ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.
ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.
Name | ClickDesk |
|---|---|
| Website | clickdesk.com |
| Video |  |
| Free trial period | Yes Free plan |
| Pricing plans | |
| Launch date | Jun. 20th 2011 |
| Features | |
| Web-based Application | Yes |
| IM (Google Talk, Jabber...) integration | Yes Google Talk, Skype |
| Desktop Applications | Yes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet) |
| Native mobile application | Yes IM (GTalk/Skype) |
| Works for customers on mobile devices? | Yes |
| Chat statistics | Yes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email |
| Multi-site | Yes Unlimited domains. |
| Multiple operators | Yes Multiple operators. Five simultaneous chats at a time for each operator. |
| Conversation transcripts | Yes Chat Transcripts |
| Offline messages | Yes Converted to tickets through built-in helpdesk |
| Cobrowsing | Yes |
| Visual customization | Yes Full customization - White Label, Language, Themes, Color and Text. |
| Visitor details | Yes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc. |
| Predefined responses | Yes Shortcut messages - save multiple phrases as shortcuts. |
| International support | Yes |
| Clickpath Tracker | Yes |
| Transfer to another operator | Yes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support. |
| Custom extensions | Yes One click installable plugins & addons to integrate with all major CRMs & billing systems available. |
| Proactive chat triggers | Yes |
| Visitor Monitoring | Yes |
| Video chat | No |
| Remote screenshot | No |
| API | Yes Available in PRO Plan. |
| Social Networks | |
| @ClickDesk | |
| facebook.com/... | |
| Website | clickdesk.com |
User reviews and comments
have been using it for last 6 months. i have recently upgraded for paid plan. Love this product. very easy to set up and their support is really great. thanks clickdesk
I am using clickdesk from last 4 months on my website and its really good. their customer support is great and its easy to set it up.