Solutions de support par chat en Francais

Business > Enterprises > Livechat
2018-02-14 10:08:51

This comparison is dedicated to french solutions.

For international solutions you can have a look at the following comparison:


SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out
iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features:
Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
CYWYC est une plateforme d'accompagnement des internautes dans leur navigation et dans la prise de décisions de vos services / produits. Notre solution de "live chat" couplée à notre algorithme d'analyse comportementale permet de répondre aux questions des internautes au moment ou le plus opportun. Nos équipes d'opérateurs spécialisés peuvent également se former rapidement à vos services / produits, afin de répondre aux questions de vos internautes 7j/7 de 8h à 22h en respectant votre discours commercial et nos méthodologie de vente à distance. A travers cela, votre taux de transformation s'améliorera de manière significative. 100% des clients CYWYC qui utilisent notre système sont satisfait des résultats obtenus.Nirror est un outil SaaS qui permet de voir en live l'écran des utilisateurs connectés et de leur parler via un système de chat pour mieux les accompagner durant leur visite sur le site. Nirror permet également l'enregistrement de chaque visite avec un système de filtre pour mieux comprendre le comportement des clients post visite. Vous ne perdez rien de ce qu'il se passe sur votre site web!

VideoDesk is a leading SaaS company that helps businesses bring the in-store human dimension into their online customer sales and support experience. This revolutionary technology, adopted by successful brands across the globe, uses live text and video chat, live video product demos, co-browse and document share, to help engage consumers and personalize the purchase path. All over the world, online shoppers appreciate and value the immediacy of live support (less than 15 seconds to reach an associate), and appreciate personalized face to face interaction when they are making a decision. For businesses, reduced cart abandonment rates, more frequent upselling opportunities and higher revenues are the principal advantages of the VideoDesk solution. Brands that understand the power of real time human interaction are trailblazing the online support experience with VideoDesk live chat.

Watcheezy is an easy to use intelligent live chat for websites.

1.Monitor visitors on your website in real time

2. Receive alerts to target higher value visitors

3. Helpfully engage and convert.

Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction.

Add a sales guy to your website.

Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service.

We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting.
Zehelp logiciel de chat, vous aide à améliorer la conversion, la satisfaction et la fidélisation de vos clients. Nous avons conçu Zehelp comme un outil simple et performant, qui s'intègre facilement dans votre emploi du temps quotidien et réunit les fonctionnalités-clés du chat client.
Video tour
Free trial periodYes 15 daysYes 14 days - no credit card required - Free plan availableYes 14 daysYes 7 days - Apply here: Gratuit jusqu'à 50 visites. 7 jours d'essai gratuit pour chaque plan payantYes Pilot trial availableYes 15 days free trialYes 30 j
Pricing plans
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€99/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€299/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
FreeFacturation à la performancePlan starter: 10€/mois en paiement annuel 12€ en paiement mensuel Jusqu'à 1000 visites par semaine 5 jours de conservation des données 10 visites en temps-réel chaque mois 1 compte utilisateur 1 domaine Accès API Support via ticket Plan pro 29€/mois en paiement annuel 34€ en paiement mensuel Jusqu'à 5 000 visites par semaine 7 jours de conservation des données 100 visites en temps-réel chaque mois 5 comptes utilisateur 3 domaines Accès API Support via ticket et chat Plan Entreprise 60€/mois en paiement annuel 72€ en paiement mensuel Jusqu'à 50 000 visites par mois 7 jours de conservation des données 1000 visites en temps-réel chaque mois 10 comptes utilisateur 5 domaines Accès API Support via ticket et chat Au dela sur devis :)
  • Customized quote: fully customized platform with choice of features and options.
  • Eezy Chat - $11/mo
  • Eezy Start - $49/mo
  • Eezy Pro - $99/mo
9,90 € par mois et par agent actif (en discussion)
Launch date2008-10-012012-03-012010-01-082015-11-012014-01-012014-09-012012-09-012011-01-272014-11-20
Web-based ApplicationYesYesYesYes PHP Web applicationYes ResponsiveYesYesYesYes Compatible with all up-to-date browsers.Yes
IM (Google Talk, Jabber...) integrationYes Jabber compatible-Yes SlackYesNoNo- En cours...
Desktop ApplicationsYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Compatible with instant messengers for Windows and Mac- Through IM clientsYes Available on every computer through a internet navigatorYesYesYesNoYes Available for windows and OS DesktopNo
Native mobile applicationNo No native app (any Google Talk client or Skype)Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)NoYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes iOS, AndroidYes Site et application mobileYesNo No native mobile app but mobile video chat SDK available for native Android app integrationYes Mobile application for Iphone, Ipad and ANdroid DevicesYes
Works for customers on mobile devices?YesYes Optimized for mobile devices (smartphone & tablet)Yes Works on some mobile devices. HTML5 dashboardYes yes - optimised for mobile devicesYesYesYesYes Mobile video chat SDK available. Works on most mobile and tablet devicesYes Watcheezy is multiplateform (Computer, Mobile and Touchpad)Yes
Chat statisticsYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking APIYesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYesYes Statistiques instantanées pour suivre les performances de l'outilYesYes Detailed chat statistics, live monitoring, customer feedback reports + Google analytics integration.Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...)Yes Oui avec Google Analytics
Multi-siteYes Unlimited in all plansYes Deploys single or multiple widget per site by group, type of support or user behavior.YesYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes UnlimitedYes Possibilité de donner accès à plusieurs sites avec la même configurationYesYesYes Unlimited number of websites with Eezy offersYes 3 sites par abonnement
Multiple operatorsYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.YesYes UnlimitedYes UnlimitedYesYes oui à partir du plan proYesYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.Yes illimité
Conversation transcriptsYesYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.YesYes UnlimitedYesYes InstantanéeYes Historique enregistré pour chaque clientYesYes Full conversation transcripts available and downloadableYes Oui. envoi par email ; export de l'historique
Offline messagesYesYes YesYesYesYes E-mail can be repliedYes Selon la demandeYes Offline behavior options: Chat window hidden / Text message displayed / Message form displayed with email sent to agent of choiceYes Offline messages are saved and sent by email- En cours...
CobrowsingYesYes Guide your visitor to any page- Push webpagesNoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYes Possibilité de voir ou se situe l'internaute quand on le souhaiteYes Nirror permet de voir en live et en replay l'écran de l'internauteYes Two modes available: control mode and highlight mode. See the exact pages your visitors are viewing and guide them personally around your website + highlight items of interestYes See in real time exactly waht does your visitorsNo
Visual customizationYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Fully customizable and text customizationYesYes Graphic design customisation: interface to customize the chat window as you wantYesYes Complètement personnalisable. Possibilité d'intégrer des images JPEGYes Fully customizable interface: graphic design, texts, logo, action buttonsYes Customize the live chat module directly in the back officeYes Personnalisation complète avec un paramétrage facile et un accès direct aux styles CSS
Visitor detailsYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.YesYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes See chat users types in real-time, country, town, social networks, etcYes Toutes les informations sur le visiteur sont disponibles (nombres de visites sur le sites, parcours effectués, pays de connexion, client ou prospect...Yes Géolocalisation, possibilité de nommer les clients pour les suivis SAV. Provenance de l'utilisateur indiquéeYes Standard data: browsing times, current and past pages, number of previous calls, browser, OS platform, name, email, phone number, number of previous calls, geo-location + custom data with data APIYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...)Yes Récurrence de visite; historique de discussion ; temps passé sur la page, historique de visite...
Predefined responsesYes With shortcutsYes Very easy to create and use with shortcuts. Can be gathered in groupsYesYes Canned responses plus smart answers that are automatically generated.- SoonYes Base de connaissances disponibles, possibilités d'intégrer un fichier excel.Yes Bientôt disponibleYes Canned messages gathered by languageYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes illimitées, paramétrables par l'administrateur et l'agent
International supportYes 26 languagesYes Support in English, German, Dutch, PortugueseYesYes Multilingual support: French, English, Spanish and German.Yes 25 languagesYes Français, Anglais, Espagnol (Allemand et Italien en cours)YesYes Multiple languages supported (English, French, German, Spanish, Portuguese, Chinese, Japanese...)Yes 6+languages availableYes Directement dans l'application
Clickpath TrackerYesYes See at what url your chat partners are and how they navigate over your site.NoYesYes Real-timeYesYes Webuser path: number of pages visited, browsing time, navigation pathYes The user's browsing path is displayed in real-time to provide details on visited pages.Yes Vue de la page visitée par l'internaute
Transfer to another operatorYes Transfer easily between agents, tiers and groupsYes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.YesYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.Yes Shared inbox between operators. What you see is what your team seeYesYesYesYes Oui, sans limite
Custom extensionsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk,, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Add-ons and Plugins available: Magento, Zendesk, Highrise,, Github and many more.Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes API: Salesforce, Zendesk...Yes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, ZendeskYesYesYes Quick integration with PrestaShop, WordPress and Drupal, CRM integration...Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & Powerboutique- Intégration facile. Noyau JS encapsulé et complètement isolé
Proactive chat triggersYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Fully CustomizableYesYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.YesYes Algorithme d'analyse comportemental disponible avec la possibilité de choisir ses critères de proactivitéYes Customizable rule-based chat triggersYes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with themYes Oui. Ciblage comportemental intelligent. Illimité
Visitor MonitoringNoYes Available while user is connectedYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYesYes Visibilité sur l'ensemble des visites, temps passé etc..Yes Number of visitors displayed in real-timeYes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit historyYes Suivi des visiteurs actif sur le site et invitation à chatter
Video chatNoNoNoYes Human support via video chat. The user can decide whether they are visible or not.- SoonNoNoYes High quality WebRTC video chat with built-in Flash fallback. Call recording available.No Chat audio et vidéo utilisant le WebRTCNo
Remote screenshotYesYesNo- SoonYesYesNo No but remote screen-share, co-browsing and content-share availableNoNo Non mais envoi d'image et fichier possible
APIYesYes Open API, Javascript API, and remote API to set up advanced chat behavior.YesYes Free APIYes Api Javascript, RESTYesYesYes Data flow API / UI API / Mobile chat SDKYes Free API
Social Networks
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  • 2015-06-09 12:13:24
    2018-02-14 10:08:51
  • Livechat
  • Solutions de Click to chat dédié aux entreprises francophone: iAdvize, Nirror, Userlike, Watcheezy, Zehelp, Zopim
  • Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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