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Kayako vs Zendesk vs Vision Helpdesk vs PhaseWare Tracker

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This collaborative comparison table focuses on differences between Kayako SupportSuite vs PhaseWare Tracker vs Vision Helpdesk vs Zendesk.

There is a more complete list of all Help desk Issue Tracking system softwares here : comparison-of-help-desk-issue-tracking-system-software

Lien
Kayako SupportSuitePhaseWare TrackerVision HelpdeskZendeskVisionFlowProProfs Help Desk
Site webkayako.comPhaseWare.comvisionhelpdesk.comzendesk.comvisionproject.seproprofs.com/...
DescriptionPhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.Zendesk fournit un logiciel de service clientèle basé sur le nuage. Zendesk est une façon facile et rapide pour fournir un service clientèle de qualitéVisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface.
Gamme de prix
  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

  • 30 day free trial
  • SaaS: starts from $12/month
  • On-Premises: starts from $8/month

plans payants: * rgular: 29 dollars/mois (1 agent) * plus: 59dollars/mois (1 agent) * enterprise: 119 dollars/mois (1 agent)
  • 20 day free trial
  • on demand (SAAS): starts from $23/month/agent
  • To install: starts from $349 per agent

  • 15 days free trial
  • ESSENTIALS:$ 10 User/month
  • PREMIUM:$ 15 User/month
Date de lancement200120051 jan. 2007 20032018
Fonctionnalités
Statistiques du chatNonOuiOuiOuiOuiOui
Multi-siteOuiOuiOuiOuiOuiOui
Opérateurs multiplesOuiOuiOuiOuiOuiOui
Transcriptions des conversationsOuiOuiOuiOuiOuiOui
Messages hors ligneOuiOuiOuiOuiOuiOui
CobrowsingNonNonOuiOuiNonNon
Personnalisation de l'apparenceOuiOuiOuiOuiOuiOui
Profil des visiteursOuiOuiOuiOuiOuiOui
Réponses pré-enregistréesOuiOuiOuiOuiOuiOui
Support MobileNonOuiOuiOuiOuiOui
MultilingueOuiNonOuiOuiOuiOui
Contrôle de la navigation utilisateurOuiOuiNonNonNon
Transfert entre opérateursOuiOuiOuiOuiOuiOui
Extensions personnaliséesNonOuiOuiOuiOuiOui
Discussion proactiveOuiNonOuiOuiNonOui
Suivi des visitesOuiNonOuiOuiNonOui
Programme d'affiliation / fidélitéNonNonOuiOuiOuiNon
Capture d'écran à distanceOuiNonOuiNonOuiNon
APIOuiOuiOuiOuiOuiOui
Réseaux sociaux
Site webkayako.comPhaseWare.comvisionhelpdesk.comzendesk.comvisionproject.seproprofs.com/...
Facebookfacebook.com/...facebook.com/...facebook.com/...facebook.com/...facebook.com/...
Twitter
J'aime
1
2
5
1
2
2
Helpdesk Features
Self Help / KB / ForumsOuiOuiOuiOui
Email ParsingOuiOuiOuiOuiOui
Multi-Language Staff and Client PortalsOuiOuiOuiOuiOui
Two-Way Email ParsingOuiOuiOuiOui
Ticket BillingNonOuiNon-
Multiple Company SupportNonOuiNonOuiOui
Multiple Product Support-OuiNonOuiOui
WorkFlowOuiOuiNonOuiOui
AutomationOuiOuiOuiOuiOui
WYSIWYGOuiOuiOuiOuiOui
Service Level Agreement (SLA)OuiOuiOuiOuiOui
Alerts / EscalationOuiOuiOui-OuiOui
SMS AlertsOuiOuiOuiOui
Ticket ViewsOuiOuiOuiOuiOui
Social Network Integration-OuiOui-
WHMCS Integration-OuiOuiNon
Satellite FeatureNonOuiNonOui
Client ManagementOuiOuiOuiOuiOui
Custom FieldsOuiOuiOuiOuiOui
3rd Party Integration and HooksOuiOuiNonOuiOui
Custom ReportingOuiOuiNonOuiOui
Ticket PinningNonOuiNonOuiOui
CalendrierOuiOuiOuiOuiOui
Inclure
Compare Kayako SupportSuite vs PhaseWare Tracker vs Vision Helpdesk vs Zendesk
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19 sep. 2022 21:18:06
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