Collaborative comparison engine
iAdvize is a leading live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:
- Live chat software: Click to Chat, Click to Call, Click to Video
- Behavioural targeting engine
- Customised Graphic Design
- Multilingual support
- [New 2015] Live Community Chat
Reactive and proactive chat invitations can help visitors complete their order which will increase conversion rates and improve customer satisfaction. With iAdvize, your agents can interact with 6 visitors simultaneously and see their website movements in real-time. This cloud-based solution has a strong behavioural targeting engine which means companies can chat with visitors in specific situations, those in the checkout funnel for example. It also provides sophisticated reports about live chat customer satisfaction, turnover generated thanks to live chat and missed contact opportunities.
More information : http://www.iadvize.com/en/features/ | |
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| Like | |
| Website | http://www.iadvize.com/en |
| Video tour | http://youtu.be/u0gxq6Gu5uE |
| Trial and Prices | http://www.iadvize.com/en/features/ iAdvize is a leading live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:
Reactive and proactive chat invitations can help visitors complete their order which will increase conversion rates and improve customer satisfaction. With iAdvize, your agents can interact with 6 visitors simultaneously and see their website movements in real-time. This cloud-based solution has a strong behavioural targeting engine which means companies can chat with visitors in specific situations, those in the checkout funnel for example. It also provides sophisticated reports about live chat customer satisfaction, turnover generated thanks to live chat and missed contact opportunities. More information : http://www.iadvize.com/en/features/
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| Launch date | 2010-01-08 |
| Features | |
| Web-based Application | Yes PHP Web application |
| Offline messages | Yes |
| Native mobile application | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. |
| Works for customers on mobile devices? | Yes https://www.iadvize.com/fr/wp-content/themes/iadvize/layoutImg/fr_FR/screenshots/accueil/screen-accueil-1.jpg |
| Visitor Monitoring | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser |
| Chat statistics | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics |
| Multi-site | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site |
| Multiple operators | Yes Unlimited from the Pro plan |
| Conversation transcripts | Yes Unlimited from the Pro plan |
| Proactive chat triggers | Yes |
| Visual customization | Yes Graphic design customisation: interface to customize the chat window as you want |
| Visitor details | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site |
| Predefined responses | Yes |
| International support | Yes Multilingual support: French, English, Spanish and German. |
| Clickpath Tracker | Yes |
| API | Yes Free API |
| Transfer to another operator | Yes |
| Custom extensions | Yes API: Salesforce, Zendesk... |
| Cobrowsing | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser |
| Video chat | Yes Give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not. |
| Remote screenshot | |
| Desktop Applications | |
| Social Networks | |
| Website | http://www.iadvize.com/en |
| http://twitter.com/iadvize | |
| http://www.facebook.com/iadvize.france |
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