History of VideoDesk

Last update Oct. 23^rd 2020 4:48:47 PM

Creation date Mar. 6^th 2013 2:07:55 PM

Alexis on Oct. 23^rd 2020 4:48:47 PM
Video
Alexis on Oct. 23^rd 2020 4:42:07 PM
Description
VideoDesk was a livechat service, to find an alternative:
https://socialcompare.com/en/comparison/compare-live-chat-support-software-help

VideoDesk was a leading SaaS company that helps businesses bring the in-store human dimension into their online customer sales and support experience. This revolutionary technology, adopted by successful brands across the globe, uses live text and video chat, live video product demos, co-browse and document share, to help engage consumers and personalize the purchase path. All over the world, online shoppers appreciate and value the immediacy of live support (less than 15 seconds to reach an associate), and appreciate personalized face to face interaction when they are making a decision. For businesses, reduced cart abandonment rates, more frequent upselling opportunities and higher revenues are the principal advantages of the VideoDesk solution. Brands that understand the power of real time human interaction are trailblazing the online support experience with VideoDesk live chat.
Website
Facebook
Twitter
Jvideodesk on Oct. 13^th 2015 5:01:39 PM
Video
Jvideodesk on Oct. 13^th 2015 5:01:19 PM
Video
Jvideodesk on Oct. 13^th 2015 5:00:36 PM
Video
Jvideodesk on Oct. 13^th 2015 5:00:03 PM
Video
Jvideodesk on Sep. 29^th 2015 3:52:33 PM
Free trial period
yes Essai pilote 15 jours
Pricing plans
Offre personnalisée : plateforme entièrement personnalisable avec options et fonctionnalités au choix
Web-based Application
yes Oui
Native mobile application
yes SDK pour support mobile
Works for customers on mobile devices?
yes Compatible tablettes et fonctionne sur tous les navigateurs mobiles.
Chat statistics
yes Statistiques de chat pour découvrir dans quelle mesure l’utilisation de VideoDesk a impacté vos ventes, vos taux de conversions, votre panier moyen et tous les autres indicateurs de votre choix + Intégration à Google Analytics
Multi-site
yes Oui
Multiple operators
yes Oui
Conversation transcripts
yes Oui
Offline messages
yes Oui
Cobrowsing
yes Oui (deux modes: prise de contrôle et surbrillance)
Visual customization
yes Interface de chat entièrement personnalisable (langues, texte, design...)
Visitor details
yes Localisation géographique, durée de navigation, pages visitées, page actuelle, parcours de navigation, visites précédentes, navigateur utilisé, version de Windows et de Flash, etc.
Predefined responses
yes Messages pré-enregistrés, paramétrables par l'administrateur
International support
yes Fenêtre de chat et interface conseiller disponible dans plusieurs langues: anglais, français, espagnol, portugais, allemand, japonais, chinois...
Clickpath Tracker
yes Temps de navigation, pages visitées, visites précédentes, parcours utilisateur.
Transfer to another operator
-
Custom extensions
yes Plugins PrestaShop, WordPress et Drupal
Proactive chat triggers
yes Paramètres personnalisables pour ciblage clients
Visitor Monitoring
yes Nombre de visiteurs actifs sur le site
Video chat
yes Chat audio et video de haute qualité en WebRTC / Flash
Remote screenshot
no Non mais options de co-navigation, partage d'écran et partage de PDF et de vidéos.
Alexis on Aug. 28^th 2015 10:04:35 PM
Name
VideoDesk
Jvideodesk on Aug. 26^th 2015 1:39:19 PM
Description
VideoDesk is a leading SaaS company that helps businesses bring the in-store human dimension into their online customer sales and support experience. This revolutionary technology, adopted by successful brands across the globe, uses live text and video chat, live video product demos, co-browse and document share, to help engage consumers and personalize the purchase path. All over the world, online shoppers appreciate and value the immediacy of live support (less than 15 seconds to reach an associate), and appreciate personalized face to face interaction when they are making a decision. For businesses, reduced cart abandonment rates, more frequent upselling opportunities and higher revenues are the principal advantages of the VideoDesk solution. Brands that understand the power of real time human interaction are trailblazing the online support experience with VideoDesk live chat.
Video
IM (Google Talk, Jabber...) integration
no
Desktop Applications
no
Native mobile application
no No native mobile app but mobile video chat SDK available for native Android app integration
Works for customers on mobile devices?
yes Mobile video chat SDK available. Works on most mobile and tablet devices
Multi-site
yes
Cobrowsing
yes Two modes available: control mode and highlight mode. See the exact pages your visitors are viewing and guide them personally around your website + highlight items of interest
Visual customization
yes Fully customizable interface: graphic design, texts, logo, action buttons
Pricing plans
- Customized quote: fully customized platform with choice of features and options.
Chat statistics
yes Detailed chat statistics, live monitoring, customer feedback reports + Google analytics integration.
Offline messages
yes Offline behavior options: Chat window hidden / Text message displayed / Message form displayed with email sent to agent of choice
Visitor details
yes Standard data: browsing times, current and past pages, number of previous calls, browser, OS platform, name, email, phone number, number of previous calls, geo-location + custom data with data API
Predefined responses
yes Canned messages gathered by language
International support
yes Multiple languages supported (English, French, German, Spanish, Portuguese, Chinese, Japanese...)
Clickpath Tracker
yes Webuser path: number of pages visited, browsing time, navigation path
Custom extensions
yes Quick integration with PrestaShop, WordPress and Drupal, CRM integration...
Proactive chat triggers
yes Customizable rule-based chat triggers
Visitor Monitoring
yes Number of visitors displayed in real-time
Remote screenshot
no No but remote screen-share, co-browsing and content-share available
API
yes Data flow API / UI API / Mobile chat SDK
Video chat
yes High quality WebRTC video chat with built-in Flash fallback. Call recording available.
Jvideodesk on Jul. 1^st 2015 11:45:21 AM
Pricing plans
- Customized quote
Free trial period
yes Pilot trial available
Visitor Monitoring
yes
Cobrowsing
yes
Clickpath Tracker
yes
AmelM on Oct. 16^th 2013 3:22:31 PM
Pricing plans
- STARTER: 10h discussion audio & video per month and unlimited text chat
- BASIC (9,99$/€/month/operator) : Unlimited text conversations, 25 hours of audio and video, Chat history, Basic statistics
- PRO (24,99$/€/month/operator) : Unlimited Chat, Audio & Video conversations; Video history, Detailed Statistics & Reports
Free trial period
yes FREE PLAN with unlimited text chat forever and 10h of audio and video each month !
Native mobile application
no Coming soon
Description
Videodesk has developed the first face-to-face CRM on the web and provides the most competitive offer on the worldwide market. The solution enables any web visitor on a e-shop to start a video, audio or chat conversation with a sales representative directly on the online shop … as if they were in a physical store. With one click, in real-time and on-page we allow retailers to bring all their salesforce online. A new generation of CRM, human and directly on the web. - - - - Videodesk est une solution de live chat vidéo pour les e-commerçants désireux d'améliorer leur service de relation client sur le web et propose l'offre la plus compétitive du marché. Cette solution de live chat a pour vocation de réhumaniser les échanges sur le web entre les entreprises et les internautes en leur permettant de mettre un visage, un sourire ou encore une voix sur le nom de leur interlocuteur.
Video
http://videodesk.fr/video_presentation
Facebook
http://facebook.com/Videodesk
kevinOne on May 21^st 2013 10:04:40 AM
Description
Videodesk has developed the first face-to-face CRM on the web. The solution enables any web visitor on a e-shop to start a video, audio or chat conversation with a sales representative directly on the online shop … as if they were in a physical store. With one click, in real-time and on-page we allow retailers to bring all their salesforce online. A new generation of CRM, human and directly on the web.
kevinOne on May 21^st 2013 9:46:49 AM
API
yes Currently in Beta
Vanina on Mar. 18^th 2013 9:14:30 AM
Pricing plans
- Free Plan: 10h discussion/month
- Small Plan (9,99$/month/operator) : Unlimited discussions, Chat history, Basic statistics
- Medium Plan (49,99$/month/operator) : Chat, Audio & Video history, Detailed Statistics & Reports
Description
Videodesk has developed the first face-to-face CRM on the web. The solution enables any web visitor on a e-shop to start a video, audio or chat conversation with a sales representative directly on the online shop … as if they were in a physical store. With one click, in real-time and on-page we allow retailers to bring all their salesforce online. A new generation of CRM, human and directly on the web.
Vanina on Mar. 18^th 2013 9:09:13 AM
Pricing plans
- Free Plan: 10h discussion/month
- Small Plan (9,99$/month/operator) : Unlimited discussions, Chat history, Basic statistics
- Medium Plan (49,99$/month/operator) : Chat, Audio & Video history, Detailed Statistics & Reports
Gui on Mar. 6^th 2013 2:19:25 PM
Pricing plans
- Free Plan : 10h discussion/month
- Small Plan (9,99$/month/operator) : Unlimited discussions, Chat history, Basic statistics
- Medium Plan (49,99$/month/operator) : Chat, Audio & Video history, Detailed Statistics & Reports
Launch date
2012-09-01
Web-based Application
yes
Desktop Applications
yes Real-time availability app
Native mobile application
no
Works for customers on mobile devices?
yes no video
Chat statistics
yes
Multi-site
yes Unlimited in all plans
Multiple operators
yes
Conversation transcripts
yes
Offline messages
yes
Cobrowsing
no
Visual customization
yes All plans
Visitor details
yes
Predefined responses
yes
International support
yes
Clickpath Tracker
no
Custom extensions
yes
Video chat
yes
API
-
Twitter
https://twitter.com/videodesk_en
Gui on Mar. 6^th 2013 2:07:55 PM
Mode
70
Name
Videodesk
Viewer
public
Editor
public
Category
livechat
Image
http://socialcompare.com/u/1303/logo_1e04cd464613a5d0f940e66c737d6632.png http://socialcompare.com/u/1303/logo-1np8svc2.png
Website
http://www.videodesk.com
Description
Videodesk has developed the FIRST face-to-face CRM on the web! The solution enables any web visitor on a e-shop to start a video, audio or chat conversation with a sales representative directly on the online shop … as if they were in a physical store! With ONE click, in real-time and on-page we allow retailers to bring all their salesforce online! A new generation of CRM, human and directly on the web.
Video
http://www.youtube.com/watch?v=uTnsmkg_Pj8
Free trial period
yes Free Plan up to 10h/discussion/month for ever

Go back to: VideoDesk