Vivocha.com is the simplest and most effective multi-channel online customer engagement service.
Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP (audio and video), chat, callbacks and collaboration tools, like assisted browsing, form & document sharing.
|Free trial period||Yes 14 Day Trial|
|IM (Google Talk, Jabber...) integration|
|Native mobile application||No|
|Works for customers on mobile devices?||Yes We’ve paid a lot of attention to the small details. All of our apps are designed to provided an awesome experience to you and to your customers. Supporting and optimizing constantly for mobile devices is an important part of that.|
|Chat statistics||Yes Vivocha comes with a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate.|
|Multi-site||Yes Unlimited Site, Unlimited Widget, Unlimited Services|
|Multiple operators||Yes Unlimited - All version|
|Conversation transcripts||Yes Transcript - Interaction|
|Offline messages||Yes + Call Me Back Later and Weblead|
|Cobrowsing||Yes Co-Browsing - Page Pushing - Form Sharing|
|Visitor details||Yes Geo Location, ISP, Language, Browser, OS, Referral, Campaign, Time spent on site/page, Search Terms from search engines, Data Collection, much more|
|Predefined responses||Yes Macro, Tags|
|Transfer to another operator||Yes|
|Proactive chat triggers||Yes Preconfigured rules or Create your own|