Enlace	PhaseWare Tracker	VisionFlow
Actualizado	2011-08-09 20:36:50	2015-11-23 22:55:46
Sitio web	PhaseWare.com	visionflow.com
Nombre	PhaseWare Tracker	VisionFlow
Descripción	PhaseWare Tracker is a highly focused customer support and help desk solution that helps your customer support team provide a five-star experience for your clients. The system automatically notifies you whenever clients report or escalate existing issues, freeing up your attention to focus on the customer.	VisionFlow is a flexible software platform for product and service organizations. It can be used for customer support and help desk, project management, issue/case/task tracking, application lifecycle management, IT service management (ITSM), CRM, asset/inventory management and much more.
Latest version	6.0.1	10.4
Microsoft Outlook Integration	Tightly integrated with Outlook to create email responses and tickets from Outlook with a single click	Integrated with emails and Calendar for meetings and recurring tasks
Business Rules Engine	Sí	Sí
Customer Self Service Option	Sí	Sí
Trouble Ticketing	Sí	Sí
Self Service Portal	Sí	Sí
Online Forums	Sí	Sí
Mobile Access	Sí	Sí
Integrated Knowledge Base	Sí	Sí
Email Tracking	Sí	Sí
Download Manager	Sí	Sí
Data Import/Export	Sí	Sí
Customizable Reporting	Sí	Sí
Customizable Functionality	Sí	Sí
Customizable Fields	Sí	Sí
Customer Management	Sí	Sí
Customer Queuing	Sí	Sí
Chat	Sí	Sí
Alerts / Escalation	Sí	Sí
Automatic Customer Notices	Sí	Sí
Call Tracking	Sí	Sí
Mobile version		Sí