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Historique de Comparatif des meilleurs logiciels de Live chat

Mis à jour 6 fév. 2024 13:51:56
Date de création 6 jan. 2011 14:01:16
  • Vanina le 24 jan. 2023 17:41:01
    Définition
    Liste des éléments (18)
    LiveChat, Smartsupp, Olark, Formilla, Lime Talk, Paldesk Live Chat, SnapEngage, Provide Support Live Chat, LiveAgent, Userlike, REVE Chat, Zendesk Chat, Crisp, Botsify, ProProfs Chat, SignalZen, Vision Helpdesk, Chatra
    Liste des critères (37)
    Lien, Image, Site web, Vidéo, Description, Période d'essai gratuite, Tarifs, Date de lancement, Fonctionnalités, Application Web, IM (Google Talk, Jabber...) integration, Applications bureau (desktop), Support Mobile, Fonctionne pour les utilisateurs sur mobile ?, Statistiques du chat, Multi-site, Opérateurs multiples, Transcriptions des conversations, Messages hors ligne, Cobrowsing, Personnalisation de l'apparence, Profil des visiteurs, Réponses pré-enregistrées, Multilingue, Contrôle de la navigation utilisateur, Transfert entre opérateurs, Extensions personnalisées, Discussion proactive, Suivi des visites, Video chat, Capture d'écran à distance, API, Réseaux sociaux, Twitter, Facebook, Site web, J'aime
  • Vanina le 24 jan. 2023 16:57:02
    Description

    This comparison table compares best live chat software. When comparing live chat software, some factors to consider may include pricing, the range of features offered, the ease of use, and the integration options with other tools or platforms. It's important to carefully evaluate your specific needs and requirements in order to choose the right live chat software for your business.

    Description (étendue)

    What is Live Chat Software?

    Live chat software is a type of software that allows businesses to communicate with customers in real time through a website or mobile app. Typically, live chat software includes a chat widget that can be easily integrated into a website, allowing customers to initiate a chat with a business representative. The software also includes tools for managing and organizing chat conversations, as well as for analyzing customer feedback and interactions. Live chat is often used for customer support, as it allows businesses to provide immediate assistance to customers with questions or concerns. It can also be used for sales, allowing businesses to answer customer questions and provide information about products or services in real time. Some live chat software also includes features such as customizable chatbots and integration with other business tools or platforms.

    What are the Benefits of Live Chat Software?

    There are many benefits to using live chat software for customer communication and support. Some of the main advantages include:

    • Improved customer satisfaction: Live chat allows customers to get answers to their questions and concerns quickly and easily, leading to higher levels of satisfaction.
    • Increased sales: By providing immediate assistance to customers, live chat can help increase conversions and sales.
    • Increased efficiency: Live chat allows businesses to handle multiple customer conversations at once, making it a more efficient communication channel than phone or email.
    • Better customer insights: Live chat software often includes tools for analyzing customer interactions and feedback, which can provide valuable insights for improving the customer experience.
    • Enhanced collaboration: Live chat allows for easy collaboration among team members, allowing for more efficient resolution of customer issues.

    What Types of Live Chat Software Exist?

    There are several types of live chat software available on the market, each with its own unique features and capabilities. Some common types of live chat software include:

    • Standalone live chat software: This type of software is specifically designed for live chat and includes all the necessary tools and features for managing customer conversations.
    • Integrated live chat software: This type of software is integrated into other customer relationship management (CRM) or business management tools, allowing for seamless integration with other systems.
    • Chatbot-based live chat software: This type of software includes customizable chatbots that can handle basic customer inquiries and route more complex conversations to human agents.
    • Mobile live chat software: This type of software is specifically designed for use on mobile devices and may include features such as push notifications and in-app messaging.
    The type of live chat software that is best for a particular business will depend on the specific needs and requirements of the organization. It's important to carefully evaluate the available options in order to choose the right software for your business.

    What are the Common Features of Live Chat Software?

    The specific features offered by live chat software can vary depending on the provider and the pricing plan. However, some common features of live chat software include:

    • Chat widget: The chat widget is the main interface for live chat and is typically embedded into a website or mobile app. This widget allows customers to initiate a chat with a business representative.
    • Conversation management tools: Live chat software often includes tools for managing and organizing chat conversations, such as the ability to assign chats to specific agents and to view past chat history.
    • Customizable chatbots: Some live chat software includes the ability to create and customize chatbots, which can handle basic customer inquiries and route more complex conversations to human agents.
    • Integration with other tools: Many live chat software options offer integration with other business tools or platforms, such as CRM systems or email marketing tools.
    • Analytics and reporting: Live chat software often includes tools for analyzing customer interactions and feedback, which can provide valuable insights for improving the customer experience.
    Overall, the features offered by live chat software can greatly enhance the efficiency and effectiveness of customer communication and support. It's important to carefully evaluate the available options in order to choose the right software for your business.

    Who Uses Live Chat Software?

    Live chat software is used by a wide range of businesses and organizations, including small and large companies, e-commerce platforms, customer service departments, and online communities. Live chat is a versatile communication channel that can be used by any business or organization that wants to improve customer communication and support. Some specific examples of businesses and organizations that may use live chat software include:

    • E-commerce platforms: Live chat can be used by online retailers to provide immediate assistance to customers with questions or concerns about products, shipping, or returns.
    • Customer service departments: Live chat can be used by customer service teams to handle customer inquiries and complaints in real time, improving response times and customer satisfaction.
    • Online communities: Live chat can be used by online forums, support groups, or other communities to provide immediate assistance to members and facilitate real-time communication.
    Overall, live chat software is a valuable tool for any business or organization that wants to improve customer communication and support.

    Here is a related comparison about Best ChatBots Software : https://socialcompare.com/en/comparison/chatbot-software-comparison-best-ai-artificial-intelligence-chatbots

  • Alexis le 13 déc. 2022 16:45:16
    Description

    Compare les meilleurs logiciels de Live Chat (support par discussion en direct) pour permettre au site web (notamment boutique en ligne, ecommerce) de dialoguer en direct avec leur visiteurs, cela améliore en général les taux de conversion et donc augmentent les ventes des boutiques en ligne par exemple.

    Ces solutions de support et chat en ligne sont très nombreuses et s'intègrent facilement à un site existant car il suffit de copier-coller un bout de code sur son site web, boutique en ligne...

    Certaines solutions (Olark, Smartsupp, Formilla...) offrent des plans gratuits, ce qui permet de tester le principe gratuitement et vérifier si on a besoin de passer à la version professionnelle.

    Chaque logiciel intègre une interface de statistiques permettant de voir le nombre de visiteurs, de chats discussions manqués, de conversions...

    Qu'est-ce qu'un logiciel de chat en direct ?

    Les logiciels de chat en direct permettent aux entreprises de communiquer en temps réel avec les visiteurs d'un site Web ou d'une application mobile. En règle générale, les solutions de discussions instantanées comprennent un widget de chat qui peut être facilement intégré dans un site Web, permettant aux clients de lancer une conversation avec un représentant de l'entreprise. Le logiciel comprend aussi des outils pour gérer et organiser les conversations, et analyser les interactions des clients. Les logiciels de LiveChat sont particulièrement utile pour le support client, car il permet aux entreprises de fournir une assistance immédiate aux clients qui ont des questions ou préoccupations. Il peut également être utilisé pour les ventes, permettant aux entreprises de répondre aux questions des clients et fournir des informations sur les produits ou services en temps réel. Certains logiciels de chat en direct incluent également fonctionnalités des chatbots personnalisables et l'intégration avec des plates-formes d'entreprise.

    Quels sont les avantages d'un logiciel de chat en direct ?

    L'utilisation d'un logiciel de chat en direct présente de nombreux avantages:

    • Amélioration de la satisfaction client : chat en direct permet aux clients d'obtenir des réponses à leurs questions et préoccupations rapidement et facilement, ce qui conduit à des niveaux de satisfaction plus élevés.
    • Augmentation des ventes : en fournissant une assistance aux clients, le chat en direct peut aider à augmenter les conversions et les ventes.
    • Efficacité accrue : le chat en direct permet aux entreprises de gérer plusieurs conversations clients à la fois, ce qui en fait un canal de communication plus efficace que le téléphone ou l'e-mail.
    • Meilleures informations sur les clients : les logiciels de chat inclus souvent des outils d'analyse des interactions, ce qui fournit des informations précieuses pour améliorer l'expérience client.
    • Collaboration améliorée : le chat en direct permet une collaboration facile entre les membres de l'équipe, permettant une résolution des problèmes plus rapide.
    Dans l'ensemble, les solutions de discussion instantanée (Livechat) sont des outils précieux pour améliorer la communication et l'aide de vos clients.
  • Alexis le 13 déc. 2022 16:31:20
    Description (étendue)

    Quels types de logiciels de chat en direct existent ?

    Il existe plusieurs type de logiciels de live chat sur le marché, avec tous des fonctionnalités différentes. Les principaux types de solutions de chat instantanées sont:

    • Logiciel de chat en direct autonome : ce type de logiciel est spécialement conçu pour le chat en direct et comprend tous les outils et fonctionnalités nécessaires à la gestion des conversations avec les clients.
    • Logiciel de chat en direct intégré : ce type de le logiciel est intégré à d'autres outils de gestion de la relation client (CRM) ou des outils de gestion d'entreprise, permettant une intégration avec d'autres systèmes.
    • Logiciel de chat en direct basé sur un chatbot : ce type de logiciel comprend des chatbots personnalisables qui peuvent gérer les demandes des clients et acheminer les conversations plus complexes vers de réels agents.
    • Logiciel de chat en direct pour mobile : ce type de logiciel est spécialement conçu pour être utilisé sur des appareils mobiles et peut inclure des fonctionnalités telles que les notifications push.
    Le type de logiciel de chat qui convient le mieux dépendra des besoins et des exigences spécifiques. Il est important d'évaluer vos critères afin de choisir le bon logiciel pour votre entreprise.

    Quelles sont les fonctionnalités communes des logiciels de chat en direct ?

    • Widget de chat : le widget de chat est l'interface principale pour la discussion en direct et est généralement intégré à un site Web ou une application mobile. Ce widget permet aux clients d'initier une conversation avec un représentant commercial.
    • Outils de gestion des conversations : les logiciels de chat en direct incluent souvent des outils pour gérer et organiser les conversations, telles que la possibilité d'attribuer des discussions à des agents et pour afficher l'historique des discussions passées.
    • Chatbots personnalisables : certains logiciels de chat en direct inclut la possibilité de créer et de personnaliser des chatbots, qui peuvent gérer les demandes de base des clients et acheminer les conversations plus complexes vers des personnes physiques.
    • Intégration avec d'autres outils : de nombreux logiciels de chat en direct offrent une intégration avec d'autres outils d'entreprise, telles que les systèmes CRM ou les outils de marketing par e-mail.
    • Analyse et création de rapports : les solutions de chat en direct intègrent également des outils d'analyse des interactions avec les clients et commentaires, qui peuvent fournir des informations précieuses pour améliorer l'expérience client.
    Dans l'ensemble, les fonctionnalités offertes par les logiciels de chat en direct peuvent grandement améliorer la communication avec les clients. Il est important d'évaluer soigneusement les vos besoins afin de choisir le bon logiciel pour votre entreprise.

    Qui utilise un logiciel de chat en direct ?

    Les logiciels de chat en direct sont utilisé par beaucoup d'entreprises, des grandes entreprises aux PME, par de petites ou grandes boutiques en ligne, par des services clients ou des communautés en ligne. Les discussions en direct offre un canal de communication polyvalent qui peut être utilisé par toute entreprise ou organisation qui souhaite améliorer sa relation client. Quelques exemples précis d'entreprises et les organisations susceptibles d'utiliser un logiciel de chat en direct incluent :

    • Plateformes de commerce électronique : le chat en direct peut être utilisé pour fournir une assistance immédiate aux clients avec questions ou préoccupations concernant les produits, l'expédition ou les retours. Pour aider le client à faire son choix ou lui proposer un offre commerciale en direct pour l'inciter à l'achat.
    • Services client : le chat en direct peut être utilisé par les équipes du service client pour traiter les demandes des clients et réclamations en temps réel, améliorant les temps de réponse et la satisfaction des clients.
    • Communautés en ligne : le chat en direct peut être utilisé par des forums en ligne, groupes de soutien ou autres communautés pour fournir une assistance immédiate aux membres et faciliter la communications en temps réel.
    Dans l'ensemble, les solutions de discussions en direct sont des outils précieux pour toute entreprise ou organisation qui veut améliorer sa relation client ou sa communication en interne.

    Voici une comparaison connexe sur le meilleur logiciel ChatBots : https://socialcompare.com/en/comparison/chatbot-software-comparison-best-ai-artificial-intelligence-chatbots

  • Vanina le 13 déc. 2022 14:30:43
    Description (étendue)

    What Types of Live Chat Software Exist?

    There are several types of live chat software available on the market, each with its own unique features and capabilities. Some common types of live chat software include:

    • Standalone live chat software: This type of software is specifically designed for live chat and includes all the necessary tools and features for managing customer conversations.
    • Integrated live chat software: This type of software is integrated into other customer relationship management (CRM) or business management tools, allowing for seamless integration with other systems.
    • Chatbot-based live chat software: This type of software includes customizable chatbots that can handle basic customer inquiries and route more complex conversations to human agents.
    • Mobile live chat software: This type of software is specifically designed for use on mobile devices and may include features such as push notifications and in-app messaging.
    The type of live chat software that is best for a particular business will depend on the specific needs and requirements of the organization. It's important to carefully evaluate the available options in order to choose the right software for your business.

    What are the Common Features of Live Chat Software?

    The specific features offered by live chat software can vary depending on the provider and the pricing plan. However, some common features of live chat software include:

    • Chat widget: The chat widget is the main interface for live chat and is typically embedded into a website or mobile app. This widget allows customers to initiate a chat with a business representative.
    • Conversation management tools: Live chat software often includes tools for managing and organizing chat conversations, such as the ability to assign chats to specific agents and to view past chat history.
    • Customizable chatbots: Some live chat software includes the ability to create and customize chatbots, which can handle basic customer inquiries and route more complex conversations to human agents.
    • Integration with other tools: Many live chat software options offer integration with other business tools or platforms, such as CRM systems or email marketing tools.
    • Analytics and reporting: Live chat software often includes tools for analyzing customer interactions and feedback, which can provide valuable insights for improving the customer experience.
    Overall, the features offered by live chat software can greatly enhance the efficiency and effectiveness of customer communication and support. It's important to carefully evaluate the available options in order to choose the right software for your business.

    Who Uses Live Chat Software?

    Live chat software is used by a wide range of businesses and organizations, including small and large companies, e-commerce platforms, customer service departments, and online communities. Live chat is a versatile communication channel that can be used by any business or organization that wants to improve customer communication and support. Some specific examples of businesses and organizations that may use live chat software include:

    • E-commerce platforms: Live chat can be used by online retailers to provide immediate assistance to customers with questions or concerns about products, shipping, or returns.
    • Customer service departments: Live chat can be used by customer service teams to handle customer inquiries and complaints in real time, improving response times and customer satisfaction.
    • Online communities: Live chat can be used by online forums, support groups, or other communities to provide immediate assistance to members and facilitate real-time communication.
    Overall, live chat software is a valuable tool for any business or organization that wants to improve customer communication and support.

    Here is a related comparison about Best ChatBots Software : https://socialcompare.com/en/comparison/chatbot-software-comparison-best-ai-artificial-intelligence-chatbots

  • Vanina le 13 déc. 2022 14:25:23
    Description (étendue)

    What Types of Live Chat Software Exist?

    There are several types of live chat software available on the market, each with its own unique features and capabilities. Some common types of live chat software include:

    • Standalone live chat software: This type of software is specifically designed for live chat and includes all the necessary tools and features for managing customer conversations.
    • Integrated live chat software: This type of software is integrated into other customer relationship management (CRM) or business management tools, allowing for seamless integration with other systems.
    • Chatbot-based live chat software: This type of software includes customizable chatbots that can handle basic customer inquiries and route more complex conversations to human agents.
    • Mobile live chat software: This type of software is specifically designed for use on mobile devices and may include features such as push notifications and in-app messaging.
    The type of live chat software that is best for a particular business will depend on the specific needs and requirements of the organization. It's important to carefully evaluate the available options in order to choose the right software for your business.

    What are the Common Features of Live Chat Software?

    The specific features offered by live chat software can vary depending on the provider and the pricing plan. However, some common features of live chat software include:

    • Chat widget: The chat widget is the main interface for live chat and is typically embedded into a website or mobile app. This widget allows customers to initiate a chat with a business representative.
    • Conversation management tools: Live chat software often includes tools for managing and organizing chat conversations, such as the ability to assign chats to specific agents and to view past chat history.
    • Customizable chatbots: Some live chat software includes the ability to create and customize chatbots, which can handle basic customer inquiries and route more complex conversations to human agents.
    • Integration with other tools: Many live chat software options offer integration with other business tools or platforms, such as CRM systems or email marketing tools.
    • Analytics and reporting: Live chat software often includes tools for analyzing customer interactions and feedback, which can provide valuable insights for improving the customer experience.
      • Overall, the features offered by live chat software can greatly enhance the efficiency and effectiveness of customer communication and support. It's important to carefully evaluate the available options in order to choose the right software for your business.

      Who Uses Live Chat Software?

      Live chat software is used by a wide range of businesses and organizations, including small and large companies, e-commerce platforms, customer service departments, and online communities. Live chat is a versatile communication channel that can be used by any business or organization that wants to improve customer communication and support. Some specific examples of businesses and organizations that may use live chat software include:

      • E-commerce platforms: Live chat can be used by online retailers to provide immediate assistance to customers with questions or concerns about products, shipping, or returns.
      • Customer service departments: Live chat can be used by customer service teams to handle customer inquiries and complaints in real time, improving response times and customer satisfaction.
      • Online communities: Live chat can be used by online forums, support groups, or other communities to provide immediate assistance to members and facilitate real-time communication.
      Overall, live chat software is a valuable tool for any business or organization that wants to improve customer communication and support.

      Here is a related comparison about Best ChatBots Software : https://socialcompare.com/en/comparison/chatbot-software-comparison-best-ai-artificial-intelligence-chatbots

  • Vanina le 13 déc. 2022 14:19:38
    Description

    This comparison table compares best live chat software. When comparing live chat software, some factors to consider may include pricing, the range of features offered, the ease of use, and the integration options with other tools or platforms. It's important to carefully evaluate your specific needs and requirements in order to choose the right live chat software for your business.

    What is Live Chat Software?

    Live chat software is a type of software that allows businesses to communicate with customers in real time through a website or mobile app. Typically, live chat software includes a chat widget that can be easily integrated into a website, allowing customers to initiate a chat with a business representative. The software also includes tools for managing and organizing chat conversations, as well as for analyzing customer feedback and interactions. Live chat is often used for customer support, as it allows businesses to provide immediate assistance to customers with questions or concerns. It can also be used for sales, allowing businesses to answer customer questions and provide information about products or services in real time. Some live chat software also includes features such as customizable chatbots and integration with other business tools or platforms.

    What are the Benefits of Live Chat Software?

    There are many benefits to using live chat software for customer communication and support. Some of the main advantages include:

    • Improved customer satisfaction: Live chat allows customers to get answers to their questions and concerns quickly and easily, leading to higher levels of satisfaction.
    • Increased sales: By providing immediate assistance to customers, live chat can help increase conversions and sales.
    • Increased efficiency: Live chat allows businesses to handle multiple customer conversations at once, making it a more efficient communication channel than phone or email.
    • Better customer insights: Live chat software often includes tools for analyzing customer interactions and feedback, which can provide valuable insights for improving the customer experience.
    • Enhanced collaboration: Live chat allows for easy collaboration among team members, allowing for more efficient resolution of customer issues.
    Overall, live chat software can be a valuable tool for improving customer communication and support, as well as for gaining valuable insights into customer behavior.
    Description (étendue)

    What Types of Live Chat Software Exist?

    There are several types of live chat software available on the market, each with its own unique features and capabilities. Some common types of live chat software include:

    • Standalone live chat software: This type of software is specifically designed for live chat and includes all the necessary tools and features for managing customer conversations.
    • Integrated live chat software: This type of software is integrated into other customer relationship management (CRM) or business management tools, allowing for seamless integration with other systems.
    • Chatbot-based live chat software: This type of software includes customizable chatbots that can handle basic customer inquiries and route more complex conversations to human agents.
    • Mobile live chat software: This type of software is specifically designed for use on mobile devices and may include features such as push notifications and in-app messaging.
    The type of live chat software that is best for a particular business will depend on the specific needs and requirements of the organization. It's important to carefully evaluate the available options in order to choose the right software for your business.

    What are the Common Features of Live Chat Software?

    The specific features offered by live chat software can vary depending on the provider and the pricing plan. However, some common features of live chat software include:

    • Chat widget: The chat widget is the main interface for live chat and is typically embedded into a website or mobile app. This widget allows customers to initiate a chat with a business representative.
    • Conversation management tools: Live chat software often includes tools for managing and organizing chat conversations, such as the ability to assign chats to specific agents and to view past chat history.
    • Customizable chatbots: Some live chat software includes the ability to create and customize chatbots, which can handle basic customer inquiries and route more complex conversations to human agents.
    • Integration with other tools: Many live chat software options offer integration with other business tools or platforms, such as CRM systems or email marketing tools.
    • Analytics and reporting: Live chat software often includes tools for analyzing customer interactions and feedback, which can provide valuable insights for improving the customer experience.
      • Overall, the features offered by live chat software can greatly enhance the efficiency and effectiveness of customer communication and support. It's important to carefully evaluate the available options in order to choose the right software for your business.

      Here is a another comparison of French Live Chat Software: https://socialcompare.com/fr/comparison/solutions-de-support-par-chat-en-francais

  • Vanina le 13 déc. 2022 14:13:53
    Description

    This comparison table compares best live chat software.

    What is Live Chat Software?

    Live chat software is a type of software that allows businesses to communicate with customers in real time through a website or mobile app. Typically, live chat software includes a chat widget that can be easily integrated into a website, allowing customers to initiate a chat with a business representative. The software also includes tools for managing and organizing chat conversations, as well as for analyzing customer feedback and interactions. Live chat is often used for customer support, as it allows businesses to provide immediate assistance to customers with questions or concerns. It can also be used for sales, allowing businesses to answer customer questions and provide information about products or services in real time. Some live chat software also includes features such as customizable chatbots and integration with other business tools or platforms.

    What are the Benefits of Live Chat Software?

    There are many benefits to using live chat software for customer communication and support. Some of the main advantages include:

    • Improved customer satisfaction: Live chat allows customers to get answers to their questions and concerns quickly and easily, leading to higher levels of satisfaction.
    • Increased sales: By providing immediate assistance to customers, live chat can help increase conversions and sales.
    • Increased efficiency: Live chat allows businesses to handle multiple customer conversations at once, making it a more efficient communication channel than phone or email.
    • Better customer insights: Live chat software often includes tools for analyzing customer interactions and feedback, which can provide valuable insights for improving the customer experience.
    • Enhanced collaboration: Live chat allows for easy collaboration among team members, allowing for more efficient resolution of customer issues.
    Overall, live chat software can be a valuable tool for improving customer communication and support, as well as for gaining valuable insights into customer behavior.
    Description (étendue)

    What Types of Live Chat Software Exist?

    There are several types of live chat software available on the market, each with its own unique features and capabilities. Some common types of live chat software include:

    • Standalone live chat software: This type of software is specifically designed for live chat and includes all the necessary tools and features for managing customer conversations.
    • Integrated live chat software: This type of software is integrated into other customer relationship management (CRM) or business management tools, allowing for seamless integration with other systems.
    • Chatbot-based live chat software: This type of software includes customizable chatbots that can handle basic customer inquiries and route more complex conversations to human agents.
    • Mobile live chat software: This type of software is specifically designed for use on mobile devices and may include features such as push notifications and in-app messaging.
    The type of live chat software that is best for a particular business will depend on the specific needs and requirements of the organization. It's important to carefully evaluate the available options in order to choose the right software for your business.

    This comparison chart compares leading live chat services on the market: pros and cons, pricing plans, features and functionalities. Some live chat software providers offer a free plan, but almost all of them have a free trial period that enables you to test the live chat software and decide if it really fits your needs.

    A live chat software is especially great for ecommerce, online shopping to help customers to choose, decide or assist them during the buying process, usually online stores convert much more (it generates more sales) with this kind of live support system installed.

    Here is a another comparison of French Live Chat Software: https://socialcompare.com/fr/comparison/solutions-de-support-par-chat-en-francais

  • Vanina le 13 déc. 2022 14:08:52
    Description

    This comparison table compares best live chat software.

    What is Live Chat Software?

    Live chat software is a type of software that allows businesses to communicate with customers in real time through a website or mobile app. Typically, live chat software includes a chat widget that can be easily integrated into a website, allowing customers to initiate a chat with a business representative. The software also includes tools for managing and organizing chat conversations, as well as for analyzing customer feedback and interactions. Live chat is often used for customer support, as it allows businesses to provide immediate assistance to customers with questions or concerns. It can also be used for sales, allowing businesses to answer customer questions and provide information about products or services in real time. Some live chat software also includes features such as customizable chatbots and integration with other business tools or platforms.

    This comparison chart compares leading live chat services on the market: pros and cons, pricing plans, features and functionalities. Some live chat software providers offer a free plan, but almost all of them have a free trial period that enables you to test the live chat software and decide if it really fits your needs.

    A live chat software is especially great for ecommerce, online shopping to help customers to choose, decide or assist them during the buying process, usually online stores convert much more (it generates more sales) with this kind of live support system installed.

    Here is a another comparison of French Live Chat Software: https://socialcompare.com/fr/comparison/solutions-de-support-par-chat-en-francais

  • Vanina le 24 oct. 2022 21:43:34
    Liste des éléments (18)
    LiveChat, Olark, Lime Talk, Smartsupp, Formilla, Paldesk Live Chat, SnapEngage, Provide Support Live Chat, LiveAgent, Userlike, REVE Chat, Zendesk Chat, Crisp, Botsify, ProProfs Chat, SignalZen, Vision Helpdesk, Chatra
  • Vanina le 24 oct. 2022 21:12:09
    Liste des critères (37)
    Lien, Image, Site web, Vidéo, Description, Période d'essai gratuite, Tarifs, Date de lancement, Fonctionnalités, Application Web, IM (Google Talk, Jabber...) integration, Applications bureau (desktop), Support Mobile, Fonctionne pour les utilisateurs sur mobile ?, Statistiques du chat, Multi-site, Opérateurs multiples, Transcriptions des conversations, Messages hors ligne, Cobrowsing, Personnalisation de l'apparence, Profil des visiteurs, Réponses pré-enregistrées, Multilingue, Contrôle de la navigation utilisateur, Transfert entre opérateurs, Extensions personnalisées, Discussion proactive, Suivi des visites, Video chat, Capture d'écran à distance, API, Réseaux sociaux, Twitter, Facebook, Site web, J'aime
  • Vanina le 24 oct. 2022 21:07:39
    Description

    This comparison table compares best live chat software for websites, that allow online visitors to get immediate live help and support directly on web pages through a chatting widget.

    This comparison chart compares leading live chat services on the market: pros and cons, pricing plans, features and functionalities. Some live chat software providers offer a free plan, but almost all of them have a free trial period that enables you to test the live chat software and decide if it really fits your needs.

    A live chat software is especially great for ecommerce, online shopping to help customers to choose, decide or assist them during the buying process, usually online stores convert much more (it generates more sales) with this kind of live support system installed.

    Here is a another comparison of French Live Chat Software: https://socialcompare.com/fr/comparison/solutions-de-support-par-chat-en-francais

  • Vanina le 19 sep. 2022 21:18:14
    Liste des éléments (17)
    LiveChat, Olark, Lime Talk, Smartsupp, Formilla, Paldesk Live Chat, SnapEngage, Provide Support Live Chat, LiveAgent, Userlike, REVE Chat, Zendesk Chat, Crisp, Botsify, ProProfs Chat, SignalZen, Vision Helpdesk
  • Vanina le 19 sep. 2022 21:18:06
    Liste des éléments (18)
    LiveChat, Olark, Lime Talk, Smartsupp, Formilla, Paldesk Live Chat, SnapEngage, Provide Support Live Chat, LiveAgent, Userlike, REVE Chat, Zendesk, Zendesk Chat, Crisp, Botsify, ProProfs Chat, SignalZen, Vision Helpdesk
  • Vanina le 14 sep. 2022 22:50:53
    Nom
    Comparación de Software de Chat en Vivo
    Description

    Esta tabla de comparación compara el software de soporte de chat en vivo para sitios web, que permite a los visitantes en línea obtener ayuda y soporte inmediatos en vivo directamente en las páginas web a través de un widget de chat.

    Este cuadro comparativo compara los planes de precios y las características de estas diferentes soluciones de chat en vivo. Algunos proveedores de software de chat en vivo ofrecen un plan gratuito, pero casi todos tienen un período de prueba gratuito que le permite probar el software de chat en vivo y decidir si realmente se ajusta a sus necesidades.

    Es especialmente bueno para el comercio electrónico, las compras en línea para ayudar a los clientes a elegir, decidir o ayudarlos durante el proceso de compra, por lo general, las tiendas en línea convierten mucho más (más ventas) con este tipo de sistema de soporte en vivo instalado.

  • Vanina le 28 jul. 2022 09:22:14
    Description

    This comparison table compares live chat support software for websites, that allow online visitors to get immediate live help and support directly on web pages through a chatting widget.

    This comparison chart compares pricing plans and features of these different livechat solutions. Some live chat software providers offer a free plan, but almost all of them have a free trial period that enable you to test the live chat software and decide if it really fits your needs.

    It is especially great for ecommerce, online shopping to help customers to choose, decide or assist them during the buying process, usually online stores convert much more (more sales) with this kind of live support system installed.

    Here is a another comparison of French Live Chat Software: https://socialcompare.com/fr/comparison/solutions-de-support-par-chat-en-francais

  • dealdomains le 24 déc. 2021 11:46:30
    Liste des éléments (17)
    LiveChat, Olark, Lime Talk, Smartsupp, Formilla, Paldesk Live Chat, SnapEngage, Provide Support Live Chat, LiveAgent, Userlike, REVE Chat, Zendesk Chat, Crisp, Botsify, ProProfs Chat, SignalZen, Vision Helpdesk
  • Vanina le 11 nov. 2021 13:41:38
    Liste des éléments (16)
    LiveChat, Olark, Lime Talk, Smartsupp, Formilla, Paldesk Live Chat, SnapEngage, Provide Support Live Chat, LiveAgent, Userlike, REVE Chat, Zendesk Chat, Crisp, Botsify, ProProfs Chat, SignalZen
  • Vanina le 11 nov. 2021 13:41:23
    Liste des éléments (16)
    LiveChat, Olark, SnapEngage, Lime Talk, Smartsupp, Formilla, Paldesk Live Chat, Provide Support Live Chat, LiveAgent, Userlike, REVE Chat, Zendesk Chat, Crisp, Botsify, ProProfs Chat, SignalZen
  • Vanina le 9 nov. 2021 09:17:57
    Description

    This comparison table lists all live chat support software for websites, that allow online visitors to get immediate live help and support directly on web pages through a chatting widget.

    This comparison chart compares pricing plans and features of these different livechat solutions. Some live chat software providers offer a free plan, but almost all of them have a free trial period that enable you to test the live chat software and decide if it really fits your needs.

    It is especially great for ecommerce, online shopping to help customers to choose, decide or assist them during the buying process, usually online stores convert much more (more sales) with this kind of live support system installed.

    Here is a another comparison of French Live Chat Software: https://socialcompare.com/fr/comparison/solutions-de-support-par-chat-en-francais

Retourner à: Comparatif des meilleurs logiciels de Live chat

Historique des éléments

Cliquer sur la date de mise à jour pour voir l'historique d'un élément.

LiveChat14 fév. 2024 17:21:22
Tidio19 jan. 2024 12:13:38
Provide Support Live Chat12 oct. 2023 14:44:25
Formilla12 oct. 2023 14:08:27
Target First20 jul. 2023 07:17:37
Smartsupp22 mai 2023 10:53:37
Helpcrunch27 avr. 2023 14:17:14
Jivochat27 avr. 2023 13:40:24
Zendesk Chat27 avr. 2023 13:34:46
Chatra27 avr. 2023 13:32:46
ProProfs Chat27 avr. 2023 13:23:38
chaport24 mar. 2023 14:27:10
Olark14 mar. 2023 14:17:50
LiveAgent3 mai 2019 13:36:19
Paldesk Live Chat10 jan. 2019 13:12:19
Lime Talk2 oct. 2018 09:25:43
REVE Chat22 mai 2018 11:58:36
Tawk.to27 sep. 2015 10:26:01