 Name | LiveChat | Smartsupp | SnapEngage | Userlike | Zendesk Chat | iAdvize | Crisp | CYWYC | Target First |
|---|---|---|---|---|---|---|---|---|---|
| Image |  |  |  |  |  |  |  |  |  |
| Website | livechatinc.com/... | smartsupp.com | snapengage.com | userlike.com | zendesk.com/... | iadvize.com/en/ | crisp.chat | cywyc.fr | targetfirst.com |
| Description | LiveChat serves as a premium live chat and help
desk software for online sales and customer service. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction. Key LiveChat advantages:
Why LiveChat livechatinc.com/... Product Tour livechatinc.com/... Features list livechatinc.com/... The fastest way to help customers | Smartsupp is your personal shopping assistant. It combines live chat and chatbots to save your time and help you turn visitors into loyal customers. Smartsupp is one of the most popular products in Europe with 50 000 active European webshops and websites. Why choose Smartsupp?
| SnapEngage is a simple and streamlined live chat service. Engage with your visitors and improve your conversion. Live chat with your visitors From your favorite instant messenger or mobile device. Keep all your conversations in your existing CRM or Help Desk. | Userlike is a unique and powerful software for live chat and customer messaging. It offers companies a central inbox for all customer messages from various channels such as website chat, WhatsApp, Facebook Messenger, Telegram, SMS and more. Messages are processed using professional service features such as message templates, live translations, file sharing, intelligent routing and browser-based video calls, including screen sharing. With Userlike’s AI Automation Hub you can create self-service tools, such as AI chatbots, smart FAQ pages and interactive contact forms to automate your service. Userlike is a GDPR-compliant customer communication software with a secure data infrastructure hosted on German servers. Since Userlike can adapt to your business goals, it’s an all-in-one solution that’s suitable for any company size. | Zendesk Chat formerly Zopim is a live chat support software that lets you install a widget on your website to chat and sell directly to your online customers. It will help you to see who is on your site in real time. Then you can provide live customer help when they have a query. Zendesk Chat works with nearly every browser, IM client and mobile phone out there. Enjoy the flexibility to provide live support from anywhere. | iAdvize is a conversational commerce platform that is used
in 40 different countries. The platform enables businesses to
engage their customers and prospects, whether they’re on the
website or on social media, from one chat, voice and video
messaging solution. Visitors can get real-time advice from customer
service associates but also from advocates, members of the brand
community via ibbü – an on-demand pool of experts. More features: iadvize.com/... | Crisp is a livechat designed for startups and really simple
to use
Crisp allows to manage users across multiple websites Apps (iOS, Android, Mac & Windows) are available | CYWYC est une plateforme d'accompagnement des internautes dans leur navigation et dans la prise de décisions de vos services / produits. Notre solution de "live chat" couplée à notre algorithme d'analyse comportementale permet de répondre aux questions des internautes au moment ou le plus opportun. Nos équipes d'opérateurs spécialisés peuvent également se former rapidement à vos services / produits, afin de répondre aux questions de vos internautes 7j/7 de 8h à 22h en respectant votre discours commercial et nos méthodologie de vente à distance. A travers cela, votre taux de transformation s'améliorera de manière significative. 100% des clients CYWYC qui utilisent notre système sont satisfait des résultats obtenus. | TargetFirst formerly Watcheezy, is an easy to use intelligent live chat for websites. 1.Monitor visitors on your website in real time 2. Receive alerts to target higher value visitors 3. Helpfully engage and convert. Recognize key moments to engage and offer assisted support through Click to Chat, Click to Call or video conference. Engage a proactive chat with your targeted visitors, reduce your cart abandonment rate and win your customer satisfaction. Add a sales guy to your website. Watcheezy uses WebRTC Technology for high quality secured audio/video calls. No plug in to install to use the service. We provide a free API to integrate Watcheezy with your business applications and improve your behavioral targeting. |
| Video |  |  |  |  |  |  |  |  | |
| Free trial period | Yes 14 days, no credit card required. | Yes 15 days | Yes 14 days - no credit card required - Free plan available | Yes 14 days | Yes 7 days - Apply here: http://www.iadvize.com/en/free-trial/ | Yes 14 jours d'essai | Yes | Yes 15 days free trial | |
| Pricing plans |
There's no limit of active chats going at any one
time. |
|
|
|
| Free | Facturation à la performance |
| |
| Launch date | Jun. 25th 2002 | Apr. 1st 2013 | Oct. 1st 2008 | Mar. 1st 2012 | Jan. 8th 2010 | Nov. 1st 2015 | Jan. 1st 2014 | Jan. 27th 2011 | |
| Features | |||||||||
| Web-based Application | Yes Compatible with all up-to-date browsers. | Yes | Yes | Yes | Yes | Yes PHP Web application | Yes Responsive | Yes | Yes Compatible with all up-to-date browsers. |
| IM (Google Talk, Jabber...) integration | No LiveChat is based on secure proprietary technology - independent from 3rd party protocols (Jabber) | Yes XMPP (Jabber) | Yes Jabber compatible | - | Yes Slack | Yes | No | ||
| Desktop Applications | Yes Desktop apps for Windows and Mac OS X. | Yes XMPP (Jabber) : Pidgin, Adium | Yes Through Google-talk and Skype IM clients on both Mac and Windows | Yes Compatible with instant messengers for Windows and Mac | - Through IM clients | Yes Available on every computer through a internet navigator | Yes | Yes | Yes Available for windows and OS Desktop |
| Native mobile application | Yes Mobile applications for iPad, iPhone, and Android devices. | Yes XMPP (Jabber) : Xabber (Android), IM+ Instant Messenger (iOS, Windows Phone) | No No native app (any Google Talk client or Skype) | Yes Connect with Mobile Clients like Beejive, Verbs or Xabber (any XMPP chat client) | No | Yes Desktop, tablet, smartphone... iAdvize enables you to advise your visitors wherever and whenever. | Yes iOS, Android | Yes Site et application mobile | Yes Mobile application for Iphone, Ipad and ANdroid Devices |
| Works for customers on mobile devices? | Yes Optimized for mobile devices does not require Flash to work. | Yes fully responsive chat box | Yes | Yes Optimized for mobile devices (smartphone & tablet) | Yes Works on some mobile devices. HTML5 dashboard | Yes yes - optimised for mobile devices | Yes | Yes | Yes Watcheezy is multiplateform (Computer, Mobile and Touchpad) |
| Chat statistics | Yes Reports and analytics are focused on measuring customer service efficiency (quantity, performance, handle times) and chat-to-sale conversion (eCommerce goals). | Yes | Yes Detailed Chat Statistics available in the SnapEngage Dashboard + Google Analytics Integration | Yes Complete Chat Statistics (Operators, widgets, goals, etc.), Integration with Google Analytics, Tracking API | Yes | Yes More than 150 key Performance indicators: Measure your sales and transactions + monitor staff performance + measure satisfaction + Google Analytics | Yes | Yes Statistiques instantanées pour suivre les performances de l'outil | Yes Watcheezy provides statistics in real-time with reports and analytics (traffic, coverage rate, conversion rate,number of chats...) |
| Multi-site | Yes There's no limit. One account can be used to manage multiple websites. | Yes no extra charge | Yes Unlimited in all plans | Yes Integrate single or multiple widget per site by group, type of support or user behavior. | Yes | Yes Unlimited from the Custom plan : manage your sites as you want and operators can be multi-site | Yes Unlimited | Yes Possibilité de donner accès à plusieurs sites avec la même configuration | Yes Unlimited number of websites with Eezy offers |
| Multiple operators | Yes Every user can have their own account. Different agent roles available. | Yes | Yes | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. | Yes | Yes Unlimited | Yes Unlimited | Yes | Yes Allows group support, routing visitors by specific widgets, topic chosen or, if none, to the available operator. |
| Conversation transcripts | Yes Chat transcripts are stored in LiveChat. Option to export archived transcripts. | Yes | Yes | Yes Transcripts are stored within the Message Center and can be retrieved anytime, downloaded or automatically sent to your CRM. | Yes | Yes Unlimited | Yes | Yes Instantanée | Yes Full conversation transcripts available and downloadable |
| Offline messages | Yes Offline messages are saved as tickets, forwarded to a help desk or email address. | Yes | Yes | Yes Yes. Synchronous and asynchronous communication mode | Yes | Yes | Yes E-mail can be replied | Yes Selon la demande | Yes Offline messages are saved and sent by email |
| Cobrowsing | Yes With the use of a 3rd party application. | Yes Screen recording | Yes | Yes Guide your visitor to any page of your website. | No | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes | Yes Possibilité de voir ou se situe l'internaute quand on le souhaite | Yes See in real time exactly waht does your visitors |
| Visual customization | Yes Several chat window themes to choose from. CSS customization, branding and white label version are available. | Yes | Yes Have your own Look'n'Feel customized to your website starting with Businesss plan + whitelabel on Enterprise plan | Yes Fully customizable and text customization | Yes | Yes Graphic design customisation: interface to customize the chat window as you want | Yes | Yes Complètement personnalisable. Possibilité d'intégrer des images JPEG | Yes Customize the live chat module directly in the back office |
| Visitor details | Yes Detailed information on online visitors include geolocation, IP address, referrer links, time on the website and number of visits, custom events and more. | Yes You can also show custom visitor info from your database https://developers.smartsupp.com/examples/identify-customers | Yes User Environment, User IP Address and User Geo Location. Also tracking of visitors navigation across site in real time. | Yes Geo-location, Name, Email, Product, Referral, Browser, OS, Page Impressions, Visits and any info provided by the visitor. No IP address. Data privacy mode available to comply with country regulations. | Yes | Yes Profile detailed with geo-localization and accessible during a discussion + followed real time by present visitors on the site | Yes See chat users types in real-time, country, town, social networks, etc | Yes Toutes les informations sur le visiteur sont disponibles (nombres de visites sur le sites, parcours effectués, pays de connexion, client ou prospect... | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history + 3rd party data (Facebook, Salesforce, Mixpanel...) |
| Predefined responses | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. | Yes | Yes With shortcuts | Yes Easily create chat macros and sort them into groups. | Yes | Yes Canned responses plus smart answers that are automatically generated. | - Soon | Yes Base de connaissances disponibles, possibilités d'intégrer un fichier excel. | Yes Canned replies are tag-based - by typing in #tag a corresponding answer pops up. |
| International support | Yes 40+ languages available. | Yes Chat support in English, French and Czech | Yes 26 languages | Yes Multilingual-Support | Yes | Yes Multilingual support: French, English, Spanish and German. | Yes 25 languages | Yes Français, Anglais, Espagnol (Allemand et Italien en cours) | Yes 6+languages available |
| Clickpath Tracker | Yes The user's browsing path is displayed in real-time to provide details on visited pages. | Yes Visitor recording | Yes | Yes See at what url your chat partners are and how they navigate over your site. | No | Yes | Yes Real-time | Yes | Yes The user's browsing path is displayed in real-time to provide details on visited pages. |
| Transfer to another operator | Yes Chats can be transferred back and forth between operators. Chat history is transferred along with the visitor. | Yes | Yes Transfer easily between agents, tiers and groups | Yes Conversation including chat transcripts can be forwarded to other operators. | Yes | Yes Transfer from Agent to Agent, from expert to agent but also from bot to agent. | Yes Shared inbox between operators. What you see is what your team see | Yes | Yes |
| Custom extensions | Yes 60+ integrations available, including Google Analytics, Facebook, Salesforce, Zendesk and many other. | Yes | Yes Many integrations including: SAP Business By Design, SalesForce, Zendesk, Desk.com, Basecamp, Highrise, BatchBook, JIRA, Facebook, RapLeaf, FullContact, and many more... | Yes Add-ons and Plugins available: Magento, Zendesk, Highrise, Desk.com, Github, Pipedrive, Slack and many more. | Yes Javascript API, Many integrations (Zendesk, Salesforce, etc) | Yes API: Salesforce, Zendesk... | Yes 40 plugins including Facebook, Twitter, Slack, Telegram, SMS, Zendesk | Yes | Yes API targeting, integration with Prestashop, Magento, Wordpress, Joomla!, Drupal, Weezbe, BoutikOne & Powerboutique |
| Proactive chat triggers | Yes LiveChat detects when visitors take certain actions on the website and issue chat invitations based on those actions. | Yes | Yes Proactive chat implementation engages with the visitor on behalf of an agent currently online. | Yes Fully Customizable | Yes | Yes Intelligent Targeting rules. Fully customizable based on scoring and criteria. | Yes | Yes Algorithme d'analyse comportemental disponible avec la possibilité de choisir ses critères de proactivité | Yes Set your behavioral targeting rules and identify in real time your potential buyers. Start a proactive live chat with them |
| Visitor Monitoring | Yes Monitor the page URL that a website visitor is on and directly engage with them to answer page specific questions. | Yes | No | Yes Available while user is connected | Yes | Yes You can see their actions in real-time. If necessary, your can take control of the visitor's browser | Yes | Yes | Yes IP address, browsing time, geolocation, current page details, referrer, status, browser, chat history, visit history |
| Video chat | No | No Visitor recording | No | Yes | No | Yes Human support via video chat. The user can decide whether they are visible or not. | - Soon | No | No |
| Remote screenshot | Yes With the use of a 3rd party application. | Yes Screen recording | Yes | Yes | No | - Soon | Yes | Yes | |
| API | Yes Open API | Yes https://developers.smartsupp.com/ | Yes | Yes Open API, Javascript API, and remote API to set up advanced chat behavior. | Yes | Yes Free API | Yes Api Javascript, REST | Yes | Yes Free API |
| Social Networks | |||||||||
| Like | Likes 53 | Likes 8 | Likes 14 | Likes 111 | Likes 45 | Likes 31 | Likes 7 | Likes 1 | Likes 6 |
| Website | livechatinc.com/... | smartsupp.com | snapengage.com | userlike.com | zendesk.com/... | iadvize.com/en/ | crisp.chat | cywyc.fr | targetfirst.com |
| @LiveChat | @smartsuppcom | @snapengage | @userlike | @zendesk | @iadvize | @crispchat | @cywyc_ | @_Targetfirst | |
| facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... | facebook.com/... |