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| Website | http://www.zopim.com/ | http://p3chat.com | http://livechatinc.com | http://www.iadvize.com/ | http://www.heybubble.com | http://www.snapengage.com/ | http://www.userlike.com/ | http://www.eassistancepro.com | http://www.live2support.com | http://www.IMsupporting.com | http://www.olark.com/ | http://www.vivocha.com | http://www.nerochat.com | http://www.clickdesk.com/ | http://casengo.com | http://www.liveperson.com/ | http://www.helponclick.com | http://www.videodesk.com | http://livesupporti.com |
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| Description | Zopim is a live chat support software that lets
you install a widget on your website to chat and sell directly to
your online customers. It will help you to see who is on your site
in real time. Then you can provide live customer
help when they have a query.
Zopim works with nearly every browser, IM
client and mobile phone out there. Enjoy the flexibility to provide
live support from anywhere. | P3chat is an easy to use live chat solution supporting Skype and
GTalk and having 20+ language support. | LiveChat is amazingly simple and easy-in-use,
it is a powerful live chat software that helps you sell &
support !
It is available on Windows, Mac, iPhone, Android, Blackberry and
Windows Phone 7. | iAdvize is a live chat support software that
allows you to answer directly to your visitors and to guide them to
the solution or product that best meets their needs. | With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
website.
HeyBubble offers a beautiful non-intrusive chat that is embedded in
the bottom corner of your companies webpage, that creates a portal
to allow communication between your customer and yourself.
HeyBubble has many great features to help you reach your customers
such as real time information, statistics, chat transcripts, mobile
device support and more all in one web based application.
HeyBubble is a New York based company | SnapEngage is a simple and streamlined live
chat service. Engage with your visitors and improve your
conversion. Live chat with your visitors From your favorite instant
messenger or mobile device.
Keep all your conversations in your existing CRM or Help
Desk. | Userlike is a livechat software to chat with
visitors of your website.
Through our chat window you can deliver a great customer service,
sell actively, and add a human element to your website. Our
software is easy to use, has a great design, and many
functionalities. Free to use for other startups. | eAssistance Pro Live chat software solution for
Customer support, live help and engage online user to increase
online sales. User can implement eAssistance Pro live chat support
on website very easily and quickly. Software can easily integrate
with CRM and commonly used Open CMS like wordpress, Joomla,
magento, cakephp, prestashop, zendcart and support to mobile
application as well (iphone, iPad, android , smartphone and
Blacberry. Free trial is available for 30 Days. | Live2Support live chat software is a low price and high quality
chat software. It can be easily integrated into your website. You
can fully customize the visitor chat window to match your website
and choose from readymade windows templates. One operator can even
accept multiple requests and when he is unavailable, the customer
has the opportunity to leave a message so you won’t leave any
questions unanswered.
With Live2Support, you can control the process of your customer
service to deliver the best results. It comes with additional
features such as post chat survey and SSL-based tracking.
Get one additional operator free with Bronze and Silver Package. | UK based Live Chat Software provider. 100% webbased. The Live chat
software is a Cloud based solution so you have no downloads. It
contains all features you would expect from a live chat solution
and available 24x7. No need to upgrade, install servers or anything
else. With instant access you can be up and running within minutes. | Your live chat solution is now a supercharged
sales and live help tool! Olark provides clean
integration with tools you already know and love so you can
actually focus on selling and support. You can see all the activity
on your site at once in real-time and proactively
chat with your visitors.
If you already have an IM client (even a mobile
one on your iPhone, Android, or Blackberry), you're ready to use
Olark. Live inside Gmail? You can carry on live chats without
leaving the site! Any chat client that supports
Jabber/XMPP or Gtalk is perfect for chatting with visitors on your
site (like iChat, Adium, Pidgin, imo.im, GTalk, etc) | Vivocha.com is the simplest and most effective
multi-channel online customer engagement
service.
Vivocha is a cloud-based service, tailored to businesses looking
to engage their customers online, using the most effective
communication channel at the right time, with the right agent.
Vivocha enables businesses to seamlessly communicate with prospects
and customers right on the website, using any combination of VoIP
(audio and video), chat, callbacks and collaboration tools, like
assisted browsing, form & document sharing. | Nero Chat is 3-in-1 Chat solution for websites. It includes Live
Chat window on your website, easy trainable Virtual Agent and a
stand alone Android mobile application. | ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk
& Social Toolbar. | Add live chat to your blog or website with
Casengo, quick and easy, so you can handle
enquiries via email and live chat directly from your website.
Casengo helps you to respond to customers faster
than ever and improve their satisfaction with a groovy mixture of
real-time chat and email. | LivePerson enables businesses to chat with
prospects and customers. LivePerson gathers a broad set of customer
and business data, including historical, behavioral, operational,
and third party data to help you understand your visitors.
LivePerson live chat software includes a proprietary real time
analytics to enhance your understanding of customer needs and
business objectives. | HelpOnClick is a simple to use and powerful
tool to increase sales and conversion rate on your website. Real
time traffic monitor let you know exactly who is on your website
and where they are coming from. | Videodesk has developed the first face-to-face CRM on the web.
The solution enables any web visitor on a e-shop to start a video,
audio or chat conversation with a sales representative directly on
the online shop … as if they were in a physical store. With one
click, in real-time and on-page we allow retailers to bring all
their salesforce online. A new generation of CRM, human and
directly on the web. | LiveSupporti is a live support chat software which allows
you to chat and monitor your online customers. |
|---|
| Video tour | http://youtu.be/tSRSn9hJU1c | http://www.youtube.com/watch?v=9AGoGgRguT8 | http://www.youtube.com/watch?v=rV6SOTESgWg&context=C3f2755fADOEgsToPDskIni1PNhPtovp9lQUyCSLKu | http://vimeo.com/26151545 | http://www.youtube.com/watch?v=xEBwAy-BNd4 | http://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PE | http://www.youtube.com/watch?v=uexFQNBh8fo | http://www.youtube.com/watch?v=x_yOSRJyQAk | http://youtu.be/NyYjhhs4d1o | http://www.youtube.com/watch?v=mym-ib8fXtw | http://youtu.be/my-b06LmkN0 | http://vimeo.com/35765067 | http://youtu.be/pQZib4jnnx4 | http://www.youtube.com/watch?v=4Yiyaz0k8yk | http://www.youtube.com/watch?v=FKhgwphnpIY | http://youtu.be/-nF-Z7lzLjw | http://www.youtube.com/watch?v=9pTXiFb_yRo | http://www.youtube.com/watch?v=uTnsmkg_Pj8 | |
|---|
| Free trial period | Yes Free plan | Yes 14 days free trial | Yes fully functional for 30 days, no credit card required | Yes You can test iAdvize for free for 7 days with all options enabled. | Yes Totally free while Beta | Yes 15 days | Yes Free Plan & Free Trial | Yes 30 days | Yes 15 days free trial | Yes 32 days + | Yes Free plan, & all paid plans have 14 days free trial | Yes 14 Day Trial | Yes 14 days | Yes Free plan | Yes Free, forever for the first agent! | | Yes 14 days | Yes Free Plan up to 10h/discussion/month for ever | Yes 14 days |
|---|
| Pricing plans |
- Free Plan (1 concurrent chat, 1
agent)
- Basic Plan: $11.20 dollars/agent/month
(unlimited chats)
- Advanced Plan: $20 dollars/agent/month
(unlimited chats, analytics reports..)
|
- Starter - $1.99/mo (for individual users)
- Lite - $6.99/mo (for small businesses)
- Team - $13.99/mo
- Advanced - $33.99/mo
| No limits of concurrent chats.
- Solo Plan: $36/month for 1 account
- Team Plan: $39/month per account
- Enterprise Plan: $59/month per account
|
- Small Business: $29.90 dollars/month (1 agent,
50 000 pages views/month)
- Standard Plan: $89.90 dollars/month (3 agents,
500000 pagesviews/month..)
| Free while in Beta version. Beta users will keep additional free
months as a privilege after release of premium plans. |
- Business : 4 agents - $49/month
- Enterprise : 8 agents - $129/month
- Premier : 15 agents - $349/month
|
- Free Plan: 20 chats/month
- Userlike Team (37$/month) : 3 Operators,
Unlimited chats, all features
| After the free trial period, user can subscribe live chat
solution for Basic Plan:
- 1 month at $7
- 3 months subscription at $19
- 6 months subscription at $45
- and 1 year subscription at $79 for single operator.
| You can pick a plan according to your requirement. Custom plan
is also available.
- Bronze Plan: $9.99/month (1 operator)
- Silver Plan: $19.95/month (1+1 operators)
- Gold Plan: $39.95/month (2+1 operators)
- Additional per Operator: $13/month
| From £9.99 per month. You can also PayAsYouGo without and
subscription. Simply pay for what you use. |
- Free Plan (1 operator with 20
conversations/month)
- Bronze Plan: 17 dollars/month (1
operator...),
- Gold Plan: 49 dollars/month (4 operators, SSL
security...),
- Platinum Plan: 129 dollars/month (8 operators,
white label, SSL security...)
- Ultimate Plan: 243 dollars/month (15
operators, SSL security, white label, phone support...)
|
- Each month you get 150 free credits worth $75
and roughly equivalent to 130 chats or callbacks or 75 transcripts
via mail...
-
You can add credits to your account buying credit
packets and you spend them when you want on what you need
($25 = 50 credits...). If we’re regularly spending credits, you can
buy one of our monthly subscription plans ($49 for
400 credits, $99 for 600 credits and $139 for 900 credits, and save
up to 60% on the normal price.
|
- Basic $14.99 monthly - 1 agent
- Adananced: $29.99 monthly - 3 agents
- Business: $49.99 monthly - 5 agents * all packages includes
Virtual Agent tool & Live Chat mobile application
|
- Free Plan (1 agent with 30
chats/month)
- Lite Plan: 9.9 dollars/month (unlimited
chats...),
- Pro Plan: 14.99 dollars/month (unlimited
chats, multiple domains, SSL and integrations, white
labeled...),
|
- Free plan: Free for the first agent:
ALWAYS!
- Additional Agent €39,-
| |
- Basic Plan: 1 operator, 1 website -
$19/month
- Pro Plan: 3 operators, 3 websites -
$29/month
- Deluxe Plan: unlimited operators, 6 websites -
$49/month
|
- Free Plan: 10h discussion/month
- Small Plan (9,99$/month/operator) : Unlimited
discussions, Chat history, Basic statistics
- Medium Plan (49,99$/month/operator) : Chat,
Audio & Video history, Detailed Statistics & Reports
|
- Bronze: $7/month - 1 agent
- Silver: $12/month - 3 agents
- Gold: $33/month - 7 agents
- Platinum: $75/month - 12 agents
|
|---|
| Launch date | | 2011-02-01 | 2002-06-12 | | 2012-12-01 | 2008-10-01 | 2012-03-01 | 2013-01-23 | 2003-11-07 | 2009-11-02 | 2009-08-01 | | | 2011-06-20 | 2012-11-01 | | 2004-04-01 | 2012-09-01 | 2012-09-01 |
|---|
| Features | | | | | | | | | | | | | | | | | | | |
|---|
| Web-based Application | Yes | - Currently in Beta stage | Yes | | Yes Full HTML5 and Javascript Web application | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
|---|
| Desktop Applications | Yes Through IM clients | Yes Through IM clients on desktop and mobile | Yes Windows, Mac OS X | | Yes Using Instant Messaging systems | Yes Through Google-talk and Skype IM clients on both Mac and Windows | | Yes Windows Platform | Yes | Yes | Yes through IM clients | No | | Yes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet) | - Available on every desktop. Access trough web | Yes | Yes | Yes Real-time availability app | No |
|---|
| Native mobile application | Yes iOS for agents | No | Yes for both visitors and operators (native iPhone, Android, Blackberry, Windows Phone 7 apps) | No (any Google Talk client & XMPP Client) | No through Jabber (XMPP) clients and Skype | No No native app (any Google Talk client or Skype) | | No Supports chat for visitors | No | Yes Android and Available webbased. | No No native app, but any Jabber/XMPP app will work | No | Yes Stand alone free Android application | No Access through Gtalk/Skype apps | Yes | Yes for visitors | Yes | No | No |
|---|
| Works for customers on mobile devices? | Yes Works on some mobile devices. HTML5 dashboard | Yes | Yes Works on any modern browser, does not require Flash | No | Yes On any Jabber Client and Skype mobile app | Yes | Yes | Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Yes Live2Support is available on mobile platforms including iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. | Yes | Yes | Yes We’ve paid a lot of attention to the small details. All of our apps are designed to provided an awesome experience to you and to your customers. Supporting and optimizing constantly for mobile devices is an important part of that. | Yes Works on all Android devices. | Yes | Yes | Yes | Yes | Yes no video | Yes |
|---|
| Chat statistics | Yes | Yes | Yes 25+ values, interactive graphs, customizable reports available | Yes Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | - Coming soon | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes | Yes Complete chat statistics with reports and analytics | Yes Chat Transcripts is saved and can be accessible anytime. | Yes | Yes | Yes Vivocha comes with a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate. | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
|---|
| Multi-site | Yes | Yes | Yes Different customizations for each site available. | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes Unlimited | Yes Unlimited in all plans | Yes | Yes Unlimited site access | Yes Custom Plan Available | Yes | Yes | Yes Unlimited Site, Unlimited Widget, Unlimited Services | Yes | Yes | Yes | Yes | Yes | Yes Unlimited in all plans | Yes Unlimited in all plans |
|---|
| Multiple operators | Yes | Yes | Yes | Yes Unlimited from the Pro plan | Yes 5 or 10 operators for free in the beta plan | Yes | Yes | Yes Depends upon subscription package | Yes | Yes | Yes | Yes Unlimited - All version | Yes Depends upon subscription package | Yes | Yes | Yes | Yes | Yes | Yes |
|---|
| Conversation transcripts | Yes | Yes | Yes Saved on server, so can be accessed from any place at any time | Yes | Yes Linked in real time to visitors already chatted in the past | Yes | Yes | Yes Saved both on server and on local system | Yes Saved on server and can be accessed from any time at any place. | Yes | Yes | Yes Transcript - Interaction | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
|---|
| Offline messages | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes Messages sent to an email address(es) or into a CRM. | Yes + Call Me Back Later | Yes | Yes Converted to tickets through built-in helpdesk | Yes | Yes | Yes | Yes | Yes |
|---|
| Cobrowsing | No | No | Yes | Yes | No | Yes | Yes | Yes | Yes Push Webpages | - See where the end user is on a single webpage at any time | Yes push webpages | Yes Co-Browsing - Page Pushing - Form Sharing | | | No | Yes | No | No | Yes |
|---|
| Visual customization | Yes | No | Yes use existing templates or create your own customization | Yes interface to customize the chat window as you want | Yes Several themes and text customization + multiple action buttons and your company logo | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Yes | Yes Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Yes | Yes CSS based changes | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes Full HTML; CSS; JavaScript Customization of any module/widget. Not onli the engagement button | Yes | Yes Full customization - White Label, Language, Themes, Color and Text. | Yes | Yes | Yes per website theme based | Yes All plans | Yes |
|---|
| Visitor details | Yes | Yes | Yes + Geolocation | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes Name, email, ID, Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc... | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes | Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Yes Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time | Yes | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes Geo Location, ISP, Language, Browser, OS, Referral, Campaign, Time spent on site/page, Search Terms from search engines, Data Collection, much more | | Yes | Yes | Yes | Yes | Yes | Yes |
|---|
| Predefined responses | Yes Shortcuts. Also auto-suggests best response based on visitors' questions | No | Yes Tag-based | Yes | Yes Shortcuts using # symbol in the chat | Yes With shortcuts | Yes | Yes Canned responses available, Can be created by both admin and operators. | Yes | Yes | Yes Using 3rd Party Macros | Yes Macro, Tags | Yes | Yes | Yes | Yes | Yes | Yes | No |
|---|
| International support | Yes > 40 languages | Yes | Yes Multilingual + option to customize localization | Yes | Yes | Yes 26 languages | Yes | No Presently English only | Yes | Yes UTF8 Compatible | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
|---|
| Clickpath Tracker | No | Yes | Yes | Yes | Yes Every pages, from referrer to current page with associated time spent | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes | No | Yes |
|---|
| Transfer to another operator | Yes | Yes | Yes Chat history is transferred along with the visitor. | Yes | Yes To a specific operator, a group of operator or the first available operator | Yes Transfer easily between agents, tiers and groups | Yes | Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat | Yes | Yes Any operator can join and take over a chat session ( or co-chat ) | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes | | Yes | Yes | Yes | Yes | | No |
|---|
| Custom extensions | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | No | Yes Add-ons & extras available (Zendesk, FreshBooks, CRM apps, CMS & eCommerce platforms); API available: livechatinc.com/api | Yes API | - Coming soon | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes | Yes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Yes | Yes | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes Full Access to APIs - JavaScript | | Yes | Yes | Yes | Yes | Yes | No |
|---|
| Proactive chat triggers | Yes Fully customizable rule-based triggers | Yes | Yes Rule-based triggers based on 15+ predefined, option of setting up own triggers through custom variables | Yes | Yes By time spent | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Yes | Yes | Yes | Yes | Yes Fully customizable rule-based triggers | Yes Preconfigured rules or Create your own | | Yes | No | Yes | Yes | | Yes |
|---|
| Visitor Monitoring | Yes | Yes | Yes | Yes | Yes | No | Yes | Yes Complete details through ‘visitors’ section from Operator consoles | Yes | Yes | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes | Yes | Yes | No | Yes | Yes | | Yes |
|---|
| Video chat | No | No | No not planned - not necessary :) | No | No | No | Yes integration with dozeo.com | No | No | No | No | Yes | No | | No | Yes | No | Yes | No |
|---|
| Remote screenshot | No | No | Yes Remote desktop | | No | Yes | Yes | No | Yes | No | No | Yes | No | | - | Yes | No | | No |
|---|
| API | Yes | - Currently in Beta stage | Yes | Yes | Yes | Yes | Yes | Yes | Yes | No | Yes http://www.olark.com/docs | Yes | Yes | Yes | - | Yes for visitor customization, agents... | Yes | - | No |
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| Social Networks | | | | | | | | | | | | | | | | | | | |
|---|
| Website | http://www.zopim.com/ | http://p3chat.com | http://livechatinc.com | http://www.iadvize.com/ | http://www.heybubble.com | http://www.snapengage.com/ | http://www.userlike.com/ | http://www.eassistancepro.com | http://www.live2support.com | http://www.IMsupporting.com | http://www.olark.com/ | http://www.vivocha.com | http://www.nerochat.com | http://www.clickdesk.com/ | http://casengo.com | http://www.liveperson.com/ | http://www.helponclick.com | http://www.videodesk.com | http://livesupporti.com |
|---|
| Twitter | http://twitter.com/zopim | http://twitter.com/p3chat_im | http://twitter.com/LiveChat | http://twitter.com/iadvize | https://twitter.com/HeyBubbleInc | http://twitter.com/snapengage | https://twitter.com/userlike | https://twitter.com/EAssistancePro | http://twitter.com/live2support | http://twitter.com/imsupporting | http://www.twitter.com/olark | http://twitter.com/vivocha | https://twitter.com/NeRoChat | https://twitter.com/ClickDesk | http://twitter.com/casengo | http://twitter.com/liveperson | http://www.twitter.com/onclickltd | https://twitter.com/videodesk_en | http://twitter.com/LiveSupporti |
|---|
| Facebook | | https://www.facebook.com/p3chat | http://facebook.com/LiveChat | | https://www.facebook.com/heybubble | https://www.facebook.com/SnapEngage | http://facebook.com/userlike | https://www.facebook.com/eassistancepro | http://www.facebook.com/Live2support | http://www.facebook.com/imsupporting | https://www.facebook.com/olarkchat | | https://www.facebook.com/pages/Nero-Chat-Live-Chat-Software/437485722977652 | https://www.facebook.com/Clickdesk | http://www.facebook.com/casengo | http://www.facebook.com/LivePersonInc | | | https://www.facebook.com/livesupporti |
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