VideoDesk

Business > Enterprises > Livechat
2015-10-13 17:01:39

VideoDesk is a leading SaaS company that helps businesses bring the in-store human dimension into their online customer sales and support experience. This revolutionary technology, adopted by successful brands across the globe, uses live text and video chat, live video product demos, co-browse and document share, to help engage consumers and personalize the purchase path. All over the world, online shoppers appreciate and value the immediacy of live support (less than 15 seconds to reach an associate), and appreciate personalized face to face interaction when they are making a decision. For businesses, reduced cart abandonment rates, more frequent upselling opportunities and higher revenues are the principal advantages of the VideoDesk solution. Brands that understand the power of real time human interaction are trailblazing the online support experience with VideoDesk live chat.

Solutions de support par chat en Francais
VideoDesk
Websitehttp://www.videodesk.com
Video tour
Free trial periodYes Pilot trial available
Pricing plans
  • Customized quote: fully customized platform with choice of features and options.
Launch date2012-09-01
Features
Web-based ApplicationYes
IM (Google Talk, Jabber...) integrationNo
Desktop ApplicationsNo
Native mobile applicationNo No native mobile app but mobile video chat SDK available for native Android app integration
Works for customers on mobile devices?Yes Mobile video chat SDK available. Works on most mobile and tablet devices
Chat statisticsYes Detailed chat statistics, live monitoring, customer feedback reports + Google analytics integration.
Multi-siteYes
Multiple operatorsYes
Conversation transcriptsYes
Offline messagesYes Offline behavior options: Chat window hidden / Text message displayed / Message form displayed with email sent to agent of choice
CobrowsingYes Two modes available: control mode and highlight mode. See the exact pages your visitors are viewing and guide them personally around your website + highlight items of interest
Visual customizationYes Fully customizable interface: graphic design, texts, logo, action buttons
Visitor detailsYes Standard data: browsing times, current and past pages, number of previous calls, browser, OS platform, name, email, phone number, number of previous calls, geo-location + custom data with data API
Predefined responsesYes Canned messages gathered by language
International supportYes Multiple languages supported (English, French, German, Spanish, Portuguese, Chinese, Japanese...)
Clickpath TrackerYes Webuser path: number of pages visited, browsing time, navigation path
Transfer to another operatorYes
Custom extensionsYes Quick integration with PrestaShop, WordPress and Drupal, CRM integration...
Proactive chat triggersYes Customizable rule-based chat triggers
Visitor MonitoringYes Number of visitors displayed in real-time
Video chatYes High quality WebRTC video chat with built-in Flash fallback. Call recording available.
Remote screenshotNo No but remote screen-share, co-browsing and content-share available
APIYes Data flow API / UI API / Mobile chat SDK
Social Networks
Like 10
Websitehttp://www.videodesk.com
Twitterhttps://twitter.com/videodesk_en
Facebookhttps://www.facebook.com/VideoDesk
  • 2013-03-06 14:07:55
    2015-10-13 17:01:39
  • Livechat
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

Comments

  • suggested to set Name to VideoDesk
    Posted 2015-08-26 14:59:34 by Jvideodesk
  • voted for this Item (Like)
    Posted 2015-08-26 14:15:54 by Jvideodesk
  • voted for this Item (Like)
    Posted 2013-10-16 15:20:59 by AmelM
  • voted for this Item (Like)
    Posted 2013-10-08 12:46:45 by CKDO
  • voted for this Item (Like)
    Posted 2013-05-21 09:58:08 by Serge Sahaguian
  • voted for this Item (Like)
    Posted 2013-05-21 09:41:48 by kevinOne
  • voted for this Item (Like)
    You should try it! There is a free package. This worth it!
    Posted 2013-05-20 19:08:08 by Caroline Coutout
  • voted for this Item (Like)
    the best !
    Posted 2013-05-20 18:43:20 by math
  • voted for this Item (Like)
    Posted 2013-05-20 18:40:14 by Jo Elcin
  • voted for this Item (Like)
    Posted 2013-05-20 18:23:17 by charles_la
  • voted for this Item (Like)
    Great product&support
    Posted 2013-03-06 14:20:02 by Gui

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