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Historique de Comparatif des meilleurs logiciels de Live chat

Mis à jour 1 jul. 2025 13:05:52

Date de création 6 jan. 2011 14:01:16

Vanina le 1 jul. 2025 13:02:10
Définition
Liste des éléments (17)
LiveChat, Smartsupp, Olark, Formilla, Lime Talk, Provide Support Live Chat, LiveAgent, Tidio, Jivochat, Chatra, chaport, Helpcrunch, Zendesk Chat, ProProfs Chat, Tawk.to, Target First, REVE Chat
Liste des critères (37)
Lien, Image, Site web, Vidéo, Description, Période d'essai gratuite, Tarifs, Date de lancement, Fonctionnalités, Application Web, IM (Google Talk, Jabber...) integration, Applications bureau (desktop), Support Mobile, Fonctionne pour les utilisateurs sur mobile ?, Statistiques du chat, Multi-site, Opérateurs multiples, Transcriptions des conversations, Messages hors ligne, Cobrowsing, Personnalisation de l'apparence, Profil des visiteurs, Réponses pré-enregistrées, Multilingue, Contrôle de la navigation utilisateur, Transfert entre opérateurs, Extensions personnalisées, Discussion proactive, Suivi des visites, Video chat, Capture d'écran à distance, API, Réseaux sociaux, X (Twitter), Facebook, Site web, J'aime
Vanina le 1 jul. 2025 12:52:09
Définition
Liste des éléments (17)
LiveChat, Smartsupp, Olark, Formilla, Lime Talk, Provide Support Live Chat, Target First, LiveAgent, REVE Chat, Tidio, Chatra, chaport, Jivochat, Helpcrunch, Tawk.to, Zendesk Chat, ProProfs Chat
Liste des critères (37)
Lien, Image, Site web, Vidéo, Description, Période d'essai gratuite, Tarifs, Date de lancement, Fonctionnalités, Application Web, IM (Google Talk, Jabber...) integration, Applications bureau (desktop), Support Mobile, Fonctionne pour les utilisateurs sur mobile ?, Statistiques du chat, Multi-site, Opérateurs multiples, Transcriptions des conversations, Messages hors ligne, Cobrowsing, Personnalisation de l'apparence, Profil des visiteurs, Réponses pré-enregistrées, Multilingue, Contrôle de la navigation utilisateur, Transfert entre opérateurs, Extensions personnalisées, Discussion proactive, Suivi des visites, Video chat, Capture d'écran à distance, API, Réseaux sociaux, X (Twitter), Facebook, Site web, J'aime
Vanina le 6 fév. 2024 13:51:43
Description
What is Live Chat Software?

Live chat software is a type of software that allows businesses to communicate with customers in real time through a website or mobile app. Typically, live chat software includes a chat widget that can be easily integrated into a website, allowing customers to initiate a chat with a business representative. The software also includes tools for managing and organizing chat conversations, as well as for analyzing customer feedback and interactions. Live chat is often used for customer support, as it allows businesses to provide immediate assistance to customers with questions or concerns. It can also be used for sales, allowing businesses to answer customer questions and provide information about products or services in real time. Some live chat software also includes features such as customizable chatbots and integration with other business tools or platforms.

Live Chat Software Comparison

This comparison table compares best live chat software. When comparing live chat software, some factors to consider may include pricing, the range of features offered, the ease of use, and the integration options with other tools or platforms. It's important to carefully evaluate your specific needs and requirements in order to choose the right live chat software for your business.
Description (étendue)
How does live chat work?

Live chat software typically requires a website visitor to click on a chat icon or button to initiate a chat. Once initiated, a chat window appears, and the visitor can communicate with a live agent who is managing the chat on the business side.

Why Add Live Chat Support to Your Website? What are the Benefits of Live Chat Software?

There are many benefits to using live chat software for customer communication and support. Some of the main advantages include:
- Improved Customer Satisfaction: Live chat support is one of the fastest ways to address your customers' concerns and answer their questions. It provides a real-time communication channel that can help you resolve issues quickly and efficiently, leading to higher levels of customer satisfaction.
- Increased Sales: With live chat support, you can engage with your website visitors in a more personalized way. This can help you understand their needs and recommend products or services that best meet their requirements. By providing this level of personalized service, you can increase the likelihood of a sale. By providing immediate assistance to customers, live chat can help increase conversions and sales.
- Cost-Effective: Unlike phone support or email support, live chat support doesn't require extensive resources. A single agent can handle multiple chats simultaneously, reducing the need for additional staff. Live chat allows businesses to handle multiple customer conversations at once, making it a more efficient communication channel than phone or email. This can result in significant cost savings for your business.
- Competitive Advantage: Live chat support can be a significant differentiator for your business, especially if your competitors don't offer it. By providing a seamless and convenient support experience, you can set yourself apart from the competition and build customer loyalty.
- Improved Website Metrics: Live chat support can also help you gather valuable insights about your website visitors. By tracking chat transcripts, you can identify common questions, concerns, and issues that customers face. You can then use this data to optimize your website content, improve your products or services, and enhance the overall customer experience.
- Enhanced collaboration: Live chat allows for easy collaboration among team members, allowing for more efficient resolution of customer issues.
In summary, adding live chat support to your website can have numerous benefits for your business. It can improve customer satisfaction, increase sales, reduce costs, give you a competitive advantage, and provide valuable insights into your website visitors.
What Types of Live Chat Software Exist?

There are several types of live chat software available on the market, each with its own unique features and capabilities. Some common types of live chat software include:
- Standalone live chat software: This type of software is specifically designed for live chat and includes all the necessary tools and features for managing customer conversations.
- Integrated live chat software: This type of software is integrated into other customer relationship management (CRM) or business management tools, allowing for seamless integration with other systems.
- Chatbot-based live chat software: This type of software includes customizable chatbots that can handle basic customer inquiries and route more complex conversations to human agents.
- Mobile live chat software: This type of software is specifically designed for use on mobile devices and may include features such as push notifications and in-app messaging.
The type of live chat software that is best for a particular business will depend on the specific needs and requirements of the organization. It's important to carefully evaluate the available options in order to choose the right software for your business.
What are the Common Features of Live Chat Software?

The specific features offered by live chat software can vary depending on the provider and the pricing plan. However, some common features of live chat software include:
- Chat widget: The chat widget is the main interface for live chat and is typically embedded into a website or mobile app. This widget allows customers to initiate a chat with a business representative.
- Conversation management tools: Live chat software often includes tools for managing and organizing chat conversations, such as the ability to assign chats to specific agents and to view past chat history.
- Customizable chatbots: Some live chat software includes the ability to create and customize chatbots, which can handle basic customer inquiries and route more complex conversations to human agents.
- Integration with other tools: Many live chat software options offer integration with other business tools or platforms, such as CRM systems or email marketing tools.
- Analytics and reporting: Live chat software often includes tools for analyzing customer interactions and feedback, which can provide valuable insights for improving the customer experience.
Overall, the features offered by live chat software can greatly enhance the efficiency and effectiveness of customer communication and support. It's important to carefully evaluate the available options in order to choose the right software for your business.
How many chats can an agent handle at once?

The number of chats an agent can handle at once varies depending on the live chat software used and the complexity of the chats. However, most live chat software can handle multiple chats simultaneously, allowing agents to be more efficient.

Is live chat software easy to set up?

Setting up live chat software depends on the software provider and the complexity of the website. However, most live chat software providers offer easy-to-use installation and configuration tools, making the process relatively straightforward.

Can live chat software integrate with other tools?

Yes, live chat software can integrate with other tools such as customer relationship management (CRM) software, email marketing tools, and social media platforms. This integration can help businesses manage their customer interactions more efficiently.

Is live chat software secure?

Most live chat software providers use industry-standard encryption protocols to ensure the security of the chats. However, businesses should choose a reputable provider that meets their security requirements.

Who Uses Live Chat Software?

Live chat software is used by a wide range of businesses and organizations, including small and large companies, e-commerce platforms, customer service departments, and online communities. Live chat is a versatile communication channel that can be used by any business or organization that wants to improve customer communication and support. Some specific examples of businesses and organizations that may use live chat software include:
- E-commerce platforms: Live chat can be used by online retailers to provide immediate assistance to customers with questions or concerns about products, shipping, or returns.
- Customer service departments: Live chat can be used by customer service teams to handle customer inquiries and complaints in real time, improving response times and customer satisfaction.
- Online communities: Live chat can be used by online forums, support groups, or other communities to provide immediate assistance to members and facilitate real-time communication.
How do businesses measure the success of live chat software?

Businesses can measure the success of live chat software by monitoring metrics such as customer satisfaction, chat volume, average response time, and sales conversion rates. This data can help businesses optimize their customer support strategies and improve their website performance.
Overall, live chat software is a valuable tool for any business or organization that wants to improve customer communication and support.
Here is a related comparison about Best ChatBots Software : https://socialcompare.com/en/comparison/chatbot-software-comparison-best-ai-artificial-intelligence-chatbots
Alexis le 22 mai 2023 10:53:51
Définition
Liste des éléments (18)
LiveChat, Smartsupp, Olark, Target First, Paldesk Live Chat, Formilla, Lime Talk, Provide Support Live Chat, LiveAgent, REVE Chat, Tidio, Chatra, chaport, Jivochat, Helpcrunch, Tawk.to, Zendesk Chat, ProProfs Chat
Liste des critères (37)
Lien, Image, Site web, Vidéo, Description, Période d'essai gratuite, Tarifs, Date de lancement, Fonctionnalités, Application Web, IM (Google Talk, Jabber...) integration, Applications bureau (desktop), Support Mobile, Fonctionne pour les utilisateurs sur mobile ?, Statistiques du chat, Multi-site, Opérateurs multiples, Transcriptions des conversations, Messages hors ligne, Cobrowsing, Personnalisation de l'apparence, Profil des visiteurs, Réponses pré-enregistrées, Multilingue, Contrôle de la navigation utilisateur, Transfert entre opérateurs, Extensions personnalisées, Discussion proactive, Suivi des visites, Video chat, Capture d'écran à distance, API, Réseaux sociaux, X (Twitter), Facebook, Site web, J'aime
pierre.targetfirst le 22 mai 2023 09:49:44
Définition
Liste des éléments (18)
Target First, LiveChat, Smartsupp, Olark, Formilla, Lime Talk, Paldesk Live Chat, Provide Support Live Chat, LiveAgent, REVE Chat, Tidio, Chatra, chaport, Jivochat, Helpcrunch, Tawk.to, Zendesk Chat, ProProfs Chat
Liste des critères (37)
Lien, Image, Site web, Vidéo, Description, Période d'essai gratuite, Tarifs, Date de lancement, Fonctionnalités, Application Web, IM (Google Talk, Jabber...) integration, Applications bureau (desktop), Support Mobile, Fonctionne pour les utilisateurs sur mobile ?, Statistiques du chat, Multi-site, Opérateurs multiples, Transcriptions des conversations, Messages hors ligne, Cobrowsing, Personnalisation de l'apparence, Profil des visiteurs, Réponses pré-enregistrées, Multilingue, Contrôle de la navigation utilisateur, Transfert entre opérateurs, Extensions personnalisées, Discussion proactive, Suivi des visites, Video chat, Capture d'écran à distance, API, Réseaux sociaux, X (Twitter), Facebook, Site web, J'aime
Vanina le 27 avr. 2023 14:30:49
Définition
Liste des éléments (17)
LiveChat, Smartsupp, Olark, Formilla, Lime Talk, Paldesk Live Chat, Provide Support Live Chat, LiveAgent, REVE Chat, Tidio, Chatra, chaport, Jivochat, Helpcrunch, Tawk.to, Zendesk Chat, ProProfs Chat
Liste des critères (37)
Lien, Image, Site web, Vidéo, Description, Période d'essai gratuite, Tarifs, Date de lancement, Fonctionnalités, Application Web, IM (Google Talk, Jabber...) integration, Applications bureau (desktop), Support Mobile, Fonctionne pour les utilisateurs sur mobile ?, Statistiques du chat, Multi-site, Opérateurs multiples, Transcriptions des conversations, Messages hors ligne, Cobrowsing, Personnalisation de l'apparence, Profil des visiteurs, Réponses pré-enregistrées, Multilingue, Contrôle de la navigation utilisateur, Transfert entre opérateurs, Extensions personnalisées, Discussion proactive, Suivi des visites, Video chat, Capture d'écran à distance, API, Réseaux sociaux, X (Twitter), Facebook, Site web, J'aime
Vanina le 27 avr. 2023 14:23:19
Définition
Liste des éléments (18)
LiveChat, Smartsupp, Olark, Formilla, Lime Talk, Paldesk Live Chat, Provide Support Live Chat, LiveAgent, REVE Chat, Tidio, Chatra, Botsify, chaport, Jivochat, Helpcrunch, Tawk.to, Zendesk Chat, ProProfs Chat
Liste des critères (37)
Lien, Image, Site web, Vidéo, Description, Période d'essai gratuite, Tarifs, Date de lancement, Fonctionnalités, Application Web, IM (Google Talk, Jabber...) integration, Applications bureau (desktop), Support Mobile, Fonctionne pour les utilisateurs sur mobile ?, Statistiques du chat, Multi-site, Opérateurs multiples, Transcriptions des conversations, Messages hors ligne, Cobrowsing, Personnalisation de l'apparence, Profil des visiteurs, Réponses pré-enregistrées, Multilingue, Contrôle de la navigation utilisateur, Transfert entre opérateurs, Extensions personnalisées, Discussion proactive, Suivi des visites, Video chat, Capture d'écran à distance, API, Réseaux sociaux, X (Twitter), Facebook, Site web, J'aime
Vanina le 27 avr. 2023 14:15:40
Définition
Liste des éléments (17)
LiveChat, Smartsupp, Olark, Formilla, Lime Talk, Paldesk Live Chat, Provide Support Live Chat, LiveAgent, REVE Chat, Tidio, Chatra, Tawk.to, Botsify, ProProfs Chat, chaport, Jivochat, Helpcrunch
Liste des critères (37)
Lien, Image, Site web, Vidéo, Description, Période d'essai gratuite, Tarifs, Date de lancement, Fonctionnalités, Application Web, IM (Google Talk, Jabber...) integration, Applications bureau (desktop), Support Mobile, Fonctionne pour les utilisateurs sur mobile ?, Statistiques du chat, Multi-site, Opérateurs multiples, Transcriptions des conversations, Messages hors ligne, Cobrowsing, Personnalisation de l'apparence, Profil des visiteurs, Réponses pré-enregistrées, Multilingue, Contrôle de la navigation utilisateur, Transfert entre opérateurs, Extensions personnalisées, Discussion proactive, Suivi des visites, Video chat, Capture d'écran à distance, API, Réseaux sociaux, X (Twitter), Facebook, Site web, J'aime
Vanina le 27 avr. 2023 13:23:53
Définition
Liste des éléments (19)
LiveChat, Smartsupp, Olark, Formilla, Lime Talk, Paldesk Live Chat, Provide Support Live Chat, LiveAgent, REVE Chat, SnapEngage, Userlike, Zendesk Chat, Tidio, Chatra, Tawk.to, Botsify, ProProfs Chat, chaport, Jivochat
Liste des critères (37)
Lien, Image, Site web, Vidéo, Description, Période d'essai gratuite, Tarifs, Date de lancement, Fonctionnalités, Application Web, IM (Google Talk, Jabber...) integration, Applications bureau (desktop), Support Mobile, Fonctionne pour les utilisateurs sur mobile ?, Statistiques du chat, Multi-site, Opérateurs multiples, Transcriptions des conversations, Messages hors ligne, Cobrowsing, Personnalisation de l'apparence, Profil des visiteurs, Réponses pré-enregistrées, Multilingue, Contrôle de la navigation utilisateur, Transfert entre opérateurs, Extensions personnalisées, Discussion proactive, Suivi des visites, Video chat, Capture d'écran à distance, API, Réseaux sociaux, X (Twitter), Facebook, Site web, J'aime
Vanina le 8 avr. 2023 21:15:17
Nom
Comparatif des meilleurs logiciels de Live chat
Vanina le 24 mar. 2023 14:27:17
Définition
Liste des éléments (18)
LiveChat, Smartsupp, Olark, Formilla, Lime Talk, Paldesk Live Chat, Provide Support Live Chat, LiveAgent, REVE Chat, SnapEngage, Userlike, Zendesk Chat, Tidio, Chatra, Tawk.to, Botsify, ProProfs Chat, chaport
Liste des critères (37)
Lien, Image, Site web, Vidéo, Description, Période d'essai gratuite, Tarifs, Date de lancement, Fonctionnalités, Application Web, IM (Google Talk, Jabber...) integration, Applications bureau (desktop), Support Mobile, Fonctionne pour les utilisateurs sur mobile ?, Statistiques du chat, Multi-site, Opérateurs multiples, Transcriptions des conversations, Messages hors ligne, Cobrowsing, Personnalisation de l'apparence, Profil des visiteurs, Réponses pré-enregistrées, Multilingue, Contrôle de la navigation utilisateur, Transfert entre opérateurs, Extensions personnalisées, Discussion proactive, Suivi des visites, Video chat, Capture d'écran à distance, API, Réseaux sociaux, X (Twitter), Facebook, Site web, J'aime
Vanina le 24 mar. 2023 14:03:11
Description (étendue)
Why Add Live Chat Support to Your Website? What are the Benefits of Live Chat Software?

There are many benefits to using live chat software for customer communication and support. Some of the main advantages include:
- Improved Customer Satisfaction: Live chat support is one of the fastest ways to address your customers' concerns and answer their questions. It provides a real-time communication channel that can help you resolve issues quickly and efficiently, leading to higher levels of customer satisfaction.
- Increased Sales: With live chat support, you can engage with your website visitors in a more personalized way. This can help you understand their needs and recommend products or services that best meet their requirements. By providing this level of personalized service, you can increase the likelihood of a sale. By providing immediate assistance to customers, live chat can help increase conversions and sales.
- Cost-Effective: Unlike phone support or email support, live chat support doesn't require extensive resources. A single agent can handle multiple chats simultaneously, reducing the need for additional staff. Live chat allows businesses to handle multiple customer conversations at once, making it a more efficient communication channel than phone or email. This can result in significant cost savings for your business.
- Competitive Advantage: Live chat support can be a significant differentiator for your business, especially if your competitors don't offer it. By providing a seamless and convenient support experience, you can set yourself apart from the competition and build customer loyalty.
- Improved Website Metrics: Live chat support can also help you gather valuable insights about your website visitors. By tracking chat transcripts, you can identify common questions, concerns, and issues that customers face. You can then use this data to optimize your website content, improve your products or services, and enhance the overall customer experience.
- Enhanced collaboration: Live chat allows for easy collaboration among team members, allowing for more efficient resolution of customer issues.
In summary, adding live chat support to your website can have numerous benefits for your business. It can improve customer satisfaction, increase sales, reduce costs, give you a competitive advantage, and provide valuable insights into your website visitors.
What Types of Live Chat Software Exist?

There are several types of live chat software available on the market, each with its own unique features and capabilities. Some common types of live chat software include:
- Standalone live chat software: This type of software is specifically designed for live chat and includes all the necessary tools and features for managing customer conversations.
- Integrated live chat software: This type of software is integrated into other customer relationship management (CRM) or business management tools, allowing for seamless integration with other systems.
- Chatbot-based live chat software: This type of software includes customizable chatbots that can handle basic customer inquiries and route more complex conversations to human agents.
- Mobile live chat software: This type of software is specifically designed for use on mobile devices and may include features such as push notifications and in-app messaging.
The type of live chat software that is best for a particular business will depend on the specific needs and requirements of the organization. It's important to carefully evaluate the available options in order to choose the right software for your business.
What are the Common Features of Live Chat Software?

The specific features offered by live chat software can vary depending on the provider and the pricing plan. However, some common features of live chat software include:
- Chat widget: The chat widget is the main interface for live chat and is typically embedded into a website or mobile app. This widget allows customers to initiate a chat with a business representative.
- Conversation management tools: Live chat software often includes tools for managing and organizing chat conversations, such as the ability to assign chats to specific agents and to view past chat history.
- Customizable chatbots: Some live chat software includes the ability to create and customize chatbots, which can handle basic customer inquiries and route more complex conversations to human agents.
- Integration with other tools: Many live chat software options offer integration with other business tools or platforms, such as CRM systems or email marketing tools.
- Analytics and reporting: Live chat software often includes tools for analyzing customer interactions and feedback, which can provide valuable insights for improving the customer experience.
Overall, the features offered by live chat software can greatly enhance the efficiency and effectiveness of customer communication and support. It's important to carefully evaluate the available options in order to choose the right software for your business.
How many chats can an agent handle at once?

The number of chats an agent can handle at once varies depending on the live chat software used and the complexity of the chats. However, most live chat software can handle multiple chats simultaneously, allowing agents to be more efficient.

Is live chat software easy to set up?

Setting up live chat software depends on the software provider and the complexity of the website. However, most live chat software providers offer easy-to-use installation and configuration tools, making the process relatively straightforward.

Can live chat software integrate with other tools?

Yes, live chat software can integrate with other tools such as customer relationship management (CRM) software, email marketing tools, and social media platforms. This integration can help businesses manage their customer interactions more efficiently.

Is live chat software secure?

Most live chat software providers use industry-standard encryption protocols to ensure the security of the chats. However, businesses should choose a reputable provider that meets their security requirements.

Who Uses Live Chat Software?

Live chat software is used by a wide range of businesses and organizations, including small and large companies, e-commerce platforms, customer service departments, and online communities. Live chat is a versatile communication channel that can be used by any business or organization that wants to improve customer communication and support. Some specific examples of businesses and organizations that may use live chat software include:
- E-commerce platforms: Live chat can be used by online retailers to provide immediate assistance to customers with questions or concerns about products, shipping, or returns.
- Customer service departments: Live chat can be used by customer service teams to handle customer inquiries and complaints in real time, improving response times and customer satisfaction.
- Online communities: Live chat can be used by online forums, support groups, or other communities to provide immediate assistance to members and facilitate real-time communication.
How do businesses measure the success of live chat software?

Businesses can measure the success of live chat software by monitoring metrics such as customer satisfaction, chat volume, average response time, and sales conversion rates. This data can help businesses optimize their customer support strategies and improve their website performance.
Overall, live chat software is a valuable tool for any business or organization that wants to improve customer communication and support.
Here is a related comparison about Best ChatBots Software : https://socialcompare.com/en/comparison/chatbot-software-comparison-best-ai-artificial-intelligence-chatbots
Vanina le 24 mar. 2023 13:57:30
Description (étendue)
Why Add Live Chat Support to Your Website? What are the Benefits of Live Chat Software?

There are many benefits to using live chat software for customer communication and support. Some of the main advantages include:
- Improved Customer Satisfaction: Live chat support is one of the fastest ways to address your customers' concerns and answer their questions. It provides a real-time communication channel that can help you resolve issues quickly and efficiently, leading to higher levels of customer satisfaction.
- Increased Sales: With live chat support, you can engage with your website visitors in a more personalized way. This can help you understand their needs and recommend products or services that best meet their requirements. By providing this level of personalized service, you can increase the likelihood of a sale. By providing immediate assistance to customers, live chat can help increase conversions and sales.
- Cost-Effective: Unlike phone support or email support, live chat support doesn't require extensive resources. A single agent can handle multiple chats simultaneously, reducing the need for additional staff. Live chat allows businesses to handle multiple customer conversations at once, making it a more efficient communication channel than phone or email. This can result in significant cost savings for your business.
- Competitive Advantage: Live chat support can be a significant differentiator for your business, especially if your competitors don't offer it. By providing a seamless and convenient support experience, you can set yourself apart from the competition and build customer loyalty.
- Improved Website Metrics: Live chat support can also help you gather valuable insights about your website visitors. By tracking chat transcripts, you can identify common questions, concerns, and issues that customers face. You can then use this data to optimize your website content, improve your products or services, and enhance the overall customer experience.
- Enhanced collaboration: Live chat allows for easy collaboration among team members, allowing for more efficient resolution of customer issues.
In summary, adding live chat support to your website can have numerous benefits for your business. It can improve customer satisfaction, increase sales, reduce costs, give you a competitive advantage, and provide valuable insights into your website visitors.
What Types of Live Chat Software Exist?

There are several types of live chat software available on the market, each with its own unique features and capabilities. Some common types of live chat software include:
- Standalone live chat software: This type of software is specifically designed for live chat and includes all the necessary tools and features for managing customer conversations.
- Integrated live chat software: This type of software is integrated into other customer relationship management (CRM) or business management tools, allowing for seamless integration with other systems.
- Chatbot-based live chat software: This type of software includes customizable chatbots that can handle basic customer inquiries and route more complex conversations to human agents.
- Mobile live chat software: This type of software is specifically designed for use on mobile devices and may include features such as push notifications and in-app messaging.
The type of live chat software that is best for a particular business will depend on the specific needs and requirements of the organization. It's important to carefully evaluate the available options in order to choose the right software for your business.
What are the Common Features of Live Chat Software?

The specific features offered by live chat software can vary depending on the provider and the pricing plan. However, some common features of live chat software include:
- Chat widget: The chat widget is the main interface for live chat and is typically embedded into a website or mobile app. This widget allows customers to initiate a chat with a business representative.
- Conversation management tools: Live chat software often includes tools for managing and organizing chat conversations, such as the ability to assign chats to specific agents and to view past chat history.
- Customizable chatbots: Some live chat software includes the ability to create and customize chatbots, which can handle basic customer inquiries and route more complex conversations to human agents.
- Integration with other tools: Many live chat software options offer integration with other business tools or platforms, such as CRM systems or email marketing tools.
- Analytics and reporting: Live chat software often includes tools for analyzing customer interactions and feedback, which can provide valuable insights for improving the customer experience.
Overall, the features offered by live chat software can greatly enhance the efficiency and effectiveness of customer communication and support. It's important to carefully evaluate the available options in order to choose the right software for your business.
How many chats can an agent handle at once?

The number of chats an agent can handle at once varies depending on the live chat software used and the complexity of the chats. However, most live chat software can handle multiple chats simultaneously, allowing agents to be more efficient.

Is live chat software easy to set up?

Setting up live chat software depends on the software provider and the complexity of the website. However, most live chat software providers offer easy-to-use installation and configuration tools, making the process relatively straightforward.

Can live chat software integrate with other tools?

Yes, live chat software can integrate with other tools such as customer relationship management (CRM) software, email marketing tools, and social media platforms. This integration can help businesses manage their customer interactions more efficiently.

Is live chat software secure?

Most live chat software providers use industry-standard encryption protocols to ensure the security of the chats. However, businesses should choose a reputable provider that meets their security requirements.

Who Uses Live Chat Software?

Live chat software is used by a wide range of businesses and organizations, including small and large companies, e-commerce platforms, customer service departments, and online communities. Live chat is a versatile communication channel that can be used by any business or organization that wants to improve customer communication and support. Some specific examples of businesses and organizations that may use live chat software include:
- E-commerce platforms: Live chat can be used by online retailers to provide immediate assistance to customers with questions or concerns about products, shipping, or returns.
- Customer service departments: Live chat can be used by customer service teams to handle customer inquiries and complaints in real time, improving response times and customer satisfaction.
- Online communities: Live chat can be used by online forums, support groups, or other communities to provide immediate assistance to members and facilitate real-time communication.
Overall, live chat software is a valuable tool for any business or organization that wants to improve customer communication and support.
Here is a related comparison about Best ChatBots Software : https://socialcompare.com/en/comparison/chatbot-software-comparison-best-ai-artificial-intelligence-chatbots
Vanina le 24 mar. 2023 13:51:01
Description (étendue)
Why Add Live Chat Support to Your Website? What are the Benefits of Live Chat Software?

There are many benefits to using live chat software for customer communication and support. Some of the main advantages include:
- Improved Customer Satisfaction: Live chat support is one of the fastest ways to address your customers' concerns and answer their questions. It provides a real-time communication channel that can help you resolve issues quickly and efficiently, leading to higher levels of customer satisfaction.
- Increased Sales: With live chat support, you can engage with your website visitors in a more personalized way. This can help you understand their needs and recommend products or services that best meet their requirements. By providing this level of personalized service, you can increase the likelihood of a sale. By providing immediate assistance to customers, live chat can help increase conversions and sales.
- Cost-Effective: Unlike phone support or email support, live chat support doesn't require extensive resources. A single agent can handle multiple chats simultaneously, reducing the need for additional staff. Live chat allows businesses to handle multiple customer conversations at once, making it a more efficient communication channel than phone or email. This can result in significant cost savings for your business.
- Competitive Advantage: Live chat support can be a significant differentiator for your business, especially if your competitors don't offer it. By providing a seamless and convenient support experience, you can set yourself apart from the competition and build customer loyalty.
- Improved Website Metrics: Live chat support can also help you gather valuable insights about your website visitors. By tracking chat transcripts, you can identify common questions, concerns, and issues that customers face. You can then use this data to optimize your website content, improve your products or services, and enhance the overall customer experience.
- Enhanced collaboration: Live chat allows for easy collaboration among team members, allowing for more efficient resolution of customer issues.
In summary, adding live chat support to your website can have numerous benefits for your business. It can improve customer satisfaction, increase sales, reduce costs, give you a competitive advantage, and provide valuable insights into your website visitors.
What Types of Live Chat Software Exist?

There are several types of live chat software available on the market, each with its own unique features and capabilities. Some common types of live chat software include:
- Standalone live chat software: This type of software is specifically designed for live chat and includes all the necessary tools and features for managing customer conversations.
- Integrated live chat software: This type of software is integrated into other customer relationship management (CRM) or business management tools, allowing for seamless integration with other systems.
- Chatbot-based live chat software: This type of software includes customizable chatbots that can handle basic customer inquiries and route more complex conversations to human agents.
- Mobile live chat software: This type of software is specifically designed for use on mobile devices and may include features such as push notifications and in-app messaging.
The type of live chat software that is best for a particular business will depend on the specific needs and requirements of the organization. It's important to carefully evaluate the available options in order to choose the right software for your business.
What are the Common Features of Live Chat Software?

The specific features offered by live chat software can vary depending on the provider and the pricing plan. However, some common features of live chat software include:
- Chat widget: The chat widget is the main interface for live chat and is typically embedded into a website or mobile app. This widget allows customers to initiate a chat with a business representative.
- Conversation management tools: Live chat software often includes tools for managing and organizing chat conversations, such as the ability to assign chats to specific agents and to view past chat history.
- Customizable chatbots: Some live chat software includes the ability to create and customize chatbots, which can handle basic customer inquiries and route more complex conversations to human agents.
- Integration with other tools: Many live chat software options offer integration with other business tools or platforms, such as CRM systems or email marketing tools.
- Analytics and reporting: Live chat software often includes tools for analyzing customer interactions and feedback, which can provide valuable insights for improving the customer experience.
Overall, the features offered by live chat software can greatly enhance the efficiency and effectiveness of customer communication and support. It's important to carefully evaluate the available options in order to choose the right software for your business.
Who Uses Live Chat Software?

Live chat software is used by a wide range of businesses and organizations, including small and large companies, e-commerce platforms, customer service departments, and online communities. Live chat is a versatile communication channel that can be used by any business or organization that wants to improve customer communication and support. Some specific examples of businesses and organizations that may use live chat software include:
- E-commerce platforms: Live chat can be used by online retailers to provide immediate assistance to customers with questions or concerns about products, shipping, or returns.
- Customer service departments: Live chat can be used by customer service teams to handle customer inquiries and complaints in real time, improving response times and customer satisfaction.
- Online communities: Live chat can be used by online forums, support groups, or other communities to provide immediate assistance to members and facilitate real-time communication.
Overall, live chat software is a valuable tool for any business or organization that wants to improve customer communication and support.
Here is a related comparison about Best ChatBots Software : https://socialcompare.com/en/comparison/chatbot-software-comparison-best-ai-artificial-intelligence-chatbots
Description
What is Live Chat Software?

Live chat software is a type of software that allows businesses to communicate with customers in real time through a website or mobile app. Typically, live chat software includes a chat widget that can be easily integrated into a website, allowing customers to initiate a chat with a business representative. The software also includes tools for managing and organizing chat conversations, as well as for analyzing customer feedback and interactions. Live chat is often used for customer support, as it allows businesses to provide immediate assistance to customers with questions or concerns. It can also be used for sales, allowing businesses to answer customer questions and provide information about products or services in real time. Some live chat software also includes features such as customizable chatbots and integration with other business tools or platforms.

How does live chat work?

Live chat software typically requires a website visitor to click on a chat icon or button to initiate a chat. Once initiated, a chat window appears, and the visitor can communicate with a live agent who is managing the chat on the business side.

Live Chat Software Comparison

This comparison table compares best live chat software. When comparing live chat software, some factors to consider may include pricing, the range of features offered, the ease of use, and the integration options with other tools or platforms. It's important to carefully evaluate your specific needs and requirements in order to choose the right live chat software for your business.
Vanina le 24 mar. 2023 13:40:34
Description (étendue)
Why Add Live Chat Support to Your Website?
- Improved Customer Satisfaction: Live chat support is one of the fastest ways to address your customers' concerns and answer their questions. It provides a real-time communication channel that can help you resolve issues quickly and efficiently, leading to higher levels of customer satisfaction.
- Increased Sales: With live chat support, you can engage with your website visitors in a more personalized way. This can help you understand their needs and recommend products or services that best meet their requirements. By providing this level of personalized service, you can increase the likelihood of a sale.
- Cost-Effective: Unlike phone support or email support, live chat support doesn't require extensive resources. A single agent can handle multiple chats simultaneously, reducing the need for additional staff. This can result in significant cost savings for your business.
- Competitive Advantage: Live chat support can be a significant differentiator for your business, especially if your competitors don't offer it. By providing a seamless and convenient support experience, you can set yourself apart from the competition and build customer loyalty.
- Improved Website Metrics: Live chat support can also help you gather valuable insights about your website visitors. By tracking chat transcripts, you can identify common questions, concerns, and issues that customers face. You can then use this data to optimize your website content, improve your products or services, and enhance the overall customer experience.
In summary, adding live chat support to your website can have numerous benefits for your business. It can improve customer satisfaction, increase sales, reduce costs, give you a competitive advantage, and provide valuable insights into your website visitors.
What are the Benefits of Live Chat Software?

There are many benefits to using live chat software for customer communication and support. Some of the main advantages include:
- Improved customer satisfaction: Live chat allows customers to get answers to their questions and concerns quickly and easily, leading to higher levels of satisfaction.
- Increased sales: By providing immediate assistance to customers, live chat can help increase conversions and sales.
- Increased efficiency: Live chat allows businesses to handle multiple customer conversations at once, making it a more efficient communication channel than phone or email.
- Better customer insights: Live chat software often includes tools for analyzing customer interactions and feedback, which can provide valuable insights for improving the customer experience.
- Enhanced collaboration: Live chat allows for easy collaboration among team members, allowing for more efficient resolution of customer issues.
What Types of Live Chat Software Exist?

There are several types of live chat software available on the market, each with its own unique features and capabilities. Some common types of live chat software include:
- Standalone live chat software: This type of software is specifically designed for live chat and includes all the necessary tools and features for managing customer conversations.
- Integrated live chat software: This type of software is integrated into other customer relationship management (CRM) or business management tools, allowing for seamless integration with other systems.
- Chatbot-based live chat software: This type of software includes customizable chatbots that can handle basic customer inquiries and route more complex conversations to human agents.
- Mobile live chat software: This type of software is specifically designed for use on mobile devices and may include features such as push notifications and in-app messaging.
The type of live chat software that is best for a particular business will depend on the specific needs and requirements of the organization. It's important to carefully evaluate the available options in order to choose the right software for your business.
What are the Common Features of Live Chat Software?

The specific features offered by live chat software can vary depending on the provider and the pricing plan. However, some common features of live chat software include:
- Chat widget: The chat widget is the main interface for live chat and is typically embedded into a website or mobile app. This widget allows customers to initiate a chat with a business representative.
- Conversation management tools: Live chat software often includes tools for managing and organizing chat conversations, such as the ability to assign chats to specific agents and to view past chat history.
- Customizable chatbots: Some live chat software includes the ability to create and customize chatbots, which can handle basic customer inquiries and route more complex conversations to human agents.
- Integration with other tools: Many live chat software options offer integration with other business tools or platforms, such as CRM systems or email marketing tools.
- Analytics and reporting: Live chat software often includes tools for analyzing customer interactions and feedback, which can provide valuable insights for improving the customer experience.
Overall, the features offered by live chat software can greatly enhance the efficiency and effectiveness of customer communication and support. It's important to carefully evaluate the available options in order to choose the right software for your business.
Who Uses Live Chat Software?

Live chat software is used by a wide range of businesses and organizations, including small and large companies, e-commerce platforms, customer service departments, and online communities. Live chat is a versatile communication channel that can be used by any business or organization that wants to improve customer communication and support. Some specific examples of businesses and organizations that may use live chat software include:
- E-commerce platforms: Live chat can be used by online retailers to provide immediate assistance to customers with questions or concerns about products, shipping, or returns.
- Customer service departments: Live chat can be used by customer service teams to handle customer inquiries and complaints in real time, improving response times and customer satisfaction.
- Online communities: Live chat can be used by online forums, support groups, or other communities to provide immediate assistance to members and facilitate real-time communication.
Overall, live chat software is a valuable tool for any business or organization that wants to improve customer communication and support.
Here is a related comparison about Best ChatBots Software : https://socialcompare.com/en/comparison/chatbot-software-comparison-best-ai-artificial-intelligence-chatbots
Description
What is Live Chat Software?

Live chat software is a type of software that allows businesses to communicate with customers in real time through a website or mobile app. Typically, live chat software includes a chat widget that can be easily integrated into a website, allowing customers to initiate a chat with a business representative. The software also includes tools for managing and organizing chat conversations, as well as for analyzing customer feedback and interactions. Live chat is often used for customer support, as it allows businesses to provide immediate assistance to customers with questions or concerns. It can also be used for sales, allowing businesses to answer customer questions and provide information about products or services in real time. Some live chat software also includes features such as customizable chatbots and integration with other business tools or platforms.

Live Chat Software Comparison

This comparison table compares best live chat software. When comparing live chat software, some factors to consider may include pricing, the range of features offered, the ease of use, and the integration options with other tools or platforms. It's important to carefully evaluate your specific needs and requirements in order to choose the right live chat software for your business.
Vanina le 9 mar. 2023 21:51:59
Définition
Liste des éléments (17)
LiveChat, Smartsupp, Olark, Formilla, Lime Talk, Paldesk Live Chat, Provide Support Live Chat, LiveAgent, REVE Chat, SnapEngage, Userlike, Zendesk Chat, Tidio, Chatra, Tawk.to, Botsify, ProProfs Chat
Liste des critères (37)
Lien, Image, Site web, Vidéo, Description, Période d'essai gratuite, Tarifs, Date de lancement, Fonctionnalités, Application Web, IM (Google Talk, Jabber...) integration, Applications bureau (desktop), Support Mobile, Fonctionne pour les utilisateurs sur mobile ?, Statistiques du chat, Multi-site, Opérateurs multiples, Transcriptions des conversations, Messages hors ligne, Cobrowsing, Personnalisation de l'apparence, Profil des visiteurs, Réponses pré-enregistrées, Multilingue, Contrôle de la navigation utilisateur, Transfert entre opérateurs, Extensions personnalisées, Discussion proactive, Suivi des visites, Video chat, Capture d'écran à distance, API, Réseaux sociaux, X (Twitter), Facebook, Site web, J'aime
Vanina le 9 mar. 2023 21:35:59
Définition
Liste des éléments (17)
LiveChat, Smartsupp, Olark, Formilla, Lime Talk, Paldesk Live Chat, Provide Support Live Chat, LiveAgent, REVE Chat, SnapEngage, Userlike, Zendesk Chat, Botsify, Tidio, Chatra, Tawk.to, ProProfs Chat
Liste des critères (37)
Lien, Image, Site web, Vidéo, Description, Période d'essai gratuite, Tarifs, Date de lancement, Fonctionnalités, Application Web, IM (Google Talk, Jabber...) integration, Applications bureau (desktop), Support Mobile, Fonctionne pour les utilisateurs sur mobile ?, Statistiques du chat, Multi-site, Opérateurs multiples, Transcriptions des conversations, Messages hors ligne, Cobrowsing, Personnalisation de l'apparence, Profil des visiteurs, Réponses pré-enregistrées, Multilingue, Contrôle de la navigation utilisateur, Transfert entre opérateurs, Extensions personnalisées, Discussion proactive, Suivi des visites, Video chat, Capture d'écran à distance, API, Réseaux sociaux, X (Twitter), Facebook, Site web, J'aime
Vanina le 9 mar. 2023 17:14:28
Définition
Liste des éléments (17)
LiveChat, Smartsupp, Olark, Formilla, Lime Talk, Paldesk Live Chat, Provide Support Live Chat, LiveAgent, REVE Chat, SnapEngage, Userlike, Zendesk Chat, Botsify, ProProfs Chat, SignalZen, Vision Helpdesk, Chatra
Liste des critères (37)
Lien, Image, Site web, Vidéo, Description, Période d'essai gratuite, Tarifs, Date de lancement, Fonctionnalités, Application Web, IM (Google Talk, Jabber...) integration, Applications bureau (desktop), Support Mobile, Fonctionne pour les utilisateurs sur mobile ?, Statistiques du chat, Multi-site, Opérateurs multiples, Transcriptions des conversations, Messages hors ligne, Cobrowsing, Personnalisation de l'apparence, Profil des visiteurs, Réponses pré-enregistrées, Multilingue, Contrôle de la navigation utilisateur, Transfert entre opérateurs, Extensions personnalisées, Discussion proactive, Suivi des visites, Video chat, Capture d'écran à distance, API, Réseaux sociaux, X (Twitter), Facebook, Site web, J'aime
Vanina le 9 mar. 2023 17:08:44
Définition
Liste des éléments (18)
LiveChat, Smartsupp, Olark, Formilla, Lime Talk, Paldesk Live Chat, Provide Support Live Chat, LiveAgent, REVE Chat, SnapEngage, Userlike, Zendesk Chat, Crisp, Botsify, ProProfs Chat, SignalZen, Vision Helpdesk, Chatra
Liste des critères (37)
Lien, Image, Site web, Vidéo, Description, Période d'essai gratuite, Tarifs, Date de lancement, Fonctionnalités, Application Web, IM (Google Talk, Jabber...) integration, Applications bureau (desktop), Support Mobile, Fonctionne pour les utilisateurs sur mobile ?, Statistiques du chat, Multi-site, Opérateurs multiples, Transcriptions des conversations, Messages hors ligne, Cobrowsing, Personnalisation de l'apparence, Profil des visiteurs, Réponses pré-enregistrées, Multilingue, Contrôle de la navigation utilisateur, Transfert entre opérateurs, Extensions personnalisées, Discussion proactive, Suivi des visites, Video chat, Capture d'écran à distance, API, Réseaux sociaux, X (Twitter), Facebook, Site web, J'aime
Vanina le 9 mar. 2023 16:55:50
Définition
Liste des éléments (18)
LiveChat, Smartsupp, Olark, Formilla, Lime Talk, Paldesk Live Chat, Provide Support Live Chat, LiveAgent, SnapEngage, Userlike, REVE Chat, Zendesk Chat, Crisp, Botsify, ProProfs Chat, SignalZen, Vision Helpdesk, Chatra
Liste des critères (37)
Lien, Image, Site web, Vidéo, Description, Période d'essai gratuite, Tarifs, Date de lancement, Fonctionnalités, Application Web, IM (Google Talk, Jabber...) integration, Applications bureau (desktop), Support Mobile, Fonctionne pour les utilisateurs sur mobile ?, Statistiques du chat, Multi-site, Opérateurs multiples, Transcriptions des conversations, Messages hors ligne, Cobrowsing, Personnalisation de l'apparence, Profil des visiteurs, Réponses pré-enregistrées, Multilingue, Contrôle de la navigation utilisateur, Transfert entre opérateurs, Extensions personnalisées, Discussion proactive, Suivi des visites, Video chat, Capture d'écran à distance, API, Réseaux sociaux, X (Twitter), Facebook, Site web, J'aime

Retourner à: Comparatif des meilleurs logiciels de Live chat

Historique des éléments

Cliquer sur la date de mise à jour pour voir l'historique d'un élément.

ProProfs Chat	12 aoû. 2024 08:27:28
LiveChat	14 fév. 2024 17:21:22
Tidio	19 jan. 2024 12:13:38
Provide Support Live Chat	12 oct. 2023 14:44:25
Formilla	12 oct. 2023 14:08:27
Target First	20 jul. 2023 07:17:37
Smartsupp	22 mai 2023 10:53:37
Helpcrunch	27 avr. 2023 14:17:14
Jivochat	27 avr. 2023 13:40:24
Zendesk Chat	27 avr. 2023 13:34:46
Chatra	27 avr. 2023 13:32:46
chaport	24 mar. 2023 14:27:10
Olark	14 mar. 2023 14:17:50
LiveAgent	3 mai 2019 13:36:19
Lime Talk	2 oct. 2018 09:25:43
REVE Chat	22 mai 2018 11:58:36
Tawk.to	27 sep. 2015 10:26:01

Historique de Comparatif des meilleurs logiciels de Live chat

What is Live Chat Software?

Live Chat Software Comparison

How does live chat work?

Why Add Live Chat Support to Your Website? What are the Benefits of Live Chat Software?

What Types of Live Chat Software Exist?

What are the Common Features of Live Chat Software?

How many chats can an agent handle at once?

Is live chat software easy to set up?

Can live chat software integrate with other tools?

Is live chat software secure?

Who Uses Live Chat Software?

How do businesses measure the success of live chat software?

Why Add Live Chat Support to Your Website? What are the Benefits of Live Chat Software?

What Types of Live Chat Software Exist?

What are the Common Features of Live Chat Software?

How many chats can an agent handle at once?

Is live chat software easy to set up?

Can live chat software integrate with other tools?

Is live chat software secure?

Who Uses Live Chat Software?

How do businesses measure the success of live chat software?

Why Add Live Chat Support to Your Website? What are the Benefits of Live Chat Software?

What Types of Live Chat Software Exist?

What are the Common Features of Live Chat Software?

How many chats can an agent handle at once?

Is live chat software easy to set up?

Can live chat software integrate with other tools?

Is live chat software secure?

Who Uses Live Chat Software?

Why Add Live Chat Support to Your Website? What are the Benefits of Live Chat Software?

What Types of Live Chat Software Exist?

What are the Common Features of Live Chat Software?

Who Uses Live Chat Software?

What is Live Chat Software?

How does live chat work?

Live Chat Software Comparison

Why Add Live Chat Support to Your Website?

What are the Benefits of Live Chat Software?

What Types of Live Chat Software Exist?

What are the Common Features of Live Chat Software?

Who Uses Live Chat Software?

What is Live Chat Software?

Live Chat Software Comparison

Historique des éléments