Nom | IMsupporting Live Chat Software | Live2Support |
---|---|---|
J'aime | J'aime 12 | J'aime 11 |
Image | ||
Site web | IMsupporting.com | live2support.com |
Description | UK based Live Chat Software provider. 100% webbased. The Live chat software is a Cloud based solution so you have no downloads. It contains all features you would expect from a live chat solution and available 24x7. No need to upgrade, install servers or anything else. With instant access you can be up and running within minutes. | Live2support live chat service helps to build loyalty, drive
online sales, stimulate ecommerce, and improve order values by
extending a helpful human presence. It also augments operational
efficiency for real time customer support with its special features
and services adaptable to today’s fast-paced world. In fact it has
emerged as a go-to solution for personalized, human interactions to
create meaningful connections at a fraction of the cost of other
popular means. |
Vidéo | ||
Période d'essai gratuite | Oui 32 days + | Oui 15 days free trial |
Tarifs |
| You can pick a plan according to your requirement. Custom plan
is also available.
|
Date de lancement | 2 nov. 2009 | 7 nov. 2003 |
Fonctionnalités | ||
Application Web | Oui | Oui HTML 5 Supportive |
Applications bureau (desktop) | Oui | Oui Windows, Mac OS and IM Clients |
Support Mobile | Oui Android and Available webbased. | Oui IM Client Gtalk, iPhone, iPad, Android mobile and Tablet. |
Fonctionne pour les utilisateurs sur mobile ? | Oui | Oui Works on mobile platforms such as iPhone, iPod touch, iPad, Android (Mobile and Tablet), Blackberry. Also support any web browser. |
Statistiques du chat | Oui | Oui Chat Transcripts is saved and can be accessible anytime. |
Multi-site | Oui | Oui Custom Plan Available |
Opérateurs multiples | Oui | Oui |
Transcriptions des conversations | Oui | Oui Saved on server and can be accessed from any time at any place. |
Messages hors ligne | Oui | Oui |
Cobrowsing | - See where the end user is on a single webpage at any time | Oui Push Webpages |
Personnalisation de l'apparence | Oui CSS based changes | Oui |
Profil des visiteurs | Oui | Oui Geo location, IP address, Referral URL, Keyword, Name, Email, Region, Country, User Time |
Réponses pré-enregistrées | Oui | Oui |
Multilingue | Oui UTF8 Compatible | Oui Multilingual Option |
Contrôle de la navigation utilisateur | Oui | Oui |
Transfert entre opérateurs | Oui Any operator can join and take over a chat session ( or co-chat ) | Oui Chat and Chat history is transferable to Agent, Group, with visitors detail. |
Extensions personnalisées | Oui | Oui Add-ons and Extras for all CRM, CMS, ecommerce plateforms and help desk system. |
Discussion proactive | Oui | Oui Fully Customizable |
Suivi des visites | Oui | Oui |
Video chat | Non | Non Not Necessary |
Capture d'écran à distance | Oui View the pages your visitors are on in realtime. | Oui |
API | - Limited public access | Oui |
Réseaux sociaux | ||
Site web | IMsupporting.com | live2support.com |
@imsupporting | @live2support | |
facebook.com/... | facebook.com/... |