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Userlike

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Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more.

Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing.

With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service.

Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size.

Solutions de support par chat en Francais
Name
Userlike
Webseiteuserlike.com
Video
Kostenlose TestphaseJa 14 days - no credit card required - Free plan available
Pricing plans
  • Free Plan: 1 Widget; 1 Seat; All the core features
  • Userlike Team (€90/month): 4 Widgets; 4 Seats; 2 Messaging-Apps ; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access
  • Userlike Corporate (€290/month) : 10 Widgets; 10 Seats; 4 Messaging-Apps; All the core features; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics
  • Userlike Flex (Ask for quote) : 10+ Widgets; 10+ Seats; 4+ Messaging Apps; Website Messenger, Add-ons, WhatsApp channel, Messaging channels, Live Translation, Video calls, Screen sharing, Basic API access, AI Automation Hub, Chatbot, Analytics, White Label, Advanced routing, Professional onboarding, Organizations, Dedicated manager account
Launch date2012-03-01
Eigenschaften
Web-based ApplicationJa
IM (Google Talk, Jabber...) integrationJa Jabber compatible
Desktop ApplicationsJa Compatible with instant messengers for Windows and Mac
Native mobile applicationJa Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client)
Works for customers on mobile devices?Ja Optimized for mobile devices (smartphone & tablet)
Chat statisticsJa Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API
Multi-siteJa Integrate single or multiple widget per site by group, type of support or user behavior.
Multiple operatorsJa Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator.
Conversation transcriptsJa Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM.
Offline messagesJa Yes. Synchronous and asynchronous communication mode
CobrowsingJa Guide your visitor to any page of your website.
Visual customizationJa Fully customizable and text customization
Visitor detailsJa Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations.
Predefined responsesJa Easily create chat macros and sort them into groups.
International supportJa Multilingual-Support
Clickpath TrackerJa See at what url your chat partners are and how they navigate over your site.
Transfer to another operatorJa Conversation including chat transcripts can be forwarded to other operators.
Custom extensionsJa Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more.
Proactive chat triggersJa Fully Customizable
Visitor MonitoringJa Available while user is connected
Video chatJa
Remote screenshotJa
APIJa Open API, Javascript API, and remote API to set up advanced chat behavior.
Social Networks
Webseiteuserlike.com
Twitter
Facebookfacebook.com/...
Livechat & Chatbot
English
Public
Public
2022-11-24 08:40:34
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User reviews and comments

  • United-Shop Metzingen on 2017-01-11 17:24:12
    like this

    Super leichte Software, leicht zu verstehen, leicht zu integrieren. Einfach TOP!!!

  • Appmatics on 2017-01-05 14:27:06
    like this

    Awesome service and fair prices!

  • Christian Groebe on 2017-01-05 14:22:07
    like this

    Best tool for support and monitoring the customers responses.

  • salesheads on 2016-11-21 15:43:44
    like this

    Good support and start up friendly!

  • aleeda on 2016-10-24 13:57:55
    like this

    Awesome service!

  • ExpertAgent on 2016-09-28 21:36:46
    like this

    Best soliution for website and mobile support. Great chat, informative and user friendly backend, easy integration and multichannel including social media.

  • Wolfgang Stöger on 2016-09-26 12:03:14
    like this

    very nice tool! recommend.

  • Sapaso - Paul on 2016-08-15 09:18:25
    like this

    Best chat - 12 months free for start-ups!

  • Peache on 2016-08-05 17:24:36
    like this

    USERLIKE est un accès rapide et facile au clavardage nécessaire à mes questions de santé. Grâce à eux j'ai toujours pu discuter avec qui j'avais besoin, et c'est sécurisé pas mal.

  • ChargéProj on 2016-08-05 17:02:15
    like this

    Userfriendly chat that works well!

  • Christina Bertsch on 2016-07-04 11:57:42
    like this

    Userlike ist die beste Livechat Software die ich kenne. Ich kann es nur weitermpfehlen

  • Ayce on 2016-06-30 18:41:23
    like this

    For those serious about customer support

  • max on 2016-06-03 14:13:43
    like this

    great software, great support if you have any questions.

  • mm00 on 2016-05-04 15:57:24
    like this

    Great chat application!

  • Eugene Fedorov on 2016-05-02 10:21:52
    like this

    They have 12 month period for startapers, and very very power full functionality! Very nice customer service. Very nice design. It is really best choice for my small business in Ukraine.

  • Lena Loo on 2016-04-12 15:39:47
    like this

    After checking several others, we decided to go for UserLike - The best software possible!

  • Semel on 2016-03-04 21:11:46
    like this

    Userlike is the best live-chat software!

  • ber on 2016-01-26 21:04:46
    like this

    Great service !

  • Claire on 2016-01-26 11:20:36
    like this

    Very easy integration

  • Charly on 2015-12-17 17:09:21

    Best Chat ever: great design, easy to use, lots of functions!

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