History of Kayako SupportSuite

Last update Feb. 15^th 2016 5:05:10 PM

Creation date Jan. 1^st 2011 10:00:36 PM

• 
  gerbora on Feb. 15^th 2016 5:05:10 PMReport

  Pricing plans

  $24 / agent / month

• 
  Sachin Jadhav on Nov. 28^th 2012 9:43:17 PMReport

  Self Help / KB / Forums

  yes

  Email Parsing

  yes

  Multi-Language Staff and Client Portals

  yes

  Two-Way Email Parsing

  yes

  Ticket Billing

  no

  Multiple Company Support

  no

  Multiple Product Support

  -

  WorkFlow

  yes

  Automation

  yes

  WYSIWYG

  yes

  Service Level Agreement (SLA)

  yes

  Alerts / Escalation

  yes

  SMS Alerts

  yes

  Ticket Views

  yes

  Social Network Integration

  -

  WHMCS Integration

  -

  Satellite Feature

  no

  Client Management

  yes

  Custom Fields

  yes

  3rd Party Integration and Hooks

  yes

  Custom Reporting

  yes

  Ticket Pinning

  no

  Calendar

  yes

• 
  Szymon Klimczak on Sep. 30^th 2011 1:34:28 PMReport

  Web-based Application

  no

  Desktop Applications

  yes

• 
  Micmak on Jul. 24^th 2011 11:34:22 PMReport

  Video chat

  no

• 
  Paul M on May 17^th 2011 8:51:07 AMReport

  Conversation transcripts

  yes

  Offline messages

  yes

  Visual customization

  yes

  Visitor details

  yes

  Predefined responses

  yes

  Native mobile application

  no

  International support

  yes

  Clickpath Tracker

  yes

  Transfer to another operator

  yes

  Custom extensions

  no

  Affiliate / Credit Program

  no

  Cobrowsing

  no

  Multiple operators

  yes

  Chat statistics

  no

• 
  Alexis on May 16^th 2011 12:03:11 PMReport

  Trial and Prices

  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  
  

  Multi-site

  yes

  Proactive chat triggers

  yes

• 
  Alexis on May 16^th 2011 11:55:15 AMReport

  Trial and Prices

  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: $599 one time fee for 10 staff

  
  

• 
  Alexis on May 16^th 2011 11:48:15 AMReport

  Twitter

  http://www.twitter.com/kayako

  Facebook

  http://www.facebook.com/kayako

  Remote screenshot

  yes

  Visitor Monitoring

  yes

  API

  yes

• 
  Vanina on Jan. 1^st 2011 10:13:42 PMReport

  Editor

  Public

  Viewer

  Public

• 
  Vanina on Jan. 1^st 2011 10:09:18 PMReport

  Website

  http://www.kayako.com/

• 
  Vanina on Jan. 1^st 2011 10:00:36 PMReport

  Mode

  Item

  Name

  Kayako SupportSuite

  Viewer

  Unlisted

  Editor

  Vanina

  Category

  Enterprises

  Creator

  Kayako

  License

  Proprietary, some parts GPL

  Implementation language(s)

  PHP

  Back end

  MySQL

  Launch date

  2001