This comparison table lists all professional live chat support software, that allow visitors to get immediate live help and support directly on websites pages through a chatting widget.
This comparison chart compares pricing plans and features of these different livechat solutions. Some live chat software providers offer a free plan, but almost all of them have a free trial period that enable you to test the live chat software and decide if it really fits your needs.
It is especially great for ecommerce, online shopping to help customers to choose, decide or assist them during the buying process, usually online stores convert much more (more sales) with this kind of live support system installed.
|p3chat||iAdvize||Olark||SnapEngage||Zopim||HeyBubble||Casengo||ClickDesk||eAssistance Pro Live chat Solution||HelpOnClick||IMsupporting||Live2Support||LivePerson||LiveChat||LiveSupporti||Nero Chat||Userlike||Videodesk||Vivocha|
|Description||P3chat is an easy to use live chat solution supporting Skype and GTalk and having 20+ language support.|
iAdvize is a live chat support software that allows you to answer directly to your visitors and to guide them to the solution or product that best meets their needs.
Your live chat solution is now a supercharged sales and live help tool! Olark provides clean integration with tools you already know and love so you can actually focus on selling and support. You can see all the activity on your site at once in real-time and proactively chat with your visitors.
If you already have an IM client (even a mobile one on your iPhone, Android, or Blackberry), you're ready to use Olark. Live inside Gmail? You can carry on live chats without leaving the site! Any chat client that supports Jabber/XMPP or Gtalk is perfect for chatting with visitors on your site (like iChat, Adium, Pidgin, imo.im, GTalk, etc)
SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.
Keep all your conversations in your existing CRM or Help Desk.
Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.
|With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.
HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.
HeyBubble is a New York based company
Add live chat to your blog or website with Casengo, quick and easy, so you can handle enquiries via email and live chat directly from your website. Casengo helps you to respond to customers faster than ever and improve their satisfaction with a groovy mixture of real-time chat and email.
ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.
eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.
HelpOnClick is a simple to use and powerful tool to increase sales and conversion rate on your website. Real time traffic monitor let you know exactly who is on your website and where they are coming from.
|UK based Live Chat Software provider. 100% webbased. The Live chat software is a Cloud based solution so you have no downloads. It contains all features you would expect from a live chat solution and available 24x7. No need to upgrade, install servers or anything else. With instant access you can be up and running within minutes.||Live2Support live chat software is a low price and high quality
chat software. It can be easily integrated into your website. You
can fully customize the visitor chat window to match your website
and choose from readymade windows templates. One operator can even
accept multiple requests and when he is unavailable, the customer
has the opportunity to leave a message so you won’t leave any
With Live2Support, you can control the process of your customer service to deliver the best results. It comes with additional features such as post chat survey and SSL-based tracking.
Get one additional operator free with Bronze and Silver Package.
LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives.
LiveChat is amazingly simple and easy-in-use,
it is a powerful live chat software that helps you sell &
|LiveSupporti is a live support chat software which allows you to chat, monitor and engage with your online customers.|
Nero Chat is 3-in-1 Chat solution for websites. It includes Live Chat window on your website, easy trainable Virtual Agent and a stand alone Android mobile application.
Userlike is a livechat software to chat with visitors of your website.Through our chat window you can deliver a great customer service, sell actively, and add a human element to your website. Our software is easy to use, has a great design, and many functionalities. Free to use for other startups.
Videodesk has developed the first face-to-face CRM on the web. The solution enables any web visitor on a e-shop to start a video, audio or chat conversation with a sales representative directly on the online shop … as if they were in a physical store. With one click, in real-time and on-page we allow retailers to bring all their salesforce online. A new generation of CRM, human and directly on the web.
Vivocha.com is the simplest and most effective multi-channel online customer engagement service.
Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP (audio and video), chat, callbacks and collaboration tools, like assisted browsing, form & document sharing.
|Free trial period||Yes 14 days free trial||Yes You can test iAdvize for free for 7 days with all options enabled.||Yes Free plan, & all paid plans have 14 days free trial||Yes 15 days||Yes Free plan||Yes Totally free while Beta||Yes Free, forever for the first agent!||Yes Free plan||Yes 30 days||Yes 14 days||Yes 32 days +||Yes 15 days free trial||Yes fully functional for 30 days, no credit card required||Yes 14 days||Yes 14 days||Yes Free Plan & Free Trial||Yes Free Plan up to 10h/discussion/month for ever||Yes 14 Day Trial|
|Pricing plans||Free while in Beta version. Beta users will keep additional free months as a privilege after release of premium plans.|
After the free trial period, user can subscribe live chat solution for Basic Plan:
|From £9.99 per month. You can also PayAsYouGo without and subscription. Simply pay for what you use.|
You can pick a plan according to your requirement. Custom plan
is also available.
No limits of concurrent chats.
|Desktop Applications||Yes Through IM clients on desktop and mobile||Yes through IM clients||Yes Through Google-talk and Skype IM clients on both Mac and Windows||Yes Through IM clients||Yes Using Instant Messaging systems||- Available on every desktop. Access trough web||Yes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)||Yes Windows Platform||Yes||Yes||Yes||Yes||Yes Windows, Mac OS X||No||Yes Real-time availability app||No|
|Native mobile application||No||No (any Google Talk client & XMPP Client)||No No native app, but any Jabber/XMPP app will work||No No native app (any Google Talk client or Skype)||Yes iOS for agents||No through Jabber (XMPP) clients and Skype||Yes||No Access through Gtalk/Skype apps||No Supports chat for visitors||Yes||Yes Android and Available webbased.||No||Yes for visitors||Yes for both visitors and operators (native iPhone, Android, Blackberry, Windows Phone 7 apps)||No||Yes Stand alone free Android application||No||No|
|Works for customers on mobile devices?||Yes||No||Yes||Yes||Yes Works on some mobile devices. HTML5 dashboard||Yes On any Jabber Client and Skype mobile app||Yes||Yes||Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices||Yes||Yes||Yes Live2Support is available on mobile platforms including iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry.||Yes||Yes Works on any modern browser, does not require Flash||Yes||Yes Works on all Android devices.||Yes||Yes no video||Yes We’ve paid a lot of attention to the small details. All of our apps are designed to provided an awesome experience to you and to your customers. Supporting and optimizing constantly for mobile devices is an important part of that.|
|Chat statistics||Yes||Yes Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics||Yes||Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration||Yes||- Coming soon||Yes||Yes||Yes Complete chat statistics with reports and analytics||Yes||Yes||Yes Chat Transcripts is saved and can be accessible anytime.||Yes||Yes 25+ values, interactive graphs, customizable reports available||Yes||Yes||Yes||Yes||Yes Vivocha comes with a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate.|
|Multi-site||Yes||Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site||Yes||Yes Unlimited in all plans||Yes||Yes Unlimited||Yes||Yes||Yes Unlimited site access||Yes||Yes||Yes Custom Plan Available||Yes||Yes Different customizations for each site available.||Yes Unlimited in all plans||Yes||Yes||Yes Unlimited in all plans||Yes Unlimited Site, Unlimited Widget, Unlimited Services|
|Multiple operators||Yes||Yes Unlimited from the Pro plan||Yes||Yes||Yes||Yes 5 or 10 operators for free in the beta plan||Yes||Yes||Yes Depends upon subscription package||Yes||Yes||Yes||Yes||Yes||Yes||Yes Depends upon subscription package||Yes||Yes||Yes Unlimited - All version|
|Conversation transcripts||Yes||Yes||Yes||Yes||Yes||Yes Linked in real time to visitors already chatted in the past||Yes||Yes||Yes Saved both on server and on local system||Yes||Yes||Yes Saved on server and can be accessed from any time at any place.||Yes||Yes Saved on server, so can be accessed from any place at any time||Yes||Yes||Yes||Yes||Yes Transcript - Interaction|
|Offline messages||Yes||Yes||Yes Messages sent to an email address(es) or into a CRM.||Yes||Yes||Yes||Yes||Yes Converted to tickets through built-in helpdesk||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes + Call Me Back Later|
|Cobrowsing||No||Yes||Yes push webpages||Yes||No||No||No||Yes||No||- See where the end user is on a single webpage at any time||Yes Push Webpages||Yes||Yes||Yes||Yes||No||Yes Co-Browsing - Page Pushing - Form Sharing|
|Visitor details||Yes||Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site||Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users||Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.||Yes||Yes Name, email, ID, Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...||Yes||Yes||Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address||Yes||Yes||Yes Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time||Yes||Yes + Geolocation||Yes||Yes||Yes||Yes Geo Location, ISP, Language, Browser, OS, Referral, Campaign, Time spent on site/page, Search Terms from search engines, Data Collection, much more|
|Predefined responses||No||Yes||Yes Using 3rd Party Macros||Yes With shortcuts||Yes Shortcuts. Also auto-suggests best response based on visitors' questions||Yes Shortcuts using # symbol in the chat||Yes||Yes||Yes Canned responses available, Can be created by both admin and operators.||Yes||Yes||Yes||Yes||Yes Tag-based||No||Yes||Yes||Yes||Yes Macro, Tags|
|International support||Yes||Yes||Yes||Yes 26 languages||Yes > 40 languages||Yes||Yes||Yes||No Presently English only||Yes||Yes UTF8 Compatible||Yes||Yes||Yes Multilingual + option to customize localization||Yes||Yes||Yes||Yes||Yes|
|Clickpath Tracker||Yes||Yes||Yes||Yes||No||Yes Every pages, from referrer to current page with associated time spent||No||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||No||Yes|
|Transfer to another operator||Yes||Yes||Yes type !transfer command to transfer to all available operators, transcript link shows to new operator||Yes Transfer easily between agents, tiers and groups||Yes||Yes To a specific operator, a group of operator or the first available operator||Yes||Yes||Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat||Yes||Yes Any operator can join and take over a chat session ( or co-chat )||Yes||Yes||Yes Chat history is transferred along with the visitor.||No||Yes||Yes|
|Proactive chat triggers||Yes||Yes||Yes Fully customizable rule-based triggers||Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.||Yes Fully customizable rule-based triggers||Yes By time spent||No||Yes||Yes||Yes||Yes||Yes||Yes||Yes Rule-based triggers based on 15+ predefined, option of setting up own triggers through custom variables||Yes||Yes||Yes Preconfigured rules or Create your own|
|Visitor Monitoring||Yes||Yes||Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.||No||Yes||Yes||No||Yes||Yes Complete details through ‘visitors’ section from Operator consoles||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes||Yes|
|Video chat||No||No||No||No||No||No||No||No||No||No||No||Yes||No not planned - not necessary :)||No||No||Yes integration with dozeo.com||Yes||Yes|
|Remote screenshot||No||No||Yes||No||No||-||No||No||No||Yes||Yes||Yes Remote desktop||No||No||Yes||Yes|
|API||- Currently in Beta stage||Yes||Yes http://www.olark.com/docs||Yes||Yes||Yes||-||Yes||Yes||Yes||No||Yes||Yes for visitor customization, agents...||Yes||No||Yes||Yes||Yes Currently in Beta||Yes|