This comparison table lists all live chat support software for website, that allow online visitors to get immediate live help and support directly on web pages through a chatting widget.
This comparison chart compares pricing plans and features of these different livechat solutions. Some live chat software providers offer a free plan, but almost all of them have a free trial period that enable you to test the live chat software and decide if it really fits your needs.
It is especially great for ecommerce, online shopping to help customers to choose, decide or assist them during the buying process, usually online stores convert much more (more sales) with this kind of live support system installed.
|Zopim||Olark||SnapEngage||LiveChat||p3chat||OggChat||Vivocha||Userlike||iAdvize||ClickDesk||eAssistance Pro Live chat Solution||HeyBubble||Watcheezy|
Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.
Your live chat solution is now a supercharged sales and live help tool! Olark provides clean integration with tools you already know and love so you can actually focus on selling and support. You can see all the activity on your site at once in real-time and proactively chat with your visitors.
If you already have an IM client (even a mobile one on your iPhone, Android, or Blackberry), you're ready to use Olark. Live inside Gmail? You can carry on live chats without leaving the site! Any chat client that supports Jabber/XMPP or Gtalk is perfect for chatting with visitors on your site (like iChat, Adium, Pidgin, imo.im, GTalk, etc)
SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.
Keep all your conversations in your existing CRM or Help Desk.
LiveChat is amazingly simple and easy-in-use,
it is a powerful live chat software that helps you sell &
P3chat is an easy to use live chat solution supporting
Skype and Google Talk and having 20+ language
OggChat is a fully customizable live chat software solution that will boost your sales and improve your customer service. Visitors don't need any special software, and operators chat right from their Instant Messenger. Chat features include real-time visitor monitoring, proactive chats, geo-location, and custom logos and buttons. It's business live chat software that works when and where you need it.
Vivocha.com is the simplest and most effective multi-channel online customer engagement service.
Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP (audio and video), chat, callbacks and collaboration tools, like assisted browsing, form & document sharing.
Userlike is a livechat software to chat with visitors of your website.Through our chat window you can deliver a great customer service, sell actively, and add a human element to your website. Our software is easy to use, has a great design, and many functionalities. Free to use for other startups.
iAdvize is a user-friendly live chat support solution which enables companies to interact in real-time with their online visitors. Reactive and proactive chat invitations can help visitors complete their order which will increase conversion rates and improve customer satisfaction. With iAdvize, your agents can interact with 6 visitors simultaneously and see their website movements in real-time. This cloud-based solution has a strong behavioural targeting engine which means companies can chat with visitors in specific situations, those in the checkout funnel for example. It also provides sophisticated reports about live chat customer satisfaction, turnover generated thanks to live chat and missed contact opportunities.
ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.
ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.
eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.
|With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.
HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.
HeyBubble is a New York based company
|Watcheezy is an intuitive live chat
software combined with a powerfull
profiling tool. Start in real-time reactive or
proactive live chat with online visitors via Click to
Chat, Click to Call and Click to video
and provide a high quality customer service.
Watcheezy is a cloud based service. Get access to real-time statistics and datas and configure autonomously your behavioural targeting filters.
Reduce your abandon rate and boost your conversion rate!
|Free trial period||Yes Free plan||Yes Free plan, & all paid plans have 14 days free trial||Yes 15 days||Yes fully functional for 30 days, no credit card required||Yes 14 days free trial||Yes 14 Days Free Trial||Yes 14 Day Trial||Yes Free Plan & Free Trial||Yes 14 - day free trial||Yes Free plan||Yes 15 days - Try full features, no credit card required||Yes Totally free while Beta||Yes 30 days free trial|
No limits of concurrent chats.
|Coupon code of 50% discount for the first month:
After the free trial period, user can subscribe live chat solution for Basic Plan:
|IM (Google Talk, Jabber...) integration||Yes||Yes||Yes Agents use gTalk/Jabber||Yes Google Talk, Skype||Yes All Jabber compatible IMs and a very unique Skype integration||No|
|Desktop Applications||Yes Through IM clients||Yes through IM clients||Yes Through Google-talk and Skype IM clients on both Mac and Windows||Yes Windows, Mac OS X||Yes Through IM clients on desktop and mobile||Yes Through IM Clients||No||Yes Can be connected with an IM client. Best results with our our native browser based client.||Yes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)||Yes Windows Platform||Yes Using Instant Messaging systems|
|Native mobile application||Yes iOS for agents||No No native app, but any Jabber/XMPP app will work||No No native app (any Google Talk client or Skype)||Yes for both visitors and operators (native iPhone, Android, Blackberry, Windows Phone 7 apps)||Yes (any Skype, Google Talk or XMPP client)||Yes Any gTalk/Jabber client||No||No Connect with Mobile Clients like Beejive.||No (any Google Talk client & XMPP Client)||Yes IM (GTalk/Skype)||Yes Web console for mobile devices||No through Jabber (XMPP) clients and Skype|
|Works for customers on mobile devices?||Yes Works on some mobile devices. HTML5 dashboard||Yes||Yes||Yes Works on any modern browser, does not require Flash||Yes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)||Yes||Yes We’ve paid a lot of attention to the small details. All of our apps are designed to provided an awesome experience to you and to your customers. Supporting and optimizing constantly for mobile devices is an important part of that.||Yes||Yes||Yes||Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices||Yes On any Jabber Client and Skype mobile app||Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad)|
|Chat statistics||Yes||Yes||Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration||Yes 25+ values, interactive graphs, customizable reports available||Yes Message History, rules performance.||Yes||Yes Vivocha comes with a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate.||Yes||Yes Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics||Yes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email||Yes Complete chat statistics with reports and analytics||Yes Amazing statistics and reports||Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)|
|Multi-site||Yes||Yes||Yes Unlimited in all plans||Yes Different customizations for each site available.||Yes Via Departments||Yes||Yes Unlimited Site, Unlimited Widget, Unlimited Services||Yes||Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site||Yes Unlimited domains.||Yes Unlimited site access||Yes Unlimited||Yes Unlimited site access|
|Multiple operators||Yes||Yes||Yes||Yes||Yes||Yes||Yes Unlimited - All version||Yes||Yes Unlimited from the Pro plan||Yes Multiple operators. Five simultaneous chats at a time for each operator.||Yes Depends upon subscription package||Yes 5 or 10 operators for free in the beta plan||Yes|
|Conversation transcripts||Yes||Yes||Yes||Yes Saved on server, so can be accessed from any place at any time||Yes||Yes||Yes Transcript - Interaction||Yes||Yes||Yes Chat Transcripts||Yes Saved both on server and on local system||Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available||Yes|
|Offline messages||Yes||Yes Messages sent to an email address(es) or into a CRM.||Yes||Yes||Yes||Yes||Yes + Call Me Back Later and Weblead||Yes||Yes||Yes Converted to tickets through built-in helpdesk||Yes||Yes Sent to email address||Yes|
|Cobrowsing||No||Yes push webpages||Yes||Yes||No||Yes Co-Browsing - Page Pushing - Form Sharing||Yes||Yes||Yes||Yes||No||No|
|Visitor details||Yes||Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users||Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.||Yes + Geolocation||Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats information||Yes||Yes Geo Location, ISP, Language, Browser, OS, Referral, Campaign, Time spent on site/page, Search Terms from search engines, Data Collection, much more||Yes||Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site||Yes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.||Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address||Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...||Yes IP address, browsing time, current page details, referrer, status, browser, chat history, visit history|
|Predefined responses||Yes Shortcuts. Also auto-suggests best response based on visitors' questions||Yes Using 3rd Party Macros||Yes With shortcuts||Yes Tag-based||Yes||Yes||Yes Macro, Tags||Yes||Yes||Yes Shortcut messages - save multiple phrases as shortcuts.||Yes Canned responses available, Can be created by both admin and operators.||Yes Shortcuts using # symbol in the chat||Yes|
|International support||Yes > 40 languages||Yes||Yes 26 languages||Yes Multilingual + option to customize localization||Yes >20 languages||Yes||Yes||Yes||Yes||Yes||Yes 20 Languages||Yes||Yes|
|Clickpath Tracker||No||Yes||Yes||Yes||-||Yes||Yes||Yes||Yes||Yes||Yes||Yes Every pages, from referrer to current page with associated time spent||Yes|
|Transfer to another operator||Yes||Yes type !transfer command to transfer to all available operators, transcript link shows to new operator||Yes Transfer easily between agents, tiers and groups||Yes Chat history is transferred along with the visitor.||Yes !r command in IM apps, one-click in RWC.||Yes||Yes||Yes||Yes||Yes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.||Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat||Yes To a specific operator, a group of operator or the first available operator||-|
|Proactive chat triggers||Yes Fully customizable rule-based triggers||Yes Fully customizable rule-based triggers||Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.||Yes Rule-based triggers based on 15+ predefined, option of setting up own triggers through custom variables||Yes||Yes||Yes Preconfigured rules or Create your own||Yes||Yes||Yes||Yes||Yes By time spent||Yes Choose between preconfigured filters directly in the back office or create personnalised criterias thanks to the API technology|
|Visitor Monitoring||Yes||Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.||No||Yes||Yes Via Rich Web Client||Yes||Yes||Yes||Yes||Yes||Yes Complete details through ‘visitors’ section from Operator consoles||Yes||Yes|
|Video chat||No||No||No||No not planned - not necessary :)||No||No||Yes||Yes integration with dozeo.com||Yes||No||No||No||Yes WebRTC|
|Remote screenshot||No||No||Yes||Yes Remote desktop||No||Yes||Yes||No||No||No||No|
|API||Yes||Yes http://www.olark.com/docs||Yes||Yes||Yes Widget API||Yes||Yes||Yes||Yes Available in PRO Plan.||No||Yes||Yes|