This comparison table lists all live chat support software for website, that allow online visitors to get immediate live help and support directly on web pages through a chatting widget.
This comparison chart compares pricing plans and features of these different livechat solutions. Some live chat software providers offer a free plan, but almost all of them have a free trial period that enable you to test the live chat software and decide if it really fits your needs.
It is especially great for ecommerce, online shopping to help customers to choose, decide or assist them during the buying process, usually online stores convert much more (more sales) with this kind of live support system installed.
Here is a comparison of French Live Chat Software: http://socialcompare.com/fr/comparison/solutions-de-support-par-chat-en-francais
|LiveChat||Olark||Zopim||iAdvize||SnapEngage||p3chat||Userlike||Smartsupp FREE live chat||Netrox SC||eAssistance Pro Live chat Solution||HeyBubble||Watcheezy|
LiveChat is a premium live chat and help desk
software that helps businesses provide amazing customer service and
increase online sales!
Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list https://livechatinc.com/features/
Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.
Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.If looking for zopim alternative - check out http://ArcChat.com
iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:
More features: http://www.iadvize.com/en/product-tour/
SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.
Keep all your conversations in your existing CRM or Help Desk.
P3chat is an easy to use live chat solution supporting
Skype and Google Talk and having 20+ language
Userlike offers a professional and lightweight live chat software for websites. Raise your conversion rates and create happy and loyal customers through an outstanding online customer service. Our various software packages connect to the needs of businesses from any size.
Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.
Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.
Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.
Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.
Netrox SC is live chat software for real-time sales and customer support on the website.
Netrox SC has both free and inexpensive paid versions. 14-day trial period for testing PRO features.
Free live chat version has no time or chat limits and fits small websites perfectly.
eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.
|With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.
HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.
HeyBubble is a New York based company
Watcheezy is an easy to use intelligent live chat for websites.
1.Monitor visitors on your website in real time
2. Receive alerts to target higher value visitors
3. Helpfully engage and convert.
Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.
Add a sales guy to your website.
Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
|Free trial period||Yes Fully functional for 30 days, no credit card required.||Yes Free plan, & all paid plans have 14 days free trial||Yes 14 days||Yes||Yes 15 days||Yes 14 days free trial||Yes 14 days/no credit card required/Free plan available||Yes 14 days + Completely free version||Yes 15 days - Try full features, no credit card required||Yes 14 Days, and Freemium package||Yes 15 days free trial|
No limits of concurrent chats.
After the free trial period, users can subscribe for the following products:
After the free trial period, user can subscribe live chat solution for Basic Plan:
|Launch date||2002-06-25||2009-08-01||2010-01-08||2008-10-01||2011-02-01||2012-03-01||2013-04-01||2011 Apr 11||2013-01-23||2013-01-01||2013-11-04|
|IM (Google Talk, Jabber...) integration||No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)||-||Yes||Yes Jabber compatible||Yes XMPP (Jabber)||No||Yes All Jabber compatible IMs and a very unique Skype integration||No|
|Desktop Applications||Yes Desktop apps for Windows and Mac OS X (Mac)||Yes through IM clients||- Through IM clients||Yes Through Google-talk and Skype IM clients on both Mac and Windows||Yes Through IM clients on desktop and mobile||Yes Compatible with instant messengers for Windows and Mac||Yes XMPP (Jabber) : Pidgin, Adium||No Web-interface with desktop notifications||Yes Windows Platform||Yes Using Instant Messaging systems|
|Native mobile application||Yes Mobile apps for iOS and Android devices.||No No native app, but any Jabber/XMPP app will work||No||Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.||No No native app (any Google Talk client or Skype)||Yes (any Skype, Google Talk or XMPP client)||Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)||Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)||Yes Android, iOS, Windows Phone||Yes Web console for mobile devices||Yes Any Skype or Jabber compatible mobile app||-|
|Works for customers on mobile devices?||Yes Works on any modern browser, does not require Flash.||Yes||Yes Works on some mobile devices. HTML5 dashboard||Yes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpg||Yes||Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)||Yes optimized for all mobile devices (smartphones & Tablets)||Yes fully responsive chat box||Yes Adapts to the device||Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices||Yes Yes||Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad)|
|Chat statistics||Yes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.||Yes||Yes||Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics||Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration||Yes Message History, rules performance.||Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API||Yes||Yes Chats summary and details||Yes Complete chat statistics with reports and analytics||Yes Amazing statistics and reports||Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)|
|Multi-site||Yes LiveChat can be added to multiple websites and customized per each.||Yes||Yes||Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site||Yes Unlimited in all plans||Yes Via Departments||Yes Deploys single or multiple widget per site by group, type of support or user behavior.||Yes no extra charge||Yes Unlimited websites.||Yes Unlimited site access||Yes Unlimited||Yes Unlimited number of websites with Eezy offers|
|Multiple operators||Yes Available, every operator can have their own account.||Yes||Yes||Yes Unlimited from the Pro plan||Yes||Yes||Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.||Yes||Yes||Yes Depends upon subscription package||Yes Yes, For PRO and ADVANCED packages only||Yes $15 per additional agent|
|Conversation transcripts||Yes All chats are stored in LiveChat and can be accessed later on.||Yes||Yes||Yes Unlimited from the Pro plan||Yes||Yes||Yes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.||Yes||Yes||Yes Saved both on server and on local system||Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available||Yes Full conversation transcripts available and downloadable|
|Offline messages||Yes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.||Yes Messages sent to an email address(es) or into a CRM.||Yes||Yes||Yes||Yes||Yes Yes||Yes||Yes Storing in system, sending to email||Yes||Yes Sent to email address||Yes|
|Cobrowsing||Yes Available via a 3rd party integration.||Yes push webpages||No||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||Yes||No||Yes Guide your visitor to any page- Push webpages||Yes Screen recording||No||Yes||No||Yes|
|Visual customization||Yes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.||Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee||Yes||Yes Graphic design customisation: interface to customize the chat window as you want||Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan||-||Yes Fully customizable and text customization||Yes||Yes Fully customizable. Colors, dimensions, inscriptions, ... Designer tool or HTML-code upload on your choice||Yes Fully customizable as per user requirements. Lots of presets available with option to use custom images and text||Yes Several themes and text customization + multiple action buttons and your company logo||Yes Customize the live chat module directly in the back office|
|Visitor details||Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users||Yes||Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site||Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.||Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information||Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.||Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers||Yes Geo, Useragent, Pages, Referrer, Search query, AdSystem, Custom fields, ...||Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address||Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...||Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)|
|Predefined responses||Yes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.||Yes Using 3rd Party Macros||Yes||Yes||Yes With shortcuts||Yes||Yes Very easy to create and use with shortcuts. Can be gathered in groups||Yes||Yes Canned messages with folders, autocomplete and live search. Both common and personal.||Yes Canned responses available, Can be created by both admin and operators.||Yes Shortcuts using # symbol in the chat||Yes Réponses pré-enregistrées. Ajout et modification par les conseillers ou le superagent.|
|International support||Yes 40+ languages available + option to customize localization.||Yes||Yes||Yes Multilingual support: French, English, Spanish and German.||Yes 26 languages||Yes >20 languages||Yes Support in English, German, French, Dutch, Portuguese||Yes Chat support in English, French and Czech||Yes English, Russian||Yes 20 Languages||Yes||Yes Disponible dans plusieurs langues|
|Clickpath Tracker||Yes The user's browsing path is displayed in real-time to provide details on visited pages.||Yes||No||Yes||Yes||-||Yes See at what url your chat partner is and how he navigates over your site.||Yes Visitor recording||Yes||Yes||Yes Every pages, from referrer to current page with associated time spent||Yes Suivi du parcours de navigation, des interactions avec le site + engagement automatique et personnalisé en fonction du comportement du visiteur.|
|Transfer to another operator||Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.||Yes type !transfer command to transfer to all available operators, transcript link shows to new operator||Yes||Yes||Yes Transfer easily between agents, tiers and groups||Yes !r command in IM apps, one-click in RWC.||Yes Chat including chat history is transferable to other operators. User details are transferred as well. Easy transfer by command||Yes||Yes Can be transferred to operator or department. Additional feature is invitation of another operator for joint service.||Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat||Yes To a specific operator, a group of operator or the first available operator||Yes|
|Proactive chat triggers||Yes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.||Yes Fully customizable rule-based triggers||Yes||Yes||Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.||Yes||Yes Fully Customizable||Yes||Yes In PRO plan. Unlimited number of triggers with unlimited condition tree depth. Simple time-based auto-invitation for BASIC plan.||Yes||Yes By time spent||Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them|
|Visitor Monitoring||Yes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.||Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.||Yes||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||No||Yes Via Rich Web Client||Yes Available while user is connected||Yes||Yes||Yes Complete details through ‘visitors’ section from Operator consoles||Yes||Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history|
|Video chat||No Not available.||No||No||Yes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.||No||No||Yes Availble through an add-on||No Visitor recording||No||No||No||No Chat audio et vidéo utilisant le WebRTC|
|Remote screenshot||Yes Available via integrations with 3rd party apps.||No||No||Yes||No||Yes Operator can ask for a screenshot by a command||Yes Screen recording||No||No||No||No|