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Provide Support Live Chat

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Provide Support has been providing live chat and real time website monitoring solution since 2003. With more than 10000 customers all over the globe we are proud to say that our service has become helpful for various industries and improved both their sales and customer service quality.
Name
Provide Support Live Chat
Webseiteprovidesupport.com
Video
Trial and Prices10-day free fully functional trial.
Subscription packages (price for 1 month / 3 months / 6 month / 1 year):
  • Small business (1 operator) - $15 / $35 / $60 / $99
  • Corporate (3 operators) - $30 / $70 / $120 / $198
  • Enterprise (10 operators) - $60 / $140 / $240 / $396
Custom packages available.
All packages contain the same full set of features. No hidden or additional costs involved.
Launch date2003-08-01
Eigenschaften
Web-based ApplicationJa Modern web chat agent app is compatible with all modern browsers. Classic one supports even outdated browsers.
Offline messagesJa When the chat is offline visitor can either leave an offline message or be redirected to a custom web page. Offline chat button can be hidden at all as well.
Native mobile applicationJa for Android and iOS
Works for customers on mobile devices?Ja Responsive design allows the chat window look well in all major mobile browsers.
Visitor MonitoringJa The list of current website visitor is available. For each visitor IP, geographic location and local time, current page, history of browsing, browsing duration, OS and browser, custom data (if passed from the website) are available.
Chat statisticsJa Fully functional chat statistics app is available
Multi-siteJa Any subscription package allows using the same chat account on unlimited number of websites.
Multiple operatorsJa Number of available operator profiles is limited by subscription. All operators can be online concurrently.
Conversation transcriptsJa Online transcripts storage can be enabled and Transcript Viewer app is avaialble for all subscription packages. Transcripts can be also emailed in HTML or Text format to email(s) specified by customer.
Proactive chat triggers- Automatic eye-catcher can be displayed according to specified settings to draw attention to the chat option. Proactive chat invitation can be sent manually by operator.
Visual customizationJa Customizable chat window color, font type and size, company logo, chat window title, chat button tooltips, chat icons, chat button and window position.
Visitor detailsJa Geo location, IP, ISP, OS and browser, possibility to pass custom visitor details from your website to operators.
Predefined responsesJa Can be created for the whole account and for specific operator/department. Chat operators can create their own predefined responses right from the desktop operator console.
International supportJa Chats can be conducted in any language. Chat Messenger can be translated into any language as well.
Clickpath TrackerJa All current website visitors' browsing history is available in Visitors list. Current chat participant's browsing history is also available in the operator console sidebar.
APIJa Open chat statistics API is available.
Transfer to another operatorJa It is possible to invite additional operators to assist during chat and optionally leave the chat.
Custom extensionsJa Plugins for WordPress, Joomla, Magento. App for Shopify. Google Analitycs 4 integration. Integration instructions for multiple other CMS and Shopping Carts.
CobrowsingNein
Video chatNein
Remote screenshotNein
Desktop ApplicationsJa Native apps for Windows, Mac OS and Linux
Social Networks
Webseiteprovidesupport.com
Twitter
Facebookfacebook.com/...
Screenshot
Livechat & Chatbot
English
Public
Provide Support Live Chat Official
2023-10-12 14:44:25
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User reviews and comments

  • Iryna on 2013-06-23 08:06:33
    like this

    Reliable and reasonably priced