SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device.
Keep all your conversations in your existing CRM or Help Desk.
Name | SnapEngage |
|---|---|
| Webseite | snapengage.com |
| Video | |
| Number of paid customers | |
| Kostenlose Testphase | Ja 15 days |
| Pricing plans |
|
| Launch date | 2008-10-01 |
| Eigenschaften | |
| Web-based Application | Ja |
| IM (Google Talk, Jabber...) integration | |
| Desktop Applications | Ja Through Google-talk and Skype IM clients on both Mac and Windows |
| Native mobile application | Nein No native app (any Google Talk client or Skype) |
| Works for customers on mobile devices? | Ja |
| Chat statistics | Ja Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration |
| Multi-site | Ja Unlimited in all plans |
| Multiple operators | Ja |
| Conversation transcripts | Ja |
| Offline messages | Ja |
| Cobrowsing | Ja |
| Visual customization | Ja Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan |
| Visitor details | Ja User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. |
| Predefined responses | Ja With shortcuts |
| International support | Ja 26 languages |
| Clickpath Tracker | Ja |
| Transfer to another operator | Ja Transfer easily between agents, tiers and groups |
| Custom extensions | Ja Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... |
| Proactive chat triggers | Ja Proactive chat implementation engages with the visitor on behalf of an agent currently online. |
| Visitor Monitoring | Nein |
| Video chat | Nein |
| Remote screenshot | Ja |
| API | Ja |
| Social Networks | |
| @snapengage | |
| facebook.com/... | |
| Webseite | snapengage.com |
User reviews and comments
Super simple et marche extrêmement bien.
Great features and awesome team.
Awesome stuff!
C'est super