| Webseite | mopinion.com | helprace.com | hunchbuzz.com | ideascale.com | ombea.com | verint.com/... | pulseinsights.com | qualaroo.com | suggestionbox.com | survicate.com | usabilla.com/... | userecho.com | usersnap.com | userthought.com | uservoice.com | webengage.com | wizville.fr | feedbacklite.com |
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| Beschreibung | | | Provides customer & employee feedback, idea, suggestion &
bug tracking services, based on open innovation, crowdsourcing
& gamification. | Collect ideas from your customers, give them a platform to vote,
the most important ideas bubble to the top. | OMBEA Insights helps you capture feedback at any physical or
digital touchpoint and let our state-of-the-art algorithms find the
hidden pain points for you. All discoveries are neatly summarised
and presented back as prioritised to-do lists. Smart alerts tell
you when something needs your immediate attention, while timely
reports keep you on top of pain points you need to outsmart the
competition.
+ On-site Module: Learn what customers are thinking at any physical
location, such as in your stores, restaurants and restroom
facilities.
+ Online Module: Assess user experience on all your web pages, such
as at shopping, ordering, checkout and support.
+ Anywhere Module:Collect feedback from anywhere you wish by using
email, SMS, till receipts or QR codes. | On the front end, it leads to a brief, opt-in comment card that
customers can use to share their feedback. | Pulse Insights' micro survey platform helps clients get
instantaneous insights from their web and mobile properties to
capture voice of customer to continuously improve customer
experience and conversion rates. | | | The fastest way to collect feedback from website visitors. Survey
specific groups of website visitors to understand their needs,
expectations, objections. Find out who they are and why they behave
as they do. | Collect valuable visual feedback on your website. With Usabilla
Live, it’s fun and easy for your website visitors to get in touch
and share their feedback with you. In turn, you can easily reach
out and learn more about your customers. | UserEcho - new way to listen and engage your customers | | UseThought provides feedback form and widget together with
analytics and it is customizable, cross-browser, localized, SSL
secured, easy to integrate and has integration with JIRA issue
manager.
Additionally, the form has ability to highlight & annotate some
fragment of your webpage and send together with a feedback message,
auto-calculated custom JavaScript variables, feedback categories
and user rating. | UserVoice provides hosted feedback forums, which allow customers to
create, discuss, and vote for ideas. | | WizVille is a Customer Feedback SaaS designed to help chains of
stores monitor their customer experience, enrich their CRM and
improve their online reputation. Our clients include Monoprix (#1
hypermarket chain in French city centres with 450 units), 5àsec
(World #1 Dry cleaning network with 1900 units), Brioche Dorée (500
restaurants in the world), 1.2.3 (250 shops in Europe), LaForêt
Immobilier (700 agencies in France) and La Chaise Longue (40 shops
in Europe). For more information : wizville.fr or
contact@wizville.fr | |
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| Ich mag das | Likes 0 | Likes 0 | Likes 2 | Likes 3 | Likes 1 | Likes 0 | Likes 0 | Likes 1 | Likes 0 | Likes 1 | Likes 1 | Likes 3 | Likes 0 | Likes 4 | Likes 4 | Likes 0 | Likes 1 | Likes 0 |
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| Video | | | | slideshare.net/... | | | | | | | | | | | | | | |
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| Design | | | | | | | | | | | | | | | | | | |
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| Company logo | | Ja | Ja | Ja | Ja | Ja | Ja | Ja | Ja | Ja | Nein Customize to seamlessly fit your own site. | Ja | | Ja | Ja | | Ja + customized graphic design | |
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| CSS customization | | Nein | Ja | Ja | Ja Full customization | Ja | Ja Full Customization | Ja Partial | Nein | Ja Full customization | Ja Full Customization | Ja Css customization, Layout customization | | Ja | Ja Full customization | | Ja Full customization | |
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| Eigenschaften | | | | | | | | | | | | | | | | | | |
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| File attachments | | Ja Documents, images, video | Ja | Ja | Nein | Nein | | Nein | Nein | Nein | Ja Users can choose elements of the screen, automatically screenshot and sent in their feedback. | Ja it's possible to attach images | | Nein | Ja | | | |
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| Custom fields into forms | | Nein | Ja | Ja | Ja Yes | Ja | | | | Ja | Ja Fully Customizable | | | Ja auto filled-in custom fields | Nein not form but community forum | | Ja Fully customizable | |
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| Private communities | | Ja | Ja | Ja | Ja Feedback is accessible via the admin portal. Possible to share reports. | Nein | | Nein | Ja | Nein | Ja Feedback only seen by website's account, or linked accounts. Possible to share feedback. | Ja | | Nein | Ja | | Ja Full customization: share feedback with head-office only, store managers, employees or publish it online for all to see! | |
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| Twitter support | | Nein | Nein | Ja | Nein | Nein | | Nein | | Ja | Nein | Ja Twitter module for messages feed | | Nein | Nein | | Nein | |
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| Facebook support | | Nein | Ja | Ja | Ja Yes | Nein | | Nein | | Ja Yes - integrated with Intercom | Nein | Ja Facebook application | | Nein | Ja Facebook page application | | Nein | |
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| Export files | | Ja Exports / imports community data to Excel | - | Ja All your idea and user data can be exported out to a simple Excel spreadsheet. | Ja Yes, Excel. | Nein | Ja XLSX | Ja CSV | Nein | Ja CSV | Ja Export feedback as .csv file (Excel, Google Spreads) | Ja Through API | | Ja exports to XML, Excel, PDF, CSV, ODS | Ja Excel | | Ja exports to CSV, PDF...Plus daily, weekly or monthly email reports. | |
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| Widgets | | Ja Widget tab | Ja Feedback Tab Widget, WordPress Plugin | Ja iPhone, Wordpress, or basic web based widget | Ja Website Widget, App Widget, Desktop Widget. | Ja | Ja Multiple Website Widgets | Ja Surveys, CTAs | Ja | Ja Surveys, CTAs, lead capture & feedback tab | Ja Feedback button | Ja | | Ja customizable widget per each form | Ja Feedback Tab Widget, WordPress Plugin | | Nein N/A | |
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| Multi-language | | | - | Ja | Ja Yes | Ja | | Ja | Nein | Ja Dashboard is in English but widget can display any language, any characters | Ja Supports any Language. Currently 17 translations. Add more on request. Website English, French and German. Right to left support - (eg. Arabic/Hebrew) | Ja Base+ plan | | Ja English (default), Spanish, German, Slovak, Hungarian, Russian, Ukrainian and Japanese (日本語). Request more. | Ja | | Ja English, French, Spanish, German, Portuguese. Request more. | |
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| Spam filter | | Ja User blocking function | Ja | Ja | - N/A | Nein | | Nein | Nein | - | Nein | Ja Base plan | | - | Ja | | Ja | |
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| Vote fraud detection | | | Ja | Ja | Ja Yes. Smart anti-tamper algorithms prevent fraudulent votes from getting into the dashboard. | Nein | | - | Nein | - N/A | Ja | Nein | | Nein | Ja | | Ja Yes, plus optional third-party customer review certificate available to guarantee proof of purchase. | |
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| Crowdsourced moderation | | Nein | Ja | Ja | Nein N/A | Nein | | - | Nein | - N/A | Nein N/A | Ja | | Nein no need of moderation for forms | Ja | | Nein N/A | |
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| API | | Ja | - | Ja | Ja Yes | Nein | Ja | Ja Reporting API | Nein | Ja Reporting API, Visitors API | Ja | Ja | | Ja JavaScript Feedback Form API | Ja Public and Commercial API | | | |
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| Restrict access | | Ja | Ja | Ja | Ja N/A | Nein | | Ja Upon email request | Ja | Ja Users right management | Ja | Ja | | Ja Data is securely saved | Ja by email address, by email domain, by IP | | Ja | |
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| Domain aliasing | | Ja | Ja | Ja | Ja Yes | Nein not necessary since it is form fully integrated to the website | | - N/A | Nein | - N/A | Nein | Ja | | - no need for that as feedback form is already on the same domain as website | Ja | | Ja | |
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| Analytics | | Nein Google | Ja | Ja | Ja Real-time analytics, smart alerts. | Ja Integration with Omniture, Google Analytics Coremetrics Webtrends, Tealeaf ClickTale Atomic Labs And more | Ja Analytics Integration | Ja Reporting dashboard | Nein | Ja Dashboard, Email digest reports | Ja User Feedback Dashboard and Aggregation, Campaign Statistics. | Ja Visitors and amount of feedback by day for latest 30 days | | Ja On-Demand Feedback Analytics | Ja user, suggestion, email | | Ja Fully customizable dashboard with amazing amounts of data. | |
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| CRM integration | | | - | Nein | - | Ja Salesforce.com | | Ja In Enteprise plan | Nein | Ja Pipedrive | Ja desk.com, zendesk | Nein | | Nein | Nein | | Ja | |
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| Other integration | | Ja Google Analytics | Nein | Ja Yammer, Twitter, Apple Push Notification | | Nein | | Ja Marketing automation integration in Enteprise plan | Nein | Ja Google Analytics, Intercom, Hubspot, Mailchimp, GetResponse, Vero, Active Campaign and more | Ja JIRA, Webhook, Google Analytics | Ja Facebook | | Ja Atlassian JIRA issue manager | Nein | | | |
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| Automatic responses | | | Ja | Nein | Nein N/A | Nein | | Nein | Ja | Ja Users get notification upun feedback received | Ja Set up notifications to alert account holders when feedback comes in. Use integrations to redirect Support cases. | Nein | | Ja Visitors get immediate delivery status responce | Nein | | Ja | |
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| Offline data collection | | | | | Ja Yes | | | | | | | | | | | | | |
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| Preisgestaltung | | | | | | | | | | | | | | | | | | |
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| Freie Version | Nein | Ja Free plan available | | Ja 1 community, 1 moderator, twitter, unlimited feedbacks | Nein | Nein | Ja | Ja 25 responses | Nein 30 day free trial | Ja Lifetime | Nein 14 Day Free Trial | Ja 1 forum, 1 moderator, unlimited feedback, modules customization, twitter+facebook modules | - 15 days free trial | Ja Ultimate FREE plan includes 1 customized feedback form & widget, basic analytics, email notification, feedback inbox & SSL security. | Ja 1 forum | | Nein N/A | |
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| Trial and Prices |
- € 199 /month (Yearly) Unlimited forms, unlimited
responses
- € 499 /month (Yearly) Unlimited forms, unlimited
responses, In-App
| 30 day trial on full version. $9/user/month if billed annually.
$10/user/month if billed monthly. | | 15$/month (basic: mobile, facebook and logo)
99$/month (corporate) | Pricing starts at $35 / month per touchpoint. Trial available. | | Enterprise |
- Free plan for 25 responses
- Essentials for 100 responses
- $40/month (Monthly plan)
- $20/month (Yearly plan discounted)
- Premium for 100 responses
- $60/month (Monthly plan)
- $40/month (Yearly plan discounted)
| 49.50$/month (1 user; 9.95$/month per additional
users)
| 50$ | 49$/month (Basic) 89$/month (Standard)
199$/month (Large) Enterprise (Unlimited Pageviews,
Bonus functionality, Full Customization) | 15$/month (Base: 2 forums, up to 3 admins)
59$/month (Base+: 10 forums, up to 10 admins)
256$/month (Advanced)
Custom |
- $19 / month: 2 team members, 1 feedback project
- $69 / month: 10 team members, 3 feedback projects
- $129 / month: 15 team members, 10 feedback projects
| 19.99$/month Pro plan (advanced analytics, feedback
categories, JIRA integration, custom variables, standalone
installation, API, two form look'n'feels);
29.99$/month Pro X2 plan - two Pro plans in one
account;
Custom - new functionality or integration requested by you. | Free up to $95/agent/month | | On demand | |
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| Social Networks | | | | | | | | | | | | | | | | | | |
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| Facebook | | | | facebook.com/... | facebook.com/... | | | | facebook.com/... | | facebook.com/... | facebook.com/... | | | facebook.com/... | | facebook.com/... | |
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| Twitter | | | | | | | twiiter.com/... | | | | | | | | | | | |
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| Webseite | mopinion.com | helprace.com | hunchbuzz.com | ideascale.com | ombea.com | verint.com/... | pulseinsights.com | qualaroo.com | suggestionbox.com | survicate.com | usabilla.com/... | userecho.com | usersnap.com | userthought.com | uservoice.com | webengage.com | wizville.fr | feedbacklite.com |
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User reviews and comments
Great overview! Would like to add www.mopinion.com to this list.
Hum.., How about a Free, beta web app from Heeduser. heeduser.com I vote for it. Since it's - (1) Full fledged community with comprehensive collaboration platform. (2) Modern usability with social integration. (3) It's simple, clear, beautiful and free.
how can this list be printed?
which do you think would be best for a federal government agency to use for internal solicitation of feedback and ideas to employees?
Thanks for your post, I find the research has been great to get an understanding of the market. I will be using this service for my next venture hunchbuzz.com
I'd like to introduce webengage.com. Should be added to this list as well!
Current title doesn't describe these software in the right way