eAssistance Pro Vs zopim

Business > Enterprises > Livechat
2021-10-04 21:34:07
ArChat, LiveChat, eAssistance pro and Zopim comparison
LiveChateAssistance Pro Live chat SolutionZendesk ChatiAdvizeSmartsupp FREE live chat

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat https://livechatinc.com/why-livechat/

Product Tour https://livechatinc.com/tour/

Features list https://livechatinc.com/features/

The fastest way to help customers

eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days.

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: http://landing.iadvize.com/en/video

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Video tourhttps://www.youtube.com/watch?v=Yf0NkRSkFREhttps://www.youtube.com/watch?v=gli3psQsSPkhttps://www.youtube.com/watch?v=CcWJemQWSkEhttps://www.youtube.com/watch?v=t4tCWI2PKQs
Free trial periodYes 14 days, no credit card required.Yes 15 days - Try full features, no credit card requiredYes 14 daysYes 7 days - Apply here: http://www.iadvize.com/en/free-trial/
Pricing plans
  • Starter Plan: $16 / month / account
  • Team Plan: $33 / month / account
  • Business Plan: $50 / month / account
  • Enterprise Plan

There's no limit of active chats going at any one time.

After the free trial period, user can subscribe live chat solution for Basic Plan:

  • 1 month at $7 (1 Operator)
  • 3 months subscription at $20 (1 Operator)
  • 6 months subscription at $38 (1 Operator)
  • 1 year subscription at $67 (1 Operator)
  • Basic Plan $11.20 per agent/mo (unlimited chats)
  • Advanced Plan $20 per agent/mo (unlimited chats + reports, analytics...)
  • Premium $44 per agent/mo (widget unbranding, IP address block, real-time monitoring...)
  • FREE: free forever for up to 3 agents
  • STANDARD: 15 € / month / 3 agents
  • PRO: 70 € / month / 3 agents
Launch date2002-06-252013-01-232010-01-082013-04-01
Web-based ApplicationYes Compatible with all up-to-date browsers.YesYesYes PHP Web applicationYes
IM (Google Talk, Jabber...) integrationNo LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber)-Yes XMPP (Jabber)
Desktop ApplicationsYes Desktop apps for Windows and Mac OS X.Yes Windows Platform- Through IM clientsYes Available on every computer through a internet navigatorYes XMPP (Jabber) : Pidgin, Adium
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.Yes Web console for mobile devicesNoYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)
Works for customers on mobile devices?Yes Optimized for mobile devices does not require Flash to work.Yes works on all smartphones such as iPhone, iPad, Android & Blackberry devicesYes Works on some mobile devices. HTML5 dashboardYes yes - optimised for mobile devicesYes fully responsive chat box
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).Yes Complete chat statistics with reports and analyticsYesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYes
Multi-siteYes There's no limit. One account can be used to manage multiple websites.Yes Unlimited site accessYesYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes no extra charge
Multiple operatorsYes Every user can have their own account. Different agent roles available.Yes Depends upon subscription packageYesYes UnlimitedYes
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.Yes Saved both on server and on local systemYesYes UnlimitedYes
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.YesYesYesYes
CobrowsingYes With the use of a 3rd party application.YesNoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Screen recording
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes Fully customizable as per user requirements. Lots of presets available with option to use custom images and textYesYes Graphic design customisation: interface to customize the chat window as you wantYes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical addressYesYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Canned responses available, Can be created by both admin and operators.YesYes Canned responses plus smart answers that are automatically generated.Yes
International supportYes 40+ languages available.Yes 20 LanguagesYesYes Multilingual support: French, English, Spanish and German.Yes Chat support in English, French and Czech
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesNoYesYes Visitor recording
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes Transfer within operators from same, different departments and reference chat generated for each transferred chatYesYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.Yes
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, ShopifyYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes API: Salesforce, Zendesk...Yes
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.YesYesYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.Yes
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes Complete details through ‘visitors’ section from Operator consolesYesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes
Video chatNo Not available.NoNoYes Human support via video chat. The user can decide whether they are visible or not.No Visitor recording
Remote screenshotYes With the use of a 3rd party application.NoNoYes Screen recording
APIYes Open API available.NoYesYes Free APIYes https://developers.smartsupp.com/
Social Networks
Like 34 50 45 31 6
  • 2013-09-06 06:47:35
    2021-10-04 21:34:07
  • Livechat
  • Compare eAssistance Pro Live chat Solution vs Zopim
  • Unlisted
  • Creative Commons License CC-BY-SA 3.0 / GNU FDL
    Manage backups


see older comments

Leave a comment

Register Sign in