Live Chat Software Comparison

Business > Enterprises > Livechat
37
2014-04-02 16:29:51

This comparison table lists all live chat support software for website, that allow online visitors to get immediate live help and support directly on web pages through a chatting widget.

This comparison chart compares pricing plans and features of these different livechat solutions. Some live chat software providers offer a free plan, but almost all of them have a free trial period that enable you to test the live chat software and decide if it really fits your needs.

It is especially great for ecommerce, online shopping to help customers to choose, decide or assist them during the buying process, usually online stores convert much more (more sales) with this kind of live support system installed.

ZopimOlarkSnapEngageLiveChatHeyBubbleOggChatp3chatUserlikeVivochaeAssistance Pro Live chat SolutionClickDeskiAdvizeWatcheezy
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Websitehttp://www.zopim.com/http://www.olark.com/http://www.snapengage.com/http://livechatinc.comhttps://www.heybubble.comhttp://oggchat.comhttp://p3chat.comhttp://www.userlike.com/http://www.vivocha.comhttp://www.eassistancepro.comhttp://www.clickdesk.com/http://www.iadvize.com/enhttp://www.watcheezy.com
Description

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Your live chat solution is now a supercharged sales and live help tool! Olark provides clean integration with tools you already know and love so you can actually focus on selling and support. You can see all the activity on your site at once in real-time and proactively chat with your visitors.

If you already have an IM client (even a mobile one on your iPhone, Android, or Blackberry), you're ready to use Olark. Live inside Gmail? You can carry on live chats without leaving the site! Any chat client that supports Jabber/XMPP or Gtalk is perfect for chatting with visitors on your site (like iChat, Adium, Pidgin, imo.im, GTalk, etc)

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

LiveChat is amazingly simple and easy-in-use, it is a powerful live chat software that helps you sell & support !
It is available on Windows, Mac, iPhone, iPad and Android.

With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

OggChat is a fully customizable live chat software solution that will boost your sales and improve your customer service. Visitors don't need any special software, and operators chat right from their Instant Messenger. Chat features include real-time visitor monitoring, proactive chats, geo-location, and custom logos and buttons. It's business live chat software that works when and where you need it.

P3chat is an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

P3chat is specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Userlike offers live chat software for websites. Userlike’s live chat is a SaaS software and can be integrated into any website by copy and pasting your unique code into your site. You can chat with a browser chat client from the Userlike dashboard, or from an IM client from your desktop or smartphone.

Vivocha.com is the simplest and most effective multi-channel online customer engagement service.

Vivocha is a cloud-based service, tailored to businesses looking to engage their customers online, using the most effective communication channel at the right time, with the right agent. Vivocha enables businesses to seamlessly communicate with prospects and customers right on the website, using any combination of VoIP (audio and video), chat, callbacks and collaboration tools, like assisted browsing, form & document sharing.

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.

ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.

iAdvize is a user-friendly live chat support solution which enables companies to interact in real-time with their online visitors. Reactive and proactive chat invitations can help visitors complete their order which will increase conversion rates and improve customer satisfaction. With iAdvize, your agents can interact with 6 visitors simultaneously and see their website movements in real-time. This cloud-based solution has a strong behavioural targeting engine which means companies can chat with visitors in specific situations, those in the checkout funnel for example. It also provides sophisticated reports about live chat customer satisfaction, turnover generated thanks to live chat and missed contact opportunities.

Watcheezy is an intuitive live chat software combined with a powerfull behavioral targeting tool.

Start in real-time reactive or proactive chat with your visitors via Click to Chat, Click to Call and Click to video and win your customer satisfaction!

Watcheezy uses the WebRTC Technology for its audio/video calls. It ensures high quality conversations. No plug in to install.

Identify your visitors thanks to real-time statistics and datas and autonomously configure your behavioural targeting filters. We provide you a free API to set advanced filters.

Reduce your abandon rate and boost your conversion rate!

Video tourhttp://youtu.be/tSRSn9hJU1chttp://youtu.be/my-b06LmkN0http://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PEhttp://www.youtube.com/watch?v=rV6SOTESgWg&context=C3f2755fADOEgsToPDskIni1PNhPtovp9lQUyCSLKuhttp://www.youtube.com/watch?v=xEBwAy-BNd4http://www.youtube.com/watch?v=lKVDi2k4vuohttp://www.youtube.com/watch?v=9AGoGgRguT8http://www.youtube.com/watch?v=uexFQNBh8fohttp://vimeo.com/35765067http://www.youtube.com/watch?v=gli3psQsSPkhttp://www.youtube.com/watch?v=4Yiyaz0k8ykhttp://vimeo.com/26151545http://www.youtube.com/watch?v=l_r2F5QO17g
Free trial periodYes Free planYes Free plan, & all paid plans have 14 days free trialYes 15 daysYes fully functional for 30 days, no credit card requiredYes 14 Days, and Freemium packageYes 14 Days Free TrialYes 14 days free trialYes 14 days/no credit card required/Free plan availableYes 14 Day TrialYes 15 days - Try full features, no credit card requiredYes Free planYes 14 - day free trialYes 30 days free trial period for Eezy 1, Eezy 2, Eezy 3
Pricing plans
  • Free Plan (1 concurrent chat, 1 agent)
  • Basic Plan: $11.20 dollars/agent/month (unlimited chats)
  • Advanced Plan: $20 dollars/agent/month (unlimited chats, analytics reports..)
  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: 17 dollars/month (1 operator...),
  • Gold Plan: 49 dollars/month (4 operators, SSL security...),
  • Platinum Plan: 129 dollars/month (8 operators, white label, SSL security...)
  • Ultimate Plan: 243 dollars/month (15 operators, SSL security, white label, phone support...)
  • Business :4 agents - $49/month
  • Enterprise : 8 agents - $129/month
  • Premier : 15 agents - $349/month

No limits of concurrent chats.

  • Solo Plan: $36/month for 1 account
  • Team Plan: $39/month per account
  • Enterprise Plan: $59/month per account
- Free Trial - Free Start-up plan - PRO plan ($15 per month per op.) - ADVANCED plan ($23 per month per op.)
  • Lite $12/month 1 Operator
  • Lite $29/month 3 Operators
  • Lite $59/month 6 Operators
  • Lite $119/month 12 Operators
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo
After the free trial period, users can subscribe for the following products:
  • Free 0€/Month
  • Team 37$/month
  • Corporate 102$/Month
  • Custom/ ask for a quote
  • You can add credits to your account buying one of our packets. If we’re regularly spending credits, you can buy one of our monthly subscription plans ($19 for 300 interactions, $89 for 1000 interactions and $349 for 3000 interactions, and save up to 60% on the normal price.

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Free Plan (1 agent with 30 chats/month)
  • Lite Plan: 9.9 dollars/month (unlimited chats...),
  • Pro Plan: 14.99 dollars/month (unlimited chats, multiple domains, SSL and integrations, white labeled...),
Coupon code of 50% discount for the first month: REDUC50%
  • Small Business: $29.90 dollars/month (1 agent, 50 000 pages views/month)
  • Standard Plan: $89.90 dollars/month (3 agents, 500000 pagesviews/month..)
  • Freemium version (1 agent, 50000 pages views/month)
  • Eezy 1 - $39/mo (1 agent, 100 000 pages views/month, audio/video live chat
  • Eezy 2 - $99/mo (1 agent, 250 000 pages views/month, audio/video live chat
  • Eezy 3 - $199/mo (1 agent, 500 000 pages views/month, audio/video live chat
Launch date2009-08-012008-10-012002-06-122013-01-012009-09-012011-02-012012-03-012013-01-232011-06-2020102013-11-04
Features
Web-based ApplicationYesYesYesYesYes Full HTML5 and Javascript Web applicationYes Setup and Visitor MonitoringYes Rich Web ClientYesYesYesYesYesYes
IM (Google Talk, Jabber...) integrationYesYes All Jabber compatible IMs and a very unique Skype integrationYes Agents use gTalk/JabberYesYes Jabber compatibleYes Google Talk, SkypeNo
Desktop ApplicationsYes Through IM clientsYes through IM clientsYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Windows, Mac OS XYes Using Instant Messaging systemsYes Through IM ClientsYes Through IM clients on desktop and mobileYes Compatible with instant messengers for Windows and MacNoYes Windows PlatformYes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)
Native mobile applicationYes iOS for agentsNo No native app, but any Jabber/XMPP app will workNo No native app (any Google Talk client or Skype)Yes for both visitors and operators (native iPhone, Android, Blackberry, Windows Phone 7 apps)NoYes Any gTalk/Jabber clientYes (any Skype, Google Talk or XMPP client)Yes Compatible with instant messengers for all mobile devicesNoYes Web console for mobile devicesYes IM (GTalk/Skype)No (any Google Talk client & XMPP Client)
Works for customers on mobile devices?Yes Works on some mobile devices. HTML5 dashboardYesYesYes Works on any modern browser, does not require FlashYes YesYesYes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes optimized for all mobile devices (smartphones & Tablets)Yes We’ve paid a lot of attention to the small details. All of our apps are designed to provided an awesome experience to you and to your customers. Supporting and optimizing constantly for mobile devices is an important part of that.Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYesYesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)
Chat statisticsYesYesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes 25+ values, interactive graphs, customizable reports availableYes Amazing statistics and reportsYesYes Message History, rules performance.Yes Complete Chat Statistics (Graphs etc.), Integration with Google Analytics, Tracking APIYes Vivocha comes with a powerful, zero-configuration, analytics suite: you can monitor your visitors & their browsing patterns in realtime, get insights on what your customers are looking for and how to improve your conversion rate.Yes Complete chat statistics with reports and analyticsYes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through emailYes Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)
Multi-siteYesYesYes Unlimited in all plansYes Different customizations for each site available.Yes UnlimitedYesYes Via DepartmentsYesYes Unlimited Site, Unlimited Widget, Unlimited ServicesYes Unlimited site accessYes Unlimited domains.Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes Unlimited site access
Multiple operatorsYesYesYesYesYes Yes, For PRO and ADVANCED packages onlyYesYesYes Starts with one operator in the free version and no limitations in the biggest plan.Yes Unlimited - All versionYes Depends upon subscription packageYes Multiple operators. Five simultaneous chats at a time for each operator.Yes Unlimited from the Pro planYes
Conversation transcriptsYesYesYesYes Saved on server, so can be accessed from any place at any timeYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYesYesYes Saved on servers Transcripts can be accessed at any time. Transcripts can be sent to the crm as a ticketYes Transcript - InteractionYes Saved both on server and on local systemYes Chat TranscriptsYesYes
Offline messagesYesYes Messages sent to an email address(es) or into a CRM.YesYesYes Sent to email addressYesYesYes Yes. They can be sent to the crm as a ticket.Yes + Call Me Back Later and WebleadYesYes Converted to tickets through built-in helpdeskYesYes
CobrowsingNoYes push webpagesYesYesNoNoYesYes Co-Browsing - Page Pushing - Form SharingYesYesYesNo
Visual customizationYesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes use existing templates or create your own customizationYes Several themes and text customization + multiple action buttons and your company logoYes-Yes Fully customizable and text customizationYes Full HTML; CSS; JavaScript Customization of any module/widget. Not onli the engagement buttonYes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYes Full customization - White Label, Language, Themes, Color and Text.Yes interface to customize the chat window as you wantYes Customize the live chat module directly in the back office
Visitor detailsYesYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes + GeolocationYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...YesYes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes Geo-location, Name, Email,Product, Referral, Browser, OS, Page Impressions, Visits, etc.Yes Geo Location, ISP, Language, Browser, OS, Referral, Campaign, Time spent on site/page, Search Terms from search engines, Data Collection, much moreYes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes IP address, browsing time, current page details, referrer, status, browser, chat history, visit history
Predefined responsesYes Shortcuts. Also auto-suggests best response based on visitors' questionsYes Using 3rd Party MacrosYes With shortcutsYes Tag-basedYes Shortcuts using # symbol in the chatYesYesYes Canned messages using shortcuts, can be added by both operators and adminYes Macro, TagsYes Canned responses available, Can be created by both admin and operators.Yes Shortcut messages - save multiple phrases as shortcuts.YesYes
International supportYes > 40 languagesYesYes 26 languagesYes Multilingual + option to customize localizationYesYesYes >20 languagesYes Support in English, German, French, Spanish, DutchYesYes 20 LanguagesYesYesYes
Clickpath TrackerNoYesYesYesYes Every pages, from referrer to current page with associated time spentYes-YesYesYesYesYesYes
Transfer to another operatorYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Transfer easily between agents, tiers and groupsYes Chat history is transferred along with the visitor.Yes To a specific operator, a group of operator or the first available operatorYesYes !r command in IM apps, one-click in RWC.Yes Chat including chat history is transferable to other operators. User details are transferred as well.YesYes Transfer within operators from same, different departments and reference chat generated for each transferred chatYes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.Yes-
Custom extensionsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Add-ons & extras available (Zendesk, FreshBooks, CRM apps, CMS & eCommerce platforms); API available: livechatinc.com/apiYes APIYesYes Javascript API, Integration with Zendesk, Happyfox, ..Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.Yes Full Access to APIs - JavaScriptYes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes One click installable plugins & addons to integrate with all major CRMs & billing systems available.Yes APIYes API targeting, integration with Wordpress, Joomla, Prestashop, Magento & Drupal
Proactive chat triggersYes Fully customizable rule-based triggersYes Fully customizable rule-based triggersYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Rule-based triggers based on 15+ predefined, option of setting up own triggers through custom variablesYes By time spentYesYesYes Fully CustomizableYes Preconfigured rules or Create your ownYesYesYesYes Choose between preconfigured filters directly in the back office or create personnalised criterias thanks to the free API technology
Visitor MonitoringYesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.NoYesYesYesYes Via Rich Web ClientYes Available while user is connectedYesYes Complete details through ‘visitors’ section from Operator consolesYesYesYes List of targeted visitors inside your backoffice. Agents receive alerts when high potential visitors are online. They can complete customer info directly in the backoffice
Video chatNoNoNoNo not planned - not necessary :)NoNoNoYes Availble through an add-onYesNoNoYesYes WebRTC
Remote screenshotNoNoYesYes Remote desktopNoNoYesYesNoNoNo
APIYesYes http://www.olark.com/docsYesYesYesYes Widget APIYesYesNoYes Available in PRO Plan.YesYes Free API
Social Networks
Like 42 8 13 23 17 1 39 27 5 32 4 16 1
Websitehttp://www.zopim.com/http://www.olark.com/http://www.snapengage.com/http://livechatinc.comhttps://www.heybubble.comhttp://oggchat.comhttp://p3chat.comhttp://www.userlike.com/http://www.vivocha.comhttp://www.eassistancepro.comhttp://www.clickdesk.com/http://www.iadvize.com/enhttp://www.watcheezy.com
Twitterhttp://twitter.com/zopimhttp://www.twitter.com/olarkhttp://twitter.com/snapengagehttp://twitter.com/LiveChathttps://twitter.com/HeyBubbleInchttps://twitter.com/oggchathttp://twitter.com/p3chat_imhttps://twitter.com/userlikehttp://twitter.com/vivochahttps://twitter.com/EAssistanceProhttps://twitter.com/ClickDeskhttp://twitter.com/iadvizehttps://twitter.com/@_watcheezy
Facebookhttps://www.facebook.com/olarkchathttps://www.facebook.com/SnapEngagehttp://facebook.com/LiveChathttps://www.facebook.com/heybubblehttps://www.facebook.com/p3chathttp://facebook.com/userlikehttps://www.facebook.com/pages/Vivocha/214387068628240https://www.facebook.com/eassistanceprohttps://www.facebook.com/Clickdesk
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  • 2011-01-06 14:01:16
    2014-04-02 16:29:51
  • Livechat
    English
  • LiveChat Support Software Comparison (compare best live chat for website)
  • Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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