Collaborative comparison engine
iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts.
More features: http://landing.iadvize.com/en/video
More features: http://landing.iadvize.com/en/video
| |
|---|---|
| Website | http://www.iadvize.com/en/ |
| Number of paid customers | |
| Live chat widget | |
| Trial and Prices | iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:
More features: http://www.iadvize.com/en/features/ |
| Launch date | 2010-01-08 |
| Video tour | http://www.youtube.com/watch?v=CcWJemQWSkE |
| Features | |
| Chat statistics | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics |
| Multi-site | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site |
| Multiple operators | Yes Unlimited |
| Conversation transcripts | Yes Unlimited |
| Visitor details | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site |
| Visitor Monitoring | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser |
| Offline messages | Yes |
| Predefined responses | Yes Canned responses plus smart answers that are automatically generated. |
| Visual customization | Yes Graphic design customisation: interface to customize the chat window as you want |
| International support | Yes Multilingual support: French, English, Spanish and German. |
| Clickpath Tracker | Yes |
| Transfer to another operator | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. |
| Custom extensions | Yes API: Salesforce, Zendesk... |
| Proactive chat triggers | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. |
| Native mobile application | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. |
| Cobrowsing | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser |
| Video chat | Yes Human support via video chat. The user can decide whether they are visible or not. |
| Remote screenshot | |
| API | Yes Free API |
| Affiliate / Credit Program | Yes 50% of 1st purchase and 10% of monthly subscription |
| Social Networks | |
| Website | http://www.iadvize.com/en/ |
| http://twitter.com/iadvize | |
| Like |
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