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5 is the simplest and most effective multi-channel online customer engagement service.

Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP (audio and video), chat, callbacks and collaboration tools, like assisted browsing, form & document sharing.

Free trial periodYes 14 Day Trial
Pricing plans
  • You can add credits to your account buying one of our packets. If we’re regularly spending credits, you can buy one of our monthly subscription plans ($19 for 300 interactions, $89 for 1000 interactions and $349 for 3000 interactions, and save up to 60% on the normal price.

Launch date
Web-based ApplicationYes
IM (Google Talk, Jabber...) integration
Desktop ApplicationsNo
Native mobile applicationNo
Works for customers on mobile devices?Yes We’ve paid a lot of attention to the small details. All of our apps are designed to provided an awesome experience to you and to your customers. Supporting and optimizing constantly for mobile devices is an important part of that.
Chat statisticsYes Vivocha comes with a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate.
Multi-siteYes Unlimited Site, Unlimited Widget, Unlimited Services
Multiple operatorsYes Unlimited - All version
Conversation transcriptsYes Transcript - Interaction
Offline messagesYes + Call Me Back Later and Weblead
CobrowsingYes Co-Browsing - Page Pushing - Form Sharing
Visual customizationYes Full HTML; CSS; JavaScript Customization of any module/widget. Not onli the engagement button
Visitor detailsYes Geo Location, ISP, Language, Browser, OS, Referral, Campaign, Time spent on site/page, Search Terms from search engines, Data Collection, much more
Predefined responsesYes Macro, Tags
International supportYes
Clickpath TrackerYes
Transfer to another operatorYes
Custom extensionsYes Full Access to APIs - JavaScript
Proactive chat triggersYes Preconfigured rules or Create your own
Visitor MonitoringYes
Video chatYes
Remote screenshotYes
Social Networks
Livechat & Chatbot
Dec. 11th 2013 12:36:19 AM
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User reviews and comments

  • ryanwoods on May 31st 2013 7:52:12 PM
    like this

    Super solid platform. And not just chat - video, voice, and a bunch of other cool features.

  • Dom on Feb. 22nd 2013 3:28:07 PM
    like this

    Very easy to customize and integrate