| Webseite | formilla.com |
|---|
| Video |  |
|---|
| Kostenlose Testphase | Ja 15 days, no credit card required. |
|---|
| Pricing plans |
- Standard (free): $0 / month
- Premium : $19.99 / month
- Professional: $39.99 / month /
account
- Growth: $55.99 / month / account
All sign-ups first start with the Premium Plus 15-day
trial
|
|---|
| Launch date | 2013-11-01 |
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| Eigenschaften | |
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| Web-based Application | Ja Compatible with all up-to-date browsers. |
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| IM (Google Talk, Jabber...) integration | Nein |
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| Desktop Applications | Ja Windows Desktop App, Mac OS X coming soon |
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| Native mobile application | Ja Native apps for iPhone/iPad and Android devices |
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| Works for customers on mobile devices? | Ja Works on all major mobile browsers (responsive) |
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| Chat statistics | Ja |
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| Multi-site | Ja Yes, the Premium Plus package supports multi-site licenses. |
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| Multiple operators | Ja Each chat agent can have their own unique email login and password |
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| Conversation transcripts | Ja Yes. Enable chat transcripts to each agent, or globally to multiple email addresses. |
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| Offline messages | Ja Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions. |
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| Cobrowsing | - Monitor what page URL the customer is on, and see what web pages they accessed on your website. |
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| Visual customization | Ja Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options. |
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| Visitor details | Ja visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system. |
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| Predefined responses | Ja Unlimited canned responses. Add them with quick shortcuts, also use them on mobile. |
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| International support | Ja 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only. |
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| Clickpath Tracker | Ja See what web pages the visitor has viewed, and the current page they're on. |
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| Transfer to another operator | Ja Transfer to other online agents, and include a private message if necessary. |
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| Custom extensions | Ja Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier |
|---|
| Proactive chat triggers | Ja Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/ |
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| Visitor Monitoring | Ja Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more. |
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| Video chat | Nein |
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| Remote screenshot | Nein |
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| API | - Coming soon. |
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| Social Networks | |
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| X (Twitter) | @Formilla |
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| Facebook | facebook.com/... |
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| Webseite | formilla.com |
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User reviews and comments
Formilla is an amazing live chat service. The app works well and their customer service is fantastic!
25% recurring commissions (lifetime)