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ProProfs Chat

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ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.
Name
ProProfs Chat
Webseiteproprofschat.com
Video
Kostenlose TestphaseJa Free Forever Upto 1 Operator
Pricing plans
Launch date
Eigenschaften
chatbotJa
Web-based ApplicationJa Compatible with all up-to-date browsers.
IM (Google Talk, Jabber...) integrationNein
Desktop ApplicationsJa Desktop apps for Windows and Mac OS.
Native mobile applicationJa Mobile applications for iPad, iPhone, and Android devices.
Works for customers on mobile devices?Ja Yes - optimized for mobile devices
Chat statisticsJa Detailed Chat Statistics available + Google Analytics Integration
Multi-siteJa One account can be used to manage multiple websites.
Multiple operatorsJa Every user can have their own account. Different agent roles available.
Conversation transcriptsJa Chat transcripts are stored in Live Chat and can be export..
Offline messagesJa Offline messages are saved as tickets.
CobrowsingJa
Visual customizationJa Fully customizable
Visitor detailsJa Detailed information on online visitors include geolocation, time on the website and number of visits and more.
Predefined responsesJa Canned response
International supportJa Yes, provide International support
Clickpath TrackerJa Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.
Transfer to another operatorJa Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.
Custom extensionsJa 35+ integrations are available with ProProfs Chat
Proactive chat triggersJa ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.
Visitor MonitoringJa Real-time visitor monitoring of visitor.
Remote screenshotJa Available with 3rd party extensions.
APIJa API Available.
Social Networks
Webseiteproprofschat.com
Twitter
Facebookfacebook.com/...
Livechat & Chatbot
English
Public
Public
2024-08-12 08:27:28
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User reviews and comments

  • jas on 2024-09-27 10:24:29

    I've been impressed with ProProfs Chat's powerful features. The real-time visitor tracking feature is incredibly useful. Plus, the real-time language translation and audio & video chat conversations have really enhanced our customer support efficiency. It's a top-notch tool for any business!

  • Davis Brown on 2024-09-20 05:57:30

    Thanks to ProProfs Chat, our customer service has transformed dramatically. The bot's integration with our knowledge base allows it to provide precise answers, saving us time. I'm also quite impressed with its wide range of customizable templates and multilingual support. Overall, it's a powerful tool that has made managing live chat much more efficient.

  • lalitakush12 on 2024-08-23 06:26:08

    ProProfs Chat has truly impressed me. It is incredibly fast and efficient, and the automated responses save me a lot of time. I especially like how the automatic chat routing directs visitors to the right department. The analytics feature helps me fine-tune my approach. It’s an outstanding tool for any business!

  • Arzoo on 2024-08-22 10:44:37

    I’ve been impressed with ProProfs Chat’s capabilities. Its 24x7 chat support is excellent for businesses of all shapes and sizes, and its automated canned responses let you respond to customers 24x7. With its comprehensive dashboard, I can monitor chat operators closely and view detailed reports. I highly recommend it!