ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.
ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.
Nom | ClickDesk |
|---|---|
| Site web | clickdesk.com |
| Vidéo |  |
| Période d'essai gratuite | Oui Free plan |
| Tarifs | |
| Date de lancement | 20 jun. 2011 |
| Fonctionnalités | |
| Application Web | Oui |
| IM (Google Talk, Jabber...) integration | Oui Google Talk, Skype |
| Applications bureau (desktop) | Oui Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet) |
| Support Mobile | Oui IM (GTalk/Skype) |
| Fonctionne pour les utilisateurs sur mobile ? | Oui |
| Statistiques du chat | Oui Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email |
| Multi-site | Oui Unlimited domains. |
| Opérateurs multiples | Oui Multiple operators. Five simultaneous chats at a time for each operator. |
| Transcriptions des conversations | Oui Chat Transcripts |
| Messages hors ligne | Oui Converted to tickets through built-in helpdesk |
| Cobrowsing | Oui |
| Personnalisation de l'apparence | Oui Full customization - White Label, Language, Themes, Color and Text. |
| Profil des visiteurs | Oui Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc. |
| Réponses pré-enregistrées | Oui Shortcut messages - save multiple phrases as shortcuts. |
| Multilingue | Oui |
| Contrôle de la navigation utilisateur | Oui |
| Transfert entre opérateurs | Oui Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support. |
| Extensions personnalisées | Oui One click installable plugins & addons to integrate with all major CRMs & billing systems available. |
| Discussion proactive | Oui |
| Suivi des visites | Oui |
| Video chat | Non |
| Capture d'écran à distance | Non |
| API | Oui Available in PRO Plan. |
| Réseaux sociaux | |
| @ClickDesk | |
| facebook.com/... | |
| Site web | clickdesk.com |
Avis utilisateurs et commentaires
have been using it for last 6 months. i have recently upgraded for paid plan. Love this product. very easy to set up and their support is really great. thanks clickdesk
I am using clickdesk from last 4 months on my website and its really good. their customer support is great and its easy to set it up.