Olark

Last update 2013-02-01 01:07:43

Your live chat solution is now a supercharged sales and live help tool! Olark provides clean integration with tools you already know and love so you can actually focus on selling and support. You can see all the activity on your site at once in real-time and proactively chat with your visitors.

If you already have an IM client (even a mobile one on your iPhone, Android, or Blackberry), you're ready to use Olark. Live inside Gmail? You can carry on live chats without leaving the site! Any chat client that supports Jabber/XMPP or Gtalk is perfect for chatting with visitors on your site (like iChat, Adium, Pidgin, imo.im, GTalk, etc)

See the reference side-by-side comparison Live Chat Support Software Comparison

Features
	Olark

Like	6 Likes
Website	http://www.olark.com/
Video tour	http://youtu.be/my-b06LmkN0
Free trial period	Yes Free plan, & all paid plans have 14 days free trial
Pricing plans	*Free Plan* (1 operator with 20 conversations/month) Bronze Plan: 17 dollars/month (1 operator...), Gold Plan: 49 dollars/month (4 operators, SSL security...), Platinum Plan: 129 dollars/month (8 operators, white label, SSL security...) Ultimate Plan: 243 dollars/month (15 operators, SSL security, white label, phone support...)
Launch date	2009-08-01
Web-based Application	Yes
Desktop Applications	Yes through IM clients
Native mobile application	No No native app, but any Jabber/XMPP app will work
Works for customers on mobile devices?	Yes
Chat statistics	Yes
Multi-site	Yes
Multiple operators	Yes
Conversation transcripts	Yes
Offline messages	Yes Messages sent to an email address(es) or into a CRM.
Cobrowsing	Yes push webpages
Visual customization	Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee
Visitor details	Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users
Predefined responses	Yes Using 3rd Party Macros
International support	Yes
Clickpath Tracker	Yes
Transfer to another operator	Yes type !transfer command to transfer to all available operators, transcript link shows to new operator
Custom extensions	Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs
Proactive chat triggers	Yes Fully customizable rule-based triggers
Visitor Monitoring	Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.
Video chat	No
Remote screenshot	No
API	Yes http://www.olark.com/docs
Social Networks
Website	http://www.olark.com/
Twitter	http://www.twitter.com/olark
Facebook	https://www.facebook.com/olarkchat

Olark

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Live Chat Support Software Comparison

Comments

voted for this Item (Like)
This service should be much higher on the list. They provide great info on your customers, and work really well with Adium on the Mac. Top notch customer service as well.
Posted 2013-03-21 16:43:26 by Robert Lounsberry
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Posted 2012-08-23 23:42:47 by Freebie
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Been Using this for quite some time. :)
Posted 2012-02-09 12:47:21 by Bijay Rungta
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I like the good IM integration (you can quickly see current connected users with the IM statuses which is better than IM messages found in Zopim)
Posted 2011-03-09 09:14:25 by Seralo
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:-)
Posted 2011-03-07 18:54:49 by bcx
voted for this Item (Like)
Posted 2011-03-07 09:58:06 by Alexis