LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.
Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.
Key LiveAgent features:
Name | LiveAgent |
|---|---|
| Website | liveagent.com |
| Video |  |
| Free trial period | Yes Trial for 14 days, no credit card required. |
| Pricing plans | No limits of concurrent chats.
|
| Launch date | Jul. 1st 2007 |
| Features | |
| Web-based Application | Yes Available on all known up-to-date browsers. |
| IM (Google Talk, Jabber...) integration | |
| Desktop Applications | |
| Native mobile application | Yes Mobile apps for iOS and Android devices. |
| Works for customers on mobile devices? | Yes Yes. |
| Chat statistics | Yes Comprehensive detailed reports available. |
| Multi-site | Yes Unlimited |
| Multiple operators | Yes Yes. |
| Conversation transcripts | Yes Yes. |
| Offline messages | Yes Offline messages are saved as tickets. |
| Cobrowsing | |
| Visual customization | Yes CSS, image upload... |
| Visitor details | Yes Geolocation, IP address, referrer links, browser type, language. |
| Predefined responses | Yes Yes. |
| International support | Yes 39 Languages |
| Clickpath Tracker | Yes Yes. |
| Transfer to another operator | Yes Yes. |
| Custom extensions | Yes Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... |
| Proactive chat triggers | Yes Yes. |
| Visitor Monitoring | Yes Yes. |
| Video chat | Yes Yes. |
| Remote screenshot | |
| API | Yes Open API available. |
| Social Networks | |
| X (Twitter) | @liveagent |
| facebook.com/... | |
| Website | liveagent.com |
User reviews and comments
Perfect Live Chat Software. Love the customer service too ;)