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History of 123 Live Help

Last update 2014-06-06 12:10:56
Creation date 2014-06-06 12:10:56
  • CathyBloom on 2014-06-06 12:10:56
    Mode
    70
    Name
    123 Live Help
    Viewer
    public
    Editor
    cathybloom-2b76deqt
    Category
    livechat
    Bild
    http://socialcompare.com/u/1406/123-live-help-main-img_69429f0829577f974d4bb3a7e06fbbae.jpg http://socialcompare.com/u/1406/123-live-help-main-img-2b79e78v.jpg
    Webseite
    http://www.123flashchat.com/live-help-chat
    Beschreibung
    123 Live Help is a family product for 123 Flash Chat. 123LiveHelp is the most powerful live help software for your website; Live chat, live support can be established as easy as 1-2-3! It shows your visitors that a live agent is at a click away. * Secure, fast and cost-effective live help software. * Instant video chat and text live chat. * Customizable skin and logo. * Full integration to the popular CMSes.
    Video
    https://www.youtube.com/watch?v=dmmF-4M6Gb4
    Kostenlose Testphase
    yes 15 Days Free Trial
    Pricing plans
    $19 to get started for 1 Operator per month; $29 to get started for video hosting package. Yearly hosting will get 10% off and 10% discount is available for 3-10 operators; 15% discount for 11-24 operators; 20% discount for over 25 operators.
    Launch date
    2008-11-12
    Web-based Application
    yes
    IM (Google Talk, Jabber...) integration
    yes Skype
    Desktop Applications
    yes Desktop Clients
    Native mobile application
    no
    Works for customers on mobile devices?
    yes via skype
    Chat statistics
    yes The operator performance and customer activity data can be found in the admin panel, including: operator average pickup time, chat sessions, average rating, etc. and customer referrer, keywords, search engine, location, OS, etc.
    Multi-site
    yes Unlimited Site Access
    Multiple operators
    yes
    Conversation transcripts
    yes Saved on both Operator panel and Server
    Offline messages
    yes Yes, email and offline messages
    Visual customization
    yes 123 Live Help enables you customize client interface & a neat GUI as default skin for a completely branded user experience. And you can add ad banner and text ad in your customer panel to show your products or service.
    Visitor details
    yes Operators can track visitors' navigation history via 123LiveHelp, such as what pages they've visited, how long did they stay, where did they come from, whether they have come before, etc.
    Predefined responses
    yes Operator can add/delete/categorise predefined messages. And the messages are organized per operator, so to give customers a personal reply.
    International support
    yes Multilanguage
    Clickpath Tracker
    yes It allows operators to see how did visitors find your website, how traffic is being directed to your website, whether through a search engine or a direct link.
    Transfer to another operator
    yes
    Custom extensions
    yes API
    Proactive chat triggers
    yes Operator can monitor website and invite prospectives to chat. In "Visitor" section, pick one visitor and click the "Invite" button, a small window will popup. The default greeting message "Hello, Can I help you?" can also be modified easily.
    Visitor Monitoring
    yes Operators can monitor either the customer or the visitor at real-time. ("Customer" is who has clicked-to-talk, and "Visitor" is just website browser.)
    Video chat
    yes
    Remote screenshot
    yes
    API
    yes
    Twitter
    http://twitter.com/123flashchat
    Facebook
    https://www.facebook.com/flashchat
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