Link	PhaseWare Tracker	VisionFlow
Aktualisieren	2011-08-09 20:36:50	2015-11-23 22:55:46
Webseite	PhaseWare.com	visionflow.com
Name	PhaseWare Tracker	VisionFlow
Beschreibung	PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.	VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.
Latest version	6.0.1	10.4
Microsoft Outlook Integration	Tightly integrated with Outlook to create email responses and tickets from Outlook with a single click	Integrated with emails and Calendar for meetings and recurring tasks
Business Rules Engine	Ja	Ja
Customer Self Service Option	Ja	Ja
Trouble Ticketing	Ja	Ja
Self Service Portal	Ja	Ja
Online Forums	Ja	Ja
Mobile Access	Ja	Ja
Integrated Knowledge Base	Ja	Ja
Email Tracking	Ja	Ja
Download Manager	Ja	Ja
Data Import/Export	Ja	Ja
Customizable Reporting	Ja	Ja
Customizable Functionality	Ja	Ja
Customizable Fields	Ja	Ja
Customer Management	Ja	Ja
Customer Queuing	Ja	Ja
Chat	Ja	Ja
Alerts / Escalation	Ja	Ja
Automatic Customer Notices	Ja	Ja
Call Tracking	Ja	Ja
Mobile version		Ja