SnapEngage

Business > Enterprises > Livechat
2016-06-08 09:20:37

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Best live chat solutions
Like 14
Websitehttp://www.snapengage.com/
Video tourhttp://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PE
Trial and Prices
  • Business : 4 agents - $49/month
  • Enterprise : 8 agents - $129/month
  • Premier : 15 agents - $349/month
Launch date2008-10-01
Features
Web-based ApplicationYes
Offline messagesYes
Native mobile applicationNo No native app (any Google Talk client or Skype)
Works for customers on mobile devices?Yes
Visitor MonitoringNo
Chat statisticsYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration
Multi-siteYes Unlimited in all plans
Multiple operatorsYes
Conversation transcriptsYes
Proactive chat triggersYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.
Visual customizationYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan
Visitor detailsYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.
Predefined responsesYes With shortcuts
International supportYes 26 languages
Clickpath TrackerYes
APIYes
Transfer to another operatorYes Transfer easily between agents, tiers and groups
Custom extensionsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...
CobrowsingYes
Video chatNo
Remote screenshotYes
Desktop ApplicationsYes Through Google-talk and Skype IM clients on both Mac and Windows
Social Networks
Websitehttp://www.snapengage.com/
Twitterhttp://twitter.com/snapengage
Facebookhttps://www.facebook.com/SnapEngage
  • 2011-03-07 09:07:23
    2016-06-08 09:20:37
  • Livechat
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

Comments

  • voted for this Item (Like)
    Posted 2016-09-26 12:12:42 by Marie-Luise Berrang
  • voted for this Item (Like)
    Posted 2012-04-10 01:06:46 by Megan
  • voted for this Item (Like)
    Super simple et marche extrêmement bien.
    Français Posted 2012-04-10 01:03:50 by Bastien
  • voted for this Item (Like)
    Posted 2012-03-15 16:10:53 by JM
  • voted for this Item (Like)
    Posted 2012-03-15 09:45:35 by abcd
  • voted for this Item (Like)
    Posted 2012-03-14 18:52:45 by maledei
  • voted for this Item (Like)
    Great features and awesome team.
    Posted 2012-03-14 18:46:27 by Sonia
  • voted for this Item (Like)
    Posted 2012-03-14 18:43:20 by rtg54
  • voted for this Item (Like)
    Posted 2012-03-14 18:28:33 by Jerome
  • voted for this Item (Like)
    Posted 2012-03-14 18:26:09 by Megs
  • voted for this Item (Like)
    Posted 2011-06-03 07:24:12 by Mike Schroll
  • voted for this Item (Like)
    Posted 2011-03-09 10:39:21 by Alain Mevellec
  • voted for this Item (Like)
    Awesome stuff!
    Posted 2011-03-07 20:32:58 by Jerome Mouton
  • voted for this Item (Like)
    C'est super
    Français Posted 2011-03-07 16:53:16 by Jerome Breche

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