History of VideoDesk

Last update 2020-10-23 16:48:47 Creation date 2013-03-06 14:07:55
  • Video tour
    Posted 2020-10-23 16:48:47 by Alexis
  • Description

    VideoDesk was a livechat service, to find an alternative:
    https://socialcompare.com/en/comparison/compare-live-chat-support-software-help

    VideoDesk was a leading SaaS company that helps businesses bring the in-store human dimension into their online customer sales and support experience. This revolutionary technology, adopted by successful brands across the globe, uses live text and video chat, live video product demos, co-browse and document share, to help engage consumers and personalize the purchase path. All over the world, online shoppers appreciate and value the immediacy of live support (less than 15 seconds to reach an associate), and appreciate personalized face to face interaction when they are making a decision. For businesses, reduced cart abandonment rates, more frequent upselling opportunities and higher revenues are the principal advantages of the VideoDesk solution. Brands that understand the power of real time human interaction are trailblazing the online support experience with VideoDesk live chat.

    Website
    Facebook
    Twitter
    Posted 2020-10-23 16:42:07 by Alexis
  • Video tour
    Français Posted 2015-10-13 17:01:39 by Jvideodesk
  • Video tour
    Français Posted 2015-10-13 17:01:19 by Jvideodesk
  • Video tour
    Français Posted 2015-10-13 17:00:36 by Jvideodesk
  • Video tour
    Français Posted 2015-10-13 17:00:03 by Jvideodesk
  • Free trial period
    yes Essai pilote 15 jours
    Pricing plans
    Offre personnalisée : plateforme entièrement personnalisable avec options et fonctionnalités au choix
    Web-based Application
    yes Oui
    Native mobile application
    yes SDK pour support mobile
    Works for customers on mobile devices?
    yes Compatible tablettes et fonctionne sur tous les navigateurs mobiles.
    Chat statistics
    yes Statistiques de chat pour découvrir dans quelle mesure l’utilisation de VideoDesk a impacté vos ventes, vos taux de conversions, votre panier moyen et tous les autres indicateurs de votre choix + Intégration à Google Analytics
    Multi-site
    yes Oui
    Multiple operators
    yes Oui
    Conversation transcripts
    yes Oui
    Offline messages
    yes Oui
    Cobrowsing
    yes Oui (deux modes: prise de contrôle et surbrillance)
    Visual customization
    yes Interface de chat entièrement personnalisable (langues, texte, design...)
    Visitor details
    yes Localisation géographique, durée de navigation, pages visitées, page actuelle, parcours de navigation, visites précédentes, navigateur utilisé, version de Windows et de Flash, etc.
    Predefined responses
    yes Messages pré-enregistrés, paramétrables par l'administrateur
    International support
    yes Fenêtre de chat et interface conseiller disponible dans plusieurs langues: anglais, français, espagnol, portugais, allemand, japonais, chinois...
    Clickpath Tracker
    yes Temps de navigation, pages visitées, visites précédentes, parcours utilisateur.
    Transfer to another operator
    -
    Custom extensions
    yes Plugins PrestaShop, WordPress et Drupal
    Proactive chat triggers
    yes Paramètres personnalisables pour ciblage clients
    Visitor Monitoring
    yes Nombre de visiteurs actifs sur le site
    Video chat
    yes Chat audio et video de haute qualité en WebRTC / Flash
    Remote screenshot
    no Non mais options de co-navigation, partage d'écran et partage de PDF et de vidéos.
    Français Posted 2015-09-29 15:52:33 by Jvideodesk
  • Name
    VideoDesk
    Posted 2015-08-28 22:04:35 by Alexis
  • Description

    VideoDesk is a leading SaaS company that helps businesses bring the in-store human dimension into their online customer sales and support experience. This revolutionary technology, adopted by successful brands across the globe, uses live text and video chat, live video product demos, co-browse and document share, to help engage consumers and personalize the purchase path. All over the world, online shoppers appreciate and value the immediacy of live support (less than 15 seconds to reach an associate), and appreciate personalized face to face interaction when they are making a decision. For businesses, reduced cart abandonment rates, more frequent upselling opportunities and higher revenues are the principal advantages of the VideoDesk solution. Brands that understand the power of real time human interaction are trailblazing the online support experience with VideoDesk live chat.

    Video tour
    IM (Google Talk, Jabber...) integration
    no
    Desktop Applications
    no
    Native mobile application
    no No native mobile app but mobile video chat SDK available for native Android app integration
    Works for customers on mobile devices?
    yes Mobile video chat SDK available. Works on most mobile and tablet devices
    Multi-site
    yes
    Cobrowsing
    yes Two modes available: control mode and highlight mode. See the exact pages your visitors are viewing and guide them personally around your website + highlight items of interest
    Visual customization
    yes Fully customizable interface: graphic design, texts, logo, action buttons
    Pricing plans
    • Customized quote: fully customized platform with choice of features and options.
    Chat statistics
    yes Detailed chat statistics, live monitoring, customer feedback reports + Google analytics integration.
    Offline messages
    yes Offline behavior options: Chat window hidden / Text message displayed / Message form displayed with email sent to agent of choice
    Visitor details
    yes Standard data: browsing times, current and past pages, number of previous calls, browser, OS platform, name, email, phone number, number of previous calls, geo-location + custom data with data API
    Predefined responses
    yes Canned messages gathered by language
    International support
    yes Multiple languages supported (English, French, German, Spanish, Portuguese, Chinese, Japanese...)
    Clickpath Tracker
    yes Webuser path: number of pages visited, browsing time, navigation path
    Custom extensions
    yes Quick integration with PrestaShop, WordPress and Drupal, CRM integration...
    Proactive chat triggers
    yes Customizable rule-based chat triggers
    Visitor Monitoring
    yes Number of visitors displayed in real-time
    Remote screenshot
    no No but remote screen-share, co-browsing and content-share available
    API
    yes Data flow API / UI API / Mobile chat SDK
    Video chat
    yes High quality WebRTC video chat with built-in Flash fallback. Call recording available.
    Posted 2015-08-26 13:39:19 by Jvideodesk
  • Pricing plans
    • Customized quote
    Free trial period
    yes Pilot trial available
    Visitor Monitoring
    yes
    Cobrowsing
    yes
    Clickpath Tracker
    yes
    Posted 2015-07-01 11:45:21 by Jvideodesk
  • Pricing plans
    • STARTER: 10h discussion audio & video per month and unlimited text chat
    • BASIC (9,99$/€/month/operator) : Unlimited text conversations, 25 hours of audio and video, Chat history, Basic statistics
    • PRO (24,99$/€/month/operator) : Unlimited Chat, Audio & Video conversations; Video history, Detailed Statistics & Reports
    Free trial period
    yes FREE PLAN with unlimited text chat forever and 10h of audio and video each month !
    Native mobile application
    no Coming soon
    Description
    Videodesk has developed the first face-to-face CRM on the web and provides the most competitive offer on the worldwide market. The solution enables any web visitor on a e-shop to start a video, audio or chat conversation with a sales representative directly on the online shop … as if they were in a physical store. With one click, in real-time and on-page we allow retailers to bring all their salesforce online. A new generation of CRM, human and directly on the web. - - - - Videodesk est une solution de live chat vidéo pour les e-commerçants désireux d'améliorer leur service de relation client sur le web et propose l'offre la plus compétitive du marché. Cette solution de live chat a pour vocation de réhumaniser les échanges sur le web entre les entreprises et les internautes en leur permettant de mettre un visage, un sourire ou encore une voix sur le nom de leur interlocuteur.
    Video tour
    http://videodesk.fr/video_presentation
    Facebook
    http://facebook.com/Videodesk
    Français Posted 2013-10-16 15:22:31 by AmelM
  • Description
    Videodesk has developed the first face-to-face CRM on the web. The solution enables any web visitor on a e-shop to start a video, audio or chat conversation with a sales representative directly on the online shop … as if they were in a physical store. With one click, in real-time and on-page we allow retailers to bring all their salesforce online. A new generation of CRM, human and directly on the web.
    Français Posted 2013-05-21 10:04:40 by kevinOne
  • API
    yes Currently in Beta
    Posted 2013-05-21 09:46:49 by kevinOne
  • Pricing plans
    • Free Plan: 10h discussion/month
    • Small Plan (9,99$/month/operator) : Unlimited discussions, Chat history, Basic statistics
    • Medium Plan (49,99$/month/operator) : Chat, Audio & Video history, Detailed Statistics & Reports
    Description

    Videodesk has developed the first face-to-face CRM on the web. The solution enables any web visitor on a e-shop to start a video, audio or chat conversation with a sales representative directly on the online shop … as if they were in a physical store. With one click, in real-time and on-page we allow retailers to bring all their salesforce online. A new generation of CRM, human and directly on the web.

    Posted 2013-03-18 09:14:30 by Vanina
  • Pricing plans
    • Free Plan: 10h discussion/month
    • Small Plan (9,99$/month/operator) : Unlimited discussions, Chat history, Basic statistics
    • Medium Plan (49,99$/month/operator) : Chat, Audio & Video history, Detailed Statistics & Reports
    Français Posted 2013-03-18 09:09:13 by Vanina
  • Pricing plans
    • Free Plan : 10h discussion/month
    • Small Plan (9,99$/month/operator) : Unlimited discussions, Chat history, Basic statistics
    • Medium Plan (49,99$/month/operator) : Chat, Audio & Video history, Detailed Statistics & Reports
    Launch date
    2012-09-01
    Web-based Application
    yes
    Desktop Applications
    yes Real-time availability app
    Native mobile application
    no
    Works for customers on mobile devices?
    yes no video
    Chat statistics
    yes
    Multi-site
    yes Unlimited in all plans
    Multiple operators
    yes
    Conversation transcripts
    yes
    Offline messages
    yes
    Cobrowsing
    no
    Visual customization
    yes All plans
    Visitor details
    yes
    Predefined responses
    yes
    International support
    yes
    Clickpath Tracker
    no
    Custom extensions
    yes
    Video chat
    yes
    API
    -
    Twitter
    https://twitter.com/videodesk_en
    Posted 2013-03-06 14:19:25 by Gui
  • Mode
    70
    Name
    Videodesk
    Viewer
    public
    Editor
    public
    Category
    livechat
    Image
    http://socialcompare.com/u/1303/logo_1e04cd464613a5d0f940e66c737d6632.png http://socialcompare.com/u/1303/logo-1np8svc2.png
    Website
    http://www.videodesk.com
    Description
    Videodesk has developed the FIRST face-to-face CRM on the web! The solution enables any web visitor on a e-shop to start a video, audio or chat conversation with a sales representative directly on the online shop … as if they were in a physical store! With ONE click, in real-time and on-page we allow retailers to bring all their salesforce online! A new generation of CRM, human and directly on the web.
    Video tour
    http://www.youtube.com/watch?v=uTnsmkg_Pj8
    Free trial period
    yes Free Plan up to 10h/discussion/month for ever
    Posted 2013-03-06 14:07:55 by Gui
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