eAssistance Pro Vs zopim
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ArChat, LiveChat, eAssistance pro and Zopim comparison
Nombre | LiveChat | eAssistance Pro Live chat Solution | Zendesk Chat | iAdvize | Smartsupp |
|---|---|---|---|---|---|
| Imagen |  |  |  |  |  |
| Sitio web | livechatinc.com/... | eassistancepro.com | zendesk.com/... | iadvize.com/en/ | smartsupp.com |
| Descripción | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | eAssistance Pro Live chat software solution for Customer support, live help and engage online user to increase online sales. User can implement eAssistance Pro live chat support on website very easily and quickly. Software can easily integrate with CRM and commonly used Open CMS like wordpress, Joomla, magento, cakephp, prestashop, zendcart and support to mobile application as well (iphone, iPad, android , smartphone and Blacberry. Free trial is available for 30 Days. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
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| Vídeo |  |  |  |  |  |
| Período de prueba gratuito | Sí 14 days, no credit card required. | Sí 15 days - Try full features, no credit card required | Sí 14 days | Sí 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | |
| Pricing plans |
There's no limit of active chats going at any one
time. | After the free trial period, user can subscribe live chat solution for Basic Plan:
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| Launch date | 2002-06-25 | 2013-01-23 | 2010-01-08 | 2013-04-01 | |
| Características | |||||
| Web-based Application | Sí Compatible with all up-to-date browsers. | Sí | Sí | Sí PHP Web application | Sí |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | - | Sí XMPP (Jabber) | ||
| Desktop Applications | Sí Desktop apps for Windows and Mac OS X. | Sí Windows Platform | - Through IM clients | Sí Available on every computer through a internet navigator | Sí XMPP (Jabber) : Pidgin, Adium |
| Native mobile application | Sí Mobile applications for iPad, iPhone, and Android devices. | Sí Web console for mobile devices | No | Sí Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Sí XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) |
| Works for customers on mobile devices? | Sí Optimized for mobile devices does not require Flash to work. | Sí works on all smartphones such as iPhone, iPad, Android & Blackberry devices | Sí Works on some mobile devices. HTML5 dashboard | Sí yes - optimised for mobile devices | Sí fully responsive chat box |
| Chat statistics | Sí Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Sí Complete chat statistics with reports and analytics | Sí | Sí More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Sí |
| Multi-site | Sí There's no limit. One account can be used to manage multiple websites. | Sí Unlimited site access | Sí | Sí Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Sí no extra charge |
| Multiple operators | Sí Every user can have their own account. Different agent roles available. | Sí Depends upon subscription package | Sí | Sí Unlimited | Sí |
| Conversation transcripts | Sí Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Sí Saved both on server and on local system | Sí | Sí Unlimited | Sí |
| Offline messages | Sí Offline messages are saved as tickets, forwarded to a help desk or email address. | Sí | Sí | Sí | Sí |
| Cobrowsing | Sí With the use of a 3rd party application. | Sí | No | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Sí Screen recording |
| Visual customization | Sí Several chat window themes to choose from. CSS customization, branding and white label version are available. | Sí Fully customizable as per user requirements. Lots of presets available with option to use custom images and text | Sí | Sí Graphic design customisation: interface to customize the chat window as you want | Sí |
| Visitor details | Sí Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Sí Geo-location, IP address, browsing time, current page details, referrer, footprints, status, browser, OS platform, screen resolution, physical address | Sí | Sí Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Sí You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers |
| Predefined responses | Sí Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Sí Canned responses available, Can be created by both admin and operators. | Sí | Sí Canned responses plus smart answers that are automatically generated. | Sí |
| International support | Sí 40+ languages available. | Sí 20 Languages | Sí | Sí Multilingual support: French, English, Spanish and German. | Sí Chat support in English, French and Czech |
| Clickpath Tracker | Sí The user's browsing path is displayed in real-time to provide details on visited pages. | Sí | No | Sí | Sí Visitor recording |
| Transfer to another operator | Sí Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Sí Transfer within operators from same, different departments and reference chat generated for each transferred chat | Sí | Sí Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Sí |
| Custom extensions | Sí 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Sí Add-ons, plugins and JavaScript available. Quick integration with Wordpress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, eBay Stores, Shopify | Sí Javascript API, Many integrations (Zendesk, Salesforce, etc) | Sí API: Salesforce, Zendesk... | Sí |
| Proactive chat triggers | Sí LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Sí | Sí | Sí Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Sí |
| Visitor Monitoring | Sí Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Sí Complete details through ‘visitors’ section from Operator consoles | Sí | Sí You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Sí |
| Video chat | No | No | No | Sí Human support via video chat. The user can decide whether they are visible or not. | No Visitor recording |
| Remote screenshot | Sí With the use of a 3rd party application. | No | No | Sí Screen recording | |
| API | Sí Open API | No | Sí | Sí Free API | Sí https://developers.smartsupp.com/ |
| Social Networks | |||||
| Me gusta | Le gusta 51 | Le gusta 50 | Le gusta 45 | Le gusta 31 | Le gusta 8 |
| Sitio web | livechatinc.com/... | eassistancepro.com | zendesk.com/... | iadvize.com/en/ | smartsupp.com |
| @LiveChat | @EAssistancePro | @zendesk | @iadvize | @smartsuppcom | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |
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User reviews and comments
Alexandre Tolstenko Nogueira on 2016-07-18 18:28:37 suggested on Smartsupp to set Video chat to - Visitor recording 
EtuESPE on 2016-03-09 09:05:05 rated LiveChat: Difficulté d'installation 3/5 
EtuESPE on 2016-03-09 08:48:23 rated LiveChat: Prix 3/5 
Nosira on 2016-02-22 17:46:58 suggested to set Nombre to eAssistance Pro Vs zopim vs ArcChat 
Petr Janošík on 2016-02-18 14:12:00 suggested to set Nombre to eAssistance Pro Vs zopim vs Smartsupp 
Petr Janošík on 2016-02-18 14:05:36 suggested on Smartsupp to set Remote screenshot to yes Screen recording 
Petr Janošík on 2016-02-18 14:04:14 suggested on Smartsupp to set Remote screenshot to yes Screen recording 
Petr Janošík on 2016-02-18 14:03:25 suggested on Smartsupp to set Remote screenshot to yes Screen recording 
Petr Janošík on 2016-02-18 13:59:37 suggested on Smartsupp to set Pricing plans to
FREE: free forever with unlimited agents
STANDARD: 8 € / month / agent
PRO: 19 € / month / agent
Petr Janošík on 2016-02-18 13:57:52 suggested on Smartsupp to set Remote screenshot to yes Visitor screen recording 
Petr Janošík on 2016-02-18 13:57:33 suggested on Smartsupp to set Cobrowsing to yes Visitor screen recording 
Petr Janošík on 2016-02-18 13:55:46 suggested on Smartsupp to set Pricing plans to
FREE : free forever with unlimited agents & chats
STANDARD: 8 € / month / agent
PRO: 19 € / month / agent
Petr Janošík on 2016-02-18 13:55:11 suggested on Smartsupp to set Number of paid customers to 1600 
Petr Janošík on 2016-02-18 13:54:30 suggested on Smartsupp to set Período de prueba gratuito to yes fully functional for 30 days, no credit card required 
Petr Janošík on 2016-02-18 13:54:18 suggested on Smartsupp to set Período de prueba gratuito to yes fully functional for 30 days, no credit card required 
Lukáš Rajchl on 2016-01-25 11:09:00 suggested on Smartsupp to set Pricing plans to
FREE : free forever with unlimited agents
MINI: 4 € / month / agent
STANDARD: 8 € / month / agent
PRO: 19 € / month / agent
josefina1234 on 2015-11-11 14:02:20 commented on Smartsupp 
Szymon Klimczak on 2015-10-29 19:03:27 suggested to set Nombre to LiveChat vs eAssistance Pro vs zopim 
shimona on 2015-06-01 13:03:51 suggested on iAdvize to set Nombre to live chat 
iAdvize UK on 2015-05-27 14:49:01 suggested on iAdvize to set Nombre to iAdvize Click to Community
ver mayores comentariosBeta testing
In 1 year payment.
that is not video chat, it is only recording of visitors on the web