Vivocha.com is the simplest and most effective multi-channel online customer engagement service.
Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP (audio and video), chat, callbacks and collaboration tools, like assisted browsing, form & document sharing.
Vivocha | |
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Site web | http://www.vivocha.com |
J'aime | |
Vidéo | http://vimeo.com/35765067 |
Période d'essai gratuite | Oui 14 Day Trial |
Tarifs |
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Date de lancement | |
Fonctionnalités | |
Application Web | Oui |
IM (Google Talk, Jabber...) integration | |
Applications bureau (desktop) | Non |
Support Mobile | Non |
Fonctionne pour les utilisateurs sur mobile ? | Oui We’ve paid a lot of attention to the small details. All of our apps are designed to provided an awesome experience to you and to your customers. Supporting and optimizing constantly for mobile devices is an important part of that. |
Statistiques du chat | Oui Vivocha comes with a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate. |
Multi-site | Oui Unlimited Site, Unlimited Widget, Unlimited Services |
Opérateurs multiples | Oui Unlimited - All version |
Transcriptions des conversations | Oui Transcript - Interaction |
Messages hors ligne | Oui + Call Me Back Later and Weblead |
Cobrowsing | Oui Co-Browsing - Page Pushing - Form Sharing |
Personnalisation de l'apparence | Oui Full HTML; CSS; JavaScript Customization of any module/widget. Not onli the engagement button |
Profil des visiteurs | Oui Geo Location, ISP, Language, Browser, OS, Referral, Campaign, Time spent on site/page, Search Terms from search engines, Data Collection, much more |
Réponses pré-enregistrées | Oui Macro, Tags |
Multilingue | Oui |
Contrôle de la navigation utilisateur | Oui |
Transfert entre opérateurs | Oui |
Extensions personnalisées | Oui Full Access to APIs - JavaScript |
Discussion proactive | Oui Preconfigured rules or Create your own |
Suivi des visites | Oui |
Video chat | Oui |
Capture d'écran à distance | Oui |
API | Oui |
Réseaux sociaux | |
Site web | http://www.vivocha.com |
http://twitter.com/vivocha | |
https://www.facebook.com/pages/Vivocha/214387068628240 |
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