Live Chat Software Comparison

Business > Enterprises > Livechat
2014-09-10 01:34:26

This comparison table lists all live chat support software for website, that allow online visitors to get immediate live help and support directly on web pages through a chatting widget.

This comparison chart compares pricing plans and features of these different livechat solutions. Some live chat software providers offer a free plan, but almost all of them have a free trial period that enable you to test the live chat software and decide if it really fits your needs.

It is especially great for ecommerce, online shopping to help customers to choose, decide or assist them during the buying process, usually online stores convert much more (more sales) with this kind of live support system installed.

ZopimOlarkSnapEngageLiveChatp3chatiAdvizeUserlikeWatcheezyeAssistance Pro Live chat SolutionHeyBubbleClickDesk

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

LiveChat is amazingly simple and easy-in-use, it is a powerful live chat software that helps you sell & support !
It is available on Windows, Mac, iPhone, iPad and Android.

P3chat is an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

P3chat is specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

iAdvize is a user-friendly live chat support solution which enables companies to interact in real-time with their online visitors. Reactive and proactive chat invitations can help visitors complete their order which will increase conversion rates and improve customer satisfaction. With iAdvize, your agents can interact with 6 visitors simultaneously and see their website movements in real-time. This cloud-based solution has a strong behavioural targeting engine which means companies can chat with visitors in specific situations, those in the checkout funnel for example. It also provides sophisticated reports about live chat customer satisfaction, turnover generated thanks to live chat and missed contact opportunities.

Userlike offers live chat software for websites. Userlike’s live chat is a SaaS software and can be integrated into any website by copy and pasting your unique code into your site. You can chat with a browser chat client from the Userlike dashboard, or from an IM client from your desktop or smartphone.

Watcheezy is an easy to use predictive targeting engine combined with a live chat.

Start in real-time reactive or proactive chat with your targeted visitors via Click to Chat, Click to Call and Live chat video. And lower your cart abandonment rate!

Easily implement Watcheezy into your eCommerce website. Autonomously set your behavioural targeting filters and identify your potential clients.

Watcheezy uses the WebRTC Technology for high quality audio/video calls. No plug in to install to use the service.

We provide you a free API to set advanced filters.

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.

ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.

Video tour
Free trial periodYesYes Free plan, & all paid plans have 14 days free trialYes 15 daysYes fully functional for 30 days, no credit card requiredYes 14 days free trialYes 14 - day free trialYes 14 days/no credit card required/Free plan availableYes 30 days free trialYes 15 days - Try full features, no credit card requiredYes 14 Days, and Freemium packageYes Free plan
Pricing plansPaid version starting from 11.2 USD/month
  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: 17 dollars/month (1 operator...),
  • Gold Plan: 49 dollars/month (4 operators, SSL security...),
  • Platinum Plan: 129 dollars/month (8 operators, white label, SSL security...)
  • Ultimate Plan: 243 dollars/month (15 operators, SSL security, white label, phone support...)
  • Business :4 agents - $49/month
  • Enterprise : 8 agents - $129/month
  • Premier : 15 agents - $349/month

No limits of concurrent chats.

  • Solo Plan: $36/month for 1 account
  • Team Plan: $39/month per account
  • Enterprise Plan: $59/month per account
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo
Coupon code of 50% discount for the first month: REDUC50%
  • Small Business: $29.90 dollars/month (1 agent, 50 000 pages views/month)
  • Standard Plan: $89.90 dollars/month (3 agents, 500000 pagesviews/month..)

After the free trial period, users can subscribe for the following products:

  • Free 0€/Month
  • Team 37$/Month
  • Corporate 102$/Month
  • Custom/ ask for a quote
  • Freemium version (unlimited agents, 50000 pages views/month, unlimited incoming live chat...)
  • Eezy 1 - $39/mo (1 agent, 100 000 pages views/month, unlimited proactive and incoming live chat, audio/video live chat...)
  • Eezy 2 - $99/mo (1 agent, 250 000 pages views/month, limited proactive and incoming live chat, audio/video live chat...)
  • Eezy 3 - $199/mo (1 agent, 500 000 pages views/month, limited proactive and incoming live chat, audio/video live chat...)

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
- Free Trial - Free Start-up plan - PRO plan ($15 per month per op.) - ADVANCED plan ($23 per month per op.)
  • Free Plan (1 agent with 30 chats/month)
  • Lite Plan: 9.9 dollars/month (unlimited chats...),
  • Pro Plan: 14.99 dollars/month (unlimited chats, multiple domains, SSL and integrations, white labeled...),
Launch date2009-08-012008-10-012002-06-252011-02-012010-01-082012-03-012013-11-042013-01-232013-01-012011-06-20
Web-based ApplicationYesYesYesYesYes Rich Web ClientYesYesYesYes Full HTML5 and Javascript Web applicationYes
IM (Google Talk, Jabber...) integration-YesYes Jabber compatibleNoYes All Jabber compatible IMs and a very unique Skype integrationYes Google Talk, Skype
Desktop Applications- Through IM clientsYes through IM clientsYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Windows, Mac OS XYes Through IM clients on desktop and mobileYes Compatible with instant messengers for Windows and MacYes Windows PlatformYes Using Instant Messaging systemsYes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)
Native mobile applicationYes iOS for agentsNo No native app, but any Jabber/XMPP app will workNo No native app (any Google Talk client or Skype)Yes for both visitors and operators (native iPhone, Android, Blackberry, Windows Phone 7 apps)Yes (any Skype, Google Talk or XMPP client)No (any Google Talk client & XMPP Client)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)-Yes Web console for mobile devicesNoYes IM (GTalk/Skype)
Works for customers on mobile devices?Yes Works on some mobile devices. HTML5 dashboardYesYesYes Works on any modern browser, does not require FlashYes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)YesYes optimized for all mobile devices (smartphones & Tablets)Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes YesYes
Chat statisticsYesYesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes 25+ values, interactive graphs, customizable reports availableYes Message History, rules performance.Yes Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes Complete chat statistics with reports and analyticsYes Amazing statistics and reportsYes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email
Multi-siteYesYesYes Unlimited in all plansYes Different customizations for each site available.Yes Via DepartmentsYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Deploy unique widgets per site and connect with the proper operator group. Unlimited in all plans.Yes Unlimited number of websites with Eezy offersYes Unlimited site accessYes UnlimitedYes Unlimited domains.
Multiple operatorsYesYesYesYesYesYes Unlimited from the Pro planYes Starts with one operator in the free version and no limitations in the biggest plan.YesYes Depends upon subscription packageYes Yes, For PRO and ADVANCED packages onlyYes Multiple operators. Five simultaneous chats at a time for each operator.
Conversation transcriptsYesYesYesYes Saved on server, so can be accessed from any place at any timeYesYesYes Saved on servers Transcripts can be accessed at any time. Transcripts can be sent to the crm as a ticketYes Full conversation transcripts available and downloadableYes Saved both on server and on local systemYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYes Chat Transcripts
Offline messagesYesYes Messages sent to an email address(es) or into a CRM.YesYesYesYesYes YesYesYesYes Sent to email addressYes Converted to tickets through built-in helpdesk
CobrowsingNoYes push webpagesYesYesNoYesYes Guide your visitor to any page- Push webpages-YesNoYes
Visual customizationYesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes use existing templates or create your own customization-Yes interface to customize the chat window as you wantYes Fully customizable and text customizationYes Customize the live chat module directly in the back officeYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes Several themes and text customization + multiple action buttons and your company logoYes Full customization - White Label, Language, Themes, Color and Text.
Visitor detailsYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes + GeolocationYes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes Geo-location, Name, Email,Product, Referral, Browser, OS, Page Impressions, Visits, etc.Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.
Predefined responsesYesYes Using 3rd Party MacrosYes With shortcutsYes Tag-basedYesYesYes Canned messages using shortcuts, can be added by both operators and admin. Can be gathered in groupsYesYes Canned responses available, Can be created by both admin and operators.Yes Shortcuts using # symbol in the chatYes Shortcut messages - save multiple phrases as shortcuts.
International supportYesYesYes 26 languagesYes Multilingual + option to customize localizationYes >20 languagesYesYes Support in English, German, French, Dutch, PortugueseYesYes 20 LanguagesYesYes
Clickpath TrackerNoYesYesYes-YesYes See at what url your chat partner is and how he navigates over your site.YesYesYes Every pages, from referrer to current page with associated time spentYes
Transfer to another operatorYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Transfer easily between agents, tiers and groupsYes Chat history is transferred along with the visitor.Yes !r command in IM apps, one-click in RWC.YesYes Chat including chat history is transferable to other operators. User details are transferred as well. Easy transfer by commandYesYes Transfer within operators from same, different departments and reference chat generated for each transferred chatYes To a specific operator, a group of operator or the first available operatorYes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Extensible API (JavaScript plugin architecture) Many integrations including: SAP Business By Design, SalesForce, Zendesk,, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Add-ons & extras available (Zendesk, FreshBooks, CRM apps, CMS & eCommerce platforms); API available: Javascript API, Integration with Zendesk, Happyfox, ..Yes APIYes Add-ons and Plugins available: Magento, Zendesk, Highrise,, Github and many more.Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & PowerboutiqueYes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes APIYes One click installable plugins & addons to integrate with all major CRMs & billing systems available.
Proactive chat triggersYesYes Fully customizable rule-based triggersYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Rule-based triggers based on 15+ predefined, option of setting up own triggers through custom variablesYesYesYes Fully CustomizableYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYesYes By time spentYes
Visitor MonitoringYesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.NoYesYes Via Rich Web ClientYesYes Available while user is connectedYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes Complete details through ‘visitors’ section from Operator consolesYesYes
Video chatNoNoNoNo not planned - not necessary :)NoYesYes Availble through an add-onYes WebRTCNoNoNo
Remote screenshotNoNoYesYes Remote desktopNoYes Operator can ask for a screenshot by a commandNoNoNoNo
APIYesYes Widget APIYesYes Open API and Javascript APIYes Free APINoYesYes Available in PRO Plan.
Social Networks
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  • 2011-01-06 14:01:16
    2014-09-10 01:34:26
  • Livechat
  • LiveChat Support Software Comparison (compare best live chat for website)
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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  • voted for Userlike (Like)
    Posted 2014-09-09 12:02:17 by dcaravana
  • voted for Userlike (Like)
    Posted 2014-09-09 11:43:03 by stecrv
  • Hi Vanina, is it possible to add ? Just created an item for Smartsupp. Would love your feedback. Thanks!
    Posted 2014-09-06 18:47:52 by sandera
  • voted for Userlike (Like)
    Posted 2014-08-28 19:29:51 by mgelblum
  • voted for Userlike (Like)
    Een mooie aanvulling in mijn webshop
    Posted 2014-08-12 18:10:43 by Angelique
  • voted for Userlike (Like)
    Great app to chat with my website visitors
    Posted 2014-08-07 09:40:23 by arlourenco
  • We are using eAssistance Pro for our dating site and its really works great
    Posted 2014-08-05 13:22:06 by ships
  • voted for Userlike (Like)
    Posted 2014-08-02 16:46:50 by evan
  • Afin de permettre aux prospects que nous sommes de bénéficier du premier avis impartial que nous recherchons, il semblerait convenable de laisser la parole à de vrais utilisateurs plutôt qu'aux salariés des entreprises comparées. #hervébgx=directeurcommercialchezwatcheezy #Chloéémêmecombat?
    Français Posted 2014-08-01 10:15:24 by Whocares
  • voted for Watcheezy (Like)
    J'aime la possibilité de déclencher des alertes quand mes clients consultent leur page panier et le fait de pouvoir commencer une discussion avec eux. C'est facile à utiliser et plutôt intuitif. Je recommande
    Français Posted 2014-07-16 14:46:45 by Gigicoo
  • voted for Watcheezy (Like)
    Watcheezy is very easy to use and it boosts my sales ! I would recommend it a 100 times !
    Posted 2014-07-16 14:37:35 by Chloéé
  • voted for Userlike (Like)
    Posted 2014-07-15 09:04:10 by Liefx
  • voted for Userlike (Like)
    Posted 2014-07-14 13:57:46 by Don_Gonzo
  • voted for Userlike (Like)
    Posted 2014-07-14 13:02:23 by Versus
  • Voted for UserLike
    Posted 2014-07-13 21:18:39 by Jesta
  • voted for Userlike (Like)
    Voted for UserLike
    Posted 2014-07-13 21:17:48 by Jesta
  • voted for Userlike (Like)
    Posted 2014-07-13 21:01:32 by Jon Kokes
  • voted for Userlike (Like)
    Posted 2014-07-13 20:58:22 by mothy
  • commented on Userlike
    Simply the best.
    Posted 2014-07-13 20:57:23 by mothy
  • voted for Userlike (Like)
    Posted 2014-07-10 15:26:22 by Sander Bohlen
  • voted for Userlike (Like)
    Very clear BackEnd - easy to configure. Nice Dashboard with good statistics
    Posted 2014-07-10 10:17:10 by Michael energieheld
  • Vote Subiz Live Chat
    Posted 2014-07-09 17:28:58 by Tran Cong
  • voted for LiveChat (Like)
    Thanks for your Votes
    Posted 2014-07-08 11:17:48 by TLB
  • Hi @Vanina, seems that this comparison lacks Provide Support Live Chat ( Could you please add it? Thanks!
    Posted 2014-07-02 12:23:18 by t.laskin
  • voted for Userlike (Like)
    Posted 2014-07-01 13:20:29 by MM
  • Works Perfect
    Posted 2014-07-01 08:17:02 by clanvoodbey
  • suggested to set Excerpt to Compare les logiciels de Live Chat pour permettre au site web, site de ecommerce de dialoguer en direct avec leur visiteurs, pour les conseiller et répondre à leur questions: HelpOnClick, Diabolocom, LiveChat, Olark, SnapEngage, Zopim, HeyBubble ...
    Français Posted 2014-06-30 12:36:09 by Diabolocom
  • voted for this Comparison (Like)
    Posted 2014-06-30 12:35:22 by Diabolocom
  • voted for Userlike (Like)
    Using Userlike for over a year by now. Love it!
    Posted 2014-06-25 19:07:22 by Philipp Sahr
  • amazing chatware
    Posted 2014-06-24 13:52:05 by ronaladosunmisky
  • Eh Up, Using eAssistance Pro and personally recommend to all.It has made my website a business oriented site.
    Posted 2014-06-24 11:59:52 by vincimithsslovakes
  • voted for Userlike (Like)
    We use Userlike for and are very pleased with it. We connected it to Zendesk to offer best services at any time.
    Posted 2014-06-23 16:19:20 by Björn Lampe
  • voted for Userlike (Like)
    Great Software, that we use for our online shop
    Posted 2014-06-23 11:10:20 by Arne Schubert
  • voted for Userlike (Like)
    Posted 2014-06-20 18:07:48 by Fritz Mackeprang
  • voted for Userlike (Like)
    Posted 2014-06-20 10:23:50 by smooster
  • voted for Userlike (Like)
    Posted 2014-06-09 17:53:06 by cytralskunk
  • voted for Userlike (Like)
    Integration is simple. Excellent on desktop. Next version in 2 weeks supposedly will have mobile improvements.
    Posted 2014-06-06 01:25:32 by J Adam Bowie
  • voted for Userlike (Like)
    We found Userlike extremely easy to integrate into our websites design and layout. Their support is outstanding and we're always warmly welcomed by their team when we have any questions no matter how small. We highly recommend the team at Userlike for all your online chat integration needs.
    Posted 2014-06-05 11:39:21 by TheTeam
  • Hi, eAssistance Pro can be a good choice ...
    Posted 2014-06-02 12:39:15 by erenasmiths
  • Hello @Vanina, is it possible to add interesting live chat RedHelper to table?
    Posted 2014-05-23 16:26:38 by SvetLana Molchanova
  • You missed RedHelper! It serves more than 100 000 conversations every day.
    Posted 2014-05-23 15:05:42 by SvetLana Molchanova
  • voted for Watcheezy (Like)
    Nouveau venu très efficace et très facile. En plus, c'est français !
    Français Posted 2014-05-23 10:32:55 by hervebgx
  • voted for this Comparison (Like)
    Excellente idée de comparer les solutions de Chat. Ce serait bien de mettre les entreprises française en premier
    Français Posted 2014-05-23 10:31:54 by hervebgx
  • voted for Userlike (Like)
    Great Usability! Smooth Dashboard! Amazing Live-Chat!
    Posted 2014-05-20 10:24:52 by Andre
  • voted for this Comparison (Like)
    Posted 2014-05-19 16:40:55 by Bartking
  • voted for Userlike (Like)
    I'm now addicted to chatting with my web visitors
    Posted 2014-05-19 16:40:44 by Bartking
  • voted for Userlike (Like)
    Posted 2014-05-03 12:57:56 by Carlos Almeida Prado
  • voted for Userlike (Like)
    Posted 2014-04-23 16:44:21 by Kieran Eves
  • Hi @Vincentia lucia, you just need to do a refresh of the page (F5) to see your comment.
    Posted 2014-04-18 13:56:41 by Vanina
  • Voted for eAssistance Pro as best live chat software
    Posted 2014-04-18 09:49:37 by Vincentia lucia
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