|LiveChat||iAdvize||ArcChat.com||Zopim||HeyBubble||ClickDesk||LivePerson||oFeatures||Smartsupp FREE live chat||Olark||SnapEngage||VideoDesk||Crisp|
|Live chat widget|
LiveChat serves as a premium live chat and help
desk software for online sales and customer service.
LiveChat allows online businesses to interact with customers on their website and be more accessible.
Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.Key LiveChat advantages:
Why LiveChat https://livechatinc.com/why-livechat/
Product Tour https://livechatinc.com/tour/
Features list https://livechatinc.com/features/
The fastest way to help customers
iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:
More features: http://www.iadvize.com/en/product-tour/
|Live chat for small business. Very clean UI. No unnecessary options.|
Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.
Zopim works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.If looking for zopim alternative - check out http://ArcChat.com
|With HeyBubble you can track your visitors in real time and
engage them to chat, providing excellent customer service, allowing
customers to ask questions before making a purchase on your
HeyBubble offers a beautiful non-intrusive chat that is embedded in the bottom corner of your companies webpage, that creates a portal to allow communication between your customer and yourself.
HeyBubble has many great features to help you reach your customers such as real time information, statistics, chat transcripts, mobile device support and more all in one web based application.
HeyBubble is a New York based company
ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.
ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.
LivePerson enables businesses to chat with prospects and customers. LivePerson gathers a broad set of customer and business data, including historical, behavioral, operational, and third party data to help you understand your visitors. LivePerson live chat software includes a proprietary real time analytics to enhance your understanding of customer needs and business objectives.
|oFeatures powers customer service. It provides website
owners with easy to use features, which they can copy and
paste straight to their website without technical skills. It
offers the following features:|
If you have customers worldwide, you can create as many language versions as you need.
The website administrator and his Support Team Members can communicate with customers located anywhere in the world.
oFeatures offers a list of predefined themes as well as the possibility to customize them in any way.
Through Statistics it is possible to have insight and control over customer service performance.
Thanks to built-in video tutorials time spent on getting familiar with oFeatures is reduced.
Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.
Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.
Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.
Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.
Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.
SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.
Keep all your conversations in your existing CRM or Help Desk.
VideoDesk is a leading SaaS company that helps businesses bring the in-store human dimension into their online customer sales and support experience. This revolutionary technology, adopted by successful brands across the globe, uses live text and video chat, live video product demos, co-browse and document share, to help engage consumers and personalize the purchase path. All over the world, online shoppers appreciate and value the immediacy of live support (less than 15 seconds to reach an associate), and appreciate personalized face to face interaction when they are making a decision. For businesses, reduced cart abandonment rates, more frequent upselling opportunities and higher revenues are the principal advantages of the VideoDesk solution. Brands that understand the power of real time human interaction are trailblazing the online support experience with VideoDesk live chat.
|Crisp is a livechat designed for startups and really simple
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
|Free trial period||Yes 30 days, no credit card required.||Yes||Yes 14 days||Yes 14 days||Yes 14 Days, and Freemium package||Yes Free plan||Yes 14 days free trial||Yes 14 days||Yes Free plan, & all paid plans have 14 days free trial||Yes 15 days||Yes Pilot trial available||Yes|
|Number of paid customers||16000||10000|
There's no limit of active chats going at any one
Full pricing details available at: https://www.livechatinc.com/pricing/
|IM (Google Talk, Jabber...) integration||No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)||-||Yes All Jabber compatible IMs and a very unique Skype integration||Yes Google Talk, Skype||Yes XMPP (Jabber)||No|
|Desktop Applications||Yes Desktop apps for Windows and Mac OS X.||- Through IM clients||Yes Using Instant Messaging systems||Yes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)||Yes||Yes Compatible with all modern desktop & mobile web browsers||Yes XMPP (Jabber) : Pidgin, Adium||Yes through IM clients||Yes Through Google-talk and Skype IM clients on both Mac and Windows||No||Yes|
|Native mobile application||Yes Mobile applications for iPad, iPhone, and Android devices.||Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.||Yes Free for Android. iOS coming 2016.||No||Yes Any Skype or Jabber compatible mobile app||Yes IM (GTalk/Skype)||Yes for visitors||Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)||No No native app, but any Jabber/XMPP app will work||No No native app (any Google Talk client or Skype)||No No native mobile app but mobile video chat SDK available for native Android app integration||Yes iOS, Android|
|Works for customers on mobile devices?||Yes Optimized for mobile devices does not require Flash to work.||Yes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpg||Yes Chat becomes smaller and expands on click. Works on any modern browser, does not require Flash||Yes Works on some mobile devices. HTML5 dashboard||Yes Yes||Yes||Yes||Yes Responsive, mobile-friendly predefined themes + Possible customization for mobile version and desktop version independently||Yes fully responsive chat box||Yes||Yes||Yes Mobile video chat SDK available. Works on most mobile and tablet devices||Yes|
|Chat statistics||Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).||Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics||Yes||Yes Amazing statistics and reports||Yes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email||Yes||Yes||Yes||Yes||Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration||Yes Detailed chat statistics, live monitoring, customer feedback reports + Google analytics integration.||Yes|
|Multi-site||Yes There's no limit. One account can be used to manage multiple websites.||Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site||Yes Unlimited||Yes||Yes Unlimited||Yes Unlimited domains.||Yes||Yes Unlimited amount of websites||Yes no extra charge||Yes||Yes Unlimited in all plans||Yes||Yes Unlimited|
|Multiple operators||Yes Every user can have their own account. Different agent roles available.||Yes Unlimited from the Pro plan||Yes 10 operators per site for same price||Yes||Yes Yes, For PRO and ADVANCED packages only||Yes Multiple operators. Five simultaneous chats at a time for each operator.||Yes||Yes Unlimited amount of operators - You can decide whether users of your oFeatures account have access to the whole system (as you do) or just to the Support Panel||Yes||Yes||Yes||Yes||Yes Unlimited|
|Conversation transcripts||Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts.||Yes Unlimited from the Pro plan||Yes All, missed or none. Also available in Dashboard||Yes||Yes Chat linked in real time to visitors already chatted in the past. And full conversation transcripts available||Yes Chat Transcripts||Yes||Yes Unlimited for all plans. Available via the Support Panel.||Yes||Yes||Yes||Yes||Yes|
|Offline messages||Yes Offline messages are saved as tickets, forwarded to a help desk or email address.||Yes||Yes||Yes||Yes Sent to email address||Yes Converted to tickets through built-in helpdesk||Yes||Yes You can decide on hours in which clients can contact you but even if your chat is off they can still do that using a contact form.||Yes||Yes Messages sent to an email address(es) or into a CRM.||Yes||Yes Offline behavior options: Chat window hidden / Text message displayed / Message form displayed with email sent to agent of choice||Yes E-mail can be replied|
|Cobrowsing||Yes With the use of a 3rd party application.||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||Yes You can see where user is navigating||No||No||Yes||Yes||Yes||Yes Screen recording||Yes push webpages||Yes||Yes Two modes available: control mode and highlight mode. See the exact pages your visitors are viewing and guide them personally around your website + highlight items of interest||-|
|Visual customization||Yes Several chat window themes to choose from. CSS customization, branding and white label version are available.||Yes Graphic design customisation: interface to customize the chat window as you want||Yes 75+ options & 1-click palettes||Yes||Yes Several themes and text customization + multiple action buttons and your company logo||Yes Full customization - White Label, Language, Themes, Color and Text.||Yes||Yes Set of predefined styles which can be customized in any way.||Yes||Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee||Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan||Yes Fully customizable interface: graphic design, texts, logo, action buttons||Yes|
|Visitor details||Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.||Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site||Yes||Yes||Yes Name, email, ID, Full Click Path, Time spend, IP, Browser/OS, Referrer, Number of visits, Number of chats, Date of last chats, etc...||Yes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.||Yes||Yes||Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers||Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users||Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.||Yes Standard data: browsing times, current and past pages, number of previous calls, browser, OS platform, name, email, phone number, number of previous calls, geo-location + custom data with data API||Yes See chat users types in real-time, country, town, social networks, etc|
|Predefined responses||Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.||Yes||Yes||Yes Shortcuts using # symbol in the chat||Yes Shortcut messages - save multiple phrases as shortcuts.||Yes||Yes||Yes||Yes Using 3rd Party Macros||Yes With shortcuts||Yes Canned messages gathered by language||- Soon|
|International support||Yes 40+ languages available.||Yes Multilingual support: French, English, Spanish and German.||Yes 1 click translation to multi languages or custom translation||Yes||Yes||Yes||Yes||Yes Unlimited amount of languages. Conversations are auto assigned based on language skills of agents.||Yes Chat support in English, French and Czech||Yes||Yes 26 languages||Yes Multiple languages supported (English, French, German, Spanish, Portuguese, Chinese, Japanese...)||Yes 25 languages|
|Clickpath Tracker||Yes The user's browsing path is displayed in real-time to provide details on visited pages.||Yes||Yes||No||Yes Every pages, from referrer to current page with associated time spent||Yes||Yes||Yes Visitor recording||Yes||Yes||Yes Webuser path: number of pages visited, browsing time, navigation path||Yes Real-time|
|Transfer to another operator||Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.||Yes||Yes Operators see conversations and can join/leave at any moment||Yes||Yes To a specific operator, a group of operator or the first available operator||Yes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.||Yes||Yes User-friendly operator transfer control||Yes||Yes type !transfer command to transfer to all available operators, transcript link shows to new operator||Yes Transfer easily between agents, tiers and groups||Yes||Yes Shared inbox between operators. What you see is what your team see|
|Proactive chat triggers||Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.||Yes||Yes Simple to understand "Auto actions" When... Then...||Yes||Yes By time spent||Yes||Yes||Yes||Yes Fully customizable rule-based triggers||Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online.||Yes Customizable rule-based chat triggers||Yes|
|Visitor Monitoring||Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.||Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser||Yes Can see who and where are browsing right now||Yes||Yes||Yes||Yes||Yes||Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.||No||Yes Number of visitors displayed in real-time||Yes|
|Video chat||No Not available.||Yes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not.||No||No||No||No||Yes||No Visitor recording||No||No||Yes High quality WebRTC video chat with built-in Flash fallback. Call recording available.||- Soon|
|Remote screenshot||Yes With the use of a 3rd party application.||No||No||No||No||Yes||Yes Screen recording||No||Yes||No No but remote screen-share, co-browsing and content-share available||- Soon|