|LiveChat||iAdvize||ArcChat.com||Casengo||LivePerson||Smartsupp FREE live chat||Crisp|
|Number of paid customers||16000|
LiveChat serves as a premium live chat and help
desk software for online sales and customer service.
LiveChat allows online businesses to interact with customers on their website and be more accessible.
Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list https://livechatinc.com/features/
The fastest way to help customers
iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:
More features: http://www.iadvize.com/en/product-tour/
|Live chat for small business. Very clean UI. No unnecessary options.|
Add live chat to your blog or website with Casengo, quick and easy, so you can handle enquiries via email and live chat directly from your website. Casengo helps you to respond to customers faster than ever and improve their satisfaction with a groovy mixture of real-time chat and email.
LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives.
Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.
Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.
Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.
Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.
|Crisp is a livechat designed for startups and really simple
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
|Free trial period||Yes 30 days, no credit card required.||Yes||Yes 14 days||Yes Free plan, 3 agents, 35 cases!||Yes 14 days free trial||Yes|
There's no limit of active chats going at any one
Full pricing details available at: https://www.livechatinc.com/pricing/
|Web-based Application||Yes Compatible with all up-to-date browsers.||Yes PHP Web application||Yes Simplified UI for small business||Yes||Yes||Yes||Yes Responsive|
|IM (Google Talk, Jabber...) integration||No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)||Yes XMPP (Jabber)|
|Desktop Applications||Yes Desktop apps for Windows and Mac OS X.||- Available on every desktop. Access trough web||Yes||Yes XMPP (Jabber) : Pidgin, Adium||Yes|
|Native mobile application||Yes Mobile applications for iPad, iPhone, and Android devices.||Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.||Yes Free for Android. iOS coming 2016.||Yes||Yes for visitors||Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)||Yes iOS, Android|
|Works for customers on mobile devices?||Yes Optimized for mobile devices does not require Flash to work.||Yes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpg||Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash||Yes||Yes||Yes fully responsive chat box||Yes|
|Chat statistics||Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).||Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics||Yes||Yes||Yes||Yes|
|Multi-site||Yes There's no limit. One account can be used to manage multiple websites.||Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site||Yes Unlimited||Yes||Yes||Yes no extra charge||Yes Unlimited|
|Multiple operators||Yes Every user can have their own account. Different agent roles available.||Yes Unlimited from the Pro plan||Yes 10 operators per site for same price||Yes||Yes||Yes||Yes Unlimited|
|Conversation transcripts||Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.||Yes Unlimited from the Pro plan||Yes All, missed or none. Also available in Dashboard||Yes||Yes||Yes||Yes|
|Offline messages||Yes Offline messages are saved as tickets, forwarded to a help desk or email address.||Yes||Yes||Yes||Yes||Yes||Yes E-mail can be replied|
|Cobrowsing||Yes With the use of a 3rd party application.||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||Yes You can see where user is navigating||No||Yes||Yes Screen recording||-|
|Visual customization||Yes Several chat window themes to choose from. CSS customization, branding and white label version are available.||Yes Graphic design customisation: interface to customize the chat window as you want||Yes 75+ options & 1-click palettes||Yes||Yes||Yes||Yes|
|Visitor details||Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site||Yes||Yes||Yes||Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers||Yes See chat users types in real-time, country, town, social networks, etc|
|Predefined responses||Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.||Yes||Yes||Yes||Yes||- Soon|
|International support||Yes 40+ languages available.||Yes Multilingual support: French, English, Spanish and German.||Yes 1 click translation to multi languages or custom translation||Yes||Yes||Yes Chat support in English, French and Czech||Yes 25 languages|
|Clickpath Tracker||Yes The user's browsing path is displayed in real-time to provide details on visited pages.||Yes||Yes||No||Yes||Yes Visitor recording||Yes Real-time|
|Transfer to another operator||Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.||Yes||Yes Operators see conversations and can join/leave at any moment||Yes||Yes||Yes||Yes Shared inbox between operators. What you see is what your team see|
|Custom extensions||Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.||Yes API: Salesforce, Zendesk...||No We've noticed it only brings more distraction for our clients.||Yes||Yes||Yes||Yes|
|Proactive chat triggers||Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.||Yes||Yes Simple to understand "Auto actions" When... Then...||No||Yes||Yes||Yes|
|Visitor Monitoring||Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||Yes Can see who and where are browsing right now||No||Yes||Yes||Yes|
|Video chat||No Not available.||Yes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.||No||No||Yes||No Visitor recording||- Soon|
|Remote screenshot||Yes With the use of a 3rd party application.||No||-||Yes||Yes Screen recording||- Soon|
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