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Kayako SupportSuitePhaseWare TrackerVision HelpdeskZendeskVisionFlowProProfs Help Desk
Webseitekayako.comPhaseWare.comvisionhelpdesk.comzendesk.comvisionflow.comproprofs.com/...
BeschreibungPhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.Vision Helpdesk is extensive customer service software offering four products to manage customer service for all-size businesses. Help Desk Software, Satellite Help Desk, ITSM Service Desk Software, and Live Chat Software.VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface.
Trial and Prices
  • 30 day free trial
  • on demand: starts from $29/month/staff
  • to install: starts from $599 one time fee for 10 staff

  • 30 day free trial
  • Tracker OnDemand: starts from $49/month/agent
  • Tracker Licensed: starts from $499 per agent

  • 30 day free trial
  • SaaS: starts from $12/month
  • On-Premises: starts from $8/month

  • 20 day free trial
  • on demand (SAAS): starts from $23/month/agent
  • To install: starts from $349 per agent

  • 15 days free trial
  • ESSENTIALS:$ 10 User/month
  • PREMIUM:$ 15 User/month
Launch date200120052007-01-01 20032018
Eigenschaften
Chat statisticsNeinJaJaJaJaJa
Multi-siteJaJaJaJaJaJa
Multiple operatorsJaJaJaJaJaJa
Conversation transcriptsJaJaJaJaJaJa
Offline messagesJaJaJaJaJaJa
CobrowsingNeinNeinJaJaNeinNein
Visual customizationJaJaJaJaJaJa
Visitor detailsJaJaJaJaJaJa
Predefined responsesJaJaJaJaJaJa
Native mobile applicationNeinJaJaJaJaJa
International supportJaNeinJaJaJaJa
Clickpath TrackerJaJaNeinNeinNein
Transfer to another operatorJaJaJaJaJaJa
Custom extensionsNeinJaJaJaJaJa
Proactive chat triggersJaNeinJaJaNeinJa
Visitor MonitoringJaNeinJaJaNeinJa
Affiliate / Credit ProgramNeinNeinJaJaJaNein
Remote screenshotJaNeinJaNeinJaNein
APIJaJaJaJaJaJa
Social Networks
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Helpdesk Features
Self Help / KB / ForumsJaJaJaJa
Email ParsingJaJaJaJaJa
Multi-Language Staff and Client PortalsJaJaJaJaJa
Two-Way Email ParsingJaJaJaJa
Ticket BillingNeinJaNein-
Multiple Company SupportNeinJaNeinJaJa
Multiple Product Support-JaNeinJaJa
WorkFlowJaJaNeinJaJa
AutomationJaJaJaJaJa
WYSIWYGJaJaJaJaJa
Service Level Agreement (SLA)JaJaJaJaJa
Alerts / EscalationJaJaJa-JaJa
SMS AlertsJaJaJaJa
Ticket ViewsJaJaJaJaJa
Social Network Integration-JaJa-
WHMCS Integration-JaJaNein
Satellite FeatureNeinJaNeinJa
Client ManagementJaJaJaJaJa
Custom FieldsJaJaJaJaJa
3rd Party Integration and HooksJaJaNeinJaJa
Custom ReportingJaJaNeinJaJa
Ticket PinningNeinJaNeinJaJa
KalenderJaJaJaJaJa