Collaborative comparison engine
Comparison of LiveChat, LivePerson & Casengo
| iAdvize | LiveChat | ArcChat.com | Casengo | LivePerson | Smartsupp FREE live chat | Crisp | |
|---|---|---|---|---|---|---|---|
| Image |  |  |  |  |  |  |  |
| Website | http://landing.iadvize.com/en/ | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://arcchat.com/ | http://casengo.com | http://www.liveperson.com/ | https://www.smartsupp.com | https://crisp.im |
| Number of paid customers | 12000 | ||||||
| Description | iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:
More features: http://www.iadvize.com/en/product-tour/ | LiveChat is a premium live chat and help desk
software that helps businesses provide amazing customer service and
increase online sales! Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/ Product Tour https://livechatinc.com/tour/ Features list https://livechatinc.com/features/ | Live chat for small business. Very clean UI. No unnecessary options. | Add live chat to your blog or website with Casengo, quick and easy, so you can handle enquiries via email and live chat directly from your website. Casengo helps you to respond to customers faster than ever and improve their satisfaction with a groovy mixture of real-time chat and email. | LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives. | Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do. Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages. | Crisp is a livechat designed for startups and really simple
to use
Crisp allows to manage users across multiple websites Apps (iOS, Android, Mac & Windows) are available |
| Free trial period | Yes | Yes Fully functional for 30 days, no credit card required. | Yes 14 days | Yes Free plan, 3 agents, 35 cases! | Yes 14 days free trial | Yes | |
| Video tour | http://youtu.be/u0gxq6Gu5uE | http://www.youtube.com/watch?v=Yf0NkRSkFRE | http://www.youtube.com/watch?v=FKhgwphnpIY | http://youtu.be/-nF-Z7lzLjw | http://www.youtube.com/watch?v=g88XoQW9V7U | ||
| Pricing plans | No limits of concurrent chats.
|
|
|
| Free | ||
| Launch date | 2010-01-08 | 2002-06-25 | 2015 | 2012-11-01 | 2013-04-01 | 2015-11-01 | |
| Features | |||||||
| Web-based Application | Yes PHP Web application | Yes Available on all known up-to-date browsers. | Yes Simplified UI for small business | Yes | Yes | Yes | Yes Responsive |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes XMPP (Jabber) | |||||
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X (Mac) | - Available on every desktop. Access trough web | Yes | Yes XMPP (Jabber) : Pidgin, Adium | Yes | ||
| Native mobile application | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Yes Mobile apps for iOS and Android devices. | Yes Free for Android. iOS coming 2016. | Yes | Yes for visitors | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Yes iOS, Android |
| Works for customers on mobile devices? | Yes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpg | Yes Works on any modern browser, does not require Flash. | Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash | Yes | Yes | Yes fully responsive chat box | Yes |
| Chat statistics | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other. | Yes | Yes | Yes | Yes | |
| Multi-site | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes LiveChat can be added to multiple websites and customized per each. | Yes Unlimited | Yes | Yes | Yes no extra charge | Yes Unlimited |
| Multiple operators | Yes Unlimited from the Pro plan | Yes Available, every operator can have their own account. | Yes 10 operators per site for same price | Yes | Yes | Yes | Yes Unlimited |
| Conversation transcripts | Yes Unlimited from the Pro plan | Yes All chats are stored in LiveChat and can be accessed later on. | Yes All, missed or none. Also available in Dashboard | Yes | Yes | Yes | Yes |
| Offline messages | Yes | Yes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address. | Yes | Yes | Yes | Yes | Yes E-mail can be replied |
| Cobrowsing | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes Available via a 3rd party integration. | Yes You can see where user is navigating | No | Yes | Yes Screen recording | - |
| Visual customization | Yes Graphic design customisation: interface to customize the chat window as you want | Yes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available. | Yes 75+ options & 1-click palettes | Yes | Yes | Yes | Yes |
| Visitor details | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes | Yes | Yes | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Yes See chat users types in real-time, country, town, social networks, etc |
| Predefined responses | Yes | Yes Canned responses are tag-based - by typing in #tag a corresponding answer pops up. | Yes | Yes | Yes | - Soon | |
| International support | Yes Multilingual support: French, English, Spanish and German. | Yes 40+ languages available + option to customize localization. | Yes 1 click translation to multi languages or custom translation | Yes | Yes | Yes Chat support in English, French and Czech | Yes 25 languages |
| Clickpath Tracker | Yes | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | No | Yes | Yes Visitor recording | Yes Real-time |
| Transfer to another operator | Yes | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes Operators see conversations and can join/leave at any moment | Yes | Yes | Yes | Yes Shared inbox between operators. What you see is what your team see |
| Custom extensions | Yes API: Salesforce, Zendesk... | Yes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applications | No We've noticed it only brings more distraction for our clients. | Yes | Yes | Yes | Yes |
| Proactive chat triggers | Yes | Yes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions. | Yes Simple to understand "Auto actions" When... Then... | No | Yes | Yes | Yes |
| Visitor Monitoring | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters. | Yes Can see who and where are browsing right now | No | Yes | Yes | Yes |
| Video chat | Yes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not. | No Not available. | No | No | Yes | No Visitor recording | - Soon |
| Remote screenshot | Yes Available via integrations with 3rd party apps. | No | - | Yes | Yes Screen recording | - Soon | |
| API | Yes Free API | Yes Open API available. | No We've noticed it only brings more distraction. | - | Yes for visitor customization, agents... | Yes https://developers.smartsupp.com/ | Yes Api Javascript, REST |
| Social Networks | |||||||
| Like | |||||||
| Website | http://landing.iadvize.com/en/ | https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing | http://arcchat.com/ | http://casengo.com | http://www.liveperson.com/ | https://www.smartsupp.com | https://crisp.im |
| http://twitter.com/iadvize | http://twitter.com/LiveChat | http://twitter.com/casengo | http://twitter.com/liveperson | https://twitter.com/smartsuppcom | https://twitter.com/crispchat | ||
| http://www.facebook.com/iadvize.france | http://facebook.com/LiveChat | http://www.facebook.com/casengo | http://www.facebook.com/LivePersonInc | https://www.facebook.com/crispchat |
2013-11-19 06:41:10
2016-08-11 01:39:56
Public Public 
/ GNU FDL
It's free and fast to publish data into original tables
Create a table
More comparisons
Comments
Leave a comment