Olark

Business > Enterprises > Livechat
2013-02-01 01:07:43

Your live chat solution is now a supercharged sales and live help tool! Olark provides clean integration with tools you already know and love so you can actually focus on selling and support. You can see all the activity on your site at once in real-time and proactively chat with your visitors.

If you already have an IM client (even a mobile one on your iPhone, Android, or Blackberry), you're ready to use Olark. Live inside Gmail? You can carry on live chats without leaving the site! Any chat client that supports Jabber/XMPP or Gtalk is perfect for chatting with visitors on your site (like iChat, Adium, Pidgin, imo.im, GTalk, etc)

Live Chat Software Comparison
Olark
Websitehttp://www.olark.com/
Video tourhttp://youtu.be/my-b06LmkN0
Free trial periodYes Free plan, & all paid plans have 14 days free trial
Pricing plans
  • Free Plan (1 operator with 20 conversations/month)
  • Bronze Plan: 17 dollars/month (1 operator...),
  • Gold Plan: 49 dollars/month (4 operators, SSL security...),
  • Platinum Plan: 129 dollars/month (8 operators, white label, SSL security...)
  • Ultimate Plan: 243 dollars/month (15 operators, SSL security, white label, phone support...)
Launch date2009-08-01
Features
Web-based ApplicationYes
IM (Google Talk, Jabber...) integration
Desktop ApplicationsYes through IM clients
Native mobile applicationNo No native app, but any Jabber/XMPP app will work
Works for customers on mobile devices?Yes
Chat statisticsYes
Multi-siteYes
Multiple operatorsYes
Conversation transcriptsYes
Offline messagesYes Messages sent to an email address(es) or into a CRM.
CobrowsingYes push webpages
Visual customizationYes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee
Visitor detailsYes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users
Predefined responsesYes Using 3rd Party Macros
International supportYes
Clickpath TrackerYes
Transfer to another operatorYes type !transfer command to transfer to all available operators, transcript link shows to new operator
Custom extensionsYes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs
Proactive chat triggersYes Fully customizable rule-based triggers
Visitor MonitoringYes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.
Video chatNo
Remote screenshotNo
APIYes http://www.olark.com/docs
Social Networks
Like 8
Websitehttp://www.olark.com/
Twitterhttp://www.twitter.com/olark
Facebookhttps://www.facebook.com/olarkchat
  • 2011-01-06 14:19:01
    2013-02-01 01:07:43
  • Livechat
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

Comments

  • voted for this Item (Like)
    Posted 2013-07-24 23:32:36 by A l'anis
  • voted for this Item (Like)
    I think it's time to create comparison http://www.p3chat.com vs Zopim
    Posted 2013-06-13 16:43:23 by andrew.wiles
  • voted for this Item (Like)
    This service should be much higher on the list. They provide great info on your customers, and work really well with Adium on the Mac. Top notch customer service as well.
    Posted 2013-03-21 16:43:26 by Robert Lounsberry
  • voted for this Item (Like)
    Posted 2012-08-23 23:42:47 by Freebie
  • voted for this Item (Like)
    Been Using this for quite some time. :)
    Posted 2012-02-09 12:47:21 by Bijay Rungta
  • voted for this Item (Like)
    I like the good IM integration (you can quickly see current connected users with the IM statuses which is better than IM messages found in Zopim)
    Posted 2011-03-09 09:14:25 by Seralo
  • voted for this Item (Like)
    :-)
    Posted 2011-03-07 18:54:49 by bcx
  • voted for this Item (Like)
    Posted 2011-03-07 09:58:06 by Alexis

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