Collaborative comparison engine
Comparison of LiveChat, LivePerson & Casengo
| LiveChat | Olark | iAdvize | ArcChat.com | Casengo | LivePerson | Smartsupp FREE live chat | Crisp | REVE Chat | |
|---|---|---|---|---|---|---|---|---|---|
| Image |  |  |  |  |  |  |  |  |  |
| Website | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://www.olark.com/ | http://landing.iadvize.com/en/ | http://arcchat.com/ | http://casengo.com | http://www.liveperson.com/ | https://www.smartsupp.com | https://crisp.chat | https://www.revechat.com/ |
| Number of paid customers | 16000 | 10000 | |||||||
| Description | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/ Product Tour https://livechatinc.com/tour/ Features list https://livechatinc.com/features/ The fastest way to help customers | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: http://landing.iadvize.com/en/video | Live chat for small business. Very clean UI. No unnecessary options. | Add live chat to your blog or website with Casengo, quick and easy, so you can handle enquiries via email and live chat directly from your website. Casengo helps you to respond to customers faster than ever and improve their satisfaction with a groovy mixture of real-time chat and email. | LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives. | Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do. Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages. | Crisp is a livechat designed for startups and really simple
to use
Crisp allows to manage users across multiple websites Apps (iOS, Android, Mac & Windows) are available | REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support. As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more. |
| Free trial period | Yes 30 days, no credit card required. | Yes Free plan, & all paid plans have 14 days free trial | Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | Yes 14 days | Yes Free plan, 3 agents, 35 cases! | Yes 14 days free trial | Yes | Yes | |
| Video tour | http://www.youtube.com/watch?v=Yf0NkRSkFRE | http://youtu.be/my-b06LmkN0 | http://www.youtube.com/watch?v=CcWJemQWSkE | http://www.youtube.com/watch?v=FKhgwphnpIY | http://youtu.be/-nF-Z7lzLjw | http://www.youtube.com/watch?v=g88XoQW9V7U | https://www.youtube.com/watch?v=pGCrBRtytQQ | http://www.youtube.com/watch?v=c2XjYm5SeQQ | |
| Pricing plans |
There's no limit of active chats going at any one
time. Full pricing details available at: https://www.livechatinc.com/pricing/ |
|
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| Free | Standard Plan: $13.5 (per month for yearly plan) Advanced Plan: $22.5 (per month for yearly plan) | ||
| Launch date | 2002-06-25 | 2009-08-01 | 2010-01-08 | 2015 | 2012-11-01 | 2013-04-01 | 2015-11-01 | ||
| Features | |||||||||
| Web-based Application | Yes Compatible with all up-to-date browsers. | Yes | Yes PHP Web application | Yes Simplified UI for small business | Yes | Yes | Yes | Yes Responsive | Yes |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes XMPP (Jabber) | Yes Slack | ||||||
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. | Yes through IM clients | Yes Available on every computer through a internet navigator | - Available on every desktop. Access trough web | Yes | Yes XMPP (Jabber) : Pidgin, Adium | Yes | Yes | |
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Yes Free for Android. iOS coming 2016. | Yes | Yes for visitors | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Yes iOS, Android | - Coming Soon |
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. | Yes | Yes yes - optimised for mobile devices | Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash | Yes | Yes | Yes fully responsive chat box | Yes | Yes Responsive Chat Widget |
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes | Yes | Yes | Yes | Yes | |
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes Unlimited | Yes | Yes | Yes no extra charge | Yes Unlimited | Yes |
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes | Yes Unlimited | Yes 10 operators per site for same price | Yes | Yes | Yes | Yes Unlimited | Yes |
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes Unlimited | Yes All, missed or none. Also available in Dashboard | Yes | Yes | Yes | Yes | Yes |
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes Messages sent to an email address(es) or into a CRM. | Yes | Yes | Yes | Yes | Yes | Yes E-mail can be replied | Yes |
| Cobrowsing | Yes With the use of a 3rd party application. | Yes push webpages | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes You can see where user is navigating | No | Yes | Yes Screen recording | Yes | - Coming Soon |
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes Graphic design customisation: interface to customize the chat window as you want | Yes 75+ options & 1-click palettes | Yes | Yes | Yes | Yes | Yes Customize Chat Widget according to your website theme. |
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes | Yes | Yes | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Yes See chat users types in real-time, country, town, social networks, etc | Yes |
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Using 3rd Party Macros | Yes Canned responses plus smart answers that are automatically generated. | Yes | Yes | Yes | - Soon | Yes | |
| International support | Yes 40+ languages available. | Yes | Yes Multilingual support: French, English, Spanish and German. | Yes 1 click translation to multi languages or custom translation | Yes | Yes | Yes Chat support in English, French and Czech | Yes 25 languages | Yes Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish |
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | Yes | Yes | No | Yes | Yes Visitor recording | Yes Real-time | Yes |
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Yes Operators see conversations and can join/leave at any moment | Yes | Yes | Yes | Yes Shared inbox between operators. What you see is what your team see | Yes |
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes API: Salesforce, Zendesk... | No We've noticed it only brings more distraction for our clients. | Yes | Yes | Yes | Yes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk | |
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Fully customizable rule-based triggers | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Yes Simple to understand "Auto actions" When... Then... | No | Yes | Yes | Yes | Yes |
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes Can see who and where are browsing right now | No | Yes | Yes | Yes | Yes |
| Video chat | No Not available. | No | Yes Human support via video chat. The user can decide whether they are visible or not. | No | No | Yes | No Visitor recording | - Soon | Yes |
| Remote screenshot | Yes With the use of a 3rd party application. | No | No | - | Yes | Yes Screen recording | - Soon | ||
| API | Yes Open API available. | Yes http://www.olark.com/docs | Yes Free API | No We've noticed it only brings more distraction. | - | Yes for visitor customization, agents... | Yes https://developers.smartsupp.com/ | Yes Api Javascript, REST | Yes API's available on request to developers. |
| Social Networks | |||||||||
| Like | |||||||||
| Website | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://www.olark.com/ | http://landing.iadvize.com/en/ | http://arcchat.com/ | http://casengo.com | http://www.liveperson.com/ | https://www.smartsupp.com | https://crisp.chat | https://www.revechat.com/ |
| http://twitter.com/LiveChat | http://www.twitter.com/olark | http://twitter.com/iadvize | http://twitter.com/casengo | http://twitter.com/liveperson | https://twitter.com/smartsuppcom | https://twitter.com/crispchat | http://www.twitter.com/REVEChat | ||
| http://facebook.com/LiveChat | https://www.facebook.com/olarkchat | http://www.facebook.com/iadvize.france | http://www.facebook.com/casengo | http://www.facebook.com/LivePersonInc | https://www.facebook.com/crispchat | https://www.facebook.com/REVEChatSolutions |
2013-11-19 06:41:10
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