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History of Userlike

Last update Nov. 24th 2022 8:40:34 AM
Creation date Jan. 31st 2013 10:44:43 PM
  • tstl on Nov. 24th 2022 8:38:31 AM
    Description

    Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more.

    Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing.

    With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service.

    Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

    Video
    https://www.youtube.com/watch?v=GmvUfLlc0g8
    Image
    https://socialcompare.com/u/202211/userlike-logo-normal-250x250_909016451fc0f0dfe021e6c94671bb90.png https://socialcompare.com/u/202211/userlike-logo-normal-250x250-6qaz6q3i.png
  • tstl on Nov. 24th 2022 8:19:17 AM
    Pricing plans
    • Free Plan: 1 Widget; 1 Seat; All the core features
    • Userlike Team (€90/month): 4 Widgets; 4 Seats; 2 Messaging-Apps ; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access
    • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 4 Messaging-Apps; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics
    • Userlike Flex (Ask for quote) : 10+ Widgets; 10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics, White Label, Advanced routing, Professional onboarding, Organizations, Dedicated manager account
  • tstl on Nov. 24th 2022 8:11:28 AM
    Multi-site
    yes Integrate single or multiple widget per site by group, type of support or user behavior.
  • tstl on Nov. 24th 2022 7:47:51 AM
    Cobrowsing
    yes Guide your visitor to any page of your website.
    Offline messages
    yes Yes. Synchronous and asynchronous communication mode
    Conversation transcripts
    yes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM.
  • tstl on Nov. 24th 2022 7:42:15 AM
    Video chat
    yes
    Custom extensions
    yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more.
    Transfer to another operator
    yes Conversation including chat transcripts can be forwarded to other operators.
    International support
    yes Multilingual-Support
    Predefined responses
    yes Easily create chat macros and sort them into groups.
  • Vanina on Oct. 24th 2022 9:11:05 PM
    Pricing plans
    • Free Plan: 1 Widget; 1 Seat; All the core features
    • Userlike Team (€90/month): 4 Widgets; 4 Seats; 1 Channel ; All the core features; Add-ons
    • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 3 Channel; All the core features; Add-ons; Analytics; Live Translation; Audio and Video calls; Screen Sharing
    • Userlike Business (€720/month) : 20 Widgets; 20 Seats; 5 Channel; WhatsApp channel; Chatbot; All the core features; Add-ons; Analytics; Live Translation; Audio and Video calls; Screen Sharing; White label; Full API access; Advanced Routing
    • Userlike Custom: Ask for quote
  • tstl on Sep. 27th 2021 9:51:06 AM
    Pricing plans

    Après la période d'essai gratuite, les utilisateurs peuvent s'abonner aux produits suivants :

    • Plan gratuit : 1 widget ; 1 siège ; toutes les fonctionnalités principales comme le support d'images et de vidéos, les messages prédéfinis, fonctions de confidentialité des données, le support multilingue, les enquêtes et les évaluations, formulaire d'inscription
    • Userlike Team (€90/mois) : 4 Widgets ; 4 Sièges ; 1 Canal ; Toutes les fonctionnalités principales ; Add-ons; Canal WhatsApp
    • .
    • Userlike Corporate (€290/mois) : 10 Widgets ; 10 sièges ; 3 canaux ; Toutes les fonctionnalités principales ; Add-ons ; Analytics ; Traduction simultanée ; Appels audio et vidéo ; Partage d'écran
    • .
    • Userlike Business (720 €/mois) : 20 Widgets ; 20 sièges ; 5 canaux ; canal WhatsApp ; Chatbot ; toutes les fonctionnalités principales ; Add-ons ; Analytics ; Traduction simultanée ; Appels audio et vidéo ; Partage d'écran, Marque blanche, accès complet à l'API, routage avancé. Routage
    • Userlike Custom : Demandez un devis
  • tstl on Sep. 27th 2021 9:39:39 AM
    Pricing plans

    After the free trial period, users can subscribe for the following products:

    • Free Plan: 1 Widget; 1 Seat; All the core features like Image and video support, Canned messages, Data privacy features, File sharing, Multi-language support, Surveys and ratings, Registration form
    • Userlike Team (€90/month): 4 Widgets; 4 Seats; 1 Channel ; All the core features; Add-ons
    • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 3 Channel; All the core features; Add-ons; Analytics; Live Translation; Audio and Video calls; Screen Sharing
    • Userlike Business (€720/month) : 20 Widgets; 20 Seats; 5 Channel; WhatsApp channel; Chatbot; All the core features; Add-ons; Analytics; Live Translation; Audio and Video calls; Screen Sharing; White label; Full API access; Advanced Routing
    • Userlike Custom: Ask for quote
  • tstl on Nov. 4th 2020 11:22:13 AM
    Pricing plans

    After the free trial period, users can subscribe for the following products:

    • Free Plan: 1 Widget; 1 Seat; All the core features like Image and video support, Canned messages, Data privacy features, File sharing, Multi-language support, Surveys and ratings, Registration form
    • Userlike Team (€90/month): 4 Widgets; 4 Seats; 1 Channel ; All the core features; Add-ons
    • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 3 Channel; All the core features; Add-ons; Analytics; Live Translation; Audio calls
    • Userlike Business (€720/month) : 20 Widgets; 20 Seats; 5 Channel; WhatsApp channel; Chatbot; All the core features; Add-ons; Analytics; Live Translation; Audio calls; White label; Full API access; Advanced Routing
    • Userlike Custom: Ask for quote
  • tstl on Nov. 4th 2020 11:16:35 AM
    Pricing plans

    After the free trial period, users can subscribe for the following products:

    • Free Plan: 1 Widget; 1 Seat; All the core features like Image and video support, Canned messages, Data privacy features, File sharing, Multi-language support, Surveys and ratings, Registration form
    • Userlike Team (€90/month): 4 Widgets; 4 Seats; 1 Channel ; All the core features; Add-ons
    • Userlike Corporate (€290/month) : 4 Widgets; 4 Seats; 3 Channel; All the core features; Add-ons; Analytics; Live Translation; Audio calls
    • Userlike Business (€720/month) : 10 Widgets; 10 Seats; 5 Channel; WhatsApp channel; Chatbot; All the core features; Add-ons; Analytics; Live Translation; Audio calls; White label; Full API access; Advanced Routing
    • Userlike Custom: Ask for quote
    Video
    https://www.youtube.com/watch?v=Cl_6lE1otVA&t=6s
  • tstl on May 17th 2019 3:35:14 PM
    Video
    http://www.youtube.com/watch?v=H60NbpiuJM0
  • tstl on Feb. 14th 2018 10:08:51 AM
    Video
    http://www.youtube.com/watch?v=TdyxZ_gWC1w&t
    Pricing plans

    After the free trial period, users can subscribe for the following products:

    • Free Plan: 1 operator; 1 chat widget; unlimited chats
    • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
    • Userlike Corporate (€99/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
    • Userlike Business (€299/month) : 10 operators; 10 chat widgets; phone support; API; white label;
    • Userlike Custom: Ask for quote
  • Vanina on Jan. 26th 2017 2:12:20 PM
    Video
    http://www.youtube.com/watch?v=ZCwGo2CzbuQ
  • Pascal Van Opzeeland on May 9th 2016 10:30:17 PM
    Description

    Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

    Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

    Help your customers when it matters, where it matters.

    Free trial period
    yes 14 days - no credit card required - Free plan available
    Pricing plans

    After the free trial period, users can subscribe for the following products:

    • Free Plan: 1 operator; 1 chat widget; unlimited chats
    • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
    • Userlike Corporate (€79/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
    • Userlike Business (€199/month) : 10 operators; 10 chat widgets; phone support; API; white label;
    • Userlike Custom: Ask for quote
    Works for customers on mobile devices?
    yes Optimized for mobile devices (smartphone & tablet)
    Clickpath Tracker
    yes See at what url your chat partners are and how they navigate over your site.
    International support
    yes Support in English, German, Dutch, Portuguese
    Transfer to another operator
    yes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.
    Video chat
    no
    Remote screenshot
    yes
    API
    yes Open API, Javascript API, and remote API to set up advanced chat behavior.
  • martalw on Apr. 27th 2016 10:16:15 PM
    Description

    Userlike offers a professional and lightweight live chat software for websites. Raise your conversion rates and create happy and loyal customers through an outstanding online customer service. Our various software packages connect to the needs of businesses from any size.

  • martalw on Apr. 27th 2016 10:14:28 PM
    Video
    https://www.youtube.com/watch?v=ZCwGo2CzbuQ
    Multi-site
    yes Deploys single or multiple widget per site by group, type of support or user behavior.
    Visitor details
    yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.
    Predefined responses
    yes Very easy to create and use with shortcuts. Can be gathered in groups
  • martalw on Apr. 27th 2016 10:07:15 PM
    Description

    Userlike offers a professional and lightweight live chat software for websites. Raise your conversion rates and create happy and loyal customers through an outstanding online customer service. Our various software packages connect to the needs of businesses from any size.

    Video
    https://www.youtube.com/watch?v=ZCwGo2CzbuQ&feature=youtu.be
    Pricing plans

    After the free trial period, users can subscribe for the following products:

    • Free Plan: 1 operator; 1 chat widget; unlimited widgets
    • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
    • Userlike Corporate (€79/month): 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
    • Userlike Business (€199/month): 10 operators; 10 chat widgets; phone support; API; white label;
    • Userlike Custom: Ask for quote
    Multiple operators
    yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.
    Conversation transcripts
    yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.
  • neuvilll on Aug. 11th 2014 11:49:12 AM
    Clickpath Tracker
    yes See at what url your chat partner is and how he navigates over your site.
    Transfer to another operator
    yes Chat including chat history is transferable to other operators. User details are transferred as well. Easy transfer by command
    API
    yes Open API and Javascript API
    Remote screenshot
    yes Operator can ask for a screenshot by a command
    Predefined responses
    yes Canned messages using shortcuts, can be added by both operators and admin. Can be gathered in groups
    Cobrowsing
    yes Guide your visitor to any page- Push webpages
    Offline messages
    yes Yes
    Native mobile application
    yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)
    Chat statistics
    yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API
    Multi-site
    yes Deploy unique widgets per site and connect with the proper operator group. Unlimited in all plans.
  • neuvilll on Jul. 9th 2014 2:54:03 PM
    Pricing plans

    After the free trial period, users can subscribe for the following products:

    • Free 0€/Month
    • Team 37$/Month
    • Corporate 102$/Month
    • Custom/ ask for a quote
    International support
    yes Support in English, German, French, Dutch, Portuguese
  • neuvilll on Jul. 9th 2014 2:53:08 PM
    Multi-site
    yes Illimité
    Multiple operators
    yes Un conseiller disponible pour la version gratuite. Nombre illimité pour le produit réalisé sur demande.
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