Compare best live chat software

Business > Enterprises > Livechat
2016-08-11 01:39:56
Comparison of LiveChat, LivePerson & Casengo
iAdvizeLiveChatArcChat.comCasengoLivePersonSmartsupp FREE live chatCrisp
Number of paid customers12000

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat :
  • Social Customer service solution:
  • [New 2016] iAdvize integrates Facebook Messenger:

More features:

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat

Product Tour

Features list

Live chat for small business. Very clean UI. No unnecessary options.

Add live chat to your blog or website with Casengo, quick and easy, so you can handle enquiries via email and live chat directly from your website. Casengo helps you to respond to customers faster than ever and improve their satisfaction with a groovy mixture of real-time chat and email.

LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives.

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
Free trial periodYesYes Fully functional for 30 days, no credit card required.Yes 14 daysYes Free plan, 3 agents, 35 cases!Yes 14 days free trialYes
Video tour
Pricing plans

No limits of concurrent chats.

  • Starter Plan: $16/month for 1 account
  • Regular Plan: $30/month for 1 account
  • Team Plan: $33/month per account
  • Enterprise Plan: $50/month per account
  • Enterprise Plus Plan: $149/month per account
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts
  • Free plan: Free 3 agents!
  • Basic €9,-
  • Premium €19,-
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
Launch date2010-01-082002-06-2520152012-11-012013-04-012015-11-01
Web-based ApplicationYes PHP Web applicationYes Available on all known up-to-date browsers.Yes Simplified UI for small businessYesYesYesYes Responsive
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes XMPP (Jabber)
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X (Mac)- Available on every desktop. Access trough webYesYes XMPP (Jabber) : Pidgin, AdiumYes
Native mobile applicationYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Mobile apps for iOS and Android devices.Yes Free for Android. iOS coming 2016.YesYes for visitorsYes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes iOS, Android
Works for customers on mobile devices?Yes Works on any modern browser, does not require Flash.Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYesYesYes fully responsive chat boxYes
Chat statisticsYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.YesYesYesYes
Multi-siteYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes LiveChat can be added to multiple websites and customized per each.Yes UnlimitedYesYesYes no extra chargeYes Unlimited
Multiple operatorsYes Unlimited from the Pro planYes Available, every operator can have their own account.Yes 10 operators per site for same priceYesYesYesYes Unlimited
Conversation transcriptsYes Unlimited from the Pro planYes All chats are stored in LiveChat and can be accessed later on.Yes All, missed or none. Also available in DashboardYesYesYesYes
Offline messagesYesYes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.YesYesYesYesYes E-mail can be replied
CobrowsingYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Available via a 3rd party integration.Yes You can see where user is navigatingNoYesYes Screen recording-
Visual customizationYes Graphic design customisation: interface to customize the chat window as you wantYes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.Yes 75+ options & 1-click palettesYesYesYesYes
Visitor detailsYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.YesYesYesYes You can also show custom visitor info from your database See chat users types in real-time, country, town, social networks, etc
Predefined responsesYesYes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.YesYesYes- Soon
International supportYes Multilingual support: French, English, Spanish and German.Yes 40+ languages available + option to customize localization.Yes 1 click translation to multi languages or custom translationYesYesYes Chat support in English, French and CzechYes 25 languages
Clickpath TrackerYesYes The user's browsing path is displayed in real-time to provide details on visited pages.YesNoYesYes Visitor recordingYes Real-time
Transfer to another operatorYesYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Operators see conversations and can join/leave at any momentYesYesYesYes Shared inbox between operators. What you see is what your team see
Custom extensionsYes API: Salesforce, Zendesk...Yes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applicationsNo We've noticed it only brings more distraction for our clients.YesYesYesYes
Proactive chat triggersYesYes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.Yes Simple to understand "Auto actions" When... Then...NoYesYesYes
Visitor MonitoringYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.Yes Can see who and where are browsing right nowNoYesYesYes
Video chatYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.No Not available.NoNoYesNo Visitor recording- Soon
Remote screenshotYes Available via integrations with 3rd party apps.No-YesYes Screen recording- Soon
APIYes Free APIYes Open API available.No We've noticed it only brings more distraction.-Yes for visitor customization, agents...Yes Api Javascript, REST
Social Networks
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    2016-08-11 01:39:56
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