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5 is the simplest and most effective multi-channel online customer engagement service.

Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP (audio and video), chat, callbacks and collaboration tools, like assisted browsing, form & document sharing.

Période d'essai gratuiteOui 14 Day Trial
  • You can add credits to your account buying one of our packets. If we’re regularly spending credits, you can buy one of our monthly subscription plans ($19 for 300 interactions, $89 for 1000 interactions and $349 for 3000 interactions, and save up to 60% on the normal price.

Date de lancement
Application WebOui
IM (Google Talk, Jabber...) integration
Applications bureau (desktop)Non
Support MobileNon
Fonctionne pour les utilisateurs sur mobile ?Oui We’ve paid a lot of attention to the small details. All of our apps are designed to provided an awesome experience to you and to your customers. Supporting and optimizing constantly for mobile devices is an important part of that.
Statistiques du chatOui Vivocha comes with a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate.
Multi-siteOui Unlimited Site, Unlimited Widget, Unlimited Services
Opérateurs multiplesOui Unlimited - All version
Transcriptions des conversationsOui Transcript - Interaction
Messages hors ligneOui + Call Me Back Later and Weblead
CobrowsingOui Co-Browsing - Page Pushing - Form Sharing
Personnalisation de l'apparenceOui Full HTML; CSS; JavaScript Customization of any module/widget. Not onli the engagement button
Profil des visiteursOui Geo Location, ISP, Language, Browser, OS, Referral, Campaign, Time spent on site/page, Search Terms from search engines, Data Collection, much more
Réponses pré-enregistréesOui Macro, Tags
Contrôle de la navigation utilisateurOui
Transfert entre opérateursOui
Extensions personnaliséesOui Full Access to APIs - JavaScript
Discussion proactiveOui Preconfigured rules or Create your own
Suivi des visitesOui
Video chatOui
Capture d'écran à distanceOui
Réseaux sociaux
Chat & Chatbot
11 déc. 2013 00:36:19
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Avis utilisateurs et commentaires

  • ryanwoods le 31 mai 2013 19:52:12

    Super solid platform. And not just chat - video, voice, and a bunch of other cool features.

  • Dom le 22 fév. 2013 15:28:07

    Very easy to customize and integrate