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PhaseWare Tracker

2
PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.
Name
PhaseWare Tracker
WebseitePhaseWare.com
Trial and Prices
  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

Launch date2005
Eigenschaften
Chat statisticsJa
Multi-siteJa
Multiple operatorsJa
Conversation transcriptsJa
Offline messagesJa
CobrowsingNein
Visual customizationJa
Visitor detailsJa
Predefined responsesJa
Native mobile applicationJa
International supportNein
Clickpath TrackerJa
Transfer to another operatorJa
Custom extensionsJa
Proactive chat triggersNein
Visitor MonitoringNein
Affiliate / Credit ProgramNein
Remote screenshotNein
APIJa
Email notificationsJa
Social Networks
WebseitePhaseWare.com
Facebookfacebook.com/...
Twitter
Webmaster
English
Public
Public
2011-08-09 20:36:50
View changes

User reviews and comments

  • jpctx on 2011-08-09 20:55:59
    like this

    Great overall product.