| Website | whoson.com/... |
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| Video |  |
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| Free trial period | Yes 30 Day Free Trial. No Credit Card Needed |
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| Pricing plans | Free Trial
• Basic - $20/mth p/user (3 Users)
• Standard - $30/mth p/user (5 Users)
• Professional - $45/mth p/user (10 Users)
• Enterprise - Contact Us
• Installable - Contact Us |
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| Launch date | Nov. 20th 2003 |
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| Features | |
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| Web-based Application | Yes |
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| IM (Google Talk, Jabber...) integration | |
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| Desktop Applications | Yes |
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| Native mobile application | Yes Iphone & Ipad |
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| Works for customers on mobile devices? | Yes |
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| Chat statistics | Yes 80+ Reports - Visitor & Agent |
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| Multi-site | Yes Unlimited Domains. Customisation for each site available |
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| Multiple operators | Yes |
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| Conversation transcripts | Yes Saved on Servers. Can be accessed any-time. Returning Visitor Transcripts Shown. |
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| Offline messages | Yes Data Capture. Send to email or database. Set up alerts & triggers for email & SMS. Convert to Tickets |
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| Cobrowsing | Yes Co-browsing, push pages, receive & sent all file formats |
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| Remote control | Yes |
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| Visual customization | Yes Many Themes Included. Full Customisation is Available. Add Logo, Name, Colours etc |
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| Visitor details | Yes Geo-location, IP address, pages viewed, past visitor detail, name, email, browser, referrer, platform, Op System, Views, Number of Chats plus much more |
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| Predefined responses | Yes Unlimited Canned Responses with shortcuts |
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| Integrated Knowledge Base | Yes |
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| International support | Yes UK & USA Offices 45 Languages |
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| Clickpath Tracker | Yes Every page with time spent |
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| Transfer to another operator | Yes Transfer easily between agent, department with all chat history |
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| Custom extensions | Yes Javascript,Dynamics, SalesForce, Sugar CRM and more |
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| Proactive chat triggers | Yes Rule-based triggers. Fully customisable |
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| Chat Translation | 40+ Languages Translated |
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| Visitor Monitoring | Yes Visitor Detail include: DNS, New or Returning, Time Stamps, Browser + More |
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| Video chat | Yes |
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| Remote screenshot | Yes |
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| API | Yes |
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| File Uploads | Yes All Formats |
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| Skill based | Yes Training Avaliable |
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| Operator to Operator Chat | Yes |
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| Real time alerts | Yes |
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| Social Networks | |
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| Website | whoson.com/... |
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| Twitter | |
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| Facebook | facebook.com/... |
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