui
3rd Party Integration and HooksOuiOuiNonOuiOui
Custom ReportingOuiOuiNonOuiOui
Ticket PinningNonOuiNonOuiOui
CalendrierOuiOuiOuiOuiOui
Inclure
  • 2011-05-16 14:33:40
    2020-02-26 12:15:31
  • Webmaster
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  • Compare Kayako SupportSuite vs PhaseWare Tracker vs Vision Helpdesk vs Zendesk
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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