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VideoDesk is a leading SaaS company that helps businesses bring the in-store human dimension into their online customer sales and support experience. This revolutionary technology, adopted by successful brands across the globe, uses live text and video chat, live video product demos, co-browse and document share, to help engage consumers and personalize the purchase path. All over the world, online shoppers appreciate and value the immediacy of live support (less than 15 seconds to reach an associate), and appreciate personalized face to face interaction when they are making a decision. For businesses, reduced cart abandonment rates, more frequent upselling opportunities and higher revenues are the principal advantages of the VideoDesk solution. Brands that understand the power of real time human interaction are trailblazing the online support experience with VideoDesk live chat.
| VideoDesk | |
|---|---|
| Website | http://www.videodesk.com |
| Live chat widget | |
| Free trial period | Yes Pilot trial available |
| Number of paid customers | |
| Pricing plans |
|
| Screenshot | |
| Video tour | |
| Launch date | 2012-09-01 |
| Features | |
| Web-based Application | Yes |
| IM (Google Talk, Jabber...) integration | No |
| Desktop Applications | No |
| Native mobile application | No No native mobile app but mobile video chat SDK available for native Android app integration |
| Works for customers on mobile devices? | Yes Mobile video chat SDK available. Works on most mobile and tablet devices |
| Chat statistics | Yes Detailed chat statistics, live monitoring, customer feedback reports + Google analytics integration. |
| Multi-site | Yes |
| Multiple operators | Yes |
| Conversation transcripts | Yes |
| Offline messages | Yes Offline behavior options: Chat window hidden / Text message displayed / Message form displayed with email sent to agent of choice |
| Cobrowsing | Yes Two modes available: control mode and highlight mode. See the exact pages your visitors are viewing and guide them personally around your website + highlight items of interest |
| Visual customization | Yes Fully customizable interface: graphic design, texts, logo, action buttons |
| Visitor details | Yes Standard data: browsing times, current and past pages, number of previous calls, browser, OS platform, name, email, phone number, number of previous calls, geo-location + custom data with data API |
| Predefined responses | Yes Canned messages gathered by language |
| International support | Yes Multiple languages supported (English, French, German, Spanish, Portuguese, Chinese, Japanese...) |
| Clickpath Tracker | Yes Webuser path: number of pages visited, browsing time, navigation path |
| Transfer to another operator | Yes |
| Custom extensions | Yes Quick integration with PrestaShop, WordPress and Drupal, CRM integration... |
| Proactive chat triggers | Yes Customizable rule-based chat triggers |
| Visitor Monitoring | Yes Number of visitors displayed in real-time |
| Video chat | Yes High quality WebRTC video chat with built-in Flash fallback. Call recording available. |
| Remote screenshot | No No but remote screen-share, co-browsing and content-share available |
| API | Yes Data flow API / UI API / Mobile chat SDK |
| Social Networks | |
| Like | |
| Website | http://www.videodesk.com |
| https://twitter.com/videodesk_en | |
| https://www.facebook.com/VideoDesk |
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