ClickDesk

Business > Enterprises > Livechat
2016-02-18 14:00:33

ClickDesk is a combo of Live Chat, Voice Chat, Email Help Desk & Social Toolbar.

ClickDesk is the fastest growing live chat and online engagement solutions provider in the industry today. We have added over 75,000 businesses in two years. Since our launch, we have been adding thousands of businesses monthly.

Top live chats platform
ClickDesk
Websitehttp://www.clickdesk.com/
Live chat widget
Free trial periodYes Free plan
Number of paid customers
Pricing plans
Screenshot
Video tourhttp://www.youtube.com/watch?v=4Yiyaz0k8yk
Launch date2011-06-20
Features
Web-based ApplicationYes
IM (Google Talk, Jabber...) integrationYes Google Talk, Skype
Desktop ApplicationsYes Through IM (Gtalk and Skype) on any device ( Mobile, PC, Tablet)
Native mobile applicationYes IM (GTalk/Skype)
Works for customers on mobile devices?Yes
Chat statisticsYes Chat Transcripts:view real-time chat transcripts on the web and download them in Excel sheet format or have them emailed to you periodically. Analytics and Reports:view by charts/lists, analyze by agents/departments & receive reports through email
Multi-siteYes Unlimited domains.
Multiple operatorsYes Multiple operators. Five simultaneous chats at a time for each operator.
Conversation transcriptsYes Chat Transcripts
Offline messagesYes Converted to tickets through built-in helpdesk
CobrowsingYes
Visual customizationYes Full customization - White Label, Language, Themes, Color and Text.
Visitor detailsYes Full name, e-mail, chat history, results, operating system, browser and language, geographic location, company etc.
Predefined responsesYes Shortcut messages - save multiple phrases as shortcuts.
International supportYes
Clickpath TrackerYes
Transfer to another operatorYes Three-way conference between agents and visitors. You can also transfer chats to other agents' mobile or desktop to help close leads or provide stellar support.
Custom extensionsYes One click installable plugins & addons to integrate with all major CRMs & billing systems available.
Proactive chat triggersYes
Visitor MonitoringYes
Video chatNo
Remote screenshotNo
APIYes Available in PRO Plan.
Social Networks
Like 4
Websitehttp://www.clickdesk.com/
Twitterhttps://twitter.com/ClickDesk
Facebookhttps://www.facebook.com/Clickdesk
  • 2012-10-11 13:08:31
    2016-02-18 14:00:33
  • Livechat
    English
  • Public
    Public
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL

Comments

  • voted for this Item (Like)
    have been using it for last 6 months. i have recently upgraded for paid plan. Love this product. very easy to set up and their support is really great. thanks clickdesk
    Posted 2013-07-19 16:11:13 by Mansi
  • voted for this Item (Like)
    I am using clickdesk from last 4 months on my website and its really good. their customer support is great and its easy to set it up.
    Posted 2013-07-19 11:35:53 by Rashid
  • voted for this Item (Like)
    Posted 2013-07-19 09:25:46 by Rahul
  • voted for this Item (Like)
    Posted 2012-10-11 13:19:16 by sudarshan

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