IT Help Desks Tools | Comparison tables

	Freshservice	ServiceNow	Vision Helpdesk	RemedyForce	SaManage	SysAid	ProProfs Help Desk

Incident Management	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Problem Management	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Change Management	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Release Management	Yes	Yes	Yes	No	Yes	Yes
Knowledge Base	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Self Service Portal	Yes	Yes	Yes	Yes	Yes	Yes	Yes
SLA Management	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Active Directory Integration	Yes	Yes	Yes	No	Yes	Yes	No
Asset Management	Yes	Yes	Yes	Yes	Yes	Yes	No
Asset Discovery and Network Scan	Yes	Yes	Yes	No	Yes	Yes	No
Service Catalogue	Yes	No	Yes	Yes	Yes	No	No
Contract Management	Yes	Yes	Yes	No	Yes	No	No
Software license management	Yes	Yes	Yes	No	Yes	Yes	Yes
iOS App	Yes	Yes	Yes	Yes	No	Yes	No
Andriod App	Yes	Yes	Yes	Yes	No	Yes	Yes
Social IT (Social view)	No	Yes	Yes	Yes	No	No	Yes
Gamification	Yes	No	Yes	No	No	No	No
Website	http://freshservice.com/	http://www.servicenow.com/	https://www.visionhelpdesk.com	http://www.bmc.com/it-solutions/remedy-itsm.html	http://www.samanage.com/	http://www.sysaid.com/	https://www.proprofs.com/helpdesk/
Pricing	starts at $0		$8/per agent				Starts at $0
PinkVerify Certification		Yes	Yes