 Image |  LiveChat |  Olark |  Zendesk Chat |  iAdvize |  Smartsupp |  Crisp |
|---|---|---|---|---|---|---|
| Website | livechatinc.com/... | olark.com | zendesk.com/... | iadvize.com/en/ | smartsupp.com | crisp.chat |
| Number of paid customers | 16,000 | 10,000 | ||||
| Description | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
| Crisp is a livechat designed for startups and really simple
to use
Crisp allows to manage users across multiple websites Apps (iOS, Android, Mac & Windows) are available |
| Live chat widget |  |  |  | |||
| Trial and Prices | 30 days free trial available, no credit
card required.
There's no limit of active chats going at any one
time. Full pricing details available at: livechatinc.com/... | All paid plans come with 14 day free trial.
|
| iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:
More features: iadvize.com/... | Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do. Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages. |
|
| Launch date | Jun. 25th 2002 | Aug. 1st 2009 | Jan. 8th 2010 | Apr. 1st 2013 | Nov. 1st 2015 | |
| Video |  |  |  |  |  |  |
| Features | ||||||
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes | Yes |
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes | Yes | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes no extra charge | Yes Unlimited |
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes | Yes | Yes Unlimited | Yes | Yes Unlimited |
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes | Yes Unlimited | Yes | Yes |
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento users | Yes | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Yes See chat users types in real-time, country, town, social networks, etc |
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site. | Yes | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes | Yes |
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes Messages sent to an email address(es) or into a CRM. | Yes | Yes | Yes | Yes E-mail can be replied |
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes Using 3rd Party Macros | Yes | Yes Canned responses plus smart answers that are automatically generated. | Yes | - Soon |
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional fee | Yes | Yes Graphic design customisation: interface to customize the chat window as you want | Yes | Yes |
| International support | Yes 40+ languages available. | Yes | Yes | Yes Multilingual support: French, English, Spanish and German. | Yes Chat support in English, French and Czech | Yes 25 languages |
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes | No | Yes | Yes Visitor recording | Yes Real-time |
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes type !transfer command to transfer to all available operators, transcript link shows to new operator | Yes | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Yes | Yes Shared inbox between operators. What you see is what your team see |
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docs | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes API: Salesforce, Zendesk... | Yes | Yes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk |
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes Fully customizable rule-based triggers | Yes | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Yes | Yes |
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | No No native app, but any Jabber/XMPP app will work | No | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | Yes iOS, Android |
| Cobrowsing | Yes With the use of a 3rd party application. | Yes push webpages | No | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes Screen recording | Yes |
| Video chat | No | No | No | Yes Human support via video chat. The user can decide whether they are visible or not. | No Visitor recording | - Soon |
| Remote screenshot | Yes With the use of a 3rd party application. | No | No | Yes Screen recording | - Soon | |
| API | Yes Open API | Yes http://www.olark.com/docs | Yes | Yes Free API | Yes https://developers.smartsupp.com/ | Yes Api Javascript, REST |
| Affiliate / Credit Program | Yes 20% lifetime commission off every payment made by referred customers. | Yes | Yes Credit awarded for Referrals, even through "powered by" links. Affiliate program available. 50% of 1st month subscription, 10% of subsequent months for life | Yes 50% of 1st purchase and 10% of monthly subscription | ||
| Social Networks | ||||||
| Website | livechatinc.com/... | olark.com | zendesk.com/... | iadvize.com/en/ | smartsupp.com | crisp.chat |
| @LiveChat | @olark | @zendesk | @iadvize | @smartsuppcom | @crispchat | |
| Like | Likes 53 | Likes 14 | Likes 45 | Likes 31 | Likes 8 | Likes 7 |