| Website | whoson.com/... |
|---|
| Video |  |
|---|
| Free trial period | Yes 30 Day Free Trial. No Credit Card Needed |
|---|
| Pricing plans | Free Trial
• Basic - $20/mth p/user (3 Users)
• Standard - $30/mth p/user (5 Users)
• Professional - $45/mth p/user (10 Users)
• Enterprise - Contact Us
• Installable - Contact Us |
|---|
| Launch date | Nov. 20th 2003 |
|---|
| Features | |
|---|
| Web-based Application | Yes |
|---|
| IM (Google Talk, Jabber...) integration | |
|---|
| Desktop Applications | Yes |
|---|
| Native mobile application | Yes Iphone & Ipad |
|---|
| Works for customers on mobile devices? | Yes |
|---|
| Chat statistics | Yes 80+ Reports - Visitor & Agent |
|---|
| Multi-site | Yes Unlimited Domains. Customisation for each site available |
|---|
| Multiple operators | Yes |
|---|
| Conversation transcripts | Yes Saved on Servers. Can be accessed any-time. Returning Visitor Transcripts Shown. |
|---|
| Offline messages | Yes Data Capture. Send to email or database. Set up alerts & triggers for email & SMS. Convert to Tickets |
|---|
| Cobrowsing | Yes Co-browsing, push pages, receive & sent all file formats |
|---|
| Remote control | Yes |
|---|
| Visual customization | Yes Many Themes Included. Full Customisation is Available. Add Logo, Name, Colours etc |
|---|
| Visitor details | Yes Geo-location, IP address, pages viewed, past visitor detail, name, email, browser, referrer, platform, Op System, Views, Number of Chats plus much more |
|---|
| Predefined responses | Yes Unlimited Canned Responses with shortcuts |
|---|
| Integrated Knowledge Base | Yes |
|---|
| International support | Yes UK & USA Offices 45 Languages |
|---|
| Clickpath Tracker | Yes Every page with time spent |
|---|
| Transfer to another operator | Yes Transfer easily between agent, department with all chat history |
|---|
| Custom extensions | Yes Javascript,Dynamics, SalesForce, Sugar CRM and more |
|---|
| Proactive chat triggers | Yes Rule-based triggers. Fully customisable |
|---|
| Chat Translation | 40+ Languages Translated |
|---|
| Visitor Monitoring | Yes Visitor Detail include: DNS, New or Returning, Time Stamps, Browser + More |
|---|
| Video chat | Yes |
|---|
| Remote screenshot | Yes |
|---|
| API | Yes |
|---|
| File Uploads | Yes All Formats |
|---|
| Skill based | Yes Training Avaliable |
|---|
| Operator to Operator Chat | Yes |
|---|
| Real time alerts | Yes |
|---|
| Social Networks | |
|---|
| Website | whoson.com/... |
|---|
| X (Twitter) | @WhosOn |
|---|
| Facebook | facebook.com/... |
|---|
User reviews and comments