LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.
Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.
Key LiveAgent features:
LiveAgent | |
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Website | http://www.ladesk.com/ |
Like | |
Video tour | https://www.youtube.com/watch?v=kQlD4yvMcLU |
Free trial period | Yes Trial for 14 days, no credit card required. |
Pricing plans | No limits of concurrent chats.
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Launch date | 2007-07-01 |
Features | |
Web-based Application | Yes Available on all known up-to-date browsers. |
IM (Google Talk, Jabber...) integration | |
Desktop Applications | |
Native mobile application | Yes Mobile apps for iOS and Android devices. |
Works for customers on mobile devices? | Yes Yes. |
Chat statistics | Yes Comprehensive detailed reports available. |
Multi-site | Yes Unlimited |
Multiple operators | Yes Yes. |
Conversation transcripts | Yes Yes. |
Offline messages | Yes Offline messages are saved as tickets. |
Cobrowsing | |
Visual customization | Yes CSS, image upload... |
Visitor details | Yes Geolocation, IP address, referrer links, browser type, language. |
Predefined responses | Yes Yes. |
International support | Yes 39 Languages |
Clickpath Tracker | Yes Yes. |
Transfer to another operator | Yes Yes. |
Custom extensions | Yes Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... |
Proactive chat triggers | Yes Yes. |
Visitor Monitoring | Yes Yes. |
Video chat | Yes Yes. |
Remote screenshot | |
API | Yes Open API available. |
Social Networks | |
Website | http://www.ladesk.com/ |
https://twitter.com/#!/liveagentpro | |
https://www.facebook.com/LiveAgent |
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