Business > Enterprises > Livechat
2016-06-08 09:20:37

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Live Chat Software Comparison
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Video tour
Free trial periodYes 15 days
Pricing plans
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
Launch date2008-10-01
Web-based ApplicationYes
IM (Google Talk, Jabber...) integration
Desktop ApplicationsYes Through Google-talk and Skype IM clients on both Mac and Windows
Native mobile applicationNo No native app (any Google Talk client or Skype)
Works for customers on mobile devices?Yes
Chat statisticsYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration
Multi-siteYes Unlimited in all plans
Multiple operatorsYes
Conversation transcriptsYes
Offline messagesYes
Visual customizationYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan
Visitor detailsYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.
Predefined responsesYes With shortcuts
International supportYes 26 languages
Clickpath TrackerYes
Transfer to another operatorYes Transfer easily between agents, tiers and groups
Custom extensionsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk,, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...
Proactive chat triggersYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.
Visitor MonitoringNo
Video chatNo
Remote screenshotYes
Social Networks
  • 2011-03-07 09:07:23
    2016-06-08 09:20:37
  • Livechat
  • Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL


  • voted for this Item (Like)
    Posted 2016-09-26 12:12:42 by Marie-Luise Berrang
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    Posted 2012-04-10 01:06:46 by Megan
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    Super simple et marche extrêmement bien.
    Français Posted 2012-04-10 01:03:50 by Bastien
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    Posted 2012-03-15 16:10:53 by JM
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    Posted 2012-03-15 09:45:35 by abcd
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    Posted 2012-03-14 18:52:45 by maledei
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    Great features and awesome team.
    Posted 2012-03-14 18:46:27 by Sonia
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    Posted 2012-03-14 18:43:20 by rtg54
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    Posted 2012-03-14 18:28:33 by Jerome
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    Posted 2012-03-14 18:26:09 by Megs
  • voted for this Item (Like)
    Posted 2011-06-03 07:24:12 by Mike Schroll
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    Posted 2011-03-09 10:39:21 by Alain Mevellec
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    Awesome stuff!
    Posted 2011-03-07 20:32:58 by Jerome Mouton
  • voted for this Item (Like)
    C'est super
    Français Posted 2011-03-07 16:53:16 by Jerome Breche

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