Our comprehensive analytics software has over 80 reports, you
can track and monitor the behaviour of your Visitors and analyse
Agent Productivity to gain a better understanding of how your site
and staff are performing.
Our software now uses latest translation technology to translate over 40 languages to help you grow your business internationally.
Contact WhosOn today to learn more about our extensive range of 100% customisable live help software packages.
WhosOn | |
---|---|
Website | http://www.whoson.com/?xsource-SOCO |
Video tour | https://youtu.be/3-ITFbFrYto |
Free trial period | Yes 30 Day Free Trial. No Credit Card Needed |
Pricing plans | Free Trial
• Basic - $20/mth p/user (3 Users) • Standard - $30/mth p/user (5 Users) • Professional - $45/mth p/user (10 Users) • Enterprise - Contact Us • Installable - Contact Us |
Launch date | 2003-11-20 |
Features | |
Web-based Application | Yes |
IM (Google Talk, Jabber...) integration | |
Desktop Applications | Yes |
Native mobile application | Yes Iphone & Ipad |
Works for customers on mobile devices? | Yes |
Chat statistics | Yes 80+ Reports - Visitor & Agent |
Multi-site | Yes Unlimited Domains. Customisation for each site available |
Multiple operators | Yes |
Conversation transcripts | Yes Saved on Servers. Can be accessed any-time. Returning Visitor Transcripts Shown. |
Offline messages | Yes Data Capture. Send to email or database. Set up alerts & triggers for email & SMS. Convert to Tickets |
Cobrowsing | Yes Co-browsing, push pages, receive & sent all file formats |
Remote control | Yes |
Visual customization | Yes Many Themes Included. Full Customisation is Available. Add Logo, Name, Colours etc |
Visitor details | Yes Geo-location, IP address, pages viewed, past visitor detail, name, email, browser, referrer, platform, Op System, Views, Number of Chats plus much more |
Predefined responses | Yes Unlimited Canned Responses with shortcuts |
Integrated Knowledge Base | Yes |
International support | Yes UK & USA Offices 45 Languages |
Clickpath Tracker | Yes Every page with time spent |
Transfer to another operator | Yes Transfer easily between agent, department with all chat history |
Custom extensions | Yes Javascript,Dynamics, SalesForce, Sugar CRM and more |
Proactive chat triggers | Yes Rule-based triggers. Fully customisable |
Chat Translation | 40+ Languages Translated |
Visitor Monitoring | Yes Visitor Detail include: DNS, New or Returning, Time Stamps, Browser + More |
Video chat | Yes |
Remote screenshot | Yes |
API | Yes |
File Uploads | Yes All Formats |
Skill based | Yes Training Avaliable |
Operator to Operator Chat | Yes |
Real time alerts | Yes |
Social Networks | |
Like | |
Website | http://www.whoson.com/?xsource-SOCO |
https://twitter.com/WhosOn | |
https://www.facebook.com/parkersoftware |
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