Freshservice | ServiceNow | Vision Helpdesk | RemedyForce | SaManage | SysAid | ProProfs Help Desk | |
---|---|---|---|---|---|---|---|
Incident Management | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Problem Management | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Change Management | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Release Management | Yes | Yes | Yes | No | Yes | Yes | |
Knowledge Base | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Self Service Portal | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
SLA Management | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Active Directory Integration | Yes | Yes | Yes | No | Yes | Yes | No |
Asset Management | Yes | Yes | Yes | Yes | Yes | Yes | No |
Asset Discovery and Network Scan | Yes | Yes | Yes | No | Yes | Yes | No |
Service Catalogue | Yes | No | Yes | Yes | Yes | No | No |
Contract Management | Yes | Yes | Yes | No | Yes | No | No |
Software license management | Yes | Yes | Yes | No | Yes | Yes | Yes |
iOS App | Yes | Yes | Yes | Yes | No | Yes | No |
Andriod App | Yes | Yes | Yes | Yes | No | Yes | Yes |
Social IT (Social view) | No | Yes | Yes | Yes | No | No | Yes |
Gamification | Yes | No | Yes | No | No | No | No |
Website | http://freshservice.com/ | http://www.servicenow.com/ | https://www.visionhelpdesk.com | http://www.bmc.com/it-solutions/remedy-itsm.html | http://www.samanage.com/ | http://www.sysaid.com/ | https://www.proprofs.com/helpdesk/ |
Pricing | starts at $0 | $8/per agent | Starts at $0 | ||||
PinkVerify Certification | Yes | Yes |