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iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts.
More features: http://landing.iadvize.com/en/video
More features: http://landing.iadvize.com/en/video
| iAdvize | |
|---|---|
| Website | http://landing.iadvize.com/en/ |
| Like | |
| Video tour | http://www.youtube.com/watch?v=CcWJemQWSkE |
| Free trial period | Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/ |
| Pricing plans | |
| Launch date | 2010-01-08 |
| Features | |
| Web-based Application | Yes PHP Web application |
| IM (Google Talk, Jabber...) integration | |
| Desktop Applications | Yes Available on every computer through a internet navigator |
| Native mobile application | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. |
| Works for customers on mobile devices? | Yes yes - optimised for mobile devices |
| Chat statistics | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics |
| Multi-site | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site |
| Multiple operators | Yes Unlimited |
| Conversation transcripts | Yes Unlimited |
| Offline messages | Yes |
| Cobrowsing | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser |
| Visual customization | Yes Graphic design customisation: interface to customize the chat window as you want |
| Visitor details | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site |
| Predefined responses | Yes Canned responses plus smart answers that are automatically generated. |
| International support | Yes Multilingual support: French, English, Spanish and German. |
| Clickpath Tracker | Yes |
| Transfer to another operator | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. |
| Custom extensions | Yes API: Salesforce, Zendesk... |
| Proactive chat triggers | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. |
| Visitor Monitoring | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser |
| Video chat | Yes Human support via video chat. The user can decide whether they are visible or not. |
| Remote screenshot | |
| API | Yes Free API |
| Social Networks | |
| Website | http://landing.iadvize.com/en/ |
| http://twitter.com/iadvize | |
| http://www.facebook.com/iadvize.france |
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