Top live chats platform

Business > Enterprises > Livechat
3
2016-08-11 01:39:56
Compare Zopim vs ArcChat vs HeyBubble vs Olark vs Smartsupp vs LiveChat vs LivePerson vs SnapEngage vs ClickDesk vs oFeatures
iAdvizeLiveChatArcChat.comZopimHeyBubbleClickDeskLivePersonoFeaturesSmartsupp FREE live chatOlarkSnapEngageVideoDeskCrisp
Image
Websitehttp://landing.iadvize.com/en/https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://arcchat.com/http://www.zopim.com/https://www.heybubble.comhttp://www.clickdesk.com/http://www.liveperson.com/http://oFeatures.comhttps://www.smartsupp.comhttp://www.olark.com/http://www.snapengage.com/http://www.videodesk.comhttps://crisp.im
Live chat widget
Description

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • Social Customer service solution: http://www.iadvize.com/en/social/
  • [New 2016] iAdvize integrates Facebook Messenger: http://landing.iadvize.com/en/messenger-iadvize-platform-integration

More features: http://www.iadvize.com/en/product-tour/

LiveChat is a premium live chat and help desk software that helps businesses provide amazing customer service and increase online sales!

Key LiveChat advantages:

  • Increase of sales conversion rate up to 25%
  • Instant customer contact with sales people
  • Increase of customer satisfaction and loyality
  • Stunning looks and social media fanbase generation

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

Live chat for small business. Very clean UI. No unnecessary options.

Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

If looking for zopim alternative - check out http://ArcChat.com
With HeyBubble you can track your visitors in real time and engage them to chat, providing excellent customer service, allowing customers to ask questions before making a purchase on your website.

HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.

HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.

HeyBubble is a New York based company

ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.

ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.

LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives.

oFeatures powers customer service. It provides website owners with easy to use features, which they can copy and paste straight to their website without technical skills. It offers the following features:

  • Live Chat
  • Customer Feedback
  • Ticketing System
  • Call Me Back
  • Contact Form
  • and more

If you have customers worldwide, you can create as many language versions as you need.

The website administrator and his Support Team Members can communicate with customers located anywhere in the world.

oFeatures offers a list of predefined themes as well as the possibility to customize them in any way.

Through Statistics it is possible to have insight and control over customer service performance.

Thanks to built-in video tutorials time spent on getting familiar with oFeatures is reduced.

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

VideoDesk is a leading SaaS company that helps businesses bring the in-store human dimension into their online customer sales and support experience. This revolutionary technology, adopted by successful brands across the globe, uses live text and video chat, live video product demos, co-browse and document share, to help engage consumers and personalize the purchase path. All over the world, online shoppers appreciate and value the immediacy of live support (less than 15 seconds to reach an associate), and appreciate personalized face to face interaction when they are making a decision. For businesses, reduced cart abandonment rates, more frequent upselling opportunities and higher revenues are the principal advantages of the VideoDesk solution. Brands that understand the power of real time human interaction are trailblazing the online support experience with VideoDesk live chat.

Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
Free trial periodYesYes Fully functional for 30 days, no credit card required.Yes 14 daysYes 14 daysYes 14 Days, and Freemium packageYes Free planYes 14 days free trialYes 14 daysYes Free plan, & all paid plans have 14 days free trialYes 15 daysYes Pilot trial availableYes
Number of paid customers1200010000
Pricing plans

No limits of concurrent chats.

  • Starter Plan: $16/month for 1 account
  • Regular Plan: $30/month for 1 account
  • Team Plan: $33/month per account
  • Enterprise Plan: $50/month per account
  • Enterprise Plus Plan: $149/month per account
  • One plan 8.11 € (10 operators, unlimited departments, unlimited concurrent chats, unlimited conversations/month)
  • Loyal client discounts http://arcchat.com/price
  • Lite Plan Free (1 agent, 1 concurrent chat)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • Free Trial - 14 days, no credit card required
  • Free Start-up plan - $0 forever (for individual users)
  • PRO plan - $15/mo
  • ADVANCED plan - $23/mo
  • Lite Plan
    5 Credits/mo*
    3 agents for free
    Limit: 50 requests / month.
    There is an option to change to Standard plan in the future
  • Standard Plan
    10 Credits/mo*
    unlimited requests
    3 agents for free

    *1 Credit = 1 € You can pay in: USD AUD CAD GBP EUR PLN NOK
  • FREE: free forever with unlimited agents & chats
  • STANDARD: 8 € / month / agent
  • PRO:19 € / month / agent
  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: $15 /month (1 operator...),
  • Gold Plan: $44 /month (4 operators, SSL security...),
  • Platinum Plan: $116 /month (8 operators, white label, SSL security...)
  • Ultimate Plan: $219 /month (15 operators, SSL security, white label, phone support...)
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Customized quote: fully customized platform with choice of features and options.
Free
Screenshot
Video tourhttp://youtu.be/u0gxq6Gu5uEhttp://www.youtube.com/watch?v=Yf0NkRSkFREhttp://youtu.be/tSRSn9hJU1chttp://www.youtube.com/watch?v=xEBwAy-BNd4http://www.youtube.com/watch?v=4Yiyaz0k8ykhttp://youtu.be/-nF-Z7lzLjwhttp://www.youtube.com/watch?v=CBszdc1pHs0http://www.youtube.com/watch?v=g88XoQW9V7Uhttp://youtu.be/my-b06LmkN0http://www.youtube.com/watch?v=YUt-hYPAPeY&context=C33271c1ADOEgsToPDskKjaoLRywFIDeR0vKBWX1PE
Launch date2010-01-082002-06-2520152013-01-012011-06-2020152013-04-012009-08-012008-10-012012-09-012015-11-01
Features
Web-based ApplicationYes PHP Web applicationYes Available on all known up-to-date browsers.Yes Simplified UI for small businessYesYes Full HTML5 and Javascript Web applicationYesYesYes HTML5 Responsive Web ApplicationYesYesYesYesYes Responsive
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)-Yes All Jabber compatible IMs and a very unique Skype integrationYes Google Talk, SkypeYes XMPP (Jabber)No
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X (Mac)- Through IM clientsYes Using Instant Messaging systemsYes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)YesYes Compatible with all modern desktop & mobile web browsersYes XMPP (Jabber) : Pidgin, AdiumYes through IM clientsYes Through Google-talk and Skype IM clients on both Mac and WindowsNoYes
Native mobile applicationYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes Mobile apps for iOS and Android devices.Yes Free for Android. iOS coming 2016.NoYes Any Skype or Jabber compatible mobile appYes IM (GTalk/Skype)Yes for visitorsYes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)No No native app, but any Jabber/XMPP app will workNo No native app (any Google Talk client or Skype)No No native mobile app but mobile video chat SDK available for native Android app integrationYes iOS, Android
Works for customers on mobile devices?Yes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpgYes Works on any modern browser, does not require Flash.Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require FlashYes Works on some mobile devices. HTML5 dashboardYes YesYesYesYes Responsive, mobile-friendly predefined themes + Possible customization for mobile version and desktop version independentlyYes fully responsive chat boxYesYesYes Mobile video chat SDK available. Works on most mobile and tablet devicesYes
Chat statisticsYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes Reports are focused on measuring chat efficiency, including quantity, performance, handle times, conversions reports and many other.YesYes Amazing statistics and reportsYes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through emailYesYesYesYesYes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationYes Detailed chat statistics, live monitoring, customer feedback reports + Google analytics integration.Yes
Multi-siteYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes LiveChat can be added to multiple websites and customized per each.Yes UnlimitedYesYes UnlimitedYes Unlimited domains.YesYes Unlimited amount of websitesYes no extra chargeYesYes Unlimited in all plansYesYes Unlimited
Multiple operatorsYes Unlimited from the Pro planYes Available, every operator can have their own account.Yes 10 operators per site for same priceYesYes Yes, For PRO and ADVANCED packages onlyYes Multiple operators. Five simultaneous chats at a time for each operator.YesYes Unlimited amount of operators - You can decide whether users of your oFeatures account have access to the whole system (as you do) or just to the Support PanelYesYesYesYesYes Unlimited
Conversation transcriptsYes Unlimited from the Pro planYes All chats are stored in LiveChat and can be accessed later on.Yes All, missed or none. Also available in DashboardYesYes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts availableYes Chat TranscriptsYesYes Unlimited for all plans. Available via the Support Panel.YesYesYesYesYes
Offline messagesYesYes Offline messages are saved as tickets in LiveChat, sent to a help desk or forwarded to a given email address.YesYesYes Sent to email addressYes Converted to tickets through built-in helpdeskYesYes You can decide on hours in which clients can contact you but even if your chat is off they can still do that using a contact form.YesYes Messages sent to an email address(es) or into a CRM.YesYes Offline behavior options: Chat window hidden / Text message displayed / Message form displayed with email sent to agent of choiceYes E-mail can be replied
CobrowsingYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Available via a 3rd party integration.Yes You can see where user is navigatingNoNoYesYesYesYes Screen recordingYes push webpagesYesYes Two modes available: control mode and highlight mode. See the exact pages your visitors are viewing and guide them personally around your website + highlight items of interest-
Visual customizationYes Graphic design customisation: interface to customize the chat window as you wantYes 4 distinct chat window themes to choose from. CSS customization, branding and white label version are available.Yes 75+ options & 1-click palettesYesYes Several themes and text customization + multiple action buttons and your company logoYes Full customization - White Label, Language, Themes, Color and Text.YesYes Set of predefined styles which can be customized in any way.YesYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planYes Fully customizable interface: graphic design, texts, logo, action buttonsYes
Visitor detailsYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.YesYesYes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...Yes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.YesYesYes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Yes Standard data: browsing times, current and past pages, number of previous calls, browser, OS platform, name, email, phone number, number of previous calls, geo-location + custom data with data APIYes See chat users types in real-time, country, town, social networks, etc
Predefined responsesYesYes Canned responses are tag-based - by typing in #tag a corresponding answer pops up.YesYes Shortcuts using # symbol in the chatYes Shortcut messages - save multiple phrases as shortcuts.YesYesYesYes Using 3rd Party MacrosYes With shortcutsYes Canned messages gathered by language- Soon
International supportYes Multilingual support: French, English, Spanish and German.Yes 40+ languages available + option to customize localization.Yes 1 click translation to multi languages or custom translationYesYesYesYesYes Unlimited amount of languages. Conversations are auto assigned based on language skills of agents.Yes Chat support in English, French and CzechYesYes 26 languagesYes Multiple languages supported (English, French, German, Spanish, Portuguese, Chinese, Japanese...)Yes 25 languages
Clickpath TrackerYesYes The user's browsing path is displayed in real-time to provide details on visited pages.YesNoYes Every pages, from referrer to current page with associated time spentYesYesYes Visitor recordingYesYesYes Webuser path: number of pages visited, browsing time, navigation pathYes Real-time
Transfer to another operatorYesYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Operators see conversations and can join/leave at any momentYesYes To a specific operator, a group of operator or the first available operatorYes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.YesYes User-friendly operator transfer controlYesYes type !transfer command to transfer to all available operators, transcript link shows to new operatorYes Transfer easily between agents, tiers and groupsYesYes Shared inbox between operators. What you see is what your team see
Custom extensionsYes API: Salesforce, Zendesk...Yes LiveChat can be integrated with 60+ services, including Google Analytics, Facebook, Salesforce, Zendesk and many other 3rd-party applicationsNo We've noticed it only brings more distraction for our clients.Yes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes APIYes One click installable plugins & addons to integrate with all major CRMs & billing systems available.YesYesYesYes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Yes Quick integration with PrestaShop, WordPress and Drupal, CRM integration...Yes
Proactive chat triggersYesYes LiveChat detects when visitors take certain actions on your website and issue chat invitations based on those actions.Yes Simple to understand "Auto actions" When... Then...YesYes By time spentYesYesYesYes Fully customizable rule-based triggersYes Proactive chat implementation engages with the visitor on behalf of an agent currently online.Yes Customizable rule-based chat triggersYes
Visitor MonitoringYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes LiveChat can be used to monitor multiple visitors at the same time. The details on browsing visitors can be filtered using built-in filters.Yes Can see who and where are browsing right nowYesYesYesYesYesYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.NoYes Number of visitors displayed in real-timeYes
Video chatYes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.No Not available.NoNoNoNoYesNo Visitor recordingNoNoYes High quality WebRTC video chat with built-in Flash fallback. Call recording available.- Soon
Remote screenshotYes Available via integrations with 3rd party apps.NoNoNoNoYesYes Screen recordingNoYesNo No but remote screen-share, co-browsing and content-share available- Soon
APIYes Free APIYes Open API available.No We've noticed it only brings more distraction.YesYesYes Available in PRO Plan.Yes for visitor customization, agents...YesYes https://developers.smartsupp.com/Yes http://www.olark.com/docsYesYes Data flow API / UI API / Mobile chat SDKYes Api Javascript, REST
Social Networks
Like 18 28 4 45 31 4 0 0 6 9 14 10 6
Websitehttp://landing.iadvize.com/en/https://www.livechatinc.com/?utm_source=socialcompare.com&utm_medium=link&utm_campaign=SocialcompareListinghttp://arcchat.com/http://www.zopim.com/https://www.heybubble.comhttp://www.clickdesk.com/http://www.liveperson.com/http://oFeatures.comhttps://www.smartsupp.comhttp://www.olark.com/http://www.snapengage.com/http://www.videodesk.comhttps://crisp.im
Twitterhttp://twitter.com/iadvizehttp://twitter.com/LiveChathttp://twitter.com/zopimhttps://twitter.com/HeyBubbleInchttps://twitter.com/ClickDeskhttp://twitter.com/livepersonhttps://twitter.com/TweetoFeatureshttps://twitter.com/smartsuppcomhttp://www.twitter.com/olarkhttp://twitter.com/snapengagehttps://twitter.com/videodesk_enhttps://twitter.com/crispchat
Facebookhttp://www.facebook.com/iadvize.francehttp://facebook.com/LiveChathttps://www.facebook.com/heybubblehttps://www.facebook.com/Clickdeskhttp://www.facebook.com/LivePersonInchttps://www.facebook.com/ofeatureshttps://www.facebook.com/olarkchathttps://www.facebook.com/SnapEngagehttps://www.facebook.com/VideoDeskhttps://www.facebook.com/crispchat
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  • 2015-03-04 17:05:03
    2016-08-11 01:39:56
  • Livechat
    English
  • Compare Zopim vs Olark vs LiveChat vs LivePerson vs SnapEngage vs ClickDesk
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
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