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MopinionHelpraceHunchBuzzIdeaScaleOMBEA InsightsVerint Experience ManagementPulse InsightsQualarooSuggestionBox.comsurvicateUsabilla LiveUserEchousersnapUserThoughtUserVoicewebengageWizVillefeedback lite
Webseitemopinion.comhelprace.comhunchbuzz.comideascale.comombea.comverint.com/...pulseinsights.comqualaroo.comsuggestionbox.comsurvicate.comusabilla.com/...userecho.comusersnap.comuserthought.comuservoice.comwebengage.comwizville.frfeedbacklite.com
BeschreibungProvides customer & employee feedback, idea, suggestion & bug tracking services, based on open innovation, crowdsourcing & gamification.Collect ideas from your customers, give them a platform to vote, the most important ideas bubble to the top.OMBEA Insights helps you capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition.

+ On-site Module: Learn what customers are thinking at any physical location, such as in your stores, restaurants and restroom facilities.

+ Online Module: Assess user experience on all your web pages, such as at shopping, ordering, checkout and support.

+ Anywhere Module:Collect feedback from anywhere you wish by using email, SMS, till receipts or QR codes.
On the front end, it leads to a brief, opt-in comment card that customers can use to share their feedback.Pulse Insights' micro survey platform helps clients get instantaneous insights from their web and mobile properties to capture voice of customer to continuously improve customer experience and conversion rates.The fastest way to collect feedback from website visitors. Survey specific groups of website visitors to understand their needs, expectations, objections. Find out who they are and why they behave as they do.Collect valuable visual feedback on your website. With Usabilla Live, it’s fun and easy for your website visitors to get in touch and share their feedback with you. In turn, you can easily reach out and learn more about your customers.UserEcho - new way to listen and engage your customersUseThought provides feedback form and widget together with analytics and it is customizable, cross-browser, localized, SSL secured, easy to integrate and has integration with JIRA issue manager.

Additionally, the form has ability to highlight & annotate some fragment of your webpage and send together with a feedback message, auto-calculated custom JavaScript variables, feedback categories and user rating.
UserVoice provides hosted feedback forums, which allow customers to create, discuss, and vote for ideas.WizVille is a Customer Feedback SaaS designed to help chains of stores monitor their customer experience, enrich their CRM and improve their online reputation. Our clients include Monoprix (#1 hypermarket chain in French city centres with 450 units), 5àsec (World #1 Dry cleaning network with 1900 units), Brioche Dorée (500 restaurants in the world), 1.2.3 (250 shops in Europe), LaForêt Immobilier (700 agencies in France) and La Chaise Longue (40 shops in Europe). For more information : wizville.fr or contact@wizville.fr
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Design
Company logoJaJaJaJaJaJaJaJaJaNein Customize to seamlessly fit your own site.JaJaJaJa + customized graphic design
CSS customizationNeinJaJaJa Full customizationJaJa Full CustomizationJa PartialNeinJa Full customizationJa Full CustomizationJa Css customization, Layout customizationJaJa Full customizationJa Full customization
Eigenschaften
File attachmentsJa Documents, images, videoJaJaNeinNeinNeinNeinNeinJa Users can choose elements of the screen, automatically screenshot and sent in their feedback.Ja it's possible to attach imagesNeinJa
Custom fields into formsNeinJaJaJa YesJaJaJa Fully CustomizableJa auto filled-in custom fieldsNein not form but community forumJa Fully customizable
Private communitiesJaJaJaJa Feedback is accessible via the admin portal. Possible to share reports.NeinNeinJaNeinJa Feedback only seen by website's account, or linked accounts. Possible to share feedback.JaNeinJaJa Full customization: share feedback with head-office only, store managers, employees or publish it online for all to see!
Twitter supportNeinNeinJaNeinNeinNeinJaNeinJa Twitter module for messages feedNeinNeinNein
Facebook supportNeinJaJaJa YesNeinNeinJa Yes - integrated with IntercomNeinJa Facebook applicationNeinJa Facebook page applicationNein
Export filesJa Exports / imports community data to Excel-Ja All your idea and user data can be exported out to a simple Excel spreadsheet.Ja Yes, Excel.NeinJa XLSXJa CSVNeinJa CSVJa Export feedback as .csv file (Excel, Google Spreads)Ja Through APIJa exports to XML, Excel, PDF, CSV, ODSJa ExcelJa exports to CSV, PDF...Plus daily, weekly or monthly email reports.
WidgetsJa Widget tabJa Feedback Tab Widget, WordPress PluginJa iPhone, Wordpress, or basic web based widgetJa Website Widget, App Widget, Desktop Widget.JaJa Multiple Website WidgetsJa Surveys, CTAsJaJa Surveys, CTAs, lead capture & feedback tabJa Feedback buttonJaJa customizable widget per each formJa Feedback Tab Widget, WordPress PluginNein N/A
Multi-language-JaJa YesJaJaNeinJa Dashboard is in English but widget can display any language, any charactersJa Supports any Language. Currently 17 translations. Add more on request. Website English, French and German. Right to left support - (eg. Arabic/Hebrew)Ja Base+ planJa English (default), Spanish, German, Slovak, Hungarian, Russian, Ukrainian and Japanese (日本語). Request more.JaJa English, French, Spanish, German, Portuguese. Request more.
Spam filterJa User blocking functionJaJa- N/ANeinNeinNein-NeinJa Base plan-JaJa
Vote fraud detectionJaJaJa Yes. Smart anti-tamper algorithms prevent fraudulent votes from getting into the dashboard.Nein-Nein- N/AJaNeinNeinJaJa Yes, plus optional third-party customer review certificate available to guarantee proof of purchase.
Crowdsourced moderationNeinJaJaNein N/ANein-Nein- N/ANein N/AJaNein no need of moderation for formsJaNein N/A
APIJa-JaJa YesNeinJaJa Reporting APINeinJa Reporting API, Visitors APIJaJaJa JavaScript Feedback Form APIJa Public and Commercial API
Restrict accessJaJaJaJa N/ANeinJa Upon email requestJaJa Users right managementJaJaJa Data is securely savedJa by email address, by email domain, by IPJa
Domain aliasingJaJaJaJa YesNein not necessary since it is form fully integrated to the website- N/ANein- N/ANeinJa- no need for that as feedback form is already on the same domain as websiteJaJa
AnalyticsNein GoogleJaJaJa Real-time analytics, smart alerts.Ja Integration with Omniture, Google Analytics Coremetrics Webtrends, Tealeaf ClickTale Atomic Labs And moreJa Analytics IntegrationJa Reporting dashboardNeinJa Dashboard, Email digest reportsJa User Feedback Dashboard and Aggregation, Campaign Statistics.Ja Visitors and amount of feedback by day for latest 30 daysJa On-Demand Feedback AnalyticsJa user, suggestion, emailJa Fully customizable dashboard with amazing amounts of data.
CRM integration-Nein-Ja Salesforce.comJa In Enteprise planNeinJa PipedriveJa desk.com, zendeskNeinNeinNeinJa
Other integrationJa Google AnalyticsNeinJa Yammer, Twitter, Apple Push NotificationNeinJa Marketing automation integration in Enteprise planNeinJa Google Analytics, Intercom, Hubspot, Mailchimp, GetResponse, Vero, Active Campaign and moreJa JIRA, Webhook, Google AnalyticsJa FacebookJa Atlassian JIRA issue managerNein
Automatic responsesJaNeinNein N/ANeinNeinJaJa Users get notification upun feedback receivedJa Set up notifications to alert account holders when feedback comes in. Use integrations to redirect Support cases.NeinJa Visitors get immediate delivery status responceNeinJa
Offline data collectionJa Yes
Preisgestaltung
Freie VersionNeinJa Free plan availableJa 1 community, 1 moderator, twitter, unlimited feedbacksNeinNeinJaJa 25 responsesNein 30 day free trialJa LifetimeNein 14 Day Free TrialJa 1 forum, 1 moderator, unlimited feedback, modules customization, twitter+facebook modules- 15 days free trialJa Ultimate FREE plan includes 1 customized feedback form & widget, basic analytics, email notification, feedback inbox & SSL security.Ja 1 forumNein N/A
Trial and Prices
  • € 199 /month (Yearly) Unlimited forms, unlimited responses
  • € 499 /month (Yearly) Unlimited forms, unlimited responses, In-App
30 day trial on full version. $9/user/month if billed annually. $10/user/month if billed monthly.15$/month (basic: mobile, facebook and logo)
99$/month (corporate)
Pricing starts at $35 / month per touchpoint. Trial available.Enterprise
  • Free plan for 25 responses
  • Essentials for 100 responses
    • $40/month (Monthly plan)
    • $20/month (Yearly plan discounted)
  • Premium for 100 responses
    • $60/month (Monthly plan)
    • $40/month (Yearly plan discounted)
49.50$/month (1 user; 9.95$/month per additional users)
50$49$/month (Basic) 89$/month (Standard) 199$/month (Large) Enterprise (Unlimited Pageviews, Bonus functionality, Full Customization)15$/month (Base: 2 forums, up to 3 admins)
59$/month (Base+: 10 forums, up to 10 admins)
256$/month (Advanced)
Custom
  • $19 / month: 2 team members, 1 feedback project‍
  • $69 / month: 10 team members, 3 feedback project‍s
  • $129 / month: 15 team members, 10 feedback project‍s
19.99$/month Pro plan (advanced analytics, feedback categories, JIRA integration, custom variables, standalone installation, API, two form look'n'feels);

29.99$/month Pro X2 plan - two Pro plans in one account;

Custom - new functionality or integration requested by you.
Free up to $95/agent/monthOn demand
Social Networks
Facebookfacebook.com/...facebook.com/...facebook.com/...facebook.com/...facebook.com/...facebook.com/...facebook.com/...
Twittertwiiter.com/...
Webseitemopinion.comhelprace.comhunchbuzz.comideascale.comombea.comverint.com/...pulseinsights.comqualaroo.comsuggestionbox.comsurvicate.comusabilla.com/...userecho.comusersnap.comuserthought.comuservoice.comwebengage.comwizville.frfeedbacklite.com