LiveAgent help desk and live chat software is the ultimate solution for providing excellent customer support.
Equipped with 175+ support features you'll be able to link every channel of possible support inputs like fetching emails, Facebook comments, Tweets, contact forms, live chat or phone calls.
Key LiveAgent features:
Name | LiveAgent |
|---|---|
| Webseite | liveagent.com |
| Video |  |
| Kostenlose Testphase | Ja Trial for 14 days, no credit card required. |
| Pricing plans | No limits of concurrent chats.
|
| Launch date | 2007-07-01 |
| Eigenschaften | |
| Web-based Application | Ja Available on all known up-to-date browsers. |
| IM (Google Talk, Jabber...) integration | |
| Desktop Applications | |
| Native mobile application | Ja Mobile apps for iOS and Android devices. |
| Works for customers on mobile devices? | Ja Yes. |
| Chat statistics | Ja Comprehensive detailed reports available. |
| Multi-site | Ja Unlimited |
| Multiple operators | Ja Yes. |
| Conversation transcripts | Ja Yes. |
| Offline messages | Ja Offline messages are saved as tickets. |
| Cobrowsing | |
| Visual customization | Ja CSS, image upload... |
| Visitor details | Ja Geolocation, IP address, referrer links, browser type, language. |
| Predefined responses | Ja Yes. |
| International support | Ja 39 Languages |
| Clickpath Tracker | Ja Yes. |
| Transfer to another operator | Ja Yes. |
| Custom extensions | Ja Can be integrated with 80+ services, including Mailchimp, Aweber, Magento, Prestashop, Google Analytics, Facebook... |
| Proactive chat triggers | Ja Yes. |
| Visitor Monitoring | Ja Yes. |
| Video chat | Ja Yes. |
| Remote screenshot | |
| API | Ja Open API available. |
| Social Networks | |
| @liveagent | |
| facebook.com/... | |
| Webseite | liveagent.com |
User reviews and comments
Perfect Live Chat Software. Love the customer service too ;)