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ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.

ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.

Période d'essai gratuiteOui Free plan
Date de lancement20 jun. 2011
Application WebOui
IM (Google Talk, Jabber...) integrationOui Google Talk, Skype
Applications bureau (desktop)Oui Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)
Support MobileOui IM (GTalk/Skype)
Fonctionne pour les utilisateurs sur mobile ?Oui
Statistiques du chatOui Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email
Multi-siteOui Unlimited domains.
Opérateurs multiplesOui Multiple operators. Five simultaneous chats at a time for each operator.
Transcriptions des conversationsOui Chat Transcripts
Messages hors ligneOui Converted to tickets through built-in helpdesk
Personnalisation de l'apparenceOui Full customization - White Label, Language, Themes, Color and Text.
Profil des visiteursOui Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.
Réponses pré-enregistréesOui Shortcut messages - save multiple phrases as shortcuts.
Contrôle de la navigation utilisateurOui
Transfert entre opérateursOui Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.
Extensions personnaliséesOui One click installable plugins & addons to integrate with all major CRMs & billing systems available.
Discussion proactiveOui
Suivi des visitesOui
Video chatNon
Capture d'écran à distanceNon
APIOui Available in PRO Plan.
Réseaux sociaux
Chat & Chatbot
18 fév. 2016 14:00:33
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Avis utilisateurs et commentaires

  • Mansi le 19 jul. 2013 16:11:13

    have been using it for last 6 months. i have recently upgraded for paid plan. Love this product. very easy to set up and their support is really great. thanks clickdesk

  • Rashid le 19 jul. 2013 11:35:53

    I am using clickdesk from last 4 months on my website and its really good. their customer support is great and its easy to set it up.