 Name | LiveChat | eAssistance Pro Live chat Solution | Zendesk Chat | iAdvize | Smartsupp |
|---|---|---|---|---|---|
| Image |  |  |  |  |  |
| Website | livechatinc.com/... | eassistancepro.com | zendesk.com/... | iadvize.com/en/ | smartsupp.com |
| Description | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
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| Free trial period | Yes 14 days, no credit card required. | Yes 15 days - Try full features, no credit card required | Yes 14 days | Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | |
| Pricing plans |
There's no limit of active chats going at any one
time. | After the free trial period, user can subscribe live chat solution for Basic Plan:
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| Launch date | Jun. 25th 2002 | Jan. 23rd 2013 | Jan. 8th 2010 | Apr. 1st 2013 | |
| Features | |||||
| Web-based Application | Yes Compatible with all up-to-date browsers. | Yes | Yes | Yes PHP Web application | Yes |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | - | Yes XMPP (Jabber) | ||
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. | Yes Windows Platform | - Through IM clients | Yes Available on every computer through a internet navigator | Yes XMPP (Jabber) : Pidgin, Adium |
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | Yes Web console for mobile devices | No | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) |
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. | Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Yes Works on some mobile devices. HTML5 dashboard | Yes yes - optimised for mobile devices | Yes fully responsive chat box |
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes Complete chat statistics with reports and analytics | Yes | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes |
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes Unlimited site access | Yes | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes no extra charge |
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes Depends upon subscription package | Yes | Yes Unlimited | Yes |
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes Saved both on server and on local system | Yes | Yes Unlimited | Yes |
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes | Yes | Yes | Yes |
| Cobrowsing | Yes With the use of a 3rd party application. | Yes | No | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes Screen recording |
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Yes | Yes Graphic design customisation: interface to customize the chat window as you want | Yes |
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Yes | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers |
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Canned responses available, Can be created by both admin and operators. | Yes | Yes Canned responses plus smart answers that are automatically generated. | Yes |
| International support | Yes 40+ languages available. | Yes 20 Languages | Yes | Yes Multilingual support: French, English, Spanish and German. | Yes Chat support in English, French and Czech |
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | No | Yes | Yes Visitor recording |
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes Transfer within operators from same, different departments and reference chat generated for each transferred chat | Yes | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Yes |
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes API: Salesforce, Zendesk... | Yes |
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes | Yes | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Yes |
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes Complete details through ‘visitors’ section from Operator consoles | Yes | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes |
| Video chat | No | No | No | Yes Human support via video chat. The user can decide whether they are visible or not. | No Visitor recording |
| Remote screenshot | Yes With the use of a 3rd party application. | No | No | Yes Screen recording | |
| API | Yes Open API | No | Yes | Yes Free API | Yes https://developers.smartsupp.com/ |
| Social Networks | |||||
| Like | Likes 51 | Likes 50 | Likes 45 | Likes 31 | Likes 8 |
| Website | livechatinc.com/... | eassistancepro.com | zendesk.com/... | iadvize.com/en/ | smartsupp.com |
| @LiveChat | @EAssistancePro | @zendesk | @iadvize | @smartsuppcom | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |