Compare best live chat software

Business > Enterprises > Livechat
4
2016-12-01 11:07:30
Comparison of LiveChat, LivePerson & Casengo
LiveChatOlarkiAdvizeArcChat.comCasengoLivePersonSmartsupp FREE live chatCrispREVE Chat
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Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://landing.iadvize.com/en/http://arcchat.com/http://casengo.comhttp://www.liveperson.com/https://www.smartsupp.comhttps://crisp.imhttps://www.revechat.com/
Number of paid customers1600010000
Description

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/


The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • Social Customer service solution: http://www.iadvize.com/en/social/
  • [New 2016] iAdvize integrates Facebook Messenger: http://landing.iadvize.com/en/messenger-iadvize-platform-integration

More features: http://www.iadvize.com/en/product-tour/
Live chat for small business. Very clean UI. No unnecessary options.

Add live chat to your blog or website with Casengo, quick and easy, so you can handle enquiries via email and live chat directly from your website. Casengo helps you to respond to customers faster than ever and improve their satisfaction with a groovy mixture of real-time chat and email.

LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives.

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
REVE Chat is a multi-channel cloud based live chat platform that enables online businesses to engage with their website visitors in real-time.

As a live chat software, it helps to offer instant assistance to the website visitors, get customer feedback, improve sales conversions and build brand loyalty.
Free trial periodYes 30 days, no credit card required.Yes Free plan, & all paid plans have 14 days free trialYesYes 14 daysYes Free plan, 3 agents, 35 cases!Yes 14 days free trialYesYes
Video tourhttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://youtu.be/my-b06LmkN0http://youtu.be/u0gxq6Gu5uEhttp://www.youtube.com/watch?v=FKhgwphnpIYhttp://youtu.be/-nF-Z7lzLjwhttp://www.youtube.com/watch?v=g88XoQW9V7Uhttp://www.youtube.com/watch?v=c2XjYm5SeQQ
Pricing plans
  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: https://www.livechatinc.com/pricing/

  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price
  • Free plan: Free 3 agents!
  • Basic €9,-
  • Premium €19,-
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
FreeStandard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
Launch date2002-06-252009-08-012010-01-0820152012-11-012013-04-012015-11-01
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYes PHP Web applicationYes Simplified UI for small businessYesYesYesYes ResponsiveYes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Yes XMPP (Jabber)
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes through IM clients- Available on every desktop. Access trough webYesYes XMPP (Jabber) : Pidgin, AdiumYesYes
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Free for Android. iOS coming 2016.YesYes for visitorsYes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes iOS, Android- Coming Soon
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.YesYes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpgYes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYesYesYes fully responsive chat boxYesYes Responsive Chat Widget
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYesYesYesYesYes
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes UnlimitedYesYesYes no extra chargeYes UnlimitedYes
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYes Unlimited from the Pro planYes 10 operators per site for same priceYesYesYesYes UnlimitedYes
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYes Unlimited from the Pro planYes All, missed or none. Also available in DashboardYesYesYesYesYes
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYesYesYesYesYes E-mail can be repliedYes
CobrowsingYes With the use of a 3rd party application.Yes push webpagesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes You can see where user is navigatingNoYesYes Screen recording-
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Graphic design customisation: interface to customize the chat window as you wantYes 75+ options & 1-click palettesYesYesYesYesYes Customize Chat Widget according to your website theme.
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYesYesYesYes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes See chat users types in real-time, country, town, social networks, etcYes
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYesYesYesYes- SoonYes
International supportYes 40+ languages available.YesYes Multilingual support: French, English, Spanish and German.Yes 1 click translation to multi languages or custom translationYesYesYes Chat support in English, French and CzechYes 25 languagesYes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesYesYesNoYesYes Visitor recordingYes Real-timeYes
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYesYes Operators see conversations and can join/leave at any momentYesYesYesYes Shared inbox between operators. What you see is what your team seeYes
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes API: Salesforce, Zendesk...No We've noticed it only brings more distraction for our clients.YesYesYesYes
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYesYes Simple to understand "Auto actions" When... Then...NoYesYesYesYes
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Can see who and where are browsing right nowNoYesYesYesYes
Video chatNo Not available.NoYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.NoNoYesNo Visitor recording- SoonYes
Remote screenshotYes With the use of a 3rd party application.NoNo-YesYes Screen recording- Soon
APIYes Open API available.Yes http://www.olark.com/docsYes Free APINo We've noticed it only brings more distraction.-Yes for visitor customization, agents...Yes https://developers.smartsupp.com/Yes Api Javascript, RESTYes API's available on request to developers.
Social Networks
Like 31 9 18 4 3 0 6 6 1
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://www.olark.com/http://landing.iadvize.com/en/http://arcchat.com/http://casengo.comhttp://www.liveperson.com/https://www.smartsupp.comhttps://crisp.imhttps://www.revechat.com/
Twitterhttp://twitter.com/LiveChathttp://www.twitter.com/olarkhttp://twitter.com/iadvizehttp://twitter.com/casengohttp://twitter.com/livepersonhttps://twitter.com/smartsuppcomhttps://twitter.com/crispchathttp://www.twitter.com/REVEChat
Facebookhttp://facebook.com/LiveChathttps://www.facebook.com/olarkchathttp://www.facebook.com/iadvize.francehttp://www.facebook.com/casengohttp://www.facebook.com/LivePersonInchttps://www.facebook.com/crispchathttps://www.facebook.com/REVEChatSolutions
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  • 2013-11-19 06:41:10
    2016-12-01 11:07:30
  • Livechat
    English
  • Compare eAssistance Pro Live chat Solution vs Zopim vs Live2Support vs LiveChat vs WebsiteAlive vs LivePerson vs Live! Zilla vs OggChat
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  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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