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PhaseWare TrackerVisionFlow
Actualizado2011-08-09 20:36:502015-11-23 22:55:46
Sitio webPhaseWare.comvisionflow.com
NombrePhaseWare TrackerVisionFlow
DescripciónPhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.
Latest version6.0.110.4
Microsoft Outlook IntegrationTightly integrated with Outlook to create email responses and tickets from Outlook with a single clickIntegrated with emails and Calendar for meetings and recurring tasks
Business Rules Engine
Customer Self Service Option
Trouble Ticketing
Self Service Portal
Online Forums
Mobile Access
Integrated Knowledge Base
Email Tracking
Download Manager
Data Import/Export
Customizable Reporting
Customizable Functionality
Customizable Fields
Customer Management
Customer Queuing
Chat
Alerts / Escalation
Automatic Customer Notices
Call Tracking
Mobile version