Live Chat Support Software Comparison

Features


Like	19 Likes	14 Likes	13 Likes	4 Likes	13 Likes	33 Likes	1 Likes	0 Likes	2 Likes
Website	http://www.butterflive.com	http://www.iadvize.com/	http://livechatinc.com	http://www.olark.com/	http://www.snapengage.com/	http://www.zopim.com/	http://www.helponclick.com	http://omnistarlive.com	http://www.vivocha.com
Description	Hot prospects detection in real time and live chat solution. Sort out your audience to detect the most promising prospects on your website and get in contact with them! It takes 10 minutes to install Butterflive on a website and start working. Additional features: Offline mode to get visitors' requests directly into your email box. Video chat. Hot prospects detection	iAdvize is a live chat support software that allows you to answer directly to your visitors and to guide them to the solution or product that best meets their needs.	Amazingly simple and easy-in-use, yet powerful live chat software that helps you sell & support ! Available on Windows, Mac, iPhone, Android, Blackberry and Windows Phone 7!	Your live chat solution is now a supercharged sales and live help tool! Olark provides clean integration with tools you already know and love so you can actually focus on selling and support. You can see all the activity on your site at once in real-time and proactively chat with your visitors. If you already have an IM client (even a mobile one on your iPhone, Android, or Blackberry), you're ready to use Olark. Live inside Gmail? You can carry on live chats without leaving the site! Any chat client that supports Jabber/XMPP or Gtalk is perfect for chatting with visitors on your site (like iChat, Adium, Pidgin, Meebo, GTalk, etc)	SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk.	Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.	HelpOnClick is a simple to use and powerful tool to increase sales and conversion rate on your website. Real time traffic monitor let you know exactly who is on your website and where they are coming from.	Omnistarlive is a complete help desk support solution including a livechat application.	Vivocha.com is the simplest and most effective multi-channel online customer engagement service. Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP (audio and video), chat, callbacks and collaboration tools, like assisted browsing, form & document sharing.
Video tour	http://youtu.be/jCLEiAFsgJQ	http://vimeo.com/26151545	http://www.youtube.com/watch?v=rV6SOTESgWg&context=C3f2755fADOEgsToPDskIni1PNhPtovp9lQUyCSLKu	http://youtu.be/my-b06LmkN0	http://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PE	http://youtu.be/tSRSn9hJU1c	http://www.youtube.com/watch?v=9pTXiFb_yRo	http://www.youtube.com/watch?v=R9Y-kbH2_kY	http://vimeo.com/35765067
Trial and Prices	Free plan, 1 operator, no chat limitation, prospect detection, video chat Pro plan, 30 days free trial, $49/operator, mutliple operators, customization Custom plan	7 days free trial period 19.90 euros/month (starter: 1 operator, 50 000 pageviews/month...), 39.90 euros/month (pro: unlimited operators, 250 000 pageviews/month...), 99.90 euros/month (custom: unlimited operators, 1 000 000 pageviews/month...)	30 days free trial (up to 100 operators) then starts with $36/month No limits of concurrent chats, internal chat for operators available.	*Free Plan* (1 operator with 20 conversations/month) 15 dollars/month (bronze: 1 operator...), 29 dollars/month (gold: 3 operators, SSL security...), 69 dollars/month (platinum: 6 operators, white label, SSL security...) 149 dollars/month (ultimate: 10 operators, SSL security, white label, phone support...)	*Free Plan* : 1 agent - 30 conversations per month *Basic* : 1 agent - $19/month *Business* : 4 agents - $49/month *Enterprise* : 8 agents - $129/month *Premier* : 15 agents - $349/month	*Free Plan* (no absolute chat limits, 2 current chats, 1 agent) 9 dollars/month (1 agent) 15 dollars/month (2 agents, customization) 39 dollars/month (5 agents, customization) 99 dollars/month (10 agents, customization, SLA)	14 day free trial Basic : 1 operator, 1 website - $19/month Pro: 3 operators, 3 websites - $29/month Deluxe : unlimited operators, 6 websites - $49/month	Basic Hosted: $27.00 / Month Premium Hosted: $47.00 Per Month Server Install: $297 One-Time Fee	Vivocha is totally free for most users Each month you get 150 free credits worth $75 and roughly equivalent to 130 chats or callbacks 75 transcripts via mail 75 surveys 30.000 pageviews 3 months of historical data You can add credits to your account buying credit packets and you spend them when you want on what you need. If we’re regularly spending credits, you can buy one of our monthly subscription plans, and save up to 60% on the normal price.
Launch date			2002-06-12	2009-08-01	2008-10-01		2004-04-01
Web-based Application	- Account management & statistics.		Yes	No	No	Yes	No	Yes	Yes
Desktop Applications	Yes Adobe Air Application. Real time notifications, even when off browsers		Yes Windows, Mac OS X	Yes through IM clients	Yes Through Google-talk and Skype IM clients on both Mac and Windows	No	Yes	No	No
Native mobile application	No	No (any Google Talk client & XMPP Client)	Yes for both visitors and operators (native iPhone, Android, Blackberry, Windows Phone 7 apps)	No	No No native app (any Google Talk client or Skype)	No	Yes	No	No
Works for customers on mobile devices?	No requires flash	No	Yes Works on any modern browser, does not require Flash	No	Yes	No requires flash	No	No	Yes We’ve paid a lot of attention to the small details. All of our apps are designed to provided an awesome experience to you and to your customers. Supporting and optimizing constantly for mobile devices is an important part of that.
Chat statistics	Yes Answered Chats, missed Chats, + custom statistics	Yes Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics	Yes 25+ values	Yes	Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration	Yes	Yes	No	Yes Vivocha comes with a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate.
Multi-site	Yes Unlimited with the Pro Version	Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site	Yes Different customizations for each site available.	Yes	Yes Unlimited in all plans	Yes	Yes	No	Yes Unlimited Site, widget, services
Multiple operators	Yes Unlimited with the Pro Version	Yes Unlimited from the Pro plan	Yes	Yes	Yes	Yes	Yes	Yes	Yes Unlimited - All version
Conversation transcripts	No	Yes	Yes Saved on server, so can be accessed from any place at any time	Yes	Yes	Yes	Yes	Yes	Yes Transcript - Interaction
Offline messages	Yes Customizable: web form, web call back, newsletter subscription	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes + Call Me Back Later
Cobrowsing	Yes Both side cobrowsing, including scrolling and mouse pointer	Yes	Yes	Yes push webpages	Yes	No	No	No	Yes Co-Browsing - Page Pushing - Form Sharing
Visual customization	Yes	Yes interface to customize the chat window as you want	Yes use existing templates or create your own customization	Yes full CSS customization + whitelabel (non-branded) version	Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan	Yes	Yes per website theme based	No	Yes Full HTML; CSS; JavaScript Customization of any module/widget. Not onli the engagement button
Visitor details	Yes Geo Location, ISP, Language, Browser, OS, Time spent on site/page, Search Terms from search engines, Focus ,...	Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site	Yes + Geolocation	Yes	Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.	Yes	Yes	Yes	Yes Geo Location, ISP, Language, Browser, OS, Referral, Campaign, Time spent on site/page, Search Terms from search engines, Data Collection, much more
Predefined responses	No	Yes	Yes Tag-based	Yes Using 3rd Party Macros	Yes With shortcuts	Yes Shortcuts. Also auto-suggests best response based on visitors' questions	Yes	Yes	Yes Macro, Tags
International support	Yes	Yes	Yes Multilingual + option to customize localization	Yes	Yes 26 languages	Yes > 40 languages	Yes	No	Yes
Clickpath Tracker	Yes	Yes	Yes	Yes	Yes	No	Yes	No	Yes
Transfer to another operator	No	Yes	Yes Chat history is transferred along with the visitor.	Yes !transfer inside your IM client	Yes Transfer easily between agents, tiers and groups	Yes	Yes	No	Yes
Custom extensions	Yes	Yes API	Yes Add-ons & extras available (Zendesk, FreshBooks, CRM apps, CMS & eCommerce platforms); API available: livechatinc.com/api	Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs	Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...	Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)	Yes	No	Yes Full Access to APIs - JavaScript
Proactive chat triggers	Yes	Yes	Yes Rule-based triggers based on 15+ predefined, option of setting up own triggers through custom variables	Yes	Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.	Yes Fully customizable rule-based triggers	Yes	No	Yes Preconfigured rules of Create your own
Visitor Monitoring	Yes	Yes	Yes	Yes Right inside the buddy list of your normal IM Program	No	Yes	Yes	No	Yes
Video chat	Yes	No	No not planned - not necessary :)	No	No	No	No	No	Yes
Remote screenshot	Yes via co-browsing		Yes Remote desktop	No	Yes	No	No	No	Yes
API	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes
Social Networks
Website	http://www.butterflive.com	http://www.iadvize.com/	http://livechatinc.com	http://www.olark.com/	http://www.snapengage.com/	http://www.zopim.com/	http://www.helponclick.com	http://omnistarlive.com	http://www.vivocha.com
Facebook			http://facebook.com/LiveChat		https://www.facebook.com/SnapEngage
Twitter	http://www.twitter.com/butterflive	http://twitter.com/iadvize	http://twitter.com/LiveChat	http://www.twitter.com/olark	http://twitter.com/snapengage	http://twitter.com/zopim	http://www.twitter.com/onclickltd	http://twitter.com/omnistaretools	http://twitter.com/vi_vo_cha

Creator 2011-01-06 14:01:16
Last contributor 2012-05-16 12:06:43
Category Livechat
Default language
Excerpt Compare Real-time Live Chat support software: Butterflive vs HelpOnClick vs iAdvize vs LiveChat vs Olark vs SnapEngage vs Zopim vs Omnistarlive
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More comparisons

Olark vs Zopim (online live chat support software)

Comments

voted for iAdvize (Like)
Posted 2012-05-16 11:47:00 by Massimo De Massimo
voted for Vivocha (Like)
Posted 2012-05-05 11:36:52 by Fcurry
voted for Vivocha (Like)
Posted 2012-05-04 23:23:31 by Gianluca Ferranti
@David Gaian
The comparison chart has been updated regularly, the content keeps evolving. Several contributors including service providers, themselves, make updates. You can click on the date below the title to check out the history.
For example notable changes have been made for SnapEngage on 2012-03-26:
http://socialcompare.com/en/history/snapengage-live-chat-support-software
If you find errors please contribute to keep the content up to date.
Posted 2012-04-17 21:04:19 by Alexis
Last comment was over a year ago and this (great!, thanks) comparison chart is itself much older than that. Question: is this the most current and definitive comparison analysis of LIVE CHAT solutions??
Posted 2012-04-17 20:21:26 by David Gaian
voted for SnapEngage (Like)
Posted 2012-04-10 01:06:46 by Megan
voted for SnapEngage (Like)
Super simple et marche extrêmement bien.
Posted 2012-04-10 01:03:50 by Bastien
voted for SnapEngage (Like)
Posted 2012-03-15 16:10:53 by JM
voted for SnapEngage (Like)
Posted 2012-03-15 09:45:35 by abcd
voted for SnapEngage (Like)
Posted 2012-03-14 18:52:45 by maledei
voted for SnapEngage (Like)
Great features and awesome team.
Posted 2012-03-14 18:46:27 by Sonia
voted for SnapEngage (Like)
Posted 2012-03-14 18:43:20 by rtg54
voted for SnapEngage (Like)
Posted 2012-03-14 18:28:33 by Jerome
voted for SnapEngage (Like)
Posted 2012-03-14 18:26:09 by Megs
voted for this Comparison (Like)
Posted 2012-03-12 11:46:54 by A l'anis
voted for LiveChat (Like)
Posted 2012-02-28 18:53:01 by Szymon Klimczak
voted for Butterflive (Like)
Posted 2012-02-28 11:03:06 by Sundaramurthi Saminathan
voted for this Comparison (Like)
Posted 2012-02-27 15:11:57 by Qing Sun
voted for Butterflive (Like)
Un super produit
Posted 2012-02-27 15:09:17 by nabilblk
voted for Butterflive (Like)
Posted 2012-02-27 14:45:05 by Laur Ine
voted for Butterflive (Like)
Posted 2012-02-27 14:31:21 by Sarah Nguyen
voted for Butterflive (Like)
Posted 2012-02-27 14:25:50 by emmakenners
voted for Butterflive (Like)
Posted 2012-02-27 14:14:59 by ketovich
voted for Butterflive (Like)
Nice solution that keeps evolving at a quick pace
Posted 2012-02-27 13:32:13 by malbo
voted for Butterflive (Like)
Great support from the team
Posted 2012-02-27 13:30:45 by Marc
voted for Butterflive (Like)
a voté pour ce Elément
Posted 2012-02-27 13:13:58 by Medo5450
voted for Butterflive (Like)
Posted 2012-02-27 13:06:30 by Antoine Békourian
voted for Butterflive (Like)
Posted 2012-02-27 13:01:25 by Qing Sun
Now get one additional operator absolutely FREE with Silver and Gold Packages of Live2support.
Posted 2012-02-14 10:22:56 by jennie
voted for iAdvize (Like)
une aide indispensable
Posted 2012-02-11 08:40:52 by lejoker
voted for iAdvize (Like)
The best ever.
Posted 2012-02-10 19:24:01 by ro
voted for Olark (Like)
Been Using this for quite some time. :)
Posted 2012-02-09 12:47:21 by Bijay Rungta
voted for iAdvize (Like)
Posted 2012-02-08 17:51:42 by François
voted for iAdvize (Like)
Posted 2012-02-08 09:48:27 by Kiltran
voted for iAdvize (Like)
Posted 2012-02-08 09:26:31 by ASU
voted for iAdvize (Like)
Posted 2012-02-08 09:20:37 by Daphné
voted for Zopim (Like)
We use Zopim and love! http://www.gyrofish.com.au
Posted 2012-02-03 13:31:06 by b0ardz
voted for Zopim (Like)
I am going with Zopim for my chat platform as well. Excellent features and a great team http://www.cumult.com
Posted 2011-11-13 03:22:13 by krishnarc
Add Live2support on your website and get free office messenger which embedded with chat application.
Posted 2011-09-20 09:53:49 by jennie
voted for this Comparison (Like)
Posted 2011-08-18 10:09:46 by Laurent_vergnaud
voted for Butterflive (Like)
Simple to use, I liked the scoring system and the possibility of adding video to the chat !
Posted 2011-08-09 15:16:37 by damdamdeo
voted for Butterflive (Like)
Posted 2011-08-08 09:29:18 by Nguyen Kevin
voted for Butterflive (Like)
For cobrowsing and scoring features
Posted 2011-08-08 09:28:42 by Nicolas Peguin
voted for Butterflive (Like)
Posted 2011-08-03 19:07:55 by Jérémie Posé
voted for Butterflive (Like)
Posted 2011-08-03 19:04:38 by Elisabeth Guibet
voted for Butterflive (Like)
Posted 2011-08-03 19:01:51 by qing
voted for Butterflive (Like)
for the scoring system and the video chat
Posted 2011-08-03 18:13:21 by David Négrier
voted for Butterflive (Like)
Effective solution, easy to install and use, very good customer service.
Posted 2011-08-03 18:11:00 by Paul Bouchequet
I like p3chat - no flash, no popup, easy to use and nice
Posted 2011-07-14 22:15:24 by pavelk
voted for Zopim (Like)
Nice looking
Posted 2011-07-11 05:38:03 by samwize