iAdvize

Business > Enterprises > Livechat
2017-09-14 21:35:52
iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: http://landing.iadvize.com/en/video
Olark vs Zopim (online live chat support software)
Websitehttp://www.iadvize.com/en/
Number of paid customers
Live chat widget
Trial and Prices

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : http://www.iadvize.com/en/community/
  • [New 2015] Social Customer service solution: http://www.iadvize.com/en/social/

More features: http://www.iadvize.com/en/features/
Launch date2010-01-08
Video tourhttp://www.youtube.com/watch?v=CcWJemQWSkE
Features
Chat statisticsYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics
Multi-siteYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site
Multiple operatorsYes Unlimited
Conversation transcriptsYes Unlimited
Visitor detailsYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site
Visitor MonitoringYes You can see their actions in real-time. If necessary, your can take control of the visitor's browser
Offline messagesYes
Predefined responsesYes Canned responses plus smart answers that are automatically generated.
Visual customizationYes Graphic design customisation: interface to customize the chat window as you want
International supportYes Multilingual support: French, English, Spanish and German.
Clickpath TrackerYes
Transfer to another operatorYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.
Custom extensionsYes API: Salesforce, Zendesk...
Proactive chat triggersYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.
Native mobile applicationYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.
CobrowsingYes You can see their actions in real-time. If necessary, your can take control of the visitor's browser
Video chatYes Human support via video chat. The user can decide whether they are visible or not.
Remote screenshot
APIYes Free API
Affiliate / Credit ProgramYes 50% of 1st purchase and 10% of monthly subscription
Social Networks
Websitehttp://www.iadvize.com/en/
Twitterhttp://twitter.com/iadvize
Like 31
  • 2011-01-06 14:19:01
    2017-09-14 21:35:52
  • Livechat
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

Comments

  • voted for this Item (Like)
    Posted 2017-07-17 09:39:22 by TimC
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    Posted 2017-07-12 11:16:28 by beazab
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    Posted 2017-07-11 07:33:26 by JOGUERIN
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    Posted 2017-07-10 14:22:45 by Rockwave
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    Posted 2017-07-05 11:13:10 by sophie
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    Posted 2017-07-05 09:40:54 by Fab
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    Posted 2017-07-05 09:32:38 by alexandret
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    Posted 2017-07-05 09:31:10 by Manu
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    Posted 2017-07-05 09:17:02 by MesNews
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    Really complete solution
    Posted 2017-07-05 09:16:51 by Marco
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    Perfect tool for lead generations !
    Posted 2017-07-05 09:09:01 by Maxime
  • voted for this Item (Like)
    Posted 2017-07-05 08:39:13 by Antoineolivier
  • voted for this Item (Like)
    Posted 2017-06-20 17:03:30 by Caroline
  • voted for this Item (Like)
    Posted 2016-06-28 09:46:03 by Arte
  • suggested to set Name to live chat
    Posted 2015-06-01 13:03:51 by shimona
  • suggested to set Name to iAdvize Click to Community
    Posted 2015-05-27 14:49:01 by iAdvize UK
  • voted for this Item (Like)
    Posted 2014-11-24 14:14:24 by davidp
  • voted for this Item (Like)
    definitely the best solution
    Posted 2012-11-18 13:33:35 by mouvy
  • voted for this Item (Like)
    Posted 2012-10-24 11:11:29 by Nesslie Remy
  • voted for this Item (Like)
    Posted 2012-05-16 11:47:00 by Massimo De Massimo
  • voted for this Item (Like)
    une aide indispensable
    Français Posted 2012-02-11 08:40:52 by lejoker
  • voted for this Item (Like)
    The best ever.
    Posted 2012-02-10 19:24:01 by ro
  • voted for this Item (Like)
    Posted 2012-02-08 17:51:42 by François
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    Posted 2012-02-08 09:48:27 by Kiltran
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    Posted 2012-02-08 09:26:31 by ASU
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    Posted 2012-02-08 09:20:37 by Daphné
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    Posted 2011-03-24 08:31:55 by remichaumeil
  • voted for this Item (Like)
    Posted 2011-03-20 18:05:16 by edern
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    Posted 2011-03-14 10:36:39 by Vincent Genillion
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    Posted 2011-03-08 09:58:40 by Jonathan Gueron
  • voted for this Item (Like)
    The Best !
    Posted 2011-03-07 10:56:01 by MaximeBaumard
  • voted for this Item (Like)
    Simply the best
    Posted 2011-03-07 10:28:04 by FGRibreau
  • voted for this Item (Like)
    The best one.
    Posted 2011-03-07 10:12:47 by Ludovic Simon

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