ProProfs Chat

Business > Enterprises > Livechat
2019-10-18 10:58:13
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.
Live Chat Software Comparison
ProProfs Chat
Websitehttps://www.proprofs.com/chat/
Like 0
Video tourhttps://www.youtube.com/watch?v=OWPvrVhh6W4
Free trial periodYes Try Any Plan Free For 15 Days (Free Trial))
Pricing plans
  • BRONZE: $9 / month
  • SILVER: $19 / month
  • GOLD: $39 / month
  • Enterprise Plan: $199 / month

Full pricing details available at: https://www.proprofs.com/chat/pricing/

Launch date
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNo
Desktop ApplicationsYes Desktop apps for Windows and Mac OS.
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.
Works for customers on mobile devices?Yes Yes - optimized for mobile devices
Chat statisticsYes Detailed Chat Statistics available + Google Analytics Integration
Multi-siteYes One account can be used to manage multiple websites.
Multiple operatorsYes Every user can have their own account. Different agent roles available.
Conversation transcriptsYes Chat transcripts are stored in Live Chat and can be export..
Offline messagesYes Offline messages are saved as tickets.
CobrowsingYes
Visual customizationYes Fully customizable
Visitor detailsYes Detailed information on online visitors include geolocation, time on the website and number of visits and more.
Predefined responsesYes Canned response
International supportYes Yes, provide International support
Clickpath TrackerYes Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.
Transfer to another operatorYes Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Custom extensionsYes 35+ integrations are available with ProProfs Chat
Proactive chat triggersYes ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.
Visitor MonitoringYes Real-time visitor monitoring of visitor.
Video chatNo
Remote screenshotYes Available with 3rd party extensions.
APIYes API Available.
Social Networks
Websitehttps://www.proprofs.com/chat/
Twitterhttps://twitter.com/proprofs
Facebookhttps://www.facebook.com/proprofs
  • 2018-01-04 06:01:17
    2019-10-18 10:58:13
  • Livechat
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

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