Userlike

Business > Enterprises > Livechat
2016-05-09 22:30:17

Live chat for website and mobile support. Be there when your customers need you the most – when they’re browsing on your website.

Your customers could be anywhere, which is why Userlike works great on any device. Whether they are browsing from their desktop, chilling on the couch with their tablet, or sitting on the bus with their smartphone – Userlike guarantees an optimal live chat experience.

Help your customers when it matters, where it matters.

Live Chat Software Comparison
Userlike
Websitehttp://www.userlike.com/
Like 105
Video tourhttps://www.youtube.com/watch?v=ZCwGo2CzbuQ
Free trial periodYes 14 days - no credit card required - Free plan available
Pricing plans

After the free trial period, users can subscribe for the following products:

  • Free Plan: 1 operator; 1 chat widget; unlimited chats
  • Userlike Team (€29/month): 3 operators; 3 chat widgets; unlimited history; integrations; basic customization
  • Userlike Corporate (€79/month) : 5 operators; 5 chat widgets; analytics; WhatsApp Connect; full customization;
  • Userlike Business (€199/month) : 10 operators; 10 chat widgets; phone support; API; white label;
  • Userlike Custom: Ask for quote
Launch date2012-03-01
Features
Web-based ApplicationYes
IM (Google Talk, Jabber...) integrationYes Jabber compatible
Desktop ApplicationsYes Compatible with instant messengers for Windows and Mac
Native mobile applicationYes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)
Works for customers on mobile devices?Yes Optimized for mobile devices (smartphone & tablet)
Chat statisticsYes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API
Multi-siteYes Deploys single or multiple widget per site by group, type of support or user behavior.
Multiple operatorsYes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.
Conversation transcriptsYes Transcripts are stored within message center and can be retrieved anytime, downloaded or automatically sent to CRM.
Offline messagesYes Yes
CobrowsingYes Guide your visitor to any page- Push webpages
Visual customizationYes Fully customizable and text customization
Visitor detailsYes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.
Predefined responsesYes Very easy to create and use with shortcuts. Can be gathered in groups
International supportYes Support in English, German, Dutch, Portuguese
Clickpath TrackerYes See at what url your chat partners are and how they navigate over your site.
Transfer to another operatorYes Chat including chats can be forwarded to other operators, including the user details. Easy transfer by command.
Custom extensionsYes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github and many more.
Proactive chat triggersYes Fully Customizable
Visitor MonitoringYes Available while user is connected
Video chatNo
Remote screenshotYes
APIYes Open API, Javascript API, and remote API to set up advanced chat behavior.
Social Networks
Websitehttp://www.userlike.com/
Twitterhttps://twitter.com/userlike
Facebookhttp://facebook.com/userlike
  • 2013-01-31 22:44:43
    2016-05-09 22:30:17
  • Livechat
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

Comments

  • voted for this Item (Like)
    Good support and start up friendly!
    Posted 2016-11-21 15:43:44 by salesheads
  • voted for this Item (Like)
    Posted 2016-10-24 16:34:00 by Dennis Borries
  • voted for this Item (Like)
    Awesome service!
    Posted 2016-10-24 13:57:55 by aleeda
  • voted for this Item (Like)
    Best soliution for website and mobile support. Great chat, informative and user friendly backend, easy integration and multichannel including social media.
    Posted 2016-09-28 21:36:46 by ExpertAgent
  • voted for this Item (Like)
    Posted 2016-09-26 12:12:47 by Marie-Luise Berrang
  • voted for this Item (Like)
    very nice tool! recommend.
    Posted 2016-09-26 12:03:14 by Wolfgang Stöger
  • voted for this Item (Like)
    Best chat - 12 months free for start-ups!
    Posted 2016-08-15 09:18:25 by Sapaso - Paul
  • voted for this Item (Like)
    Posted 2016-08-05 18:57:31 by agent contenu
  • voted for this Item (Like)
    Posted 2016-08-05 18:29:22 by Guillaume
  • voted for this Item (Like)
    USERLIKE est un accès rapide et facile au clavardage nécessaire à mes questions de santé. Grâce à eux j'ai toujours pu discuter avec qui j'avais besoin, et c'est sécurisé pas mal.
    Français Posted 2016-08-05 17:24:36 by Peache
  • voted for this Item (Like)
    Userfriendly chat that works well!
    Posted 2016-08-05 17:02:15 by ChargéProj
  • voted for this Item (Like)
    Userlike ist die beste Livechat Software die ich kenne. Ich kann es nur weitermpfehlen
    Posted 2016-07-04 11:57:42 by Christina Bertsch
  • voted for this Item (Like)
    For those serious about customer support
    Posted 2016-06-30 18:41:23 by Ayce
  • voted for this Item (Like)
    Posted 2016-06-13 12:19:48 by Muhammad Sumon Molla Selim
  • voted for this Item (Like)
    great software, great support if you have any questions.
    Posted 2016-06-03 14:13:43 by max
  • voted for this Item (Like)
    Great chat application!
    Posted 2016-05-04 15:57:24 by mm00
  • voted for this Item (Like)
    They have 12 month period for startapers, and very very power full functionality! Very nice customer service. Very nice design. It is really best choice for my small business in Ukraine.
    Posted 2016-05-02 10:21:52 by Eugene Fedorov
  • voted for this Item (Like)
    After checking several others, we decided to go for UserLike - The best software possible!
    Posted 2016-04-12 15:39:47 by Lena Loo
  • voted for this Item (Like)
    Posted 2016-04-09 17:14:43 by Hendrik Klingler
  • voted for this Item (Like)
    Userlike is the best live-chat software!
    Posted 2016-03-04 21:11:46 by Semel
  • voted for this Item (Like)
    Great service !
    Posted 2016-01-26 21:04:46 by ber
  • voted for this Item (Like)
    Very easy integration
    Français Posted 2016-01-26 11:20:36 by Claire
  • Best Chat ever: great design, easy to use, lots of functions!
    Posted 2015-12-17 17:09:21 by Charly
  • voted for this Item (Like)
    Great integration with Mixpanel and slack
    Posted 2015-12-16 16:18:30 by Ben
  • voted for this Item (Like)
    Posted 2015-10-28 11:28:53 by chrismouf
  • voted for this Item (Like)
    Great Service - Fantastic Company!
    Posted 2015-10-28 09:04:14 by jimmybeam
  • voted for this Item (Like)
    Awesome
    Posted 2015-10-28 08:25:42 by Felix Stäritz
  • voted for this Item (Like)
    easy setup. very flexible design. lot's of integrations
    Posted 2015-10-28 00:02:11 by moere
  • voted for this Item (Like)
    best chat ever !
    Posted 2015-10-26 17:03:29 by celipeaj
  • voted for this Item (Like)
    best chat support you can find!!
    Posted 2015-10-07 16:19:25 by Elisabeth Fritz
  • voted for this Item (Like)
    nice
    Posted 2015-09-22 14:03:05 by Eric-Jan Krausch
  • voted for this Item (Like)
    We use Userlike for lead gen purposes and we are very happy with the results!
    Posted 2015-08-19 09:09:54 by Ana
  • voted for this Item (Like)
    Great service!
    Posted 2015-08-05 16:30:52 by Michaela Fraundorfer
  • voted for this Item (Like)
    Great!
    Posted 2015-07-02 11:23:40 by Lisi
  • voted for this Item (Like)
    nice
    Posted 2015-07-02 10:48:33 by Susanne
  • voted for this Item (Like)
    Nice!!
    Posted 2015-07-02 10:36:29 by ROES
  • voted for this Item (Like)
    best live chat solution
    Posted 2015-05-28 18:06:17 by Foodfeasta
  • voted for this Item (Like)
    We're using it and like it.
    Posted 2015-05-13 18:00:18 by mdpsb
  • voted for this Item (Like)
    Supper Plugin lange gesucht einfach das BESTE
    Posted 2015-05-13 11:36:10 by Michael Geretschläger
  • voted for this Item (Like)
    Awesome awesome product! Great customer service too.
    Posted 2015-04-21 12:01:01 by Niral JP
  • voted for this Item (Like)
    best live chat solution
    Posted 2015-04-17 21:20:12 by David Renault
  • voted for this Item (Like)
    There are a lot of chat solutions in the market. You are free to try them all, but, one things for sure, there's nothing better than Userlike out there, just none. Userlike's features are awesome esp the integrations. Excellent Customer Journey will only be powered by Userlike.
    Posted 2015-04-02 07:23:41 by Jac
  • voted for this Item (Like)
    its really fun to use userlike and reach your customers. or even future employees.
    Posted 2015-03-03 06:56:05 by Manuel Appold
  • voted for this Item (Like)
    Posted 2015-03-02 20:31:54 by kulinado
  • voted for this Item (Like)
    Awesome
    Posted 2015-02-05 09:35:08 by maxinnos
  • voted for this Item (Like)
    Parfaite & Satisfaite like this
    Posted 2015-02-04 14:57:36 by Jul
  • voted for this Item (Like)
    Posted 2015-02-04 14:49:12 by Alexia
  • voted for this Item (Like)
    Posted 2015-02-02 12:50:41 by markus
  • voted for this Item (Like)
    top
    Posted 2015-01-14 15:14:43 by Schmuckladen.de
  • voted for this Item (Like)
    best live chat solution
    Posted 2015-01-06 17:40:26 by RR
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