History of Sugester

Last update May 14^th 2015 4:12:21 PM

Creation date May 14^th 2015 3:38:22 PM

• 
  Szymon Ozimek on May 14^th 2015 4:12:21 PMReport

  Description

  Our product is an integrated communications platform, combining the features of a helpdesk system with robust task and information management functionalities. Keeping your customers has never been easier.

• 
  Szymon Ozimek on May 14^th 2015 4:05:41 PMReport

  Starting price

  36 USD /y/agent

  Trial and Prices

  Free plan + 30 day free trial + 4 plans ($9, $19, $49, $99)

  Editor

  public

  Viewer

  public

• 
  Szymon Ozimek on May 14^th 2015 4:00:57 PMReport

  API

  yes

  Social Networks Integration

  yes

  Native mobile application

  - in development

  Conversation transcripts

  yes

  Offline messages

  yes

  Visual customization

  yes

  Multi-site

  yes

  Visitor details

  yes

  International support

  yes

  Multiple operators

  yes

  Transfer to another operator

  yes

  Custom extensions

  yes

  Mobile support

  yes

  Multi-language

  yes

  Cobrowsing

  yes

  Visitor Monitoring

  yes

  Affiliate / Credit Program

  no

  Sent emails

  yes

  Calendar

  yes

  Video chat

  - in development

  Alerts / Escalation

  yes

  WYSIWYG

  - limited WYSIWYG, extensive customization otherwise

  Web-based Application

  yes

  Desktop Applications

  yes

  Free version

  yes

  Phone Support

  yes

  Email Support

  yes

  Image

  http://socialcompare.com/u/1505/sugester-logo-white2_86cae3502a9773b91c4fabce3b3212a8.png http://socialcompare.com/u/1505/sugester-logo-white2-2ssxjnic.png

  Service Level Agreement (SLA)

  yes

  Social Network Integration

  yes

  Group User Controls

  yes

  Custom Fields

  yes

  Web

  yes

  Email Parsing

  no

  Multi-Language Staff and Client Portals

  yes

  Two-Way Email Parsing

  no

  Ticket Billing

  yes

  Multiple Company Support

  yes

  Multiple Product Support

  yes

  WorkFlow

  yes

  Automation

  yes

  SMS Alerts

  -

  Ticket Views

  yes

  WHMCS Integration

  -

  Satellite Feature

  no

  Client Management

  yes

  3rd Party Integration and Hooks

  yes

  Custom Reporting

  yes

  Ticket Pinning

  yes

  LDAP/AD integration

  no

  networkedhelpdesk.org

  no

  Price Advanced

  40 USD /year/agent

• 
  Szymon Ozimek on May 14^th 2015 3:41:06 PMReport

  Website

  http://sugester.com

  Launch date

  2015-03-04

  Creator

  Michał Stefaniak, Marcin Stefaniak, Paweł Deryło

  License

  SaaS - monthly payments

  Implementation language(s)

  English, Polish

  SaaS

  yes

  On Premise Version

  -

  Free plan

  yes

  Starting price

  9 USD

  Price

  99 USD