Compare best live chat software

Business > Enterprises > Livechat
2016-10-19 18:34:30
Comparison of LiveChat, LivePerson & Casengo
LiveChatiAdvizeArcChat.comCasengoLivePersonSmartsupp FREE live chatCrisp
Number of paid customers16000

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat

Product Tour

Features list

The fastest way to help customers

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat :
  • Social Customer service solution:
  • [New 2016] iAdvize integrates Facebook Messenger:

More features:
Live chat for small business. Very clean UI. No unnecessary options.

Add live chat to your blog or website with Casengo, quick and easy, so you can handle enquiries via email and live chat directly from your website. Casengo helps you to respond to customers faster than ever and improve their satisfaction with a groovy mixture of real-time chat and email.

LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives.

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
Free trial periodYes 30 days, no credit card required.YesYes 14 daysYes Free plan, 3 agents, 35 cases!Yes 14 days free trialYes
Video tour
Pricing plans
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at:

  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts
  • Free plan: Free 3 agents!
  • Basic €9,-
  • Premium €19,-
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
Launch date2002-06-252010-01-0820152012-11-012013-04-012015-11-01
Web-based ApplicationYes Compatible with all up-to-date browsers.Yes PHP Web applicationYes Simplified UI for small businessYesYesYesYes Responsive
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes XMPP (Jabber)
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.- Available on every desktop. Access trough webYesYes XMPP (Jabber) : Pidgin, AdiumYes
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Free for Android. iOS coming 2016.YesYes for visitorsYes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes iOS, Android
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYesYesYes fully responsive chat boxYes
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYesYesYesYes
Multi-siteYes There's no limit. One account can be used to manage multiple websites.Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes UnlimitedYesYesYes no extra chargeYes Unlimited
Multiple operatorsYes Every user can have their own account. Different agent roles available.Yes Unlimited from the Pro planYes 10 operators per site for same priceYesYesYesYes Unlimited
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.Yes Unlimited from the Pro planYes All, missed or none. Also available in DashboardYesYesYesYes
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.YesYesYesYesYesYes E-mail can be replied
CobrowsingYes With the use of a 3rd party application.Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes You can see where user is navigatingNoYesYes Screen recording-
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes Graphic design customisation: interface to customize the chat window as you wantYes 75+ options & 1-click palettesYesYesYesYes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYesYesYesYes You can also show custom visitor info from your database See chat users types in real-time, country, town, social networks, etc
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.YesYesYesYes- Soon
International supportYes 40+ languages available.Yes Multilingual support: French, English, Spanish and German.Yes 1 click translation to multi languages or custom translationYesYesYes Chat support in English, French and CzechYes 25 languages
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYesNoYesYes Visitor recordingYes Real-time
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.YesYes Operators see conversations and can join/leave at any momentYesYesYesYes Shared inbox between operators. What you see is what your team see
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes API: Salesforce, Zendesk...No We've noticed it only brings more distraction for our clients.YesYesYesYes
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.YesYes Simple to understand "Auto actions" When... Then...NoYesYesYes
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Can see who and where are browsing right nowNoYesYesYes
Video chatNo Not available.Yes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.NoNoYesNo Visitor recording- Soon
Remote screenshotYes With the use of a 3rd party application.No-YesYes Screen recording- Soon
APIYes Open API available.Yes Free APINo We've noticed it only brings more distraction.-Yes for visitor customization, agents...Yes Api Javascript, REST
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    2016-10-19 18:34:30
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