iAdvize

Business > Enterprises > Livechat
2013-11-28 11:57:53

iAdvize is a user-friendly live chat support solution which enables companies to interact in real-time with their online visitors. Reactive and proactive chat invitations can help visitors complete their order which will increase conversion rates and improve customer satisfaction. With iAdvize, your agents can interact with 6 visitors simultaneously and see their website movements in real-time. This cloud-based solution has a strong behavioural targeting engine which means companies can chat with visitors in specific situations, those in the checkout funnel for example. It also provides sophisticated reports about live chat customer satisfaction, turnover generated thanks to live chat and missed contact opportunities.

Live Chat Software Comparison
iAdvize
Websitehttp://www.iadvize.com/en
Video tourhttp://vimeo.com/26151545
Free trial periodYes 14 - day free trial
Pricing plansCoupon code of 50% discount for the first month: REDUC50%
  • Small Business: $29.90 dollars/month (1 agent, 50 000 pages views/month)
  • Standard Plan: $89.90 dollars/month (3 agents, 500000 pagesviews/month..)
Launch date2010
Features
Web-based ApplicationYes
IM (Google Talk, Jabber...) integration
Desktop Applications
Native mobile applicationNo (any Google Talk client & XMPP Client)
Works for customers on mobile devices?Yes
Chat statisticsYes Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics
Multi-siteYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site
Multiple operatorsYes Unlimited from the Pro plan
Conversation transcriptsYes
Offline messagesYes
CobrowsingYes
Visual customizationYes interface to customize the chat window as you want
Visitor detailsYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site
Predefined responsesYes
International supportYes
Clickpath TrackerYes
Transfer to another operatorYes
Custom extensionsYes API
Proactive chat triggersYes
Visitor MonitoringYes
Video chatYes
Remote screenshot
APIYes
Social Networks
Like 16
Websitehttp://www.iadvize.com/en
Twitterhttp://twitter.com/iadvize
Facebook
  • 2011-01-06 14:19:01
    2013-11-28 11:57:53
  • Livechat
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

Comments

  • voted for this Item (Like)
    definitely the best solution
    Posted 2012-11-18 13:33:35 by mouvy
  • voted for this Item (Like)
    Posted 2012-10-24 11:11:29 by Nesslie Remy
  • voted for this Item (Like)
    Posted 2012-05-16 11:47:00 by Massimo De Massimo
  • voted for this Item (Like)
    une aide indispensable
    Français Posted 2012-02-11 08:40:52 by lejoker
  • voted for this Item (Like)
    The best ever.
    Posted 2012-02-10 19:24:01 by ro
  • voted for this Item (Like)
    Posted 2012-02-08 17:51:42 by François
  • voted for this Item (Like)
    Posted 2012-02-08 09:48:27 by Kiltran
  • voted for this Item (Like)
    Posted 2012-02-08 09:26:31 by ASU
  • voted for this Item (Like)
    Posted 2012-02-08 09:20:37 by Daphné
  • voted for this Item (Like)
    Posted 2011-03-24 08:31:55 by remichaumeil
  • voted for this Item (Like)
    Posted 2011-03-20 18:05:16 by edern
  • voted for this Item (Like)
    Posted 2011-03-14 10:36:39 by Vincent Genillion
  • voted for this Item (Like)
    Posted 2011-03-08 09:58:40 by Jonathan Gueron
  • voted for this Item (Like)
    The Best !
    Posted 2011-03-07 10:56:01 by MaximeBaumard
  • voted for this Item (Like)
    Simply the best
    Posted 2011-03-07 10:28:04 by FGRibreau
  • voted for this Item (Like)
    The best one.
    Posted 2011-03-07 10:12:47 by Ludovic Simon

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