LiveAgent

Business > Enterprises > Livechat
2016-08-15 10:56:04

LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.

Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.

Key LiveAgent features:

  • Live chat
  • Ticketing
  • Video calls
  • Call center
  • Knowledge base
  • Facebook integration
  • Twitter integration
  • Rules
  • SLA
Live Chat Software Comparison
LiveAgent
Websitehttp://www.ladesk.com/
Like 3
Video tourhttps://www.youtube.com/watch?v=kQlD4yvMcLU
Free trial periodYes Trial for 14 days, no credit card required.
Pricing plans

No limits of concurrent chats.

  • Ticket Plan: $9/month per agent
  • Ticket+Chat Plan: $14/month per agent
  • All-inclusive Plan: $19/month per agent
Launch date2007-07-01
Features
Web-based ApplicationYes Available on all known up-to-date browsers.
IM (Google Talk, Jabber...) integration
Desktop Applications
Native mobile applicationYes Mobile apps for iOS and Android devices.
Works for customers on mobile devices?Yes Yes.
Chat statisticsYes Comprehensive detailed reports available.
Multi-siteYes Unlimited
Multiple operatorsYes Yes.
Conversation transcriptsYes Yes.
Offline messagesYes Offline messages are saved as tickets.
Cobrowsing
Visual customizationYes CSS, image upload...
Visitor detailsYes Geolocation, IP address, referrer links, browser type, language.
Predefined responsesYes Yes.
International supportYes 39 Languages
Clickpath TrackerYes Yes.
Transfer to another operatorYes Yes.
Custom extensionsYes Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook...
Proactive chat triggersYes Yes.
Visitor MonitoringYes Yes.
Video chatYes Yes.
Remote screenshot
APIYes Open API available.
Social Networks
Websitehttp://www.ladesk.com/
Twitterhttps://twitter.com/#!/liveagentpro
Facebookhttps://www.facebook.com/LiveAgent
  • 2013-06-04 01:21:44
    2016-08-15 10:56:04
  • Livechat
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

Comments

  • voted for this Item (Like)
    Posted 2016-09-26 12:13:04 by Marie-Luise Berrang
  • voted for this Item (Like)
    Perfect Live Chat Software. Love the customer service too ;)
    Posted 2016-08-15 10:56:32 by David Cacik
  • voted for this Item (Like)
    Posted 2016-08-15 10:40:01 by ladesk

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