 Name | LiveChat | Olark | Smartsupp | SnapEngage | Formilla | Crisp | REVE Chat | ProProfs Chat | Zendesk Chat |
|---|---|---|---|---|---|---|---|---|---|
| Bild |  |  |  |  |  |  |  |  |  |
| Webseite | livechatinc.com/... | olark.com | smartsupp.com | snapengage.com | formilla.com | crisp.chat | revechat.com | proprofschat.com | zendesk.com/... |
| Live chat widget |  |  |  | ||||||
| Beschreibung | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
| SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | Formilla.com provides live chat and in-app messaging tools for your
website. With over 12,000 customers worldwide, companies use our
software for lead generation, and to improve customer support by
chatting with their website visitors using our simple web interface
and iPhone/Android mobile apps. We have one of the easiest-to-use platforms on the market. Try us out and find out why customers prefer Formilla.com! Features listed here: formilla.com/... Pricing listed here: formilla.com/... | Crisp est une solution de gestion de la relation client
multicanal pour petites et moyennes entreprises. Le logiciel est
très simple de prise en main.
Crisp permet de gérer en équipe plusieurs conversations et de centraliser l'ensemble des canaux de communication de l'entreprise en un seul point. Des applications (iOS, Android, Mac et Windows) sont disponibles Crisp propose différents logiciel au sein de sa suite, ce qui permet de gérer au mieux les différents stades de la relation client. Vous retrouverez ainsi: Un logiciel de live chat permettant aux entreprises de converser avec leur client depuis le site internet. Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/... Un logiciel de base de connaissances permettant aux entreprises de cultiver une culture de l'autonomie au sein de la société et à destination des clients. Crisp propose également de nombreuses autres fonctionnalités que vous pouvez découvrir ici: crisp.chat/... Un logiciel de chatbot permettant aux entreprises d'offrir un service client 24/7. | REVE Chat is a cloud based multi-channel live chat platform that
enables online businesses to proactively engage with the website
visitors. As REVE Chat can be integrated with social media channels
like Facebook and Viber, it also lets companies to offer social
media customer support. As a live chat solution, REVE Chat facilitates online engagement to provide better customer service and boost sales conversions. It allows you to fully customize the chat experience to suit your brand, monitor website visitors, live chat with your Facebook page visitors, offer proactive chat invitations and many more. | ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. |
| Kostenlose Testphase | Ja 14 days, no credit card required. | Ja Free plan, & all paid plans have 14 days free trial | Ja 15 days | Ja 15 days, no credit card required. | Ja 14 jours d'essai | Ja | Ja Free Forever Upto 1 Operator | Ja 14 days | |
| Number of paid customers | 16,000 | 10,000 | |||||||
| Pricing plans |
There's no limit of active chats going at any one
time. |
Save 35% with a 2 year commitment. |
|
|
All sign-ups first start with the Premium Plus 15-day
trial |
| Standard Plan: $13.5 (per month for yearly plan) Advanced Plan: $22.5 (per month for yearly plan) |
Full pricing details available at: proprofschat.com/... |
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| Screenshot |  |  |  | ||||||
| Video |  |  |  |  |  |  |  |  | |
| Launch date | 2002-06-25 | 2009-08-01 | 2013-04-01 | 2008-10-01 | 2013-11-01 | 2015-11-01 | |||
| Eigenschaften | |||||||||
| Web-based Application | Ja Compatible with all up-to-date browsers. | Ja | Ja | Ja | Ja Compatible with all up-to-date browsers. | Ja Responsive | Ja | Ja Compatible with all up-to-date browsers. | Ja |
| IM (Google Talk, Jabber...) integration | Nein LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Ja XMPP (Jabber) | Nein | Ja Slack | Nein | - | |||
| Desktop Applications | Ja Desktop apps for Windows and Mac OS X. | Ja through IM clients | Ja XMPP (Jabber) : Pidgin, Adium | Ja Through Google-talk and Skype IM clients on both Mac and Windows | Ja Windows Desktop App, Mac OS X coming soon | Ja | Ja | Ja Desktop apps for Windows and Mac OS. | - Through IM clients |
| Native mobile application | Ja Mobile applications for iPad, iPhone, and Android devices. | Nein No native app, but any Jabber/XMPP app will work | Ja XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Nein No native app (any Google Talk client or Skype) | Ja Native apps for iPhone/iPad and Android devices | Ja iOS, Android | Ja iOS, Android | Ja Mobile applications for iPad, iPhone, and Android devices. | Nein |
| Works for customers on mobile devices? | Ja Optimized for mobile devices does not require Flash to work. | Ja | Ja fully responsive chat box | Ja | Ja Works on all major mobile browsers (responsive) | Ja | Ja Responsive Chat Widget | Ja Yes - optimized for mobile devices | Ja Works on some mobile devices. HTML5 dashboard |
| Chat statistics | Ja Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Ja | Ja | Ja Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Ja | Ja | Ja | Ja Detailed Chat Statistics available + Google Analytics Integration | Ja |
| Multi-site | Ja There's no limit. One account can be used to manage multiple websites. | Ja | Ja no extra charge | Ja Unlimited in all plans | Ja Yes, the Premium Plus package supports multi-site licenses. | Ja | Ja | Ja One account can be used to manage multiple websites. | Ja |
| Multiple operators | Ja Every user can have their own account. Different agent roles available. | Ja | Ja | Ja | Ja Each chat agent can have their own unique email login and password | Ja Unlimited | Ja | Ja Every user can have their own account. Different agent roles available. | Ja |
| Conversation transcripts | Ja Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Ja | Ja | Ja | Ja Yes. Enable chat transcripts to each agent, or globally to multiple email addresses. | Ja | Ja | Ja Chat transcripts are stored in Live Chat and can be export.. | Ja |
| Offline messages | Ja Offline messages are saved as tickets, forwarded to a help desk or email address. | Ja Messages sent to an email address(es) or into a CRM. | Ja | Ja | Ja Yes. Automatically converts to offline messaging outside of your defined schedule and sends an email notification for any customer submissions. | Ja E-mail can be replied | Ja | Ja Offline messages are saved as tickets. | Ja |
| Cobrowsing | Ja With the use of a 3rd party application. | Ja push webpages | Ja Screen recording | Ja | - Monitor what page URL the customer is on, and see what web pages they accessed on your website. | Ja | Ja | Ja | Nein |
| Visual customization | Ja Several chat window themes to choose from. CSS customization, branding and white label version are available. | Ja use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Ja | Ja Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Ja Supports different color themes, text changes, pre-chat form fields, and Advanced CSS for more options. | Ja | Ja Customize Chat Widget according to your website theme. | Ja Fully customizable | Ja |
| Visitor details | Ja Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Ja Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Ja You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Ja User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Ja visitor's page URL, referring site, new user vs. returning, IP address, country, region, browser, operating system. | Ja See chat users types in real-time, country, town, social networks, etc | Ja | Ja Detailed information on online visitors include geolocation, time on the website and number of visits and more. | Ja |
| Predefined responses | Ja Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Ja Using 3rd Party Macros | Ja | Ja With shortcuts | Ja Unlimited canned responses. Add them with quick shortcuts, also use them on mobile. | Ja | Ja | Ja Canned response | Ja |
| International support | Ja 40+ languages available. | Ja | Ja Chat support in English, French and Czech | Ja 26 languages | Ja 23 languages supported, almost fully customizable front-end widget. Agent dashboard is English only. | Ja 48 langues | Ja Arabic, Chinese (Simplified), English, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish | Ja Yes, provide International support | Ja |
| Clickpath Tracker | Ja The user's browsing path is displayed in real-time to provide details on visited pages. | Ja | Ja Visitor recording | Ja | Ja See what web pages the visitor has viewed, and the current page they're on. | Ja MagicBrowse + MagicMap | Ja | Ja Visitors real time page can be seen.See what web pages the visitor has viewed, and the current page they're on. | Nein |
| Transfer to another operator | Ja Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Ja type !transfer command to transfer to all available operators, transcript link shows to new operator | Ja | Ja Transfer easily between agents, tiers and groups | Ja Transfer to other online agents, and include a private message if necessary. | Ja Shared inbox between operators. What you see is what your team see | Ja | Ja Yes, chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Ja |
| Custom extensions | Ja 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Ja Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Ja | Ja Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Ja Integrate with Infusionsoft, Google Analytics, and over 500 apps with Zapier | Ja 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk | Ja 35+ integrations are available with ProProfs Chat | Ja Javascript API, Many integrations (Zendesk, Salesforce, etc) | |
| Proactive chat triggers | Ja LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Ja Fully customizable rule-based triggers | Ja | Ja Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Ja Very powerful automatic targeting with Smart Messages. Read more here: https://www.formilla.com/blog/how-to-use-the-smart-messages-feature/ | Ja | Ja | Ja ProProfs Live Chat detects when visitors take certain actions on the website and chat invitation popup based on those actions. | Ja |
| Visitor Monitoring | Ja Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Ja List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Ja | Nein | Ja Real-time visitor monitoring from page to page, time on site, new vs. returning users, location, and more. | Ja | Ja | Ja Real-time visitor monitoring of visitor. | Ja |
| Video chat | Nein | Nein | Nein Visitor recording | Nein | Nein | Ja | Ja | Nein | Nein |
| Remote screenshot | Ja With the use of a 3rd party application. | Nein | Ja Screen recording | Ja | Nein | Ja | Ja Available with 3rd party extensions. | Nein | |
| API | Ja Open API | Ja http://www.olark.com/docs | Ja https://developers.smartsupp.com/ | Ja | - Coming soon. | Ja Api Javascript, REST | Ja API's available on request to developers. | Ja API Available. | Ja |
| Social Networks | |||||||||
| Ich mag das | Likes 53 | Likes 14 | Likes 8 | Likes 14 | Likes 3 | Likes 7 | Likes 12 | Likes 4 | Likes 45 |
| Webseite | livechatinc.com/... | olark.com | smartsupp.com | snapengage.com | formilla.com | crisp.chat | revechat.com | proprofschat.com | zendesk.com/... |
| @LiveChat | @olark | @smartsuppcom | @snapengage | @Formilla | @crispchat | @REVEChat | @proprofs | @zendesk | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |