History of Intercom

Last update Jun. 8^th 2016 9:21:12 AM

Creation date Jun. 8^th 2016 8:38:19 AM

• 
  Suellen on Jun. 8^th 2016 9:21:12 AMReport

  Viewer

  public

• 
  Suellen on Jun. 8^th 2016 9:20:37 AMReport

  Pricing plans

  • Standard :250 leads - $73/month
  • Standard : 1000 leads - $107/month
  • Standard : 5000 leads - $153/month

  Chat statistics

  yes Native reporting

  Native mobile application

  yes Mobile Apps for iOS and Android

• 
  Suellen on Jun. 8^th 2016 8:38:19 AMReport

  Mode

  70

  Name

  Intercom

  Viewer

  unlisted

  Editor

  suellen-3cwbtxag

  Category

  livechat

  Image

  http://socialcompare.com/u/1606/intercom-3cwbz4gr.png

  Website

  https://www.intercom.io/

  Description

  Intercomis a customer platform with a suite of products for live chat, marketing, feedback, and support.

  Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Our products enable targeted communication with customers on websites, in web and mobile apps, by Facebook Messenger, and by email.

  Products: Acquire - Live Chat, Engage - Marketing Automation, Learn - customer feedback, Support - Customer Support

  Video

  https://fast.wistia.net/embed/iframe/aotxnyr1ak?videoFoam=true&autoPlay=true&videoQuality=hd-only

  Free trial period

  yes 14 days

  Pricing plans

  • Standard :250 chats - $73/month
  • Standard : 1000 chats - $107/month
  • Standard : 500 chats - $153/month

  Launch date

  2011

  Web-based Application

  yes

  Native mobile application

  yes

  Works for customers on mobile devices?

  yes

  Desktop Applications

  yes

  Twitter

  http://twitter.com/intercom

  Facebook

  https://www.facebook.com/intercominc/

  API

  yes

  Video chat

  yes

  Visitor Monitoring

  yes

  Proactive chat triggers

  yes Use simple IF this, THEN that statements to start conversations with the right people on your website.

  Custom extensions

  yes Many integrations - Salesforce, Facebook, GitHub, Slack, Stripe, Wordpress, Zapier etc.

  Transfer to another operator

  yes assign conversations between teammates or send them to group inboxes such as a "Sales" inbox or "VIP Customer" inbox

  International support

  yes Some customisation

  Chat statistics

  yes

  Predefined responses

  yes Yes based on if /then rules

  Multi-site

  yes

  Multiple operators

  yes

  Clickpath Tracker

  - Only shows last viewed page

  Visitor details

  yes Geo Location, page lat viewed, tages, email, device, last seen, social provides etc.

  Visual customization

  yes

  Cobrowsing

  no

  Offline messages

  yes Yes but capture emails and then get an email reply

  Conversation transcripts

  yes User can view history and agent gets transcript