Compare best live chat software

Business > Enterprises > Livechat
4
2017-12-06 00:43:00
Comparison of LiveChat, LivePerson & Casengo
LiveChatOlarkSnapEngagep3chatSmartsupp FREE live chatiAdvize
Image
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.snapengage.com/http://p3chat.comhttps://www.smartsupp.comhttp://www.iadvize.com/en/
Number of paid customers1600010000
Description

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

P3chat is an easy to use live chat solution supporting Skype and Google Talk and having 20+ language support.

P3chat is specialized on converting visitors into customers and is a great tool for every sales person to become a sales ninja.

The great advantage is that you can use single widget code on multiple websites without restriction.

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: http://landing.iadvize.com/en/video
Free trial periodYes 30 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYes 15 daysYes 14 days free trialYes 7 days - Apply here: http://www.iadvize.com/en/free-trial/
Video tourhttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://youtu.be/my-b06LmkN0http://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PEhttp://www.youtube.com/watch?v=9AGoGgRguT8http://www.youtube.com/watch?v=g88XoQW9V7Uhttp://www.youtube.com/watch?v=CcWJemQWSkE
Pricing plans
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Starter - $4.4/mo (for individual users)
  • Lite - $5.59/mo (for small businesses)
  • Advanced - $11.19/mo
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
Launch date2002-06-252009-08-012008-10-012011-02-012013-04-012010-01-08
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYes Rich Web ClientYesYes PHP Web application
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)YesYes XMPP (Jabber)
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes through IM clientsYes Through Google-talk and Skype IM clients on both Mac and WindowsYes Through IM clients on desktop and mobileYes XMPP (Jabber) : Pidgin, AdiumYes Available on every computer through a internet navigator
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workNo No native app (any Google Talk client or Skype)Yes (any Skype, Google Talk or XMPP client)Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYesYes Any browser for Rich Web Client or native app (Skype, Google Talk or XMPP)Yes fully responsive chat boxYes yes - optimised for mobile devices
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Message History, rules performance.YesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYes Unlimited in all plansYes Via DepartmentsYes no extra chargeYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYesYesYes Unlimited
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYesYesYes Unlimited
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYesYesYes
CobrowsingYes With the use of a 3rd party application.Yes push webpagesYesNoYes Screen recordingYes You can see their actions in real-time. If necessary, your can take control of the visitor's browser
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan-YesYes Graphic design customisation: interface to customize the chat window as you want
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Via Rich Web Client: view all visitors real time with geo, IP, OS/browser, stats informationYes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYes With shortcutsYesYesYes Canned responses plus smart answers that are automatically generated.
International supportYes 40+ languages available.YesYes 26 languagesYes >20 languagesYes Chat support in English, French and CzechYes Multilingual support: French, English, Spanish and German.
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYes-Yes Visitor recordingYes
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Transfer easily between agents, tiers and groupsYes !r command in IM apps, one-click in RWC.YesYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Javascript API, Integration with Zendesk, Happyfox, ..YesYes API: Salesforce, Zendesk...
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.YesYesYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.NoYes Via Rich Web ClientYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browser
Video chatNo Not available.NoNoNoNo Visitor recordingYes Human support via video chat. The user can decide whether they are visible or not.
Remote screenshotYes With the use of a 3rd party application.NoYesNoYes Screen recording
APIYes Open API available.Yes http://www.olark.com/docsYesYes Widget APIYes https://developers.smartsupp.com/Yes Free API
Social Networks
Like 32 9 14 40 6 31
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://www.snapengage.com/http://p3chat.comhttps://www.smartsupp.comhttp://www.iadvize.com/en/
Twitterhttp://twitter.com/LiveChathttp://www.twitter.com/olarkhttp://twitter.com/snapengagehttp://twitter.com/p3chat_imhttps://twitter.com/smartsuppcomhttp://twitter.com/iadvize
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/olarkchathttps://www.facebook.com/SnapEngagehttps://www.facebook.com/p3chathttp://www.facebook.com/iadvize.france
Embed
  • 2013-11-19 06:41:10
    2017-12-06 00:43:00
  • Livechat
    English
  • Compare eAssistance Pro Live chat Solution vs Zopim vs Live2Support vs LiveChat vs WebsiteAlive vs LivePerson vs Live! Zilla vs OggChat
  • Public
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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