Formilla

Business > Enterprises > Livechat
2018-07-24 04:50:54
Formilla.com provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!

Features listed here: https://www.formilla.com/live-chat-features.aspx

Pricing listed here: https://www.formilla.com/live-chat-pricing.aspx
Live Chat Software Comparison
Formilla
Websitehttps://www.formilla.com
Like 3
Video tourhttp://www.youtube.com/watch?v=rhsEFWbydyU
Free trial periodYes 15 days, no credit card required.
Pricing plansFull features & pricing located here: https://www.formilla.com/live-chat-pricing.aspx

  • Standard (free): $0 / month
  • Premium : $11.99 / month
  • Premium Plus: $50 / month / account

All sign-ups first start with the Premium Plus 15-day trial

Launch date2013-11-01
Features
Web-based ApplicationYes Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNo
Desktop ApplicationsYes Windows Desktop App, Mac OS X coming soon
Native mobile applicationYes Native apps for iPhone/iPad and Android devices
Works for customers on mobile devices?Yes Works on all major mobile browsers (responsive)
Chat statisticsYes
Multi-siteYes Yes, the Premium Plus package supports multi-site licenses.
Multiple operatorsYes Each chat agent can have their own unique email login and password
Conversation transcriptsYes Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.
Offline messagesYes Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.
Cobrowsing- Monitor what page URL the customer is on, and see what web pages they accessed on your website.
Visual customizationYes Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.
Visitor detailsYes visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.
Predefined responsesYes Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.
International supportYes 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.
Clickpath TrackerYes See what web pages the visitor has viewed, and the current page they're on.
Transfer to another operatorYes Transfer to other online agents, and include a private message if necessary.
Custom extensionsYes Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier
Proactive chat triggersYes Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/
Visitor MonitoringYes Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.
Video chatNo
Remote screenshotNo
API- Coming soon.
Social Networks
Websitehttps://www.formilla.com
Twitterhttp://www.twitter.com/Formilla
Facebookhttp://www.facebook.com/FormillaLLC
  • 2018-07-24 04:37:22
    2018-07-24 04:50:54
  • Livechat
    English
  • Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

Comments

  • voted for this Item (Like)
    Formilla is an amazing live chat service. The app works well and their customer service is fantastic!
    Posted 2018-07-25 18:39:26 by Bill Widmer
  • voted for this Item (Like)
    Posted 2018-07-25 16:30:15 by Tom
  • suggested to set White Label solution to no
    Posted 2018-07-24 22:29:57 by Formilla.com
  • suggested to set Screenshot to /u/1807/chat-widget-1432x806_74068d1df6198abd32a38dbf326c0fcb.png /u/1807/chat-widget-1432x806-4guk0fuy.png
    Posted 2018-07-24 22:29:37 by Formilla.com
  • suggested to set Blog to https://www.formilla.com/blog/
    Posted 2018-07-24 22:25:26 by Formilla.com
  • suggested to set Affiliate / Credit Program to yes
    25% recurring commissions (lifetime)
    Posted 2018-07-24 22:24:43 by Formilla.com
  • suggested to set Trial and Prices to Full features & pricing located here: https://www.formilla.com/live-chat-pricing.aspx Standard (free): $0 / month Premium : $11.99 / month Premium Plus: $50 / month / account All sign-ups first start with the Premium Plus 15-day trial
    Posted 2018-07-24 22:24:14 by Formilla.com
  • suggested to set Pricing plans to Full features & pricing located here: https://www.formilla.com/live-chat-pricing.aspx Standard (free): $0 / month Premium : $11.99 / month Premium Plus: $16.99 / month / account All sign-ups first start with the Premium Plus 15-day trial
    Posted 2018-07-24 22:12:33 by Formilla.com
  • voted for this Item (Like)
    Posted 2018-07-24 05:05:00 by Formilla.com

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