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Olark vs Zopim (online live chat support software)

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Olark, LiveChat and Zopim are live chat support software that help any online business to improve its customer live help by allowing users to have an online live chat help and support through a chatting widget. These solutions also enable enterprises to monitor in real-time their web traffic and statistics details about what are doing their customers. It definitely helps to improve conversion rates, especially for ecommerce sites.

They have a free plan to start and test the solution, then you can subscribe for professional plans if you need more operators, customization...

This on-going collaborative comparison chart helps you to compare these 2 well-known free live chat solutions. Please feel free to add any interesting comparison criteria.

To see more live chat solutions, you can check out this comparison table
compare-live-chat-support-software-help

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LiveChat
Olark
Zendesk Chat
iAdvize
Smartsupp
Crisp
Websitelivechatinc.com/...olark.comzendesk.com/...iadvize.com/en/smartsupp.comcrisp.chat
Number of paid customers16,00010,000
Description

LiveChat serves as a premium live chat and help desk software for online sales and customer service.

LiveChat allows online businesses to interact with customers on their website and be more accessible.

Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.

Key LiveChat advantages:
  • give customer service at any time of the day or night
  • interact with customers on the website
  • make extra sales from using the service
  • provide valuable business insight on website visitors

Why LiveChat livechatinc.com/...

Product Tour livechatinc.com/...

Features list livechatinc.com/...


The fastest way to help customers

Olark is the most beautiful and effective way to talk to your customers for sales and support. And we make it super easy for you! Solve customer problems before they have a chance to click away. Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last. Olark has powerful features to give you access to visitors and their behaviors. Make your business (and your site) look good and keep your customers coming back.

Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query.

Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere.

iAdvize is a conversational commerce platform that is used in 40 different countries. The platform enables businesses to engage their customers and prospects, whether they’re on the website or on social media, from one chat, voice and video messaging solution. Visitors can get real-time advice from customer service associates but also from advocates, members of the brand community via ibbü – an on-demand pool of experts.

More features: iadvize.com/...

Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers.

Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites.

Why choose Smartsupp?

  • the only product that combines live chat, chatbots and video recordings
  • automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop
  • access real-time visitor list enriched with e-commerce data
  • see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale
  • we offer human customer service in 7 different languages
  • GDPR compliant, we securely store your data in the European Union and comply with strict EU data protection laws
Crisp is a livechat designed for startups and really simple to use
Crisp allows to manage users across multiple websites
Apps (iOS, Android, Mac & Windows) are available
Live chat widget
Trial and Prices30 days free trial available, no credit card required.

  • Starter Plan: $16 / month / account
  • Regular Plan: $30 / month / account
  • Team Plan: $33 / month / account
  • Enterprise Plan: $50 / month / account
  • Enterprise Plus Plan: $149 / month / account

There's no limit of active chats going at any one time.

Full pricing details available at: livechatinc.com/...

All paid plans come with 14 day free trial.
  • Free Plan (1 operator with 20 conversations/month)
  • 15 dollars/month (bronze: 1 operator...),
  • 29 dollars/month (gold: 3 operators, SSL security...),
  • 69 dollars/month (platinum: 6 operators, white label, SSL security...)
  • 149 dollars/month (ultimate: 10 operators, SSL security, white label, phone support...)
  • Free Plan (no absolute chat limits, 1 concurrent chats, 1 agent)
  • 9 dollars/month (1 agent)
  • 15 dollars/month (2 agents, customization)
  • 39 dollars/month (5 agents, customization)
  • 99 dollars/month (10 agents, customization, SLA)

iAdvize is a live chat support solution which enables companies to interact in real-time with their online visitors. This real-time online customer service solution includes:

  • Live chat software: Click to Chat, Click to Call, Click to Video
  • Behavioural targeting engine
  • Customised Graphic Design
  • Multilingual support
  • Live Community Chat : iadvize.com/...
  • [New 2015] Social Customer service solution: iadvize.com/...

More features: iadvize.com/...

Smartsupp is FREE live chat with visitor recording & unlimited number of agents. Your customers are on your website right now. Chat with them and see what they do.

Watch video recording of any visitor on your website. You see his screen, mouse movement and clicks. Great for understanding your customer's behavior.

Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty.

Smartsupp is in Spanish, French, German, Dutch, Polish, Russian and many more languages.

  • Crisp Basic: Free (2 agents, unlimited chats)
  • Crisp Pro: $25 (4 agents, unlimited chats)
  • Crisp Unlimited: $95 (unlimited agents, unlimited chats)
Launch dateJun. 25th 2002 Aug. 1st 2009 Jan. 8th 2010 Apr. 1st 2013 Nov. 1st 2015
Video
Features
Chat statisticsYes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals).YesYesYes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google AnalyticsYesYes
Multi-siteYes There's no limit. One account can be used to manage multiple websites.YesYesYes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-siteYes no extra chargeYes Unlimited
Multiple operatorsYes Every user can have their own account. Different agent roles available.YesYesYes UnlimitedYesYes Unlimited
Conversation transcriptsYes Chat transcripts are stored in LiveChat. Option to export archived transcripts.YesYesYes UnlimitedYesYes
Visitor detailsYes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more.Yes Geo-location, IP address, browsing time, current & past page details, referrer, No. of visits to site, browser, OS platform, name, email, username, custom data with some API customization, shopping cart info for Shopify and Magento usersYesYes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the siteYes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customersYes See chat users types in real-time, country, town, social networks, etc
Visitor MonitoringYes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions.Yes List of visitors shows inside your IM client buddy list or on the screen if using a web-based option. Can enable notifications for when visitors land on your site.YesYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYesYes
Offline messagesYes Offline messages are saved as tickets, forwarded to a help desk or email address.Yes Messages sent to an email address(es) or into a CRM.YesYesYesYes E-mail can be replied
Predefined responsesYes Canned replies are tag-based - by typing in #tag a corresponding answer pops up.Yes Using 3rd Party MacrosYesYes Canned responses plus smart answers that are automatically generated.Yes- Soon
Visual customizationYes Several chat window themes to choose from. CSS customization, branding and white label version are available.Yes use existing themes or full CSS customization + whitelabel (non-branded) version for an additional feeYesYes Graphic design customisation: interface to customize the chat window as you wantYesYes
International supportYes 40+ languages available.YesYesYes Multilingual support: French, English, Spanish and German.Yes Chat support in English, French and CzechYes 25 languages
Clickpath TrackerYes The user's browsing path is displayed in real-time to provide details on visited pages.YesNoYesYes Visitor recordingYes Real-time
Transfer to another operatorYes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor.Yes type !transfer command to transfer to all available operators, transcript link shows to new operatorYesYes Transfer from Agent to Agent, from expert to agent but also from bot to agent.YesYes Shared inbox between operators. What you see is what your team see
Custom extensionsYes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other.Yes Extensible API (JavaScript plugin architecture) http://www.olark.com/docsYes Javascript API, Many integrations (Zendesk, Salesforce, etc)Yes API: Salesforce, Zendesk...YesYes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk
Proactive chat triggersYes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions.Yes Fully customizable rule-based triggersYesYes Intelligent Targeting rules. Fully customizable based on scoring and criteria.YesYes
Native mobile applicationYes Mobile applications for iPad, iPhone, and Android devices.No No native app, but any Jabber/XMPP app will workNoYes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever.Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone)Yes iOS, Android
CobrowsingYes With the use of a 3rd party application.Yes push webpagesNoYes You can see their actions in real-time. If necessary, your can take control of the visitor's browserYes Screen recordingYes
Video chatNoNoNoYes Human support via video chat. The user can decide whether they are visible or not.No Visitor recording- Soon
Remote screenshotYes With the use of a 3rd party application.NoNoYes Screen recording- Soon
APIYes Open APIYes http://www.olark.com/docsYesYes Free APIYes https://developers.smartsupp.com/Yes Api Javascript, REST
Affiliate / Credit ProgramYes 20% lifetime commission off every payment made by referred customers.YesYes Credit awarded for Referrals, even through "powered by" links. Affiliate program available. 50% of 1st month subscription, 10% of subsequent months for lifeYes 50% of 1st purchase and 10% of monthly subscription
Social Networks
Websitelivechatinc.com/...olark.comzendesk.com/...iadvize.com/en/smartsupp.comcrisp.chat
Twitter
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Compare Olark vs LiveChat vs Zopim (3 well-known livechat solutions)
Livechat & Chatbot
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Feb. 14th 2024 5:21:22 PM
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