Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.
|Trial and Prices||All paid plans come with 14 day free trial.
|Desktop Applications||Yes through IM clients|
|Native mobile application||No No native app, but any Jabber/XMPP app will work|
|Works for customers on mobile devices?||Yes|
|Offline messages||Yes Messages sent to an email address(es) or into a CRM.|
|Cobrowsing||Yes push webpages|
|Visual customization||Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee|
|Visitor details||Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users|
|Predefined responses||Yes Using 3rd Party Macros|
|Transfer to another operator||Yes type !transfer command to transfer to all available operators, transcript link shows to new operator|
|Proactive chat triggers||Yes Fully customizable rule-based triggers|
|Visitor Monitoring||Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.|
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