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Compare Zopim vs ArcChat vs HeyBubble vs Olark vs Smartsupp vs LiveChat vs LivePerson vs SnapEngage vs ClickDesk vs oFeatures
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LiveChatOlarkSmartsuppSnapEngageFormillaCrispREVE ChatProProfs ChatZendesk Chat
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Webseitelivechatinc.com/...olark.comsmartsupp.comsnapengage.comformilla.comcrisp.chatrevechat.comproprofschat.comzendesk.com/...
Live chat widget
Beschreibung

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws

SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.

Keep all your conversations in your existing CRM or Help Desk.

Formilla.com provides live chat and in-app messaging tools for your website. With over 12,000 customers worldwide, companies use our software for lead generation, and to improve customer support by chatting with their website visitors using our simple web interface and iPhone/Android mobile apps.

We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com!

Features listed here: formilla.com/...

Pricing listed here: formilla.com/...
Crisp est une solution de gestion de la relation client multicanal pour petites et moyennes entreprises. Le logiciel est très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et de centraliser l'ensemble des canaux de communication de l'entreprise en un seul point.
Des applications (iOS, Android, Mac et Windows) sont disponibles
Crisp propose différents logiciel au sein de sa suite, ce qui permet de gérer au mieux les différents stades de la relation client. Vous retrouverez ainsi:
Un logiciel de live chat permettant aux entreprises de converser avec leur client depuis le site internet.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/...
Un logiciel de base de connaissances permettant aux entreprises de cultiver une culture de l'autonomie au sein de la société et à destination des clients.
Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/...
Un logiciel de chatbot permettant aux entreprises d'offrir un service client 24/7.
REVE Chat is a cloud based multi-channel live chat platform that enables online businesses to proactively engage with the website visitors. As REVE Chat can be integrated with social media channels like Facebook and Viber, it also lets companies to offer social media customer support.

As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more.
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

Kostenlose TestphaseJa 14 days, no credit card required.Ja Free plan, & all paid plans have 14 days free trialJa 15 daysJa 15 days, no credit card required.Ja 14 jours d'essaiJaJa Try Any Plan Free For 15 Days (Free Trial)Ja 14 days
Number of paid customers16,00010,000
Pricing plans
  • Starter Plan: $20 / month / account
  • Team Plan: $41 / month / account
  • Business Plan: $59 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

  • $29/month per seat

Save 35% with a 2 year commitment.
  • FREE: free forever for up to 3 agents
  • STANDARD: 19.5 € / month / 3 agents
  • PRO: 48 € / month / 3 agents
  • Business :4 agents - $66/month
  • Enterprise : 8 agents - $160/month
  • Premier : 15 agents - $460/month
  • Standard (free): $0 / month
  • Premium : $19.99 / month
  • Professional: $39.99 / month / account
  • Growth: $55.99 / month / account

All sign-ups first start with the Premium Plus 15-day trial

  • Crisp Basic : free
  • Crisp Pro : $25 per team
  • Crisp Unlimited : $95 all unlimited
Standard Plan: $13.5 (per month for yearly plan)

Advanced Plan: $22.5 (per month for yearly plan)
  • Essentials: $10 / month
  • Premium: $15 / month
  • Enterprise Plan: custom

Full pricing details available at: proprofschat.com/...

  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
Screenshot
Video
Launch date2002-06-25 2009-08-01 2013-04-01 2008-10-01 2013-11-01 2015-11-01
Eigenschaften
Web-based ApplicationJa Compatible with all up-to-date browsers.JaJaJaJa Compatible with all up-to-date browsers.Ja ResponsiveJaJa Compatible with all up-to-date browsers.Ja
IM (Google Talk, Jabber...) integrationNein LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)Ja XMPP (Jabber)NeinJa SlackNein-
Desktop ApplicationsJa Desktop apps for Windows and Mac OS X.Ja through IM clientsJa XMPP (Jabber) : Pidgin, AdiumJa Through Google-talk and Skype IM clients on both Mac and WindowsJa Windows Desktop App, Mac OS X coming soonJaJaJa Desktop apps for Windows and Mac OS.- Through IM clients
Native mobile applicationJa Mobile applications for iPad, iPhone, and Android devices.Nein No native app, but any Jabber/XMPP app will workJa XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Nein No native app (any Google Talk client or Skype)Ja Native apps for iPhone/iPad and Android devicesJa iOS, AndroidJa iOS, AndroidJa Mobile applications for iPad, iPhone, and Android devices.Nein
Works for customers on mobile devices?Ja Optimized for mobile devices does not require Flash to work.JaJa fully responsive chat boxJaJa Works on all major mobile browsers (responsive)JaJa Responsive Chat WidgetJa Yes - optimized for mobile devicesJa Works on some mobile devices. HTML5 dashboard
Chat statisticsJa Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).JaJaJa Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics IntegrationJaJaJaJa Detailed Chat Statistics available + Google Analytics IntegrationJa
Multi-siteJa There's no limit. One account can be used to manage multiple websites.JaJa no extra chargeJa Unlimited in all plansJa Yes, the Premium Plus package supports multi-site licenses.JaJaJa One account can be used to manage multiple websites.Ja
Multiple operatorsJa Every user can have their own account. Different agent roles available.JaJaJaJa Each chat agent can have their own unique email login and passwordJa UnlimitedJaJa Every user can have their own account. Different agent roles available.Ja
Conversation transcriptsJa Chat transcripts are stored in LiveChat. Option to export archived transcripts.JaJaJaJa Yes. Enable chat transcripts to each agent, or globally to multiple email addresses.JaJaJa Chat transcripts are stored in Live Chat and can be export..Ja
Offline messagesJa Offline messages are saved as tickets, forwarded to a help desk or email address.Ja Messages sent to an email address(es) or into a CRM.JaJaJa Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions.Ja E-mail can be repliedJaJa Offline messages are saved as tickets.Ja
CobrowsingJa With the use of a 3rd party application.Ja push webpagesJa Screen recordingJa- Monitor what page URL the customer is on, and see what web pages they accessed on your website.JaJaJaNein
Visual customizationJa Several chat window themes to choose from. CSS customization, branding and white label version are available.Ja use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeJaJa Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise planJa Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options.JaJa Customize Chat Widget according to your website theme.Ja Fully customizableJa
Visitor detailsJa Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Ja Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersJa You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersJa User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time.Ja visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system.Ja See chat users types in real-time, country, town, social networks, etcJaJa Detailed information on online visitors include geolocation, time on the website and number of visits and more.Ja
Predefined responsesJa Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Ja Using 3rd Party MacrosJaJa With shortcutsJa Unlimited canned responses. Add them with quick shortcuts, also use them on mobile.JaJaJa Canned responseJa
International supportJa 40+ languages available.JaJa Chat support in English, French and CzechJa 26 languagesJa 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only.Ja 48 languesJa Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, TurkishJa Yes, provide International supportJa
Clickpath TrackerJa The user's browsing path is displayed in real-time to provide details on visited pages.JaJa Visitor recordingJaJa See what web pages the visitor has viewed, and the current page they're on.Ja MagicBrowse + MagicMapJaJa Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on.Nein
Transfer to another operatorJa Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Ja type !transfer command to transfer to all available operators, transcript link shows to new operatorJaJa Transfer easily between agents, tiers and groupsJa Transfer to other online agents, and include a private message if necessary.Ja Shared inbox between operators. What you see is what your team seeJaJa Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Ja
Custom extensionsJa 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Ja Extensible API (JavaScript plugin architecture) http://www.olark.com/docsJaJa Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more...Ja Integrate with Infusionsoft, Google Analytics, and over 500 apps with ZapierJa 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, ZendeskJa 35+ integrations are available with ProProfs ChatJa Javascript API, Many integrations (Zendesk, Salesforce, etc)
Proactive chat triggersJa LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Ja Fully customizable rule-based triggersJaJa Proactive chat implementation engages with the visitor on behalf of an agent currently online.Ja Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/JaJaJa ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions.Ja
Visitor MonitoringJa Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Ja List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.JaNeinJa Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more.JaJaJa Real-time visitor monitoring of visitor.Ja
Video chatNeinNeinNein Visitor recordingNeinNeinJaJaNeinNein
Remote screenshotJa With the use of a 3rd party application.NeinJa Screen recordingJaNeinJaJa Available with 3rd party extensions.Nein
APIJa Open APIJa http://www.olark.com/docsJa https://developers.smartsupp.com/Ja- Coming soon.Ja Api Javascript, RESTJa API's available on request to developers.Ja API Available.Ja
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Compare Zopim vs Olark vs LiveChat vs LivePerson vs SnapEngage vs ClickDesk
Livechat & Chatbot
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2024-02-14 17:21:22
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