LiveChat

Business > Enterprises > Livechat
2016-04-25 14:09:43

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

Best live chat solutions
Like 28
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing
Video tourhttp://www.youtube.com/watch?v=Yf0NkRSkFRE
Trial and Prices

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

Launch date2002-06-25
Features
Web-based ApplicationYes Available on all known up-to-date browsers.
Offline messagesYes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.
Native mobile applicationYes Mobile apps for iOS and Android devices.
Works for customers on mobile devices?Yes Works on any modern browser, does not require Flash.
Visitor MonitoringYes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.
Chat statisticsYes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.
Multi-siteYes LiveChat can be added to multiple websites and customized per each.
Multiple operatorsYes Available, every operator can have their own account.
Conversation transcriptsYes All chats are stored in LiveChat and can be accessed later on.
Proactive chat triggersYes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.
Visual customizationYes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.
Predefined responsesYes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.
International supportYes 40+ languages available + option to customize localization.
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.
APIYes Open API available.
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Custom extensionsYes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applications
CobrowsingYes Available via a 3rd party integration.
Video chatNo Not available.
Remote screenshotYes Available via integrations with 3rd party apps.
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X (Mac)
Social Networks
Websitehttps://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListing
Twitterhttp://twitter.com/LiveChat
Facebookhttp://facebook.com/LiveChat
  • 2011-03-15 09:06:30
    2016-04-25 14:09:43
  • Livechat
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

Comments

  • voted for this Item (Like)
    Posted 2016-06-20 15:49:15 by Agnieszka Jaśkiewicz
  • voted for this Item (Like)
    Posted 2016-04-22 18:13:01 by daniel
  • voted for this Item (Like)
    Very good support and amazing mobile app. I love how you can customize your chat with CSS. 11/10 software in my opinion!
    Posted 2016-03-22 19:44:18 by Bartosz Rybitwa
  • rated this Item: Difficulté d'installation 3
    Posted 2016-03-09 09:05:05 by EtuESPE
  • rated this Item: Prix 3
    Posted 2016-03-09 08:48:23 by EtuESPE
  • voted for this Item (Like)
    We have been using LiveChat for several years now and they have been an excellent partner for our chat support agent service http://www.chatsmithonline.com/ we offer real time agents to watch over websites 24/7
    Posted 2015-02-20 00:30:16 by mdelatorre
  • voted for this Item (Like)
    Thanks for your Votes
    Posted 2014-07-08 11:17:48 by TLB
  • voted for this Item (Like)
    Posted 2013-11-02 01:06:44 by Sameer Kulkarni
  • voted for this Item (Like)
    Great software! Very easy and intuitive in use.
    Posted 2013-10-18 16:15:47 by s.golyski
  • voted for this Item (Like)
    Posted 2013-10-17 21:01:59 by jkuczkowska
  • voted for this Item (Like)
    Posted 2013-10-17 18:13:12 by Anny
  • voted for this Item (Like)
    Posted 2013-10-17 17:48:52 by Michał Kasjan Jastrzębowski
  • voted for this Item (Like)
    nice tool
    Posted 2013-05-13 08:18:18 by Kernel Datarecovery
  • voted for this Item (Like)
    Posted 2013-02-18 11:53:38 by LukiQ
  • voted for this Item (Like)
    Posted 2012-09-14 00:01:11 by Jakub Świerczak
  • voted for this Item (Like)
    Love it!
    Posted 2012-09-13 13:25:21 by bednus
  • voted for this Item (Like)
    Posted 2012-09-13 13:20:27 by s.golyski@livechatinc.com
  • voted for this Item (Like)
    Posted 2012-02-28 18:53:01 by Szymon Klimczak
  • voted for this Item (Like)
    In terms of backoffice support - the best choice available.
    Posted 2011-03-15 11:15:39 by Łukasz Kuna
  • voted for this Item (Like)
    Posted 2011-03-15 11:10:35 by Lucyna Frank
  • voted for this Item (Like)
    LiveChat is superb.
    Posted 2011-03-15 11:06:21 by Radek Paklikowski
  • voted for this Item (Like)
    Posted 2011-03-15 11:01:13 by Krzysztof Górski
  • voted for this Item (Like)
    Posted 2011-03-15 11:00:16 by Karol Karwat
  • voted for this Item (Like)
    Posted 2011-03-15 10:51:34 by Kuba
  • voted for this Item (Like)
    Posted 2011-03-15 09:52:22 by asia22
  • voted for this Item (Like)
    Posted 2011-03-15 09:47:23 by Bartek Kubiak
  • voted for this Item (Like)
    Posted 2011-03-15 09:19:17 by Bartek Olchówka
  • voted for this Item (Like)
    Without any doubt the only service that manages to both have advanced features and user friendly interface.
    Posted 2011-03-15 09:16:55 by Arek Flinik
  • voted for this Item (Like)
    Posted 2011-03-15 09:10:42 by Maciej Pawłowski
  • voted for this Item (Like)
    Love the iPhone app for mobile support
    Posted 2011-03-15 09:07:09 by sklimczak

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